Customer did not leave a comment.Tammy C.
Customer Reviews for Gatewayservice Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.Donney K.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.LEO H.
Very friendly and efficient.Linda M.
I feel like I haul under estimate the mileageBranden C.
Customer did not leave a comment.Calvin Z.
Customer did not leave a comment.James Q.
Customer did not leave a comment.Ivan I.
Customer did not leave a comment.Jatinder B.
Quick and painless!Dale M.
Customer did not leave a comment.Wilfried F.
Thank you to Sam and Team and UHaul for accommodating and providing an upgrade to a full car hauler vs a tow dollyDean C.
Everything went smoothly and pick-up was quick and easy. Great customer service.Braden M.
They did not have the truck there that we were suppose to take and we had to go 48kms away to pick up another one after driving 3 and a half hours and waiting on the phone for a half hour trying to get the truck. She only gave us a $26 discount for all our troubles.jerome T.
The service was superb!!! Thanku!!Shelley G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.DON B.
Customer did not leave a comment.Mary L.
Customer did not leave a comment.JOSEPH B.
The clerk changed our delivery location without even telling us. We were also not informed about all the extra equipment we'd need on the website and were forced to buy it there at a much higher price.KASHTIN M.
Customer did not leave a comment.Erik K.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.Perry F.
Customer did not leave a comment.Valerie W.
Customer did not leave a comment.Kendall G.
Customer did not leave a comment.David F.
Customer did not leave a comment.Shawn K.
Customer did not leave a comment.CORRINE B.
Self pick up was a disaster, the owner thought there was no booking for the truck, the app didn't allow a pickup to occur at the property and the address was wrongDeshawn B.
Customer did not leave a comment.SYLVAIN L.
Customer did not leave a comment.ROBERT JOHN N.
Customer did not leave a comment.Wendy B.
Customer did not leave a comment.Jerry F.
Customer did not leave a comment.Rosalyn S.
Customer did not leave a comment.dustin S.
Customer did not leave a comment.ZANTHANY O.
Booked Uhaul at my nearest location a month before. Got a call 2 days before and said they don't have any available uhaul at that location. I had to to go 40 miles away to get Truck and come back which cost me around $180+ in total. Really really bad service and will never trust this company. Most important thing, I booked this truck a month before. Not happy at all. Customer reps are rude and unprofessional.amit P.
Customer did not leave a comment.Lionel D.
Customer did not leave a comment.Billy J S.
Offer a 1 day rental we had trailer for 2 days as per our rental for $62 had for 2 days but only needed for 1 day but other than that was great and we're totally satisfied thank you!TIMothy T.
Customer did not leave a comment.Kieron James K.
Customer did not leave a comment.JAMES K.
I think he is a relatively new U Haul dealer, he is making a real effort to make his outlet top notch.Guy D.
Steve was kind and helpful. Much appreciated ????Melanie T.
Rented the trailer but did not have a 12-4 pin adapter for the lights so they told me they would rent one to me for $5 with a $20 deposit. I used the trailer and everything worked great then i dropped it after hours on a sunday.I put the adapter and wiring in the back of the trailer and went home..Came back a couple days later to get my refund for the adapter and was told they didn't get the adapter back. Meanwhile someone else had rented the trailer so i couldn't look in the back.I don't think anyone checked the trailer in at all because i was told there was no leed wire on it when i brought it back. Long story short is i never got my deposit back and i will never use this dealer again..Mark B.
The uhaul truck did not have any working A/C or heat. The temperature was hot the weekend of moving and was a horrible drive. Radio also did not work. I have used uhaul before and by far this was the most stressful and inconvenience rental for me!! The staff at this location was helpful and friendly other than that the rental and experience was less then satisfactory.JOSHUA D.
Customer did not leave a comment.Farrah P.
Good just didn't help uNhitch but maybe not his jobchritian C.
Really Really upset with this location, XTR Gateway Service Gas Station on highway 9 in Canora. I kept my trailer for a few extra days over the long weekend and returned it this morning. I pulled into the gas station, found the attendant who did the rental for me, and POLITELY asked if I should return it where we pulled it out of. He said yes, I said I would do it myself if he could get my invoice ready (as I owed for a couple more days) as I was in a hurry. This didn't sit well with some miserable little man who came out of the garage, calling himself a part-owner, and telling me I need to say please and thank-you. A confrontation ensued, I parked the trailer, paid my bill and left and will not return. Unbelievable.jarrett H.
Customer did not leave a comment.Farrah P.
Customer did not leave a comment.TREVOR W.
I was over charged!?? $20 a day two days = 40$ I was charged $60 please explainShawn T.
Excellent servicetabber M.
Customer did not leave a comment.gerald C.
Good service and very helpful.Brent P.
Customer did not leave a comment.Larry N.
First of all the owner of this establishment arrived intoxicated, myself and my girlfriend were actually afraid. He then asked to operate my vehicle and attached the wrong trailer to my Jeep. This is completely unacceptable and a terrible representation of your brand. I would not recommend zero stars.Emma S.
Customer did not leave a comment.john A.
Customer did not leave a comment.shawn B.
Maybe keep the windshield free from snow and ice.Morris S.
Customer did not leave a comment.Corey C.
Customer did not leave a comment.Reg G.
Check equipment before release to customer.Michael C.
Customer did not leave a comment.todd S.
Customer did not leave a comment.thomas J.
Customer did not leave a comment.Dillon C.
Customer did not leave a comment.bill S.
It was a cluster fuck not impressed with itdon S.
Customer did not leave a comment.Sara M.
Customer did not leave a comment.JOE G.
Customer did not leave a comment.Elmer P.
Employee was not sure what he was doing and and I waited another 40 minutes for picking up the truck. I think no one inspected the truck because we did not rent any dollies and wheeler but they were laying in the truck and from inside to it was dirty. Even with gas tank gauge was not even Half it was less than half3/8. I don't Think u-haul should do booking if they have not enough inventory because moving from one province to another is very difficult and even more when u-haul will give very tight options like pick up the truck 3.30 hours away from your town. But I will really appreciate the help of Gateway services's Manager or Owner. He was the only one who seemed to understand customers problem my daughter forget her phone we called employee but I don't think he even see and just told us he didn't find any phone. But MAnager called us in the night closing time and said he found it and going to mailed us.harshita S.
But equipment was hard to fix the belt.need more the pricing is very high for for 8 hrs but they charge me for 2 day which Dont need for 2 daysEslimansh M.
Customer did not leave a comment.Rose C.
Customer did not leave a comment.Devin T.
Customer did not leave a comment.grodon O.
Customer did not leave a comment.Jason T.
Nothing that guy was the best.Curtis W.
Customer did not leave a comment.Darryl G.
Please maintain your equipment . I had a very bad experience overall . My tires blew off on me as soon as i left the locationSaid E.
more products for salewesley T.
Customer did not leave a comment.Debra T.
Clean out the van so it's not so dirty our mattress was brown. One tire was bald, wires were held on with gun tape on tow dolly, lights on car dolly didn't work and 4way flashers didn't not work. Inside was also dirty.Gwen B.
Very helpful and friendly.Greg B.
Customer did not leave a comment.Wayne N.
First of all, he did not mention the 60 deposit then he said I would get it as soon as I dropped the trailer off, which I found out was not true at all. But most importantly, the trailers lights were not working properly. I bought a brand new adapter from him, and the truck is new.MICHELLE M.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Frank B.
Couldn't understand the guy I rented from. Price was to high . Used to much fuel. And can't even get my name right. Any questions I might have had I couldn't understand to get a answer.Andrew A.
Customer did not leave a comment.ANDRII S.
Customer did not leave a comment.Rene B.
Customer did not leave a comment.Kellen M.
Customer did not leave a comment.Ronaldo P.
Customer did not leave a comment.chris M.
Customer did not leave a comment.Donalld B.
Return was quick and easy accessMELODY W.