Customer Reviews for General Storage McDonough
(U-Haul Neighborhood Dealer)

1,075 reviews

1371 S Zack Hinton Pkwy   McDonough, GA 30253

(770) 954-8893

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 954-8893

1371 S Zack Hinton Pkwy
McDonough, GA 30253

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Christopher Quijada 
Rating:
3.0

Customer did not leave a comment.

Christopher Quijada 
Rating:
5.0

N/A

Travis Young 
Rating:
5.0

This is by far one of the top U-Haul locations I’ve ever been to. Super clean and just a great all around location. The two people I met at the front desk were very personable. In most other locations the UHaul section seems like an afterthought. One of the previous locations seemed like in was located in what used to be a junkyard, but other than the UHaul business I couldn’t tell what else they did there nowadays.

Michael Rice 
Rating:
5.0

I love your customers service

mary thomas 
Rating:
5.0

Customer did not leave a comment.

Maranda Reid 
Rating:
5.0

Excellent customer service great clean atmosphere

kweku gibbs 
Rating:
5.0

Customer did not leave a comment.

Chelsea Gibson 
Rating:
5.0

Customer did not leave a comment.

Rodney Johnson 
Rating:
5.0

Great people great place

David Sias 
Rating:
5.0

Customer did not leave a comment.

WILLIAM POSKIN 
Rating:
4.0

Make the app more user friendly for franchise location and easy drop off when the location is different

Christopher almond 
Rating:
5.0

I just moved to Georgia and had reserved a storage unit at public storage and canceled the same day due to bad customer service and horrible location. While in the parking lot of public storage I looked up storage locations and U-Haul was not to far away so I went there, they were the nicest, and professional and they had docks for loading and unloading. And plenty of those flat dollies. It made my day

Delilah Jordan 
Rating:
3.0

Picked up truck it was not on 1/4 of a tank, it was on E. The truck was not clean in the inside, me and my daughter cleaned it out and threw trash away.

Makala Payton 
Rating:
5.0

Great customer service by the guys in there

Alvin Leacock 
Rating:
5.0

Customer did not leave a comment.

Henry Lowery 
Rating:
5.0

The overall experience was hassle free and easy. Thank you.

Shanda DeLay 
Rating:
3.0

Customer did not leave a comment.

Carlton Jones 
Rating:
5.0

Customer did not leave a comment.

William Croft 
Rating:
5.0

Truck was Ready CLEAN and employee was friendly and well informed. Very satisfied with the service and location. THANK You

elois everhart 
Rating:
5.0

Excellent customer service.

Deborah HARRIS-EZELL 
Rating:
5.0

Customer did not leave a comment.

porter cox 
Rating:
5.0

Customer did not leave a comment.

Annette Goodwin 
Rating:
5.0

Smooth and easy rental…

Reynaldo Donaldson 
Rating:
3.0

I was unaware of the fact if I was using 24/7 share that an out of state drivers license would cause an issue. I had to have multiple verifications. I feel you should note this on your app.

Scott Brubaker 
Rating:
5.0

Customer did not leave a comment.

Cheryl Williams 
Rating:
5.0

Customer did not leave a comment.

Tina Schubert 
Rating:
5.0

Smooth check in and return , reliable truck and fair pricing .

Zahira Billings 
Rating:
5.0

Customer did not leave a comment.

Laura Griffin 
Rating:
5.0

Great customer service

Zachary Stanley 
Rating:
4.0

A little slow to check out. But nice people.

Carmen Sosia 
Rating:
1.0

I was charged for gas, and I put more gas in the truck that was originally there.

Raymoun Elder 
Rating:
5.0

Service was quick and efficient! I have been to some locations (Decatur) where the store and the service were dismal, poor!!!

PHILIPPE AUGUSTE 
Rating:
5.0

Great service

Lechosia Lavant 
Rating:
5.0

The staff has always been very friendly and professional I will be back.

Robert Manns 
Rating:
5.0

Excellent customer service. Came in late but was able to safety drop off the vehicle and received my receipt properly in the am.

Angel DeLeon 
Rating:
5.0

Customer did not leave a comment.

Gloria Warren 
Rating:
5.0

Nothing everything was on point.

debra wilis 
Rating:
5.0

No additional comments except the rental staff are very cordial and helpful.

johnny adamson 
Rating:
5.0

Amazing customer service

Philip Williamson 
Rating:
1.0

This location sent me too 3 different spots too pick up my reservations and none of them had it. The lady who kept rescheduling me was horrible she kept giving me reservation that was not good with the other location and they didn’t have anything for me. So I was running around for 4hrs tryin to get a rental truck. I wouldn’t ever go with u-haul again.

Jonathan Cleveland 
Rating:
5.0

Great customer service!!!

Darrell McQueen 
Rating:
5.0

Dropped off the truck after hours and left. Never heard back. Best possible outcome.

Seth Jackson 
Rating:
1.0

I was not properly informed that the 10 footers did not have a ramp. When I place the reservation, I told Tommy exactly what I was trying to move a washer and dryer and mattresses. I damaged the dryer, trying to get it on the truck due to not having a ramp. The staff was friendly, somewhat helpful, but didn’t explain the mileage and the amount of money I would have to pay using the small van. Worst experience ever. Then I had trouble with the gas cap trying to get gas in it to fill it up. You guys charge me $15 when I had it right there at the half more. I’m just so disappointed I probably wouldn’t use this location share .

sharon Bronner 
Rating:
5.0

Customer did not leave a comment.

Peggy Plemons 
Rating:
5.0

Customer did not leave a comment.

Audrey Stephenson 
Rating:
5.0

Customer did not leave a comment.

TRACY PATRICK 
Rating:
3.0

I wasn’t even able to use the vehicle I rented. I drove it about 10 miles down the road, turned around and returned it. Mechanically unsound.

Ben Key 
Rating:
5.0

Great customer service

CHARLES HOLLAND 
Rating:
5.0

Customer did not leave a comment.

Erica McClammy 
Rating:
3.0

The older white lady at the front desk could have been friendlier. She could have provided Better customer service. Maybe A friendly smile, could have thanked me for doing business with them. She asked for 3 other reference names besides mine in case I didn’t bring the truck back by the return time and she assisted an older white lady without checking with me or giving me the courtesy of saying excuse me while she helped someone else that came in after me as I waited at her counter.

Octavia Harris 
Rating:
5.0

Customer did not leave a comment.

Pamra Small 
Rating:
4.0

Customer did not leave a comment.

Reginald CHAUVET 
Rating:
5.0

Customer did not leave a comment.

OMAYRA DUNN 
Rating:
5.0

Customer did not leave a comment.

Chris Ragin 
Rating:
5.0

Location is at a storage unit lot. Reception was friendly. Very clean. They had supplies. I would use as a pick up location as well as drop off.

Nicole English 
Rating:
4.0

Customer did not leave a comment.

Clint Hooker 
Rating:
1.0

Dirtiest nastiest U-Haul I have never rented. Mud on the cab floor, empty, Gatorade, bottles, cigarette packs, ketchup, packets, mud in the back of the cargo area and mud chunks down the ramp. It was mud and hair even on the “clean” blankets that I rented. As soon as I got home, I called them and ask if I could get another truck because this one was so filthy and they said no. So I was stuck cleaning it and using it.

DALE KUHLMAN 
Rating:
1.0

I was charged for an additional day even though I dropped trailer off on time. I called location and he told me to call 1800 number. Very rude.

Diondra Tuck 
Rating:
5.0

I rented a car dolly, it was fine, but the ratcheting devices for the tire webbing should be replaced, they were rusted and a little bent, making them very difficult to operate.

MICHEAL thompson 
Rating:
5.0

The staff at the 1371 S Zack Hinton Pkwy location are some of the best people you would ever meet. I would suggest if you are renting anything from a U-Haul facility always check-in online, it makes the process so much faster and smoother. the the services they provide for moving help superb shot out to Simply The Best movers: David, HD, and Carlton they are truly their name Simply The Best. Thanks 1371 you all are The Best 5 stars in my book.

Ashley Stewart 
Rating:
5.0

WE DROPPED OFF ON A SUNDAY WHEN THEY WERE CLOSED. WE HAVE USED THIS LOCATION SEVERAL TIMES IN THE PAST AND HAVE ALWAYS BEEN PLEASED WITH THE SERVICE.

TAMMY HILL 
Rating:
1.0

Customer did not leave a comment.

Charles Motley 
Rating:
5.0

Nothing

Valerie Pease 
Rating:
5.0

Excellent personal service.

Randy Cobb 
Rating:
5.0

Customer did not leave a comment.

suvanne kelly 
Rating:
5.0

Always great service!

Gary Terrell 
Rating:
5.0

Customer did not leave a comment.

Carrie Mitchell 
Rating:
5.0

Customer did not leave a comment.

Darryl Seltz 
Rating:
4.0

Customer did not leave a comment.

ISAAC L AGUAYO 
Rating:
5.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

Alex Shirley 
Rating:
5.0

Best haul dealer around. Would recommend this location for uhaul and storage to anyone.

Wayne Mabrey 
Rating:
5.0

Customer did not leave a comment.

Marcus Dudley 
Rating:
5.0

Customer did not leave a comment.

Rodney Crowell 
Rating:
3.0

Customer did not leave a comment.

Juan Polino 
Rating:
5.0

Customer service was great!

kim hall 
Rating:
1.0

Manners and overall customer service needs to be improved. Not cancel people's reservations if they are an hour late due to dealing with a baby and being a parent. This location is God awful and I will never return back here. Would rather go buy my own darn trailer or truck then to be a uhaul customer again. Worst experience I have ever had with uhaul was at this location. Thr lady at thr counter was angry and plain rude for no reason and ta not needed. Your a much older person so act like a freaking adult and not a child. She should be fired.

Michael Onuoha 
Rating:
5.0

My whole experience was great. From customer service to pickup to the vehicle itself. Everything was excellent.

Alexander Peterson 
Rating:
5.0

Customer did not leave a comment.

Daniel Endresen 
Rating:
5.0

Customer did not leave a comment.

Richard hogeland 
Rating:
5.0

Customer did not leave a comment.

Zachary Stanley 
Rating:
5.0

Customer did not leave a comment.

Zachary Stanley 
Rating:
5.0

Customer did not leave a comment.

Coretta Jones 
Rating:
5.0

No suggestions at this time. Great and courteous staff.

MICHEAL MITCHELL 
Rating:
5.0

Very good customer service. I will definitely use again in the future if moving comes up again..

Leroy Dallas 
Rating:
5.0

Customer did not leave a comment.

Tameisha Mcbride 
Rating:
5.0

Great place and staff. I’ve rented trailers several times and will return.

cory bergeron 
Rating:
5.0

Outstanding customer service

chauncet McDonald 
Rating:
1.0

Customer did not leave a comment.

MIA EPPS 
Rating:
5.0

Customer did not leave a comment.

Pamela Edge 
Rating:
5.0

Clean the truck and pick up before rental ,told employee that the pick up was not clean, had to ask for wipes to clean, the pick up truck that I rented was filthy and smelled bad. Employee didn’t even bother to come and verify.

Florence Nicolas 
Rating:
5.0

Needs better parking and a driveway.

John Davis 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Patterson 
Rating:
5.0

Wonderful customer service!

Jordan Ellis 
Rating:
5.0

This rental location was great! Customer service was exceptional and if I need any services I will be returning. I also recommend this location 100%.

Dawn Walton 
Rating:
5.0

Customer did not leave a comment.

Jamel Larkins 
Rating:
5.0

Very helpful staff I will be using them going forward.

Robert Manns 
Rating:
4.0

Non needed.

HAROLD FLOYD 
Rating:
5.0

Customer did not leave a comment.

Jaclyn farrelll 
No reviews have been submitted for this location.

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