Customer Reviews for Gateway Storage
(U-Haul Neighborhood Dealer)

1,236 reviews

523 W 200 N   Salt Lake City, UT 84116
(5th W & 2nd N)

(801) 363-5568

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 8 am–11 am
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/24/2024: Closed
  • 9/2/2024: Closed
  • 11/21/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(801) 363-5568

523 W 200 N
Salt Lake City, UT 84116
(5th W & 2nd N)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 8 am–11 am
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/24/2024: Closed
  • 9/2/2024: Closed
  • 11/21/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

N/A

Joseph Frank 
Rating:
5.0

Friendly efficient service.

Jon engelhart 
Rating:
4.0

Customer did not leave a comment.

Daniel Zacks 
Rating:
5.0

Customer did not leave a comment.

Paul Larsen 
Rating:
5.0

Customer did not leave a comment.

Brandy Smith 
Rating:
5.0

Customer did not leave a comment.

Veronica Cubas 
Rating:
4.0

Drop off was terrible in Las Vegas gave us the run around

HENRY RAATS 
Rating:
3.0

The truck was extremely dirty inside the cab and bed

Shezza Carter 
Rating:
5.0

Quick easy everything ready when I got there. Thanks

Steven George 
Rating:
5.0

Nothing needs to be changed everything was fine

lester Waugh 
Rating:
3.0

The pickup was rough. First the miles were drastically different on the app than what was on the odometer. A few hundred miles off. Due to this I wasn’t able to use the mobile pickup very smoothly. I called customer service and got transferred around. It was figured out after about 20 minutes. Secondly there were unreported cracks to the windshield and some damage to the visor in the cabin. It wasn’t an issue where I was charged, but made the experience uneasy with the threat of being charged extra.

Matthew St Claire 
Rating:
5.0

The customer service at this location was the best customer service I’ve received at any UHaul location

Patrick Patno 
Rating:
4.0

The guy was very helpful and made sure I fully understood the truck since I’ve never driven anything that big before.

Alex Newland 
Rating:
3.0

Service person was helpful, rental went very well. Convenient, and I would use again.

Richard Lindgren 
Rating:
3.0

Customer did not leave a comment.

Jim Yost 
Rating:
3.0

Customer did not leave a comment.

Caroline Warren 
Rating:
5.0

Customer did not leave a comment.

Christopher Guevara 
Rating:
5.0

Very nice guy. Very curtious. Much easier than dealing with uhaul main location.

DANIEL KEPPLE 
Rating:
5.0

Customer did not leave a comment.

Thomas Greet 
Rating:
5.0

Manager was very nice and helpful

Antonio Hernandez 
Rating:
5.0

Mike is amazing Gateway Storage

Rod Swaner 
Rating:
5.0

Customer did not leave a comment.

Nicole Palmer 
Rating:
3.0

they changed my location 3 times because they equipment wasn’t there. if they could’ve said that in the first place it would’ve been great. also didn’t check the blinkers or tires before we took it.

Colleen Adams 
Rating:
5.0

Customer did not leave a comment.

Rodney Swaner 
Rating:
5.0

Customer did not leave a comment.

Vernon Olsen 
Rating:
1.0

The truck leaked and got my stuff all wet. the dash lights didn’t work so you can’t see your speed or anything at night!

Cameron Prestwich 
Rating:
4.0

Customer did not leave a comment.

LANCE SMITH 
Rating:
1.0

The place was nasty dirty. Opens at 9? Finally got the man’s attention around 9:30 after standing in the cold for over a half hour, and he did not care, would not let me in the office to warm while he got his part of the work done. Sent me out with a messy truck and NO contract. There are bums all over in this place. Drugs being done on the property and etc. u-haul has been good over the years of my using it, and I will continue, however, I am shocked that this business is allowed to carry the U-haul flag.

DAVID HEINE 
Rating:
5.0

Customer did not leave a comment.

Pierre Mosbey 
Rating:
1.0

You're supposed to be cheap. I've never paid so much for a uhaul. I should have gone with a different company.

Rue Housley 
Rating:
5.0

Customer did not leave a comment.

Jordan Burgess 
Rating:
1.0

Interior of cab looked clean, but had cat hair in the seat cushions (I'm allergic to cats and had to ) and smelled like someone smoked in the truck. Oil light was on, and at speeds above 40 the truck bounced with a horrible ride.

Christian Graff 
Rating:
5.0

Customer did not leave a comment.

Vincent Bolognese 
Rating:
4.0

Customer did not leave a comment.

Lily Brigino 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Thorpe 
Rating:
5.0

Why u haul give you options for your moving, but once you get to the location is not there, and I went there to pick up my truck, and left, when I realize I did not have my dolly cart inside, he told me that the big stations does not deliver those type of equipment to the smaller neighborhood, so that’s why I gave the 5 to the place, because he was helpful, but I’m really upset because in ended going to home depot because I needed a dolly cart. That was a terrible experience r and for ends I would love not to recommend u haul in the future

MIGUEL PERCHE ENEZ 
Rating:
2.0

The truck cab and window were covered in grit. I had to use window cleaner to clean the windshield because there was no washer fluid in the truck. The back of the truck was unlocked so homeless people got in used/took some of the furniture blankets that I had ordered and left trash, including unidentified pills, in the cube space.

DAVID DEISLEY 
Rating:
5.0

Customer did not leave a comment.

SHangyuan Sun 
Rating:
5.0

Customer did not leave a comment.

CAMRYN EVANS 
Rating:
5.0

Customer did not leave a comment.

Jordan Burgess 
Rating:
5.0

Customer did not leave a comment.

Anthony Fenton 
Rating:
5.0

Customer did not leave a comment.

Rod Swaner 
Rating:
2.0

Customer did not leave a comment.

Jill Lamers 
Rating:
5.0

Super easy and fast drop off.

Jeramy Lund 
Rating:
5.0

He is so amazing and kind. I would recommend this location 1,000 percent!

Christine Aguilar 
Rating:
5.0

To the representative who rented me the truck was knowledgeable professional and fast keep them coming thank you.

PATRIZIA RESENDEZ 
Rating:
5.0

They accommodated us. Easy pick up and drop off. Good communication!

Alexander Van Wagoner 
Rating:
5.0

TY

Rodney Swaner 
Rating:
3.0

everything was ok, the truck uses tons of gas

Lai Wong 
Rating:
5.0

Customer did not leave a comment.

NICOLE HARPER 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO SAENZ CARDENAS 
Rating:
5.0

Customer did not leave a comment.

Deogracias Masibay 
Rating:
2.0

Employee was very nice and helpful, but truck was very dirty inside and wreaked of cigarette smoke, it had less than a 1/4 tank of gas, I had to stop first thing and get gas. The area is overrun with homeless people and I was scared to leave my car there.

Roger Waters 
Rating:
5.0

Great customer service. Manager was there early and walked us through everything. Was that impressed he let us use a dolly at no charge.

Seth Davis 
Rating:
5.0

It was super quick and easy to reserve and pick up. Great customer service. Very please with this company.

edward Nevarez 
Rating:
2.0

Very difficult to figure out where to park and there were a lot of sketchy characters hanging around.

Taylor Moody 
Rating:
5.0

The manager, Mike, of the Gateway Storage and U-Haul Rental Center is awesome. Super friendly and helpful.

Michael Zavell 
Rating:
4.0

Appreciate the great repeat customer service from Mike. The online Ap is terrible. Difficult to navigate, full of spam, crashes away from internet, consistently fails to locate my position. I doubt anyone reads this. I deal only by phone with my local dealer.

Pete Reynolds 
Rating:
3.0

Greatly appreciate being open for business on Sunday. That was the key factor in selecting this location.

Petet Reynolds 
Rating:
5.0

Customer did not leave a comment.

Sarah Elder 
Rating:
4.0

Customer did not leave a comment.

Zack Shapiro 
Rating:
5.0

Customer did not leave a comment.

Curtis Butler 
Rating:
5.0

They did as advertised

Benjamin Tremblay 
Rating:
5.0

Customer did not leave a comment.

Eric Dutt 
Rating:
5.0

The service is always available and friendly

ALBERT STRINGER 
Rating:
5.0

Customer did not leave a comment.

Alan Forster 
Rating:
5.0

Customer did not leave a comment.

Milton Hillgartner 
Rating:
4.0

Great customer service.

Christine Robinson-Sampson 
Rating:
5.0

Customer did not leave a comment.

Patrick Thiel 
Rating:
3.0

Customer did not leave a comment.

Eric Wilkins 
Rating:
5.0

Customer did not leave a comment.

Neil Millikin 
Rating:
5.0

Customer did not leave a comment.

igor kovalenko 
Rating:
1.0

This entire thing was a nightmare. The truck had terrible suspension and the engine was weak and sluggish. Customer service refused to let me get another truck. Driving this truck especially in the snow was terrifying. I've rented this size trucks on numerous occasions and have never had so much trouble with a truck before.

Sarah Andreason 
Rating:
5.0

Customer did not leave a comment.

Jordan Burgess 
Rating:
3.0

Customer did not leave a comment.

FELICIA hunt 
Rating:
2.0

I’m hopeful they find the dolly in the truck. There were also people that appeared to be living in storage units. I do not plan to return there.

Jack Kariotis 
Rating:
5.0

Customer did not leave a comment.

Rulon Larsen 
Rating:
5.0

Customer did not leave a comment.

Jordan Burgess 
Rating:
4.0

Customer did not leave a comment.

Mark Sorensen 
Rating:
5.0

Customer did not leave a comment.

Kristofer Watson 
Rating:
5.0

Friendly guy and hook up and getting unhooked after was easy as well. If only more U-Haul employees were friendly like this guy.

Robert Williams 
Rating:
3.0

Customer did not leave a comment.

John Brooks 
Rating:
3.0

This location is very tight to get into with a rv and have to turn around inside to get back out

Stephen Anlage 
Rating:
4.0

Customer did not leave a comment.

Roberta Rowan 
Rating:
5.0

thank you

John Schuhmacher 
Rating:
1.0

I was charged for hardly any gas when it was already on the point it needed to be at

Justin Byington 
Rating:
3.0

Very friendly service

Maggie McIntyre-Fisk 
Rating:
5.0

Customer did not leave a comment.

Michael olmo 
Rating:
2.0

Customer did not leave a comment.

Richard Westover 
Rating:
3.0

Customer did not leave a comment.

Brant Lucas 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA FITHIAN 
Rating:
4.0

Customer did not leave a comment.

Alana Richardson 
Rating:
5.0

Customer did not leave a comment.

Michael Kaltenberger 
Rating:
3.0

It was Sunday and they weren’t open, I left the auto transport on the street and i had wished someone would help but the online instructions helped me do it myself.

Annie Hammond 
Rating:
5.0

Everything went pretty smooth just that they gave me the wrong information from drop off location.

Christian Santana 
Rating:
5.0

Customer did not leave a comment.

RICHARD HOWIE 
Rating:
5.0

Customer did not leave a comment.

Rory Romey 
Rating:
5.0

Excellent customer service!!

Brandon Verbeck 
Rating:
5.0

Customer did not leave a comment.

Bradley Zifra 
Rating:
5.0

Customer did not leave a comment.

Andrea Syriphanh 
No reviews have been submitted for this location.

Additional Services at this Location

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