Customer Reviews for Gateway Storage Rolla
(U-Haul Neighborhood Dealer)

57 comentarios

11295 Old Hwy 66   Rolla, MO 65401

(573) 308-1627

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(573) 308-1627

11295 Old Hwy 66
Rolla, MO 65401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

We had 3 trucks rented for this event. The 20' truck had to be jump started the first day of the rental...no sure if a door was left open or what...but at 10 p.m. at night...it was a bit of a pain to get it jumped...Drove it for awhile and it charged enough that we had no further difficulties with it.

Jeff S. 
Clasificación:
4.0

Truck had issues. Ride was ROUGH. Traction warnings came on multiple times and no wet roads , Radio was poor , etc. Was NOT impressed with this newer model truck !!

Stephen S. 
Clasificación:
5.0

I used no contact services and it was excellent! Everything went smooth and the truck was in excellent condition. I highly recommend!

Dama S. 
Clasificación:
1.0

I reserved this Uhaul over a week in advance. I added a appliance dolly to the order. The only day I had to move was Sunday and no locations are open so I had to use the check in on my mobile phone feature. The appliance dolly I had paid for was not in my truck and I had no option to get one with no one being open. Upon getting in the truck the check engine light was on and I had to drive the entire 121 mile trip with it on. After calculating my fuel mileage- I got 6mpg I'm guessing due to having the check engine light on. I've rented uhauls many times before and never had this bad of gas mileage. I choose this location because I've dropped a couple uhauls off in the past here and they were super friendly. I will never trust picking up one here again.

Lacey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim T. 
Clasificación:
5.0

Ms Tammy was awesome. The ladies provided all the information for our trip. We were able to get the trailer hooked up in no time. Thanks for the great service!

Andrew W. 
Clasificación:
4.0

El cliente no dejó un comentario.

jim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
2.0

Rolla Location should not close in a college town at 1:00 pm on Saturday.

Gene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac G. 
Clasificación:
5.0

The Uhaul website would not accept the picture of the drivers license. This was extremely frustrating.

Frank M. 
Clasificación:
1.0

I only drove the truck 10.4 miles, but I was charged for 28 miles! In addition, I filled the tank exactly to the level it was at before I started the car, but they still charged me $7.88 for gas! And they were extremely disrespectful to me when I called to complain!

Homayoon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Nothing I can think of.

Michael D. 
Clasificación:
5.0

Servicio amable

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

The people in here where extremely helpful and nice trying to fix u-huals mistakes. My original drop off location got changed without U-Haul sending me any notice. So I turned up there first. Would have been real nice had uahual send me some sort of notification. However the staff at gateway storage where very nice and did what they could to help me out.

Roe C. 
Clasificación:
5.0

The pickup location was fine. The Uhaul tuck itself was trash. It was extremely old and had no cruise control. The small engine was not big enough to keep the truck up to speed. The steering was out of alignment, and I had to steer right and left to stay in my lane. The air conditioning barely worked. The check engine light turned on as I went to turn in the truck. This tuck needs retired.

Zion E. 
Clasificación:
4.0

The online check-in was a mess. At the end it told me to pick up a key inside (they were closed). Luckily they had a sign saying call XXX-XXX-XXXX if you need help. The person there helped me and it worked out. Just took an extra 15 mins,

George T. 
Clasificación:
3.0

No issues with the location. Issues with the 24/7 service, the web portal and the phone app.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Everything was great and Tammy is awesome.

Cindy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
5.0

The two ladies were extremely nice and very understanding with our reservation and made the rental experience extremely easy. This was also the nicest and most well maintained location and truck I've ever seen from U-Haul. An absolute 10/10 experience and will be coming to this location out of any others in or around Rolla.

Tyler W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dom M. 
Clasificación:
4.0

Front parking lot is a little small and tight for uhaul drop off. they are in the process of expanding their lot.

Jesse W. 
Clasificación:
5.0

Sherri is amazing! She explained everything and stayed longer to be sure I would be able to check in. She's also very kind and had helpful suggestions. Thank you so much!!

Maria I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE S. 
Clasificación:
5.0

Great location logistically

Anita L. 
Clasificación:
2.0

The service was the worst i have seen at u-haul centers. The people were very rude and un-helpful

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

thank you so much!

KENNETH U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vern P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry K. 
Clasificación:
5.0

Great help on this end made the day! The only thing that would make this better is if Uhaul would have jacks on those 6x12 cargo trailers. They are so heavy to lift.

SHARI D. 
Clasificación:
4.0

El cliente no dejó un comentario.

dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
2.0

Dropping off after hours via the email provided was painful! The website required multiple pictures but the lighting was really bad

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA C. 
Clasificación:
5.0

Let the customer know when they are obtaining a quote to bring the rental back with the same amount of gas as it had when they pick it up.

WILLIAM O. 
Clasificación:
4.0

Nice service.

K C M R ANJANA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE M. 
No se han enviado comentarios para esta ubicación.

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