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Thomas B
Customer Reviews for Garner Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was terrific, great location and a brand new van!
Wendy JAgent was 1 hour late from posted time and all phones went directly to voice mail once he arrived he was a very nice person to deal with
IRVIN SNothing. Very good experience.
Kathie JThe trailer leaked water overnight. ALL of my things were wet! I am VERY displeased with this rental and would be grateful for a refund.
David CVery easy to rent and very helpful
Joseph WCharged for equipment not given or used.
Tammy HI picked up after hours and truck was left right up front. I also dropped off after hours and the process was easy.
brian SHad some confusion with the self-service pick-up, but was able to resolve it after 15 minutes. Definitely will recommend the Garner Self Storage location and will be using them in the future. Overall it was a great experience.
Christopher BThe gentlemen that runs the Garner location is outstanding. Great person to chat with, knows his business very well and is a great asset to the community. I will definitely use this location again!
Michael TAwesome customer service!!
Edward SEverything was good, no problems.
Michael Fi did not drop off at this location but the location i. did drop off in Manassas VA was great, it was so fast and easy i was suer impressed , the only this I wish was the drop-off confirmation would have come a little quick
Robert BEverything was good I feel like they added more miles then I actually went but overall it was nice but to far away from the location I was at.
ANTONIO YI rented the van for 2 and half hours and the agent charged me for 2 days.
samuel lGreat owner!
Joel HGet pickup location closer to residence. Pickup was 50 miles away for me and there are 7 uhaul dealers closer.
Greg GGood customer service led to a friendly and easy transaction.
Joe KThe guy was outstanding, however, I was under the assumption that I could drop off in final destination. It was a little disappointing but overall I was able to complete my mission. Also Uhaul reversed charges to make me whole. All is well!
MAXWELL GVery easy, friendly system to get through. Service was awesome at local office. Personal were frueiand knowledgeable. Highly recommend this location.
Jeff M1, The front and shook like crazy and the shocks need changed out 2, The dashboard was very loose and unstable 3, The truck needed an alignment was very difficult to drive 4, The truck leaked water and ruined about 10 boxes 5, overall a horrible experience with U-Haul
TODD CSuggest that the online app be improved to allow completion of the after-hours dropoff process in case location services doesn’t work at the dropoff location. Fortunately, the folks at Garner Self Storage were able to pick up our key and close out the rental without any problems the next morning. Greatly appreciated!
Jeff ZEasy checkout. Equipment in great condition.
Allen BNot at this time!
BRENDA EThe pick-up was fine and the gentleman who helped me was polite and professional. My issues occurred prior to pick-up and when it was time to return the trailer. I selected an item and location well in advance. Then, within a week of my pick-up, my location was changed twice to increasingly farther locations. This one was about a 25 min drive. When I tried to return the trailer, there was no one there and the doors were locked. It was 3:30 pm and the posted hours stated they were open until 6 pm. I had to unhook and stabilize the trailer myself. It was very heavy (6 x 12). Thank goodness it wasn't my wife trying to drop off. She could not have done it.
James TThe women that I talked to was very helpful and kind. She told us exactly what to do with the truck and said that everything was taken care of .
daniel wHave all the equipment available and ready for pickup.
Norman EOk so so my daughter in law had made reservations for me to pick up a 26 ft trailer of line a month a head of time I was to pick it up at the Bryans Road Sunoco we checked back a week before picking it up and they told us that they never get that size trailer at that location we called uhaul and they told us we would have go to hyattsville which is an hour away. Long storyl at this point we were very concerned because I was moving to luray va with family coming to help with the move and not knowing if we were even going to get a truck we were than told that we would possibly have to pick up in waldorf or maybe in accokeek but they would let us know on the 24 or 25 for a pick up on the 26 I just don't think this is a good way to run a business to not know if you are even going to get a moving truck on moving day we all moving is stressful enough it should also be convenient for your customers
Debra FThe mobile app pick up was not optimal and has no reflection on the person running the shop. Thankfully the employee was there to help.
Matthew Ronline it said i got 299 miles however when i purchased it i was told less and ended up paying for 15 miles extra.... bait and switch...
william eVery friendly with good customer service
Michael ANothing
Garry JVery friendly
Kayode PDolly had broken tail light. Wiper blades were bad and couldn't see. Also there is no cruise control. Do u know what it is like to drive 800 miles with no cruise control?
Ibrahim AThe gentleman that helped me was very nice and helpful . He did a great Job.
Eric PTruck was ready. Service person very nice. Truck rode smoothly with easy handling. We had to purchase windshield cleaner because mechanism did not work.
Linda SThe location pick up was the best part of the moving experience. The rental process was aggravating. After ordering on line I stopped by the White Plains location to confirm truck size. They did not have the 20' truck I was suppose to get the next morning. Came home and called U Haul again. I was told I would have been notified that evening that the pick up location was different than what I had ordered. Eventually, the morning of the move when we arrived at Bel Alton, we learned that the 20' truck had JUST been dropped off and we lucky to get it. The lady was very nice and accommodating. IF I RETURN TO UHAUL, I will return to this location only. Also, where is it printed that a one-way rental is cheaper than returning truck to pick up location? Should the person with whom I made the reservation mentioned this MINOR DETAIL? It seems only appropriate, to me, your customer. I welcome your response. lcsega1@verizon.net Linda Sega
Linda SNot where I wanted to pick up.
NEIL kGreat Service very friendly
WANDA K