Customer Reviews for New York Fried Chicken Inn
(U-Haul Neighborhood Dealer)

Rating:

4.0

Not must needed, service was excellent.

Rating:

1.0

The truck was very nasty I didn’t want to put my bookbag on the floor

Rating:

1.0

The first 20’ truck had oil and dirt smeared all over the back and the ramp wouldn’t come out. I returned that truck after putting $20 worth of gas in it for a 11 mile total trip. I was charged a $174.05 holding fee for a bigger 26’ replacement truck that was dirty also. This was on top of the $63.51 that was already on hold, which put my account in a negative balance. I had to sweep that truck out before I could load any of my furniture. Having to return the first truck and sweep out the second truck put me 1 hour behind schedule. I feel that I should’ve been compensated for the gas and my time within the cost of the upgraded truck. I experienced poor customer service from the start of this rental.

Rating:

5.0

Check in process on the app was freezing

Rating:

1.0

Don't overcharge customers for fuel and then refuse to rectify the situation.

Rating:

2.0

they dont mention the chrges and fees

Rating:

3.0

Unorganized! Took entirely too long to get the UHAUL truck. The person at the store did know everything to do, he called someone else who then said he had to come to the store because all my information did not show up, so I had to wait for him to get to the store, even though I did everything over the phone at the 1800 number. Also, I was told the $19.99 truck was available while I was at the location, when I called the 1800 number to pay for the truck, the female informed me the truck was not available (the gentlemen at the store stated the truck had been sitting in the lot for two days), with that being the case I now had to rent a larger truck that I did not need for an additional cost. The length of time I had the truck in my possession is incorrect on the paper. JUST A WASTED DAY!! For the record the gentlemen at the store were nice!!

Rating:

1.0

This place changed my reservation date and added miles even though I never picked the truck up. It's a scam and it was a huge inconvenience finding a truck on the actual date of the move. I still have not received my refund for this rental that I never received. Uhaul really has gone downhill. I won't use them again.

Rating:

1.0

The worst rental experience from uhaul ever they over charged me at the start of the rental and tried to add extra days and fees at the end of the rental. The rep was not on location and had someone from the kitchen put his cell phone in the window to speak to him. The number registered to the location on the uhaul website is not in service. Very shady and uncomfortable experience.

Rating:

1.0

Drop off location was an old Kentucky fried chicken restaurant…. Yes… hard to believe.. And in an unsafe area of Washington DC. No sub way access, I had trouble finding a Uber driver who ventured into the area —- took four tries U-hail employee had to call another employee to wrap up my rental and both started yelling at each other fighting over the terms of the rental It felt like being in a third world country Absolutely screwed up… I will not be using U-Haul ever again

Rating:

3.0

Let people know how long it takes to release they money off hold before charging them overall.

Rating:

5.0

Nothing everything was very nice from the customer service when u walk in the door all the way to renting the truck thx so much U-Haul I really needed y'all yesterday n y'all was there for us.

Rating:

2.0

This location is sketchy. I’ve used U-Haul over 100 times, as an Arizona native- this is the go to company for all moving needs. I’ve never felt like I was hustled like I was this time. I believe they did something with the odometer in the van I used, because it did not match the actual miles I drove. Also, they charged me $10 in cash to leave my vehicle in their LARGE, OPEN parking lot. I will never use them again. This location has changed my mind about Uhaul moving forward.

Rating:

5.0

Nuntin my experience with ya'll was so pleasant I'm glade I chose this u-haul company keep up the great work u guys thank u 💖

Rating:

1.0

I am not happy with location. I was charged for items that I did not receive. When I brought it to the attention of location, I was told those items will be removed; however this location tried to charge me for them. He also tried to charge me for gas saying that more was there than what was actually in the truck. Thankfully I took a picture before pulling off of the gas gauge. My total drive was 2.8 miles. I will never use this location again! And will definitely post reviews.

Rating:

2.0

Let people know that they are going to be charged double for the rate.

Rating:

3.0

Yes have gas in it