Customer Reviews for Gardiner Rental Center LLC
(U-Haul Neighborhood Dealer)

388 reviews

743 Brunswick Ave   Gardiner, ME 04345
(New address 743 Brunswick Ave)

(207) 582-0060

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 582-0060

743 Brunswick Ave
Gardiner, ME 04345
(New address 743 Brunswick Ave)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Stephen and his wife did a wonderful job putting together the truck and trailer rental. I was was Done at short notice. It was my best UHaul experience ever. Great people to deal tith. I highly recommend them in every way. Thanks Ken

ken asprey 
Rating:
5.0

The Gardiner Equipment Rental and U-Haul Rental Center in Gardiner, ME is run by a husband and wife who are professional, friendly and super nice!

Emily Estes 
Rating:
5.0

Customer did not leave a comment.

Rachel Picard 
Rating:
5.0

I couldn’t think of anything that this location could do better. They’re always Nice, easy to work with, and the trucks are always clean.

troy donahue 
Rating:
5.0

Customer did not leave a comment.

Jeff Hughes 
Rating:
5.0

Everything was great with this rental. No complaints!

Ronald Zachau 
Rating:
1.0

Very impersonanable would not recommend them

Sally Rines 
Rating:
5.0

Customer did not leave a comment.

David Melancon 
Rating:
5.0

Customer did not leave a comment.

trot donahue 
Rating:
5.0

A great video on how to back in your trailer in a driveway. The trailer is very responsive is very hard to learn to drive backwards. Youtube has videos..but after 1:30 hours of watching OK videos..piecing together the best parts of each video...I still did not learn how to back my trailer correctly. UHAUL please make the best trailer training videos on the internet PLEASE, spend the money..it is necessary!

Alan Claude 
Rating:
5.0

Customer did not leave a comment.

Valerie Hudspath 
Rating:
5.0

Customer did not leave a comment.

Dawson Wells 
Rating:
5.0

If this is based on 5 stars with 5 being the best, you get a 6. The entire process from start to finesh and by everyone involved was exceptional!!! Everyone exceptional! Some times you get good service from one department but not another… not this transaction… Everyone exceptional, pleasant and what u call model customer service. Have been telling all my friends and will share anywhere and everywhere I can. THANK YOU!!!!!!

Beverly Desjardins 
Rating:
5.0

Maybe allow for approximate location when checking in so that others don't have the same issues I had. Thank you for allowing an extension to compensate, much appreciated.

Cherie Nixon 
Rating:
5.0

Customer did not leave a comment.

Patricia Fradette 
Rating:
5.0

Customer did not leave a comment.

Erik Hart 
Rating:
5.0

Customer did not leave a comment.

laura kelly 
Rating:
3.0

Don’t overcharge you customers

Olga pieretti 
Rating:
5.0

Customer did not leave a comment.

Christie Letendre 
Rating:
5.0

Very wonderful and comprehensive service overall. I highly reccomend. Thank you kindly.

Luis Cachimuel 
Rating:
5.0

Customer did not leave a comment.

Juliow Barreto 
Rating:
5.0

Excellent costumer service. Very professional

Todd Vincent 
Rating:
5.0

Customer did not leave a comment.

Sharon Arneson 
Rating:
4.0

Maybe a little bit of organization within the office/packing materials area would be an improvement. But seeing how busy they are I overlooked the disarray.

Debra Carey 
Rating:
5.0

Perfect rental, they hooked it up to my truck for me and made sure everything was working properly. At return they took care of everything again and asked if I had any issues, which there were non.

matthew barron 
Rating:
4.0

Our destination is less than 3 miles mile from the Louis Doe Center on Mills Road in Newcastle. This location was not listed as a drop off choice however. I called UHaul customer service and they gave me a regional number to call to see if we could return the truck to the much closer drop off location. The agent there said only that "it won't let me change to the Mills Road destination." We were forced to drive 45 minutes to Gardiner with no explanation or option to use the far more convenient drop off location. After a long trip this was extremely inconvenient

Steve Williams 
Rating:
5.0

Nothing everything was great!

edward campbell 
Rating:
5.0

Wonderful people who went out of their way to help me. Highly recommended.

gary gabree 
Rating:
4.0

Customer did not leave a comment.

lamarr clannon 
Rating:
3.0

The woman that rented the vehicle to me was difficult to deal with and not pleasant at all.

Rozalynn Parkhurst 
Rating:
5.0

Customer did not leave a comment.

angela hinkley 
Rating:
4.0

Customer did not leave a comment.

MATTHEW SHEA 
Rating:
5.0

Customer did not leave a comment.

Chelsea Simmons 
Rating:
5.0

Friendly owners. Very helpful and knowledgeable.

dana blondin 
Rating:
5.0

I have used uhaul many times. This location has the absolute friendliest and kind staff of any of them. I won't ever go anywhere else!

Brian Beach 
Rating:
5.0

Customer did not leave a comment.

Tammy Coan 
Rating:
5.0

The Gardiner store was the best, so helpful and knowledgeable. Best Uhaul store I have been to! Thank you!

Laurel Chisholm 
Rating:
5.0

Customer did not leave a comment.

Max Lindley 
Rating:
5.0

Customer did not leave a comment.

Max Lindley 
Rating:
5.0

Customer did not leave a comment.

Max Lindley 
Rating:
5.0

Awesome!

Steven Bolduc 
Rating:
4.0

Customer did not leave a comment.

Shawn Johansen 
Rating:
5.0

The owner / operator couple that run this location went way ABOVE AND BEYOND EXCELLENT in customer service.

Dan Burns 
Rating:
5.0

Best customer service I would use again,

Steven Bolduc 
Rating:
3.0

Customer did not leave a comment.

Tammy Whittemore 
Rating:
5.0

The process for going thru U-Haul at the Gardiner Maine location was great. The folks there were very helpful, the vehicle was in great condition, maintained well, and ran like a champ. However, U-Haul Corp's. process for online application, verification, and all the requirements done by I-phone are cumbersome and frankly, a pain in the rear. Why don't you simply do it at the rental location in person? What if folks don't have an I-phone or are not familiar with taking photos, logging onto U-Haul, or are not conversant with the use of on-line Apps? As I said, no reflection on the Gardiner Rental location and staff, but U-Haul, as a corporation, ought to re-look its procedures. And, oh, BTW, your rates, fees and charges are ridiculously excessive.

KENT BOLSTER 
Rating:
3.0

I had 2 diffrent trucks the first lost its engine . The second had breaks had serious ishues they pulled to the left and would lock up almost causing an accident. I will not recomend Uhaul to anyone $ 4000.00 dollers and the worst move in my life. I should get a refund including the extra night in a Hotel $ 200.00 plus food! Archie Dearborn

Archie Dearborn 
Rating:
5.0

Customer did not leave a comment.

Tom White 
Rating:
5.0

Ignition was punched out from previous theft attempt and VERY hard to start

Richard Morand 
Rating:
5.0

These people went above and beyond to get us a vehicle and we had it back before we were supposed to and we were I would recommend them

catherine acord 
Rating:
2.0

The online return was a pain in thd ass. I overpaid in gas refueling and no one was there to help me

William Cunningham 
Rating:
5.0

Very friendly and helpful. Have used them before and will again.

carol chamberlin 
Rating:
3.0

Customer did not leave a comment.

peter griffin 
Rating:
5.0

Customer did not leave a comment.

Jason Dirnbauer 
Rating:
5.0

Customer did not leave a comment.

roland Demers 
Rating:
5.0

Customer did not leave a comment.

Camille Carter 
Rating:
5.0

Very friendly and helpful. Will come back again.

mark manowski 
Rating:
5.0

Customer did not leave a comment.

Paula Reichwald 
Rating:
5.0

They were very nice and it was quick and easy!

VICTORIA LAROCHELLE 
Rating:
5.0

I made a one-way reservation to pick up in New Castle, but New Castle does not do one-way rentals, so I had to travel to Gardiner to pick up the equipment. This was NOT convenient and frankly disingenuous at the least, or blatantly fraudulent on your part since a one-way from New Castle was never going to happen.

Robert ZirkleJr 
Rating:
5.0

Service was great at gardiner tool rentals. I'm not satisfied with the roof leaking during a rain storm and damaging my mattress and memory foam mattress pad.

troy willaims 
Rating:
5.0

Super helpful and willing to go the extra mile if needed.

NICHOLAS DYER 
Rating:
5.0

Customer did not leave a comment.

Anne buckley 
Rating:
5.0

This is a U-Haul company comment. (The Gardiner location people and whole experience were both AMAZING! They were so accommodating and nice people.) U-Haul Company: The whole "fill the gas to the 1/4 mark" or "to the 7/8 mark" is ridiculous. It should be 100% full every time and then it would be so much easier on the renter to return it as expected. Why make it so difficult? The motto should be "bring it back full, just like it was given to you". That would be so much easier!

Keith QUIRION 
Rating:
5.0

The folks at this location were extremely friendly and helpful! Wonderful representatives of uHaul!

Doug Herling 
Rating:
3.0

Online after-hours pick up was frustrating and took longer than it should have (by no fault of this location in particular). Please make this more user friendly.

Sinead Blanchette 
Rating:
5.0

Customer did not leave a comment.

LINDA DICKSON 
Rating:
3.0

Well the cab of the U-Haul wasn't clean. The heater / AC barely worked! And the alignment was off as well as a lot of play Within the steering wheel while driving.

Byron Safford 
Rating:
3.0

Customer did not leave a comment.

Kaylee Trefethen 
Rating:
4.0

Drop off was rather uncomfortable. I was told to back the trailer into a space barely large enough. I refused and was treated badly for refusal. A customer should not be expected to do this. We should just drop off the trailer and get the receipt. No complaints from renters. I will drive 1/2 hour to rent from a different uHaul store.

Robert Cox 
Rating:
5.0

Customer did not leave a comment.

Andrew Love 
Rating:
4.0

Customer did not leave a comment.

Paul Leonardo 
Rating:
5.0

Customer did not leave a comment.

Gregory Simoneau 
Rating:
5.0

The gardener location was absolutely amazing with the difficult situation they went above and beyond to make sure we had what we needed. Definitely will be back for more as we have friends moving to the area and have a lot to move. Very friendly staff where we dropped off the truck as well in Springfield.

AMANDA HENRY 
Rating:
5.0

Would use them again.

DANA BLONDIN 
Rating:
5.0

Customer did not leave a comment.

Connor VERRINGTON 
Rating:
5.0

They were awwwwesome to work with because they were very welcoming

brian colson 
Rating:
5.0

Very satisfied with how clean the cargo van was

Tyler Goodwin 
Rating:
4.0

Customer did not leave a comment.

ZENO CORBIN 
Rating:
5.0

Customer did not leave a comment.

Mark Felder 
Rating:
5.0

Customer did not leave a comment.

John Stalnik 
Rating:
5.0

Steve and Insuk were extremely polite and helpful. Wonderful people and service!

PERCY S NICKLES 
Rating:
5.0

Customer did not leave a comment.

RUSSELL BROWN 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NOYES 
Rating:
2.0

Would I recommend U-haul to a friend maybe. I called to rent a vehicle carrier and was told to my nearest location would be Brunswick Maine as I live in Lewiston the Auburn facility was not available. I was never told a specific time to pick it up. I called Brunswick the day before to verify my item would be ready because I had a long-distance to get my vehicle. Around 9 am a Gardner Facility called and told me I was late to pick up the item this is about 20 miles in the opposite direction from where I was going. I don't know why or how my item got switched to another facility after I already called to verify my Brunswick location. This became very stressful and I needed to rush even more to get to my location whereas I had less time. If I had to rate my experience with u-haul that day from a 1 to 10 as 10 being the best I'd give it a 3.

DENIS BELANGER 
Rating:
5.0

Customer did not leave a comment.

JAMES ROSSIDES 
Rating:
5.0

The team at West Gardiner were excellent—very pleasant and thorough. They also helped me adjust my on line reservation to my benefit!

Chris Ireland 
Rating:
5.0

Customer did not leave a comment.

Andrew Bryant 
Rating:
4.0

Was charged another day for 3 extra hours , equipment in top shape .

Craig Fisher 
Rating:
5.0

The couple gave us excellent service. Also Zach at the Augusta rental place helped us out tremendously.

ERIC MEAN 
Rating:
5.0

No improvements to recommend! Friendly, efficient and knowledgeable management. Keep up the great work!

Richard Milius 
Rating:
4.0

Customer did not leave a comment.

Kevin Mcgloin 
Rating:
4.0

Owners were very nice

Beth Turcotte 
Rating:
3.0

2 tires on the trailer were worn down to the wear bars and had some cracking, the other 2 were new.. Location was closed for drop off Sunday so I did the online check in but that apparently doesn't work very well because I was charged 20.00 late drop off even though I dropped it off early and they have cameras to check. I would rate this as my worst experience with U-haul so far and I've used them about 5 times so far . I did get the owners to reverse the 20.00 fee though after calling. The people who own the business are nice people the experience was mostly on U-Haul.

joshua toole 
Rating:
5.0

Nothing more is needed. Customer service was quick, accurate, thorough, and helpful. The rental price was very affordable.

Jeannine Emery 
Rating:
5.0

Customer did not leave a comment.

ARTHUR QUINN 
Rating:
5.0

Customer did not leave a comment.

shane patrick 
Rating:
5.0

Awesome people to do business with.

Richard Perreault 
Rating:
1.0

The odometer does not work in this unit, drove from Gardiner to Waterville and back and it said we drove 200 miles. Do not use this service.

Ian Wilson 
Rating:
5.0

Customer did not leave a comment.

Stephen Cunningham 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top