Customer service excellent but trucks need a bit of workjason S.
Customer Reviews for Gas Plus Balzac
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Extraordinario servicio al clienteReginald C.
Ensure that the equipment is checked and working properly( 4 marker lights were not working and one of them was falling out of its socket) The chains were actually tied in a knot and not just twisted up. The brake chain was attached to the safety chain( (my wife had to ask the staff connect the trailer up) There were no rubber chain locks on the chains (as I have noticed these on 5 previous rentals) Called Uhaul direct to book and the agent took down the right information and she read it back to me. Went to pick up the trailer and found that the duration time was not added properly. That location could not rent the trailers they had, out for three days, not available. We made them find another trailer and that was at the Balzac location. This latest rental was horrible, very unorganized and to say the least stressful. I am expecting some things to change for sure from this review Thank youShirley S.
requested online for a appliance dolly and it was confirmed. When we got there they did not have one. Had to rent elsewhere. Better tracking for online so this does not occur.Wayne S.
Not friendly did not Even come outside to check mileage upon return had to take Photos and show insideSherry B.
Did not help to hook up the trailer, did not come out of the store at all.Wesley J.
El cliente no dejó un comentario.Harry C.
El cliente no dejó un comentario.Steven A.
The manager of the location was helpful and extremely nice. No issues what so ever.paterson E.
I originally stopped to Fuel my truck to pickup furniture and thought oh a uhaul would be so much easier...first quote was 40 I had the truck for 2 hours he charged me in mileage and it ends up being 170.00 plus 25.00 of Fuel I put in...pretty ridiculouswillis M.
1. Gas station charged me $7 gas for 25km usage, which I think is a lot. 2. My uhaul bill says net paid $40.11, but my credit card was charged $44.46 ? Dont think ill ever rent a uhaul or refer a friendd-souza P.
El cliente no dejó un comentario.Trevor C.
El cliente no dejó un comentario.Jonathan C.
El cliente no dejó un comentario.Nadine S.
El cliente no dejó un comentario.Chris M.
The worker was rude and did not care to help me. the truck was not properly inspected nor was the paperwork properly completed. Nothing matched the paperwork and the worker said he could not change anything. Tried to push me aside to help other customers without resolving. Also, I booked way in advance and was told it would be at my selected location. Then the day before, I was told that i had to pick up my truck at a further, inconvenient location that added fuel costs and mileage on my personal vehicle as well as the trucks. The first customer agent i spoke too was rude and inconsiderate. Based on these experiences, I would rather haul my stuff on my back rather than utilize uhaul services again.GERALD L.
We booked a 26 foot truck. They did not have one for us. This made our move extremely frustrating. We ended up paying way more after wards because we had to pay for a 20 foot truck a trailer separately. Never will I be using uhaul again.Gary J.
El cliente no dejó un comentario.Robert H.
There was one woman serving customers and the U-Haul line was ignored while she served at least 15 other people who arrived after the U-Haul customers. Basically, they needed 2 people people working in the store, one for regular customers and one for U-Haul customers.Norman M.
The unit was a bit dirty on the outside and inside. I found it a bit odd there was only 1/4 fuel in the tank. It makes more sense to me to have a full tank and return it full.Josh H.
El cliente no dejó un comentario.Chantelle F.
Poor customer serviceAbdul Rahman P.
The gas level was incorrect on the contract it showed 1/4 tank but was actually almost empty. I went back in and they adjusted it. The kms shown on the vehicle were also not was stated on the rental contract. The clerk that gave us the vehicle mentioned that there would be a credit on the file from U-haul as the tank was empty, when we returned the vehicle the next agent said he didn't know anything about that and we would have to call u-haul. To top it all off we received 3 printed versions of the contracts and on the back of those papers were 3 other renters private information including address, dl, telephone and email address. This needs to be addressed by head office as it is a major breach of privacy and security.Maico T.
I found my truck this time, to have off steering, and with every bump the mirrors move out of place, causing more blind spots. I also received the truck empty with the fuel warning on.Liam A.
El cliente no dejó un comentario.Robert H.
Very convenient drop off location for an airport bound client. I certainly appreciate the Southern Alberta traffic crew for accommodating the request for a location closer to the airport.Robert T.
Back in the old days the gas tanks were full and we were to return it full. Now we start out with empty tanks. I asked for no insurance, I was billed anyway. Why bother asking !Debbie S.
This is our second rental in the past year from this location. Staff remembered us and helped out too.Vern R.
El cliente no dejó un comentario.Kevin J.
Make sure vehicle cargo bay has been swept outDesmond W.
The service was awesome and I will be using them again this Friday.derek C.
Fast and professional service. Very polite. Will definitely go there again and recommend him.white danny W.
We were overcharged on the mileagelee T.
The Truck wasn't ready, its had no gas and both the cab and cargo area was dirty. During covid-19 I thought that to the very least the cab would have been cleaned. The wipers didn't work passenger side mirror was stuck and wasn't able to adjust. Over all the rep was kind, but he threw me 4 sets of keys and told me to pick a truck. The trucks that had gas in them was parked behind other units and he said he couldn't move them. The truck that was available was filthy and had zero gas. I know I shouldn't expect too much From uhaul as its a cheaper rental, but I feel the basic common needs weren't acceptable. I won't be renting from your company again. I'd be willing to pay more for safety and better customer service.Chris R.
Woman at the counter went out of her way to be rude and dismissive. Dropped off on time and can price it with time I purchased gas at their location to fill it passed what I had when given to me. All around bad service and I feel like I had 40 stolen from my visa for an extra day that I did not deserve. I dropped off on time. Rented and paid for 24 hr usage only but was charged an additional day saying I dropped off passed 7 pm which I untrue. I will dispute the charges. Send the ignorant woman at the register the bill for extra day as she didn't speak English and did her best to make it difficult for me. Should be making this right, not complete untruth in the transactionRyan B.
They took forever to get me going. The employee kept leaving me to process people coming into the gas station. It took over 25 minutes for me to get the keys. The tank was completely empty once I did get get the truck when I was told that there was half a tank.Manuel H.
The truck worked well we just needed to cleaned the windows and mirrors as if was very hard to see through they were so dirty.dale S.
At pick up the Uhaul system could not complete my checkout due to a system bug. It was quickly made my problem by both the store clerk and the Uhaul support person I called to help me. It took me well over an hour to get my rental. The store clerk did what he could though to try to sort it out. Crazy!Andreas G.
Rude customer service. Rented dolly. Not in truck.Guy D.
El cliente no dejó un comentario.Brett P.
El cliente no dejó un comentario.Kerry G.
The truck was extremely dirty and muddy from the outside, where I had to clean up your truck without charging UHAUL for my cleaning service. It was NOT safe to drive this truck due to the muddy mirrors and widows. I would like a reimbursement for my cleaning service I provided. U-Haul has been for years my truck rental choice, now I am very disappointed.Rami S.
The maintenance of this # truckWilliam H.
Very cluttered shop and the representative had not idea how Park the Uhaul. I needed to leave but the I had to go park the vehicle out back because they said they didn't know how to drive it.Sophie T.
El cliente no dejó un comentario.RANJIT S.
The gentleman at th counter was very friendly and helpful.Arash I.
The trailer was parked on the side of a busy road, pointing downhill on ice. The trailer has no jack. The wheels were not blocked and the trailer and chains were frozen to the ground. This was a super dangerous situation.Dustin L.
The representative at the Balzac location was excellent and friendly.kamel-noury A.
El cliente no dejó un comentario.mohammad H.
El cliente no dejó un comentario.Christopher H.
Hello, the van only had 1/8 of gas in it and the paperwork that I signed had a different level of gas on it. The km showed in the paperwork given to me at pickup were wrong! The van vas super dirty from the outside and ok from the inside ( had to broom the dust out from the cargo area! I Had to remove snow from the van ( front windshield, front lights, back of truck to have the tail light to be visible and the licence plate to be visible). When I picked up the uhaul and I was doing a walk around to make sure that the van has any unreported damage I opened the big back door for check the status of the cargo area and a lot of know fall on me because the van was not cleaned for me to be picked up! I used uhaul multiple times for work purposes and this was the worse experience that I ever had! One thing that I forgot to mention it's that the lady that worked at the store ( she was super nice) she sent me out with 3 keys of different uhaul for go and check witch uhaul it's Accessible, so I was walking around their yard and trying the 3 different set of keys in all the trucks. What I'm thinking it's that if someone was not aware of gas level or km count they had to pay 120 extra mile on their bill and probably 30-40 litre of gas that they didn't use. So I don't know how it's responsible for the inconvenience that I had to deal with, but this was not fare to me because I'm a regular customer of you guys.Jagdeep S.
Store wasn't open at the time it said it would be open. Opened an hour later than supposed to. However it was cold out.Vecas G.
Couldn't find me in the system even though I presented a confirmation number. Clerk had to create a new booking and told me he was unable to apply my credit which I used when booking online. Told me I needed to contact uhaul direct. The truck was ok, no windshield washer fluid and windshield was dirty. I contacted uhaul who informed me he can Indeed add the credit and they would contact the area manger to walk him through the process, which I don't understand as a authorized location why they don't have there reps trained? This isn't the first time I've had an issue renting from uhaul. When I returned the truck there was a lady who asked if I filled the tank I replied it was filled to where I got it when I picked up. I had pictures to show before and after. She tried to tell me she applied the credit yet reviewing the receipt it was not credited and she ended up handing me $10.00. I'm extremely frustrated that renting through uhaul is so difficult when-picking up. I wanted an hour of my time between picking up the truck to sitting on hold waiting to talk to someone at uhaul which cut into my schedule. I am seriously questioning using uhaul as I've had two bad experience in a row. My family has used uhaul for many years in Ontario with no issues and I seem to continually have issues here in Alberta and your authorized dealers. Extremely disappointedNicola O.
El cliente no dejó un comentario.Yvonne P.
El cliente no dejó un comentario.Terry C.
Nothing! Everything was good ! Thank youking J.
Overcharged on MileageARGEN D.
The people were very friendly the service was excellenthelpiun B.
El cliente no dejó un comentario.Glenn W.
This place is a joke not only did they charge me 4 times now without authorization but its now cost me over 600 for 80 miles been waiting on refund since Oct u haul is terrible I will never use any u haul again liars cheaters n rude peopleKenneth R.
Extremely long wait and agent seemed unclear on proceduresDale R.
El cliente no dejó un comentario.Jordan P.
El cliente no dejó un comentario.jiang Z.
Everything was goodBarb K.
El cliente no dejó un comentario.charan reddy K.
I book rental truck. But you charge me lots dollars, 130$ . But i check it next time it show near 50$ . Im over charge. Extra money for extra miles. Im feel bad.Gurinderpal T.
the right tire was at 10 psi and had I not checked it i think it may have blown.Donald T.
El cliente no dejó un comentario.Kelly B.
El cliente no dejó un comentario.miller J.
Thanks for the great service!!!Doris D.
El cliente no dejó un comentario.Hamza N.
El cliente no dejó un comentario.DAVE H.
Inform people that when it's a way trip that they may have to drive 1 1/2 hrs away to pick up the damn truck!!!JENNA L.
El cliente no dejó un comentario.WARREN P.
My original booking got moved from 8:30am to 3:30pm without my permission and without telling me and your online customer service is shit :) fix it.Rebecca M.
great location clean truck and eazy to full up the gas on stop shopaaron S.
El cliente no dejó un comentario.bryan M.
El cliente no dejó un comentario.OSCAR U.