Comentarios del cliente para Gateway Oil Changers

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Gateway Oil Changers

Grado total:

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jason C. en

Grado:

El cliente no dejó un comentario.

Vanessa A. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

El cliente no dejó un comentario.

Edward D. en

Grado:

Vehicle was filthy with debris under passenger and driver seats and cup holders filthy. I rented 12 blankets, the uhaul representative told me I had rented 5 they were unfolded and dirty. I would have been responsible for paying for all blankets had I not changed the contract on site. This location was changed by UHaul from my preferred location. Trying to resolve this issue took over 40 minutes on the phone. I extended my lease by 1 day in Saturday the 10th. It took 40 minutes on hold again to do this with multiple agents who I had to explain what I requested repeatedly. The vehicle functioned as expected, that was the only redeeming part of this experience.

Byron R. en

Grado:

El cliente no dejó un comentario.

Michal L. en

Grado:

We were not informed this was our pickup location. We had ordered the truck from 555 Fairway. While not far apart, it’s was annoying to have to chase down the truck. At least we were early for our pickup time. Upon arrival at the second location, still ahead of our pick up time, the only employee was involved in a complicated long haul transaction. We eventually received the truck 20 minutes late. A late start to an already busy day. The employee was very nice but clearly had more than he could handle alone.

MAJIDA A. en

Grado:

El cliente no dejó un comentario.

Gerald L. en

Grado:

Pleasant staff. Quick check in. A pleasure

john H. en

Grado:

make sure the truck is at the confirmed location. Had to travel up to kitchener from Cambridge and was charged extra mileage

shanna V. en

Grado:

I was left to wait for someone to hook up the trailer for me for over 45minuets as I was told his manager was making him finish 2 oil changes. By the time the young guy finally came out to hook me up I had already called my husband so I told him not to bother. Now we have been charged for an extra day as the Manager put our return time as 8pm and not 10am which is the time my husband returned it on May 13th 2019. I believe this location should not be allowed t rent uhauls at all as their customer service was very poor.

Scott R. en

Grado:

El cliente no dejó un comentario.

john S. en

Grado:

I showed up on time sat for approx 1/2 hr while 4 guys did oil change. They apologized for delay that's OK. Except for check engine light remaining on the rest of the day was fine

jericca B. en

Grado:

Service was terrible. Gas was marked wrong so we had to go back in to get it corrected after waiting over 20 minutes to even get out of there.

Nicholas L. en

Grado:

fast service and friendly

George L. en

Grado:

The Agent was very professional only issue was U-Haul system not recognizing that the tow dolly was on site & had to wait almost an hour to get the order processed.

Melissa K. en

Grado:

El cliente no dejó un comentario.

Frank D. en

Grado:

We had to go and pick up a dolly at another location as there was none at where the truck was getting picked up. The night before the location got changed three times for pickup. We have booked again on the 25 October from Oshawa to Ottawa hopefully we don't have the runaround we did last week

Marty W. en

Grado:

Service was excellent. The person that served me was Ben. Great customer service. Clean truck. No surprises. Will definitely recommend to others.

GREG G. en

Grado:

Good service and easy to deal with.

christine M. en

Grado:

Ensure dropoffs are closest location for customers

Sinan A. en

Grado:

El cliente no dejó un comentario.

Al A. en

Grado:

Booked a trailer but was asked to go to London for pickup. Was given a truck instead which cost more

Ross R. en

Grado:

El cliente no dejó un comentario.

Ye L. en

Grado:

El cliente no dejó un comentario.

Anita P. en

Grado:

Confirm mileage and gas with customer before customer signs .

Angela K. en

Grado:

El cliente no dejó un comentario.

Leslie L. en

Grado:

The mirrors weren't manageable. The gas tank is always at 3/4 in the truck, it would be a lot easier if they were always rented out as full

Hakim A. en

Grado:

El cliente no dejó un comentario.

shawn T. en

Grado:

Service people are rude, waste your time, make you wait cause it takes 3 people to work on a car and no one to service the desk. The Truck itself drove like crap as well much like the overall experience of this location. Go Somewhere else.

Shyam Kasun D. en

Grado:

I had to wait 50 min to get my truck. They prioritize their oil change service only. They do not care about uhaul customers atall. After wait so long, they found that their internet connection is bad and cannot checkin online. They gave me a contract paper which did not have any information about the contract I was booked and thus caused false statement. This will be my last service with uhaul

Jeffrey M. en

Grado:

I had to wait 20 minutes for them to finish changing someone's oil.

Jesus E. en

Grado:

El cliente no dejó un comentario.