Customer Reviews for Gateway Inn
(U-Haul Neighborhood Dealer)

57 reviews

1320 S Hamilton St   Sullivan, IL 61951

(217) 728-7477

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(217) 728-7477

1320 S Hamilton St
Sullivan, IL 61951

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jacob Hudson 
Rating:
5.0

Nothing. Clerk was perfect and deserves a raise.

alicia black 
Rating:
3.0

Customer did not leave a comment.

Caleb Hopkins 
Rating:
5.0

Easy and speedy process both picking up and dropping off. Car dolly was in great shape and the associate went above and beyond for me even though I put in a reservation for 8pm at 715pm the same day.

Matthew todd 
Rating:
2.0

Customer did not leave a comment.

Glens roels 
Rating:
2.0

Clean the truck. Was filthy.

Michael Loy 
Rating:
1.0

Car dolly had no working tail lights

PAUL ELLIS 
Rating:
5.0

Customer did not leave a comment.

Matt Shively 
Rating:
5.0

Customer did not leave a comment.

Mildred Robison 
Rating:
5.0

Customer did not leave a comment.

michael rohr 
Rating:
5.0

Customer did not leave a comment.

Joshua Stutzman 
Rating:
3.0

My husband had trouble checking the truck in due to the 24/7 checkin and out process. He went in to ask the person at the location and they didn’t know what to do.

James McKee 
Rating:
1.0

We returned with the gas(VERY LITTLE) that was in it and he charged our credit card over 40.00 !!! What a RIP OFF

Lauriann Dooley 
Rating:
5.0

Customer did not leave a comment.

MANJEET THAKUR 
Rating:
5.0

Customer did not leave a comment.

Eric Holzaepfel 
Rating:
3.0

Customer did not leave a comment.

michael rohr 
Rating:
4.0

Truck cab was dirty.

Christopher Taylor 
Rating:
5.0

Customer did not leave a comment.

Shannon Summers 
Rating:
5.0

Very nice!

Jordan Thomas 
Rating:
3.0

Customer did not leave a comment.

Deanna everett 
Rating:
4.0

Customer did not leave a comment.

Frederick Weiffenbach 
Rating:
5.0

This location was really the best one among all my past ones. The staff is very helpful and very sweet. They helped me with dropping off the trailer to checking out. I would definitely recommend this place to everyone especially for old people because they are very helpful.

nij patel 
Rating:
3.0

Customer did not leave a comment.

Beth Wendel 
Rating:
1.0

No help disconnecting, no trailer tongue jack on this trailer. Injured back lifting it off by myself!. This is a motel not a good combination!

Bruce Kordas 
Rating:
4.0

Customer did not leave a comment.

Bradley Scott 
Rating:
2.0

The trailer wasn't swept. The car towwer was not connected well. The owner or operator had very little idea about taking care of the equipment or hooking up the tow trailer.

Lisa Kowarsch 
Rating:
5.0

The manager there was very helpful in getting me hooked-up with the trailer.....he was extremely polite!!! I could not thank him enough.

David Koch 
Rating:
5.0

Customer did not leave a comment.

Jerry McLellan 
Rating:
2.0

I reserved this trailer at a U-Haul in Decatur more than a week prior to the needed date. It wasn't until the day before I was leaving Iowa to be in Decatur that someone called me and told me that I would have to drive 34 miles one-way to Sullivan to pick up the trailer. Had I known sooner, I would have checked out other options. The service at the pick-up location in Sullivan was fine - no issues. I am not happy with the customer service from U-Haul, in that they wasted my time and gas money to resolve their logistics issue.

Jon DeGroot 
Rating:
2.0

truck cab had dried mud on the floor and graffiti on the side of the truck. I was suppose to pick up the truck in Tuscola, IL from Sam, who was most helpful in setting up the rental. I give Sam a most favorable rating, but the Sullivan location a well below average rating.

Jim McKay 
Rating:
5.0

Customer did not leave a comment.

SEAN lEAVITT 
Rating:
3.0

Customer did not leave a comment.

Victor Cullen 
Rating:
4.0

Customer did not leave a comment.

Becky Clark 
Rating:
5.0

WOW. I drove up and ]asked. Tried to decipher how to drop off online. The person at the location came out an greeted me . Took the keys ,smiled and said if everything was OK we were good. Excellent service and business sense shown there.

David Reynolds 
Rating:
5.0

Customer did not leave a comment.

Zach Carter 
Rating:
5.0

Everything was perfect and I have to give Gateway Inn a complete thumbs up they were nice and helpful.

Bryce Hates 
Rating:
5.0

Customer did not leave a comment.

Cody Miller 
Rating:
5.0

Customer did not leave a comment.

Timothy Rutledge 
Rating:
5.0

Manager is great .. easy pick up .. will do business again .. thx

HARDIK SHAH 
Rating:
2.0

This is a motel. No one was there and only had a drop box for keys. When we called the operator at the motel someone showed up from a room called the owner and took the keys. He didn't know what to do.

PHILLIP SUMMERFORD 
Rating:
5.0

Customer did not leave a comment.

Lewis Brown 
Rating:
4.0

Would like to see added rental equipment options at my local location. Normally only 1 truck and 1 trailer available.

KALEB RANDOL 
Rating:
5.0

I have seen past reviews of this pick-up location but I had no problems at all. Key pick-up was smooth and only took a few minutes as I had done all the pre-pick-up steps online.

Dawn M Schrock 
Rating:
1.0

Location drop off is a rip off. Took the truck back to Gateway inn, Sullivan illinois the 1st guy came out we did a truck inspection everything ok. The 2nd guy came out went out to the truck literally stood on the ground with a little whisk brush swept literally a handful and I mean a handful of sand out of the truck and charged my credit card $100.00 to clean the truck. I Will Never Use this place again. Will dispute this charge!!!!

SANDRA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

David Shinn 
Rating:
4.0

Customer did not leave a comment.

Tim Gossett 
Rating:
5.0

Nothing...they were very polite and helpful. Helped me to find the right equipment even at the last minute

MEGAN BUNFILL 
Rating:
5.0

Very accommodating staff. We’ll use them again when the need arises.

BARRY BELLAN 
Rating:
1.0

Explained to the gentleman hat we did not get the appliance dolly we were supposed to so we couldn’t return it but he was on his cell phone the entire time and didn’t even put it down. Then we were still charged for “missing equipment “. The return place was not well marked and run down.

Gerald Graham 
Rating:
3.0

No packing blankets. Not much guidance on the process.

Lynn Burdick 
Rating:
5.0

Customer did not leave a comment.

JAN BRADEN 
Rating:
3.0

Customer did not leave a comment.

Gary Haley 
Rating:
5.0

Great service and fast

COLE DENTON 
Rating:
5.0

Very easy to rent here. It’s really easy getting in and out. No issues at all.

Doug Allen 
Rating:
2.0

Please re-train people at this location

TODD SARGENT 
Rating:
1.0

This location is not able to use the mobile pickup with 0 contact. I went through the online process, went to get the key and there was no key there. I had to go inside and do the process all over again. Then the guy at the desk was on his cell phone with someone and then ended up FaceTiming the person on the phone and showed him the computer screen with all the information. They were not speaking English so I felt very uncomfortable and unsafe and worried about my information. This was VERY unprofessional and I don’t know if I’ll use U-Haul again because of this experience

Christine Carpenter 
Rating:
4.0

The truck was clean, but reeked of cigarette smoke

Heather Totten 
No reviews have been submitted for this location.

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