Comentarios de los clientes para Gardiner Rental

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Gardiner Rental

Clasificación general:

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Marianne H.
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The owners were awesome, patient, and kind to such novices, especially as the world tries to adapt to new methods of doing business at a distance and the use of computers is more prevalent then ever. We had a hard time after hours trying to get the van checked back in and close out our account, unfortunately, we were not successful. I called them to ask a question and the wife explained she had to finish the process, and did so w/o charging us the additional days, as the van was showing still in use and unable to be rented. It's rare to find such kindness today as everyone is so stressed so I give this establishment 5 Stars overall. 😀

Carman D.
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So very helpful and knowledgeable

Brian C.
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Very easy process. Friendly owners. Great experience!

James E.
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El cliente no dejó un comentario.

Ed B.
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El cliente no dejó un comentario.

STEVEN B.
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El cliente no dejó un comentario.

Donald B.
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El cliente no dejó un comentario.

Thomas H.
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They were great. Local. Close to my home. Efficient. Friendly.

ZACKAREY B.
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El cliente no dejó un comentario.

Norman N.
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El cliente no dejó un comentario.

Mendall T.
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None

Amanda D.
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They were great and helpful

Megan B.
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El cliente no dejó un comentario.

Craig L.
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El cliente no dejó un comentario.

BRADLEY K.
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Excellent service at pickup and drop off. Would highly recommend location and personnel..

Robin S.
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No improvement needed.

JAMES R.
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Very nice owners and I've done business with them many times!

ADAM C.
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El cliente no dejó un comentario.

Christopher P.
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El cliente no dejó un comentario.

Judith S.
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Very nice people! The 10 foot truck was just right for our needs and easy to drive.

Amy T.
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First we drove to the rental building and we're supposed to be able to pick up the truck with our smartphone. The phone told us our rental had expired so we were sitting in the parking lot trying to troubleshoot why we couldn't get the truck. Out came one of the workers who was immediately rude and treated us as if we were infectious. We maintained over 6 ft of separation and quickly put a mask on. we were not expecting to see anybody as we thought this would be done online but once we realize we needed help we stuck a mask on. The worker continued to be rude, telling me repetitively to just keep clicking refresh which is what I was doing. He then grabbed my smartphone out of my hand and said I don't understand I don't see where it says that it was expired. I pointed out to him where the reservation said that and he then made a sarcastic comment back. He made us feel like we were wasting his time and that we were stupid. This whole process then made us late which affected multiple people that were supposed to be helping us. When my husband went back to return the truck later that day he continued to be rude. My husband's phone was dead when he brought it back but the shop was still open so my husband asked for help returning the truck since he didn't have access to his phone. The man told us he wasn't sure if he would be able to help. I truly think that this was because he was scared of contracting the Coronavirus and actually did know how to operate the computer system. We are very disappointed with the service that we received. I am not the type of person to write a review and I get along with just about every person I meet I usually give people the benefit of the doubt but this was one of the worst customer service experiences I have ever had. I unfortunately will not be returning to this U-Haul location or any U-Haul location.

Steve D.
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My truck was not available and I was told that I needed to cancel my reservation and do a new reservation. I think this was so they could get out of the $50 reservation guarantee. I had to wait for a truck to be available.

Justin D.
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El cliente no dejó un comentario.

Andrea L.
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El cliente no dejó un comentario.

Mary D.
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The only thing that needs to be improved is the way credit cards are processed it took my money then now it's putting my money back and now I owe on this truck and I tried to call the one 800 number to use my checking account info just to get this resolved and they won't take it if anyone can help me feel free to call 207-406-0398

stephen C.
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Uhaul customer service informed me that I had notes in the system when I tried to return the truck but my phone service would not allow service. When I tried to check the truck in from home the system would not let me and I was charged for 3-15-20 when I returned the truck on 3-14-20 at 6:30pm. I will dispute the charge

Joseph P.
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El cliente no dejó un comentario.

Jarad H.
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El cliente no dejó un comentario.

Robert F.
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Insuk w Helped me very much. I give high marks to this location.

Christopher W.
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When I arrived at my scheduled pick-up time, the first thing I noticed in the yard was the size truck was 5 feet smaller than I had scheduled (not this location's fault - I understand - but I still have a bone to pick about that). After entering, I stood at the counter several minutes before anyone tended to me. It was as if they were not expecting me. When I questioned why the truck size I had requested wasn't there - even after a text & email confirmation from a U-Haul Rep that it would be there - I was told that I do not "understand how U-haul works." They made me feel like I was in the wrong when I was not. I have the text/emails from the Rep and none of them say they changed my truck size to a 15-footer. I also had to request, while filling out paperwork, that they get the U-Haul started up for me, as it was completely frozen and knew it would need to defrost before driving off. Ended up leaving with my U-haul about 20 minutes past my pick-up time. I've had U-haul pick-up locations prepared and waiting for me when I arrived, with the snow even brushed off and the truck defrosting. I recommend the Gardiner location have the U-Haul trucks ready for pick-up and at least keep an eye out for the customer during their scheduled time. Time is precious, especially on moving days when - most likely - you have moving help hired to start at a specific time.

James H.
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El cliente no dejó un comentario.

Kaitlyn I.
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El cliente no dejó un comentario.

Ariel K.
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Lovely woman helped me drop uhaul off and made things easy for me. Credited me for the dolly Brunswick forgot. She is great.

Anthony C.
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Reserved tow dolly to pick up at another location closer to my home was called day before scheduled pickup informed they didn't have one available I would have to go to this location twenty miles farther away

TIM W.
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Rude & not helpful like the larger neighborhood locations. So tired of these places that lack the ability to understand customer focus - run into this type issue every time I use a Mom & Pop location.

Daniel C.
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El cliente no dejó un comentario.

Kenneth M.
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No complaints. Very friendly and efficient.

teresa D.
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El cliente no dejó un comentario.

Jeremy C.
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The folks at Gardiner Rental were very friendly, despite it being early morning when others might be a little cranky. They were thorough and efficient in their dealings with me and pickup and drop-off was very simple! It's unfortunate that I didn't make the reservation directly through them as they only get a percentage of the credit for the rental and reservation.

Leslie W.
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Awesome experience!

david G.
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El cliente no dejó un comentario.

Waleed O.
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The address Should be true because I got hard time to found the car they give me wrong address I gust that's the only thing we got Trouble with it .

Nancy D.
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El cliente no dejó un comentario.

Keith S.
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Made the appointment to pick up in Augusta Augusta called me and told me I had to pick it up and Gardiner it was an inconvenience and it was out of my way but Gardiner service was fantastic and friendly I would recommend Gardiner again. There should be more communication in between stores and a better transfer unit policy to prevent this from happening again it was eight miles from the Augusta store so it was 16 miles out of my way I put my order in online and the order was not transferred to the computer of Gardiner had to redo all the paperwork

Jarad H.
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seamless dropoff, very quick and convenient

Leonard R.
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El cliente no dejó un comentario.

suzanne B.
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NOTHING- GARDINER, MAINE LOCATION WAS QUICK AND EASY OFF THE HGWY. AT 743 BRUNSWICK AVE. PEOPLE WERE FRIENDLY AND COURTEOUS.

robert R.
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Dont PUSH the insurance

Shari H.
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El cliente no dejó un comentario.

Niki D.
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Your website provides false information and your customer service is terrible

Helen R.
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El cliente no dejó un comentario.

Janet B.
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The sales lady was super helpful and personable.

Leonard R.
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El cliente no dejó un comentario.

Richare C.
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If you have a choice rent here!!

Nathan C.
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El cliente no dejó un comentario.

Christopher D.
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El cliente no dejó un comentario.

Bradford R.
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I am extremely happy with the service from Gardiner Rental. They were very helpful with my move and very quick with the paperwork saving me time.The rental trailer was clean and well maintained. I will definitely do business there again.

Paul S.
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The owners consistently go out of there way to make sure I have a great experience renting equipment from their store. I've rented from them many times and will continue to do so whenever I need a trailer.

tammi H.
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El cliente no dejó un comentario.

kimberly R.
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The self check in is a joke. I went through hell to get the keys to pick up my truck. Do not believe it when they tell you that you only need a smart phone! The whole experience was a nightmare!

karleen O.
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El cliente no dejó un comentario.

LISA A.
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Very friendly people and very friendly dog. There dog comes and greets u at the door.

Daneil D.
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Everything went very well, thank you

Robert C.
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Very courteous & friendly service organization

kloe J.
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El cliente no dejó un comentario.

supanya S.
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This location was awesome. Very good people and I will continue to use them as long as they are in business

Justin O.
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I've used this place twice in the passed few months. The owners are great people. Sometimes find myself standing around having a pleasant conversation with them well after I have taken care of my reservation or return. I would highly recommend these kind folks for the best uhaul service location around.

Eric T.
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Better tires for snow

Rebecca G.
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The customer service was wonderful. They were such nice people, I felt very at ease with the whole experience.

kathy P.
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Was very happy with the service I received.

david L.
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the owners were so friendly and that's half the battle, they were heloful and knowledgeable would us this location again.

kerry H.
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El cliente no dejó un comentario.

cullen F.
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Excellent Customer Service!! Great people.

trevor B.
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El cliente no dejó un comentario.

Melvin A.
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El cliente no dejó un comentario.

ALMA S.
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El cliente no dejó un comentario.

Benjamin C.
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Although this wasn't my pick up location of choice, they had the trailer I requested, and the pick up went smoothly and quickly

Tuna G.
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I will never do business with uhaul again

Lori M.
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El cliente no dejó un comentario.

david G.
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El cliente no dejó un comentario.

james L.
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El cliente no dejó un comentario.

Vaughn C.
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El cliente no dejó un comentario.

Carol M.
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Wonderful people to deal with??

Henry G.
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Pick up and drop off was quick and easy and the folks were great! Neat and clean facility and equipment. That also rent other equipment like lifts, chippers et.

Brian O.
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El cliente no dejó un comentario.

melissa A.
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Thick ice on windshield, store owner poured hot water on windshield to clear off ice... very cold day...concerned of cracked windshield. Did not crack but could have.

Brian M.
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Loved the user friendly online experience. Franchisee was friendly and helpful! Will definitely use them again.

Glenn B.
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Used the U-Haul app and it worked flawlessly.

Jennifer M.
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Wonderful people. Very helpful

kimberly S.
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El cliente no dejó un comentario.

ann F.
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El cliente no dejó un comentario.

Julie S.
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I gave the local facility high marks but the online process with UHAUL is completely ludicrous!! Reserved a 10 ' truck two months ahead of a graduation to move my daughter's belongings. Called to confirm the day before and was notified we had to drive 40 minutes to pick up a 15' truck (too large). UHAUL had rented our truck out without notifying us. Left us with no alternative as we had traveled from the west coast to the east coast. Cost us gas back and forth with no apology. UHAUL needs to look up the word "reservation". Ridiculous policies and procedures!! Never deal with or trust UHAUL again!!

Wilbur E.
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El cliente no dejó un comentario.

Christine H.
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Great people that really care.

larry P.
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I was overcharged on the insurance.

barry M.
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The units are very well maintained And ready. Steve goes through all the safety check

Thomas M.
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El cliente no dejó un comentario.

david T.
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Had great experience at this location. Owner was pleasant and only took few minutes and I was good to go.

Christine H.
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El cliente no dejó un comentario.

Brian R.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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