Some trash was left in the cab.
thomas s
Customer Reviews for Gas Cap Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check all lights on the truck. We didn't realize a headlight was out until we drove home at night in a hard rain, and could barely see.
Nancy HThe woman that received us was lovely, attentive and informative. She made sure that we knew we needed to match the gas tank equivalent before packing out because we had forgotten. She said that she will handle having the bad headlight replaced.
Caitlin BExcellent service. Well.maintained equipment. Owner was extremely helpful and very pleasant to deal with
Patrick GExcellent customer service. Ali was extremely accommodating and helpful. The car transport worked flawlessly as well with no issues. I would highly recommend this location and if in need in the future I will call Ali for all of my U-Haul needs. Super nice guy. Thanks !!!! Cheers
Jeffrey SGet a newer vehicle and train staff/gas station clerk to be more polite to customers
Dante SBe more pleasant/friendly with your customer service at this location
CARRIE FThe car was clean. It was enough space to put our stuff in and the person who helped us was very nice and understandable.
Nigel B17 PSI in rear tire when picked up, left rear view mirror almost 100% useless, shorted on blankets, and disgusting smelly cab with dashboard used as ashtray cigarette burns and butts everywhere and rear compartment filthy. Safety issues and filthy. Pitiful excuse for professional service. I’ll tell anyone who asks how bad this was.
Mark SNo parking and self service app was not user friendly very frustrating
Megan SWe have rented 2 different vehicles over the past week. Each time the process was efficient and the vehicles were just what we needed. Gas Cap Fuels has been a pleasure to work with!
Kristi GI would not change a thing- hope to get the same experience next time!
Steven GThere was an empty bottle in the cab, some debris in the cargo area. The green tag indicating that the dolly had been used was broken off and still in the cargo area.
Jeffrey WGreat customer service. Thank you!
Carole JThe owner was had very bad customer service
Jonathan RThe middle seat the seat belt don't work
jeannea mNothing I can see from a customer point of view.
Steve RExperience was fine and staff were great.
Bob SUse them often. Never a problem!
JOHN BSpent 25 minutes shoveling 8-inches of snow and ice off the windshield
Robert SQuick and easy and explains things in detail
GENE HHave someone answer the phone more
Amanda GThe guy kept insisting I fill the tank up to a quarter tank of fuel. When I received the vehicle it was on empty and I had 6 miles until it was all the way empty. He said if I filled it up to a quarter tank I would get a $26 rebate on my rental. Why should I put more fuel in the vehicle when I received it on empty and the cabin smelled like marijuana and cigarettes and had weed crumbs and cigarette butts in it? If I filled the vehicle up to a quarter tank I would end up paying more money than the $26 rebate/credit would add up to. Please contact me in regards of making this right and at least mending customer relations.
Humberto EEverything was perfect
Aleksandr IThere were no remaining marked parking spots when I dropped off the truck
John GManager ripped me off on fuel. It was not a full tank when I left with it. I only used it for 5 miles and he charged me almost $12 in fuel, telling me the cargo van only gets 7 miles to the gallon and I told him it should not even take a gallon for 5 miles I used it. Very poor service. I’m on social security and can’t afford to be ripped off. Never again. Will dispute this charge. He could have cared less.
Nancy BGood services
Carlos LJust a bit too expensive, especially if you have to extend the rental time.
Eulalio GGreat experience. Friendly staff. Overall it was fantastic!
lisa sContract # 25692387 UHaul misrepresented the fuel amount in the gas tank. I drove 22.00 ( twenty two ) miles and it took 10.17 gallons to fill the tank. I did not use 10.17 gallons of fuel to drive the truck for only 22.0 miles. I reset the odometer before leaving the parking lot. On return the trip odometer indicated 22.0 miles. UHaul charged my card for 30 miles of use. The agent padded the final trip by 8 miles. UHaul at this location is perpetrating blatant consumer fraud. How do you propose to resolve this ?
Daniel SWas very convenient and a in and out process
MIKE SThis location was not easy to find. There is a much larger U-Haul location about a mile away that I've had better service.
Tom RGentleman didn't seem to know what he was doing (or where he was located when I called for directions). He also said a receipt would be sent by text or e-mail. Still waiting for that receipt.
Karen DWhen I got to the place to pickup the trailer, they didn't help me hook it up and to disconnect the trailer when i got back. After hooking it up, down the road about 4 miles I realized that the ramp was not pined to the trailer, I pulled over to put the pin in and there were no pins connected to the trailer.
Bruce DJust keep doing what you are doing. The experience was perfect.
Robert HAli the owner is outstanding man, very helpful and willing to work with you. I like him so much he's got my gas business.
Walter DAli really came through for me. Plus the process was quick and I was on my way!
JOHN BGood and friendly service
Alexandro MHad to go out of my way to this location because could not unlock truck at first location very upset that I couldn't get a truck in the town I was moving from also movers I hired called 3 hours late by then I had loaded myself want refund
Debra PBetter training
Kevin SSaid I'm being charged for gas even though I put it back higher then when I got it. I was very tired and not willing to argue but very unfair since I did what I was supposed to.
Angela TGreat location
Anthony JSeemed like this person was having a bad day. Not particularly friendly.
CONNIE Cgreat service highly recomended for this location
DEAN NThe guy was super helpful , the process was quick and easy . If you do decide to rent from uhaul this location was a fantastic drop off experience .
Megan KNo comments as of now
JOSEPH DThe advertising on the truck said $19.95. I happened to know that this was not what the van would cost so I wasn't surprised to learn the fee was 79.oo. Your company should consider truth in advertising.
Dale RThe gentleman who checked in the vehicle needs work on his customer service skills.
MICHAEL HVery pleasant with the uhaul rep.
DAVID AFrom start to finish, my experience with this company was wonderful!
PATRICIA APersonnel was helpful, seemed over stressed though. Hire more people!
Tristan WThe van they give me was very stinky , the urin smell was so strong, I drove the vehicle with open windows.
ELEUTERIO MThis location was at a gas station and the station only had one person working. While, he did a great job given the situation, it less than ideal for all involved (the worker, the gas customers and me). It took longer than needed due to him not being able to give 100% to the UHaul customer.
MICHELLE MI love Gas Cap. All of their services are excellent it's always a pleasant friendly experience to do business with them.
Jenelda PVery congested area. The person working was VERY helpful. The location doesn't look easy to get a truck to..... just drive up to the gas pumps and you're set.
Stacy COlder truck . Took longer at this Facility!
JESSE GHappy with everything.
KEVIN DEveryone was nice. The guy taking care of us suggested a different drop off location than what we first requested saying it was closer but it was not when we arrived. Tried to take it to the original place we picked but was told it would cost us double, when we reserved the trailer we picked a location with a guarantee they would have one there. The day before pick up we received an email stating we had to pick up at different location which was a little farther for us to go but did it. If you are going to charge double to drop off at a different location maybe you should give a discount when you change pick up location
Stephanie SMy original pickup location as in Island Lake, IL. 2 miles from my house. I go there to pick it up, and NO VEHICLE. They sent me to Woodstock, IL 25 miles from my house. Not sure hy I'm promised a vehicle at a location that doesn't have the vehicle. I originally booked the vehicle on your location on Richmond Road, in McHenry, IL, which always has a huge quantity in hand. I originally tried to book the vehicle on your website, but the website didn't work. Very frustrating. Do you do this to all of your customers?
John HThe gentleman assisting me couldn't have been more courteous. I will definitely use this location again when needing a truck. Thank you!
Katherine AThe gentleman that running me the trailer was very helpful came out connected it up for me make sure it was safe connected all the lights everything worked fine I would highly recommend running from them again they didn't have a big Choice due to the fact it's a service station that also rent U-Haul but very nice very mellow mannered very helpful highly recommend renting from them again
mike gThe staff and facility was great - I was forced to come pick my truck up here last minute and it was an hour drive.
Michael H