Customer Reviews for Gem Tool Inc
(U-Haul Neighborhood Dealer)

54 reviews

2320 Route 9W   Saugerties, NY 12477

(845) 943-4224

Office Hours

  • Mon-Thur: 7:30 am–3 pm
  • Fri-Sun: 8 am–12 pm
Special Operating Hours
  • 3/29/2024: 1:00 pm - 2:00 pm
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(845) 943-4224

2320 Route 9W
Saugerties, NY 12477

Services at this Location:

Office Hours

  • Mon-Thur: 7:30 am–3 pm
  • Fri-Sun: 8 am–12 pm
Special Operating Hours
  • 3/29/2024: 1:00 pm - 2:00 pm
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Olivia Speier 
Rating:
4.0

Customer did not leave a comment.

Carrol Pappalarodo 
Rating:
5.0

Customer did not leave a comment.

Catherine Horn 
Rating:
5.0

The manager at this location was excellent! She is very customer oriented, very professional support and follow up after self drop off.

stefan Rummel Shapiro 
Rating:
5.0

The only recommendation I have is that the 6’ x 12’ trailer needs to have a tongue jack installed. These are too tongue heavy to be lifted manually. The folks working here are pleasant, professional, and thorough. The trailer was ready when I picked it up and a spot was provided for easy return. Thank you Gem Tool for a quick and easy rental.

Biagio DelVillano 
Rating:
3.0

I would rather deal with a human.

Michael Brennan 
Rating:
3.0

no interaction but helpfull note to users

Donald Marsh 
Rating:
5.0

Straightforward, communicative, and helpful. Renting a cargo van was a breeze!

zimmermann ayer 
Rating:
4.0

The person who met me was very kind and patient. Nice folks!

bill daniel 
Rating:
5.0

Brionna was unbelievably accommodating and helpful. She went above and beyond! Thank you.

Miranda Way 
Rating:
5.0

Customer did not leave a comment.

Arin Vandemark 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SIXSMITH 
Rating:
5.0

Everyone in N.Y. was wonderful and it being the weekend before Thanksgiving with a pick up on Sunday morning it was seamless, including phone assistance to confirm pick up. The trailer’s rear light on the passenger side had two bulbs out so brakes/turn indicator worked but faint. It was noted in N.Y. location but given most people have little to no experience pulling a trailer I think it is a safety issue. Drop off owner in South Boston was available and very helpful — I will continue to use U-Haul and thanks.

vicki hickman 
Rating:
5.0

Customer did not leave a comment.

William Hedges 
Rating:
5.0

Was happy people are always available at gem tool or by phone

Daniel Weeks 
Rating:
5.0

I couldn’t have been happier with the service I received And the truck was in good shape and easy to handle

Helen Mcdonald 
Rating:
5.0

Make sure you have a trailer pin to put through the hitch for piece of mind when hauling a trailer. I used a carriage bolt

Kevin Butler 
Rating:
5.0

Customer did not leave a comment.

Alfredo Bernal 
Rating:
5.0

Everything was great

Cynthia warwaick 
Rating:
2.0

Customer did not leave a comment.

roger nickle 
Rating:
5.0

Everything was fine, The woman who assigned me was professional and pleasant.

Joseph Ciccone 
Rating:
5.0

the girl working ther was exselent but she needs help

DANIELR DEMARCO 
Rating:
5.0

Service (Marla) was excellent (attentive and friendly). Appreciated the cleanliness of the van too.

Casey Edwards 
Rating:
1.0

The most inconvenient moving experience I’ve ever had. Mobil app and processes although makes sense, it’s just so poorly done in an area where there’s no service. Wouldn’t never recommend

Nicolas Rudner 
Rating:
5.0

On short notice for an elderly friend, vacating her apartment unwillingly after 18 years, and who does not see the need to arrange things today that need to be done tomorrow. I reserved a truck after noon and picked it up by three pm. During several phone calls between me, my friend and Marlo at Gem Tool all was arranged calmly and kindly. The truck was clean, ready to go . . . off I went. A pleasure to do business with.

larry birney 
Rating:
5.0

Your customer representative, was friendly and competent. A pleasure to work with!

vicki hickman 
Rating:
3.0

Arrived at 2:55 pm. Closing was posted as 3:00 pm but already closed. I left the truck and key. They checked it in the next morning and were fair in assessing the miles and fuel.

Clark Vance 
Rating:
3.0

No clear parking spaces. No signs with instructions.

Tim Hermans 
Rating:
5.0

Brianna was stellar in her customer service handling the reservation. The van we rented was clean and ready for us. Great new location for our area. The office could definitely use a major overhaul and has a bizarre chemical smell to it, but doesn’t affect the excellent service and convenience of this location. Also, convenient key drop for after hours drop-off. Super happy with what will be our new go-to Uhaul place!

sarah chianese 
Rating:
3.0

Right rear tire was low on air, check engine light was on and a mileage cha

roger nickle 
Rating:
4.0

Issues with the app. Had to call someone who showed up at the location. Returning was a nightmare, again issues with the app

Deborah Loughran 
Rating:
5.0

Nothing

Robert Gallagher 
Rating:
3.0

Customer did not leave a comment.

Nadina Truini 
Rating:
3.0

Customer did not leave a comment.

David Lackey 
Rating:
5.0

Customer did not leave a comment.

Elena Busani Perez 
Rating:
5.0

The women I worked with Marlow was Great, very helpful.

Guy Jeffrey 
Rating:
5.0

Customer did not leave a comment.

CARL TRAVIS 
Rating:
5.0

Customer did not leave a comment.

jennifer mcclure 
Rating:
5.0

Customer did not leave a comment.

Heather Ransley 
Rating:
5.0

Everything was exactly as they said it would be, very easy to do business with.

Mark Dupre 
Rating:
5.0

Customer did not leave a comment.

Carl Travis 
Rating:
5.0

Great Experience! This will definitely be my Go To Uhaul Location.

Antonio Aguilar 
Rating:
4.0

Customer did not leave a comment.

Julie Shauger 
Rating:
5.0

Customer did not leave a comment.

Ashleigh Graham 
Rating:
4.0

Easy to return using the app.

CHRISTOPHER ZOLT POLONY 
Rating:
5.0

Customer did not leave a comment.

Peter Jorgensen 
Rating:
5.0

Customer did not leave a comment.

Hector Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Ann Bryan 
Rating:
5.0

Customer did not leave a comment.

Billy Feriola 
Rating:
5.0

They customers time.

KAMADEMBA DOUCOURE 
Rating:
5.0

The gentleman took care of everything for me . Meet me in lot and wrote down mileage and sent me on my way.

Ruth Post 
Rating:
5.0

all good, perfect, thanks for being there and available.

Sean Thompson 
Rating:
1.0

Customer did not leave a comment.

Chris Boughton  
Rating:
5.0

Had the trucks we needed when we were in a jam!

Jeff Thompson 
No reviews have been submitted for this location.

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