Customer Reviews for Gas and Go
(U-Haul Neighborhood Dealer)

102 reviews

4109 Crain Hwy   Upper Marlboro, MD 20772

(301) 627-0749

Office Hours

  • Mon-Sun: 10 am–9 pm

Services at this Location:

Contact Us

(301) 627-0749

4109 Crain Hwy
Upper Marlboro, MD 20772

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Caryl K. 
Rating:
5.0

The back of the van was full of mud. Also, the inside cabin was full of mud. That made my trip longer than expected, with having to use other items to transport before I can make my trip. I had to spend extra time cleaning and organizing the van before I could even start loading my belongings. It was frustrating to deal with the mess, but I knew I had to get everything sorted out before hitting the road. After a lot of hard work and effort, I finally managed to clear out the mud and get everything in place. With a sigh of relief, I was finally able to start my journey, hoping that the rest of the trip would go smoothly.

Maurice M. 
Rating:
4.0

Customer did not leave a comment.

Shela H. 
Rating:
3.0

This dealer is on a gas station. The place is well illuminated and somewhat decent. But, my complain is that on U-Hauls and Google Maps the schedule said it was open, I arrived 2 hours before the closing and there was absolutely nobody there. On top of that, they check my return time at the time they realized the truck was there causing an extra day charge. U-Haul customer service was kind enough to hear and understand my case issuing me a refund for that extra day. Wouldn't rent again from this place.

Alden L. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
3.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Everything was good and went smoothly - will definitely rent from this location again in the future.

Amanda K. 
Rating:
2.0

That 19.95 around town price is BS!!! Cost me $115.00 for a two hours of usage. And I was doubled charged for the dolly….Paid $7.00 cash and was also charged via credit card.

Timothy R. 
Rating:
5.0

This is my absolute favorite location! I have never encountered such amazing customer service. Thank you guys.

Latonya F. 
Rating:
3.0

I rather have flat rate payment than multiple payments in the end of the transaction, because I end up paying more than I was expecting

nathaly T. 
Rating:
5.0

The gentleman that work at this location is absolutely amazing, very professional and accommodating.

Latonya F. 
Rating:
3.0

Customer did not leave a comment.

Duane B. 
Rating:
5.0

Customer did not leave a comment.

Ellen K. 
Rating:
5.0

The U-Haul was dirty! The 24 pick up didn't work online! Luckily the service station owner was there early. The service was fantastic!

Malissa H. 
Rating:
2.0

Despite the fact that the employee was nice, I found someone who was complaining about what it is not mentioned in the previous demand. Grass inside the van is not ok. Dolly I received was too heavy.

Victorine R. 
Rating:
5.0

The customer service was excellent for my check out and check in. I highly recommend this location for rentals.

Jeffrey C. 
Rating:
5.0

Friendly, professional service.

Kenneth B. 
Rating:
5.0

Great customer service and clean vehicles

shirley P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

carolyn S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

SYLISTINE B. 
Rating:
3.0

Customer did not leave a comment.

Keith J C. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

He was very knowledgeable and courteous.

Mia J. 
Rating:
5.0

Customer did not leave a comment.

La Tonya F. 
Rating:
5.0

Nothing. The location is near mi casa.

PHITHIZELA N. 
Rating:
5.0

Customer did not leave a comment.

ARNAUD M. 
Rating:
5.0

Efrem and his staff were friendly and knowledgeable. The time for pick up and drop off was quick, and the equipment was clean and ready to go. I was able to also park my car and leave it on a secured lot for a few hours.

VERONICA J. 
Rating:
3.0

This is a small gas station for drop off. So no issue with it.

Rajeev B. 
Rating:
3.0

Nothing

Nozibusiso N. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Excellent customer service!!

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Janinne H. 
Rating:
2.0

the trunk was not at the location that I requested.

Blair C. 
Rating:
4.0

Customer did not leave a comment.

tanya B. 
Rating:
5.0

This location was accommodating and the staff very nice!!!!! I will go there from now on!!!!!!

DuShon H. 
Rating:
5.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

NA

JERRY V. 
Rating:
2.0

Customer agent at store charged me for supplies I didn't use. I asked if I could return the vehicle early and he didn't explain the whole process to me. He explained nothing. The charged me over for the gas. Will never use uhaul again. Upper Marlboro is terrible location. I will be to share my experience on social media as well. Customer agents lack good customer service skill.

Michelle L. 
Rating:
3.0

I was over charged because the mileage was recorded incorrectly…the representative stated he did not know how to correct his mistake. I will be disputing this charge with my credit card company.

Jamela P. 
Rating:
2.0

Attention to detail. Representative at the location need to pay attention Elton what she/he is doing.

Josephine O. 
Rating:
5.0

I put on the rental no insurance and was charged for it anyway. I had my own insurance that I put on it when I was online and completed the application

Katie P. 
Rating:
5.0

Customer did not leave a comment.

jerry A. 
Rating:
5.0

Customer did not leave a comment.

LaTonya F. 
Rating:
5.0

Customer did not leave a comment.

Tammi C. 
Rating:
1.0

Customer service was awful. The store was dirty.

Fletcher M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
4.0

Nice smooth pickup and drop off.

Nicholas T. 
Rating:
1.0

I have been calling U hual for days since my move and have been on hold for hours. When I was finally on the phone with a representative they transferred and hung up the phone. I won't be using U hual again after this experience, my truck was ready 4 hours later than I booked and had no working AC and needed an oil change months ago.

Alexander V. 
Rating:
5.0

The truck itself was in pretty bad shape. And the ramp was only about 8 feet long. For a 26 foot truck. It made for a hard move. The angle of the ramp was very steep and could have resulted in injury.

Gregg B. 
Rating:
5.0

Thank You for your professional assistance. Thank You UHaul Team. You guys rock!

nathan S. 
Rating:
3.0

Customer did not leave a comment.

Pierre R. 
Rating:
5.0

Customer did not leave a comment.

KYMIEL S. 
Rating:
5.0

Customer did not leave a comment.

Darlene H. 
Rating:
4.0

Customer did not leave a comment.

Candace M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

Customer did not leave a comment.

JASON A. 
Rating:
3.0

Keep the pickup and drop off system simple

Juan F. 
Rating:
5.0

Keep the great customer service, very efficient process.

LINDA G. 
Rating:
3.0

Over charged. Unacceptable.

JADA M. 
Rating:
5.0

Customer did not leave a comment.

SHERRY B. 
Rating:
5.0

Customer did not leave a comment.

Felicia S. 
Rating:
2.0

Employee kept asking for stuff that they were already provided and could provide no info on ezpass. Alessi, the change is more than was quoted, but does not show why on the receipt

Carson D. 
Rating:
5.0

I had to sweep out the van but the experience was great will go there all the time for my rental.

Avila L. 
Rating:
1.0

Windshield on van was broken, I was charged $20 for after service hours when I dropped the keys off in two hours of taking the van, man tried to sell me insurance and was condescending about me having to cover costs if I damaged the vehicle. Location is just a small gas station that is difficult to get to with a couple trucks on the side not well labeled. Would not go here again.

CRISTINA R. 
Rating:
4.0

Van wasn't in very good shape. Person at the rental desk was helpful and thorough. Convenient location.

Thomas K. 
Rating:
2.0

Customer service lied and stated that were giving me extra mileage due to the distance I had to travel just to get to my pick up location that never happened. Secondly I tried to drop the truck off at one uhaul location they told me that they don't check in one way rentals, which caused me to drive and add more mileage on the truck

KELLY W. 
Rating:
5.0

Awesome experience, the van was new with less than 20k in miles. It ran perfectly and hauled what I need to pick up at the lumber yard. Also made two trips to the dump hauling off old carpet and no longer wanted items from storage. A+ would use them again.

Rodney S. 
Rating:
5.0

The guy that runs the shop is friendly and cool.

Alexis H. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
1.0

Billing issues

RAPHAELGEORGE T. 
Rating:
5.0

Larger selection of vehicles to pick from.

JOHN K. 
Rating:
3.0

I was charged automatically for insurance that I did not request. I requested to have this charge removed. The store clerk told me that the charge was automatic, and I had told call a toll free number to have the charge removed. Other than that everything else went well.

Horace R. 
Rating:
5.0

alazar

EFREM A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

Tye M. 
Rating:
2.0

Filthiest truck I have ever rented, hands down.

Kathlene B. 
Rating:
4.0

The 26 foot U-Haul truck has a very short ramp, making it too steep to get anything into the truck. As a result, one of my mover guys hurt his back because of the ramp too steep to get heavy furniture to load and unload into and out of the truck. The ramp should be longer so the slope is not too steep.

Cesar C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE L. 
Rating:
4.0

I would not ever recommend UHaul to anyone I care for.

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

Julia W. 
Rating:
4.0

Customer did not leave a comment.

NELSON B. 
Rating:
2.0

Customer did not leave a comment.

ELIJAH S. 
Rating:
5.0

Customer did not leave a comment.

Lashawn M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Excellent service. Prompt and speedy service.

RUTA H. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
2.0

I had a flat tire, took me almost 3 hours to get it fixed.. Then Uhaul tried to charge me, for going over my allotted time.

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Better instructions on the drop off situation. Nobody was around to assist, I had to read and read, find the drop box which I wasn't informed and then I got charged an extra 90 dollars that hit my account two weeks later. Someone should have contacted me to explain the extra 90.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

I had incorrect charges on my bill. I addressed the matter at check out as well as when I received the final contract and have not heard back regarding the matter.

Rashika R. 
Rating:
4.0

I was charged for equipment that I never received. I notified the manager. He told me to contact corporate for refund. Other than that, I had a pleasant experience with this location.

Keisha K. 
Rating:
3.0

Customer did not leave a comment.

Edward W. 
Rating:
3.0

Customer did not leave a comment.

Russell L. 
Rating:
3.0

Customer did not leave a comment.

ANDRIA B. 
Rating:
2.0

Did self checkout online. Still had to get the keys from inside and the tenant made me call corporate because I didn't have a reservation in the system before they released the keys. Was In the store 30 mins on the phone with Uhaul. This defeated the purpose of checking out online.

Earl T. 
Rating:
5.0

NOTHING it was good also

Ketrick B. 
Rating:
5.0

The truck's engine made a lot of noise but I was able to take care of what I needed to accomplish.

alma H. 
No reviews have been submitted for this location.

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