Comentarios del cliente para Gas N Go

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Gas N Go

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Ruthann B. en

Grado:

I was happy when the original destination as per our initial contract agreed to let us return the truck there. Thank you. The change mid-stream left us confused. If we had known up front we would not be limited by 30 miles, and if there had been other incentives for us to help U-Haul select our drop destination, we could have made sensible plans around those parameters, and not been so confused by the change in our agreement on delivery day.

Guido D. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

El cliente no dejó un comentario.

Mary J. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

Been using Uhaul for years. Could never go wrong. Plenty of room in the trucks and excellent prices.

Hector M. en

Grado:

You guys took a 115 dollars out my account only refunded me for 100 dollars what happened to the 15 dollars????

Kevin W. en

Grado:

Had to deal with too many people to get one truck

Robert N. en

Grado:

Nothing, loved it, In and Out the way it should be!!!

JENNIFER A. en

Grado:

Easy pick-up and drop-off great rates friendly staff conveniently located at a gas station forfill up at drop off

Joseph P. en

Grado:

Staff was friendly and assisted me with the mobile app. Truck was nice an clean and well maintained.

Michael M. en

Grado:

The truck was clean in the cab but not in the cargo area. The worst part of the experience was that I could not get a printed receipt when I returned the truck because it was explained to me the facility owner did not know how to print one. He said it would be mailed and I objected. I wanted a printed receipt. No one should be allowed to conduct business transactions if they are unknowledgeable of your business procedures.

Wilder C. en

Grado:

Super clean. And very nice

Mark F. en

Grado:

Easy drop off

ERIC L. en

Grado:

Very pleasant, easy drop off

Kenneth H. en

Grado:

El cliente no dejó un comentario.

Christopher P. en

Grado:

El cliente no dejó un comentario.

Sophie K. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

I returned the vehicle at 1pm on August 13, not 9:12 am on August 14th. I believe I have been overcharged.I need to resolve this issue today.

Doreen V. en

Grado:

They owe me money from taking the truck back did not get it back

Shivan I Z. en

Grado:

The 10’ truck I reserved was not available and I was charged extra to use the bigger truck that was available. This is extremely unacceptable as I had it reserved... will be calling U-Haul for a refund!

Charles S. en

Grado:

El cliente no dejó un comentario.

Maritza O. en

Grado:

Although pick up is convenient, the extras (checking the truck for "x" stickers and damages is time-consuming.

paul M. en

Grado:

the drop off was excelant

Ellen B. en

Grado:

The interior cab of the truck was dirty and the truck was parked in such a way that it was impossible to see the interior of the cargo area before signing for the rental. The cargo area was also dirty - 1-2 pieces of trash left behind. The gentleman inside the Gas & Go gas station was courteous and helpful. He had to phone the U-Haul rep. to complete the sale and U-Haul paperwork, but didn't keep me waiting even though he had other customers buying gas. He was efficient and friendly. Also, it would be helpful for customers to know the gas tank capacity of the truck (in gallons), so that when filling up with gas before returning the truck the customer could better estimate how many gallons of gas are needed to return the truck with the right amount of gas. To merely say "refer to the gas gauge at pick-up" doesn't help at all if one doesn't know how many gallons of gas equal a full tank.

sebrina C. en

Grado:

The contract documents are not in any format to be opened. The owner told us we wouldn't have to pay for the first 25 miles and we were charged for 30 miles. They didn't have the smaller size we wanted and charged us the full rates for the larger size. We only had the truck for 3 hours and ended up with a $74 bill for a $20 rental. The employee said the owner is away for a week. We are waiting to hear from him.

WALTER E. en

Grado:

El cliente no dejó un comentario.

Rene M. en

Grado:

El cliente no dejó un comentario.

Luigi U. en

Grado:

Had my reservation immediately after telling them my reservation number. Showed up early and got out of there before my actual reservation time.

Victoria E. en

Grado:

Had no complaints at all

Robert M. en

Grado:

This was arguably the worst driving experience of my life. I showed up to the location, and the lady had no idea what she was doing, and took her 30 minutes to finally give me the keys. Once I was given the keys, the Uhaul ran terribly, as I broke down on the highway twice, and couldn't drive over 40MPH without the transmission overheating and the "System stabilitrak" notification coming on. It was an utter disaster and I will never talk kindly of Uhaul to anyone I meet.

CHRISTOPHER A. en

Grado:

They were unaware I was returning the truck to them. Communication should be clearer between the locations.

Jarolyn F. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

El cliente no dejó un comentario.

Jeremy R. en

Grado:

No issues at all. Smooth sailing from pick-up to drop off.

joan L. en

Grado:

They didn’t explain feees or that it was a dollar a mile and then made isn’t pump the gas back in at their gas station

ANGELA S. en

Grado:

El cliente no dejó un comentario.

Joseph W. en

Grado:

El cliente no dejó un comentario.

Cheryle S. en

Grado:

The location is fine. The manager was excellent. The truck ran fine. My only complaint was that the inner cab was not clean, and we had no washer fluid, had to continuously stop clean windshield.

Jacqueline P. en

Grado:

I filled the truck up back to the line i was suppose to. Come to.find out i still got charged for fuel. Completly dissatisfied. Will never use this location again.

YUNG-Chang W. en

Grado:

helpful location where they tried very hard to accommodate the drop-off because uhaul decided to change the location during the middle of the reservation; VERY UNPROFESSIONAL.

Frances C. en

Grado:

I payed for the hand truck and there wasn’t one in the truck.

Lori C. en

Grado:

Service was very good . Thank you for your help I’m my moving

Kerri H. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

This location did everything that they could to insure that I was well taken care of and satisfied.

Querino M. en

Grado:

El cliente no dejó un comentario.

Annarose B. en

Grado:

Submitted the online form for easy pick up. When I got there it was completely disregarded and they had to take all of my information again which took about 30 minutes and made me late to my movers arriving. I requested for a box dolly and furniture dolly and was given an appliance dolly and told that they didn’t have the others and was still charged.

Joseph W. en

Grado:

The truck was not inspected with me, and it was given to me with an empty gas tank, which I only discovered later. Transmission on the truck was faulty and skipped gears. But it was a short trip, and the person at the rental place offered to make it good for the gas. overall, convenient location, but unsure if I would come back.

LEVI S. en

Grado:

Was also given false information, though this clerk was kinder to me as she lied to my face.

jody G. en

Grado:

El cliente no dejó un comentario.

Jared T. en

Grado:

The cab was smoky I had to clean the windshield, took 20 min of waiting for the vehicle woman on the phone she would take care of me for the trouble. She did nothing

GERARDO V. en

Grado:

Information and charges was not given and told me ahead of time before using the vehicle. I was surprised with the charges.

Jose D. en

Grado:

One thing you could do is to have contracts printed out and ready when the customer arrives. I realize it to store but printers are pretty cheap. The service was great and the gentleman helped by parking my truck thank you so much

Krista B. en

Grado:

I called in the morning to confirm reservation and confirm I would at 10:00am to pick up vehicle. When I arrived we went over paperwork and then I was handed a set of keys. No one pointed out which vehicle it was, nor was anything pulled out and ready. I had Togo back in to ask which vehicle and then the attendant came out and pointed it out and went back inside. I then realized thAt the vehicle windshield was not cleaned off of the snow and ice from the previous days storm. I went back in to notify attendant and the had to wait 30 minutes while he prepared vehicle. Did not leave lot until 10:45, when My reservation was for 10:00. I think it was totally unacceptable for the vehicle not to be pulled out and ready to drive away at guaranteed time. I was timing this rental with movers and I lost that 45 minutes and had to pay extra.

Jessica C. en

Grado:

Dropoff was great. The gas station attendant took care of everything. Piece of cake!

edwin H. en

Grado:

The rental pick up location was great. It was simple to pick up the truck and the staff were very knowledgeable and accommodating. I’d go to this location again and recommend it to others in the future.

Ramon K. en

Grado:

El cliente no dejó un comentario.

edward M. en

Grado:

The young lady that helped me was very professional very kind and my overall experience was five stars.

AMELIA L. en

Grado:

I had a great experience there the young lady was very nice very knowledgeable and very efficient as well it was less than a mile away from my storage unit and everything went perfectly thank you AZ

JOHN P. en

Grado:

The gentlemen was very nice, but he kept saying there wasn't enough gas in it. I drove the truck 106 miles at 15mpg(which I believe is low) that should have been $20.00. I ended up putting in well over $30.00 and returned it with much more gas than it had in it. Small things like this leave a very sour taste. It's not a lot of money, but basically I had the truck for 6 hours, not the whole day and I feel like $180.00 is way too much

Larry M. en

Grado:

El cliente no dejó un comentario.

victor S. en

Grado:

More attention

Leslie A. en

Grado:

El cliente no dejó un comentario.

luis D. en

Grado:

I must say that I was completely satisfied with my rental experience. Originally, I located and went to a rental site that was closest to my home. When I got there I was informed that they had none available. The young lady at the counter offered to find another site almost immediately came up with another location nearby and reserved my truck. THAT'S SERVICE!!

Steven K. en

Grado:

The one person who knows about U-Haul is a very nice, friendly, helpful guy. Unfortunately he seems new to the system and probably made an error with my contract such that the truck was not linked with my name when I turned it in; the result was an ugly verbal dispute when I tried to turn it in at the end of a rough moving day. The other worker at this gas station hung up on me several times when I called to confirm that my U-Haul rental was there; he apparently did not know what I was calling about and was not familiar with this procedure. I had to call four times before someone knew about U-Haul rental.

Lisa B. en

Grado:

Nothing to do with location it was to do with my reservation. Promised a truck in Fall River , Ma for Sunday. I decided to just call and make sure on Saturday and I’m told no truck in Fall River. Now I have to go to RI and back to Ma then back to RI. Oh yeah they gave me 25 more miles but charged me 140 instead of 120 as originally quoted. To top it off no dolly I reserved and no furniture pads which I was charged for anyway?

Anna S. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

Jazzmyn D. en

Grado:

Very unprofessional. This location is a gas station, where the attendant doesn’t seem to have any knowledge about the U-Haul. He dialed a number, handed me a phone and had me talk to who I’m assuming was a remote U-Haul rep? This location could use some better training so that a middle man is not necessary.

Martha B. en

Grado:

This place was atrocious! I have no idea how this location is still allowed to manage a U-Haul business. I originally picked a U-Haul location based on proximity to my home and good reviews. I was contacted that this location was not available instead they booked me with another location that was 20 minutes away. I didn't realize at the time that this location has horrible reviews and there were customers that went through the same experience I did. If I had known that I would have requested another location. When I call this location to confirm that I am still picking up the u-haul I get this very rude man who I understood barely spoke English. And in no way am I complaining about the language barrier. But I am however complaining about how he treats customers. When I first called, I stated who I was and that I was confirming I was picking up my rental. All I get in return is "Yeah, Yeah! Oh call this number!" I asked him to please give me a minute so I may write the number down. Not even a few seconds later He says, "Call Steve" and that's it. I had no idea who I was calling and for what? When I called Steve, he was very helpful.The day of picking up my rental, I was running extremely behind because the train I was taking up to Providence had an emergency stop. I called the rental location and it was the same man who I previously talked to. I told him I was running an hour behind. He said Okay and hung up. When I got there, I had to wait for him to get off of his cell phone conversation and tell him that I was picking up my rental. He barely said anything to me and passed me a phone. There was a very nice woman who checked me in and took down all my information. I didn't get her name, but she was a pleasure. When I got off the phone, the man hands me the key and didn't even tell me or show me what truck I am taking. I had to ask him and he pointed to it. There was absolutely no instruction given or assurance that my equipment was inside. Shame on me for not checking, however, I was already pressed for time since I had movers waiting and based on my phone call, I trusted everything was in order. It was only when I got to my apartment that I realized all of the equipment I paid for was missing. When I called to tell them that my pads were missing, he had the nerve to tell me "Oh yeah, they are here. I have them. Come back and get them!" He is located 20 minutes away from me and I would have to drive the u-haul back to that place to pick up after their mistake! That is the hugest inconvenience! I am already several hours behind and I have a 3 hour drive ahead of me. I instead had to call U-haul and ask them if I can pick up the pads in a location closest to me. Luckily they were able to take care of that. After a full day of loading, driving, unloading, do I realize they also forgot the dolly I paid for. Another mistake on their part. I sincerely think this man handed me the wrong truck. I urge all customers to please stay away from this location.

Kevin M. en

Grado:

El cliente no dejó un comentario.

Jease O. en

Grado:

They charged me extra, they didn’t explain anything to me, they gave me no hard copy recipt. And I had to be on the phone with someone to get the uhaul. Do not rent from here

David S. en

Grado:

The truck I rented was dropped off at 11:30am and was not checked in until almost 4pm. Consequently, Uhaul charged me another days rental and insurance. I don't understand why I am charged because of a drop off locations inability to properly and timely check in a vehicle.

Joel S. en

Grado:

Manager had no idea what he was doing. My original reservation was at another location and they never had the truck. I never received a phone call from anyone . Luckly this location had the truck I needed.. check in was Okay. Had to wait 15 minutes for an associate to do the paperwork since manager wasn't familiar with the process. The Returning process was horrible. No idea what was my ending balance as the manager just told me I would get an email online. Also noticed insurance was added to my order after the fact when I declined originally online. New U haul authorized dealers should be trained better in my opinion.

Jeremy M. en

Grado:

Took over 30 minutes for the gas station employee to prepare the truck contract for me. Did not have the equipment that I requested to accompany the truck, so I had to travel to another U-Haul center to pick up the equipment.

Natalie S. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.