Super easy a little struggle with the app and connectivity but it was easily resolved. We definitely use them againshawn S.
Customer Reviews for Gellars Svc Station
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James C.
There was something wrong with the steering. As I drove I had to continually move the steering wheel back and forth to adjust for the â€œswayingâ€ side to side. I dared not to exceed 50 mph.STEVEN M.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Brian A.
Staff was friendly and accomodating, will use Gellar's again, great people. THank you.Daniel S.
El cliente no dejó un comentario.Deni D.
El cliente no dejó un comentario.Randall F.
El cliente no dejó un comentario.Emily H.
El cliente no dejó un comentario.Kelli H.
Barb was great!!STEVEN M.
U-haul website did not have inventory of available equipment to reserve in advance. Had to rent by looking at property, and at the day of. Good thing I live close by ....Victor B.
El cliente no dejó un comentario.ERIC M.
I first booked the truck at a location a half mile from my house which was so convenient. But night before got a call saying I had to go to another location 8 miles away. The next morning when I went to get truck at new location, I drove by and saw there was a 15' truck at the location a half mile from my house. I was so disappointed.Dennis C.
El cliente no dejó un comentario.DALE A.
Friendly easy to do business with and good quality equipment.Jay O.
Terrific customer serviceJames F.
Everything was fantastic. Easy from start to finish.Jill R.
El cliente no dejó un comentario.Bill D.
El cliente no dejó un comentario.GEORGE H.
Gellars equipment is always clean and maintained. Staff gets you in and out - Ready to go.Carol A R.
We did the no contact drop off. I called customer service and thankfully the woman remembered me from the day before and she sent me a link to do the whole drop off over the phone it was very easy and fast. Customer service was great!CHRISTOPHER M.
El cliente no dejó un comentario.Scotty M.
Since I ordered the truck at Woodside on 9/29/20, I asked if it were possible to have the truck brought from Jamaica to Woodside. They said that could not be done, even though the truck was to be used to empty two storage units at that same location. How can someone who does not know the Queens, NY area drive a 20 ft.truck and get around not using Parkways without getting lost on side streets? Shouldn't these issues be taken into consideration as a courtesy, and for the safety and convenience of the client?PETER C.
Have correct equipment in vehicle. Make sure vehicle is clean (there was sand inside and out of the vehicle)Benjamin B.
El cliente no dejó un comentario.Jeff M.
El cliente no dejó un comentario.Ian B.
Very professional and helpful. Trucks are new and clean. Good prices and easy pickup/drop off location. Would definitely rent from this location again!Maureen M.
Great personable service, pickup was easy and quick.Gregory S.
El cliente no dejó un comentario.TOM C.
Service was greatDiane J.
Excellent experience. Geller's was wonderful to deal with.Elizabeth T.
U-Haul's online system and mobile app work very poorly and need to be fixed. The Geller's were great, but they had a hard time with the process because the U-Haul system is so bad.Thomas M.
All great and easy to deal with .TOM G.
The mobile app took 3 times longer than what I usually spend going to the counter, 20 minutes to rent a truck after spending 20 minutes reserving the truck the prior day!steven M.
They were greatDave H.
El cliente no dejó un comentario.M P.
Very simple and easy transactionRobert D.
The woman working at this location was very rude and I'm not sure why. Maybe she was having a bad day.Jonathan W.
I used the self pick-up with my smart phone and found the process easy to follow and the pick-up and drop-off tutorials helpful. However, prior to the pick-up and rental process I had updated my profile with my credit card info and pictures of my license but still had to re-enter both the card info and pictures again at the site a second time. I was just wondering if that was my error or why the system did not pick-up the profile work I had done prior to the rental process. Overall the phone app was very well thought out. I also called your customer service and both the agents were very helpful when I needed a hand truck appliance dolly and to extend my rental return time.Gerald H.
make your online / phone process easier and less time consumingJohn B.
El cliente no dejó un comentario.Paul M.
Very nice people.John P.
El cliente no dejó un comentario.Kedia C.
El cliente no dejó un comentario.Nicholas M.
Our experience was amazing!!Brian S.
Lots of extra unexplained charges. There wasn't as much gas in the tank as what they said. Not 15/16 more like 3/4. Never go back to UHaul again.Stephen R.
El cliente no dejó un comentario.JESSICA M.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Jennifer P.
My Original reservation was from the Kingston MA location closer to my home. when I stopped by the day before to check out the equipment I realized that the trailer 16 x 12 was not there. I called and they told me it was not going to be available and deferred me to the one 800 U-Haul number. I was able to find the trailer at a different location in Plymouth on my own. I do understand there is a policy with regards to reservations but what I don't understand is why is there not even a warning or phone call closer to the date to let somebody know that the equipment is not available I do understand there is a policy with regards to reservations but what I don't understand is why is there is not even a warning / phone call closer to the date to let somebody know that the equipment is not available. After talking to the Kingston location I came to the realization that it was never going to be available even when I made the reservation. I don't understand the point of even making a reservation for something that's not going to be there. when you're planning a move there's a lot of variables and A reservation is something your customers should be able to count on. The equipment itself was excellent. The website was excellent.Russell A.
El cliente no dejó un comentario.Peyton B.
I got to the location 15 mins early and the website told me I was at the wrong spot 5 times before I backed up 3 feet and then it worked. I followed the instructions, the truck was not easy to get to and there was mud all over the floor and someone's empty beverage left under the driver's seat. The website told me my key would be in compartment 1 and gave me the code. It opened, I then tried to use the key to start the truck and realized they gave me the wrong key. I called the service desk who then transfered me to another department. I waited probably 10 mins on hold before I decided to go back and check the lock box again. I noticed the 2nd compartment had the same code entered into it so I tried that one. It opened and it had the right key. At this point, I had been there for a half hour and 15 mins had been taken up out of my rental time. To top it all off, I had to drive over the curb to get the truck out of the lot because of where it was parked. I will never be using that location ever again.Jessica T.
El cliente no dejó un comentario.Geoffrey S.
All went well.Richard T.
Gellars is greatIngrid P.
On line app on smart phone would not work at Mountain City location. Spent over 40 minutes sitting on steps trying to access app for a Sunday return of a 26 footerr. Called dealer next day and they seemed to accept return with no further charges...Thomas M.
More lighting in the parking lotchris C.
nothing to be improved. Gellars rocks.Jeffrey H.
The truck battery died 3 times while using this unit... I was billed extra miles because the 20' truck I reserved was broken down so I had to take a 15' and make extra trips!Derek C.
owner was much better customer relationship wise than when i rented from this site 4 years ago. in future would be more open to renting from this siteDavid J.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Michael R.
Big drop off area . Easy return !!Thomas W.
Be clear about reservation pick up locationsJawara L.
El cliente no dejó un comentario.Elizabeth H.
no improvement possible. Gellar's is great.Jeffrey H.
El cliente no dejó un comentario.Mary C.
El cliente no dejó un comentario.James L.
All greattom G.
El cliente no dejó un comentario.Michael D.
The communication regarding the rental process, including the round trip versus one way options , was confusing. Furthermore, I was contacted by U-Haul 4 days after I returned the truck asking me where the truck was. I explained that I return the truck as instructed at the Kingston car wash Sunday afternoon. Furthermore, I received it over charge of $44.50 on August 9 six days after my rental. The charge was for an extra day. When I called the Kingston car wash To dispute the charge I was told by Andrew that he receives the truck in as being returned on time and didn't know why I was overcharged. He provided me with an 800 number which I called and got no resolution. I'm very disappointed with the experience I had with you all as a created unnecessary problems.William W.
They are awesome., very helpful.Joseph C.
Barbara was exceptional. She went out of her way to get a trailer for me on time and I really appreciate it. The whole team was very friendly easy to park my vehicle. They helped me load the trailer and , explained everything to me thanks very much.Peter G.
El cliente no dejó un comentario.tom G.
El cliente no dejó un comentario.Jeffrey S.
They were extremely helpful. Really knew their job, especially compared to personnel at the pick up location. Went out of their way to provide advice and assistance..EDWARD B.
Extremely helpful.david W.
very professionalmike M.
If they Treat all customers the way they treated me, U haul will be in business forever. Great Customer service, GOOD EQUIPMENT, Reasonable rates. What more can you ask for!!?? Take Care Daviddavid D.
Everyone working there was incredibly helpful and were willing to work with me as some of my plans changed. If I need to move again I will definitely be looking into using this location.Gary P.
Barbara was very helpful and made sure I selected some additional items to help make the trip a success (extra mileage, days, etc.).Lawrence P.
El cliente no dejó un comentario.Jill O.
El cliente no dejó un comentario.Walter W.
Great experienceWilliam W.
The remote online pick up and drop off feature didn't work as there was not sufficient cell phone service at this location. We picked up the truck after hours (1PM Saturday) but fortunately there was a worker who completed the pick up for us, otherwise we would have been out of luck which would have been extremely upsetting given the plans we had for the truck and the day. You should test the online feature at your locations to ensure they work properly.Michael H.
El cliente no dejó un comentario.maryellen S.
El cliente no dejó un comentario.Kathryn K.
El cliente no dejó un comentario.Hank B.
El cliente no dejó un comentario.Alex M.
El cliente no dejó un comentario.bernadette D.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.Micheal B.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.TOMMIE H.
El cliente no dejó un comentario.FRAN K.
El cliente no dejó un comentario.Teresa H.