Very helpful!
Andrew B
Customer Reviews for Gateway Oil Change Limited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personalized and helpful. Customer focused.
Naveendip BWould be nice to have unit ready for the after hours pick as this is service that is provided.
Ernie PA padlock had been left on the trailer by the previous renters. Luckily I had bolt cutters as didn’t notice until I got home
MICHAEL LDrop off remotely
Taras KGood experience
Pooja rFront desk guy was not pleasant to talk with. He was rude. Moreover, it was not mentioned during our conversation that the fuel charges would be separate.
Yuvraj MGetting a faster computer for the clerk's the processing took longer than other places
Shemar nWith the practice of renting out of locations that the primary business is other than renting trucks, you are not the first order of business. So you will typically wait in line. As long as you are prepared for that and show up early, you will be fine. In this case, they had to call in the assistant manager to help out as they were busy with oil changes. But I had come in a half an hour early, so I was fine.
Paul BI had a fantastic experience. Leo helped me with the trailer rental. He made sure everything was safe and that I was comfortable with the connection, chains and the hitch etc. Knowledgeable and friendly. Good Job! When I dropped off the trailer, I told them that I am not good at backing up. Another friendly guy came out and said no problem and he backed it up for me, and was really polite and helpful. Not sure of his name, but I know he drove a Porsche. Good taste in cars, apparently! Thank you, and I'll definitely be back!
ANTONY BThe road of the drop off location is under construction and it's hard to find entrance for a newcomer.
Talha Kcustomer service was fantastic.. fast and efficient
William HBad expérience bad communication
Christopher AThe staff was extremely polite and helpful. Leo explained everything thoroughly and helped me hitch the trailer up. The whole pick up process took about 5-10 minutes. As soon as I pulled in to return the trailer, a representative came right over and unhitched the trailer.
Peter GI found the website and customer service not very good.
gary wFriendly knowledgeable staff. Quick service
Nicholas BVery expensive than other that should not i will suggest everyone dont go there
DILSHAD MThe service at this location was good and efficient. Paperwork and hookup to the trailer was very quick. The trailer performed well. My only comment was the trailer, although not really dirty, was not clean. I often find this with UHaul. It would make things much better if the trailers and truck were thoroughly swept out or blown out with a leaf blower.
Kevin CBack saver mechanism on the front of the trailer and proper wheel chocks to preventing trailer roll. I had to use some rocks for the tires.
Anthony SI made reservation to pick up the truck in Waterloo. But the last day I was told that my pick up place was 30 kilometres away from me. I don’t think that was fair. I also reserved 20 foot They gave me 26..different driving experience and cost. That was disadvantage.
jim aEnsure that changes previously made to a contract are visible on-line and to the pick-up location so that customers don't have to follow-up regarding billing errors.
Jennifer HAll good
zbigniew KIts confusing first time and really hard to learn each and everything, maybe it takes time.
iqbal SUHaul representatives told me (and moved me to this location) that the vehicle would be available at 7am, and that a lock code would be sent to me to make the key available...this was in fact not the case, and I was required to wait until the facility opened at 9am. Luckily an employee showed up early that day and was able to get me going, albeit a little late.
James CFirst rate!
Roger HThis business it’s my Favorite place to rent uhaul equipment, very quick and customer service was fantastic! Thank you
Alexis RAttendant was rude and yet again I wasn't giving the equipment I was promised
RICHARD bSlightly over priced, trailer was full of dries mud, should have been cleaned .
Stuart BEverything was great friendly help
johnnie kNo issues at drop off
Cesar MWe were pleased with our rental.
Dee AThe Staff were very helpful and the registration and pick up process was quick and easy. Thanks
ALISONM SLacks signage - It needs to advertize the UHAUL option - I drove by it before I realized where it was
Ian FThe fuel was half notch less than 5/8 mark but the guy told me its on 5/8 mark . I noticed it right away but i was getting late so i didn’t have time to go back
Gurdeep SNothing it was overall good
Beccy MMmm
Manbir SGreat customer service. Friendly and helpful.
Carey HNice team at that location. Great experience, hasn't always been the case.
Larry LThese guys were great! Very friendly and helpful. Above average service compared to what I have experienced with other uhaul dealers.
Jay BTrailer was dirty due to winter conditions. Unsure if it was to have been cleaned prior to rental.
Dean SThis was NOT the location that I requested. The text that I received did not indicate a change in place in the subject line and I went to the location that I initially requested. They were HORRIBLE and have a bad reputation in the community (Charles Street). They then indicated that the alternative location was "just across the street" when it was 13 km away! The location for pickup was also further from my home and awkward to get to. My experience was terrible. The location that I was directed to was FAR FRIENDLIER but they could not get their phones to upload our photos and they did not have the packing blankets that I requested.
Jon KLights out on trailer, upon return of traoler, they were too busy to check me in. Took over a day to finalize and therefore got charged for an additional day.
APRIL LUnhook and drop it in the lot. No wheel chocks .. Found so bricks to use
WILLIAMJB LEverything went well and the manager of the pickup location was super helpful as well, great service, thank you
Noah WFast and friendly service. Excellent customer service.
Wadah HUhaul every expensive
Arshad QAlways a great experience at Oil Changers Uhaul! Manager is awesome!
Jasmyn GStick to their preferred location; I drove 30k just to pick the truck up! Location was big though. So I liked that
Supriya VEverything went very smoothly and was problem free. The trailer pulled better than I expected.
Steve WVery good service. Fast and friendly.
Farshid AI talked to two people at U-Haul Canada ( one person in Windsor the other in Nova Scotia ) they both could not have been more helpful!
John WTongue lock came loose and scratched up buddies tailgate. Bought the $8 insurance, would like to make a claim for the tailgate
Daniel HThe people here are great. I would recommend them.
Ron WPhone call one day prior to pick up of Vehicle, we were told not able to pick up in a closer location. One day prior also: was told we would receive an email with the new location pick up, did not receive this ... I had written it down, so was able to call & locate.
david l