Best uhaul dealership in this state!
Alexander S
Customer Reviews for Gardiner Rental Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i waited over 20 minutes at augusta maine branch which ate into my 2 hours
kristian mStephen and his wife did a wonderful job putting together the truck and trailer rental. I was was Done at short notice. It was my best UHaul experience ever. Great people to deal tith. I highly recommend them in every way. Thanks Ken
ken aThe Gardiner Equipment Rental and U-Haul Rental Center in Gardiner, ME is run by a husband and wife who are professional, friendly and super nice!
Emily EI couldn’t think of anything that this location could do better. They’re always Nice, easy to work with, and the trucks are always clean.
troy dEverything was great with this rental. No complaints!
Ronald ZVery impersonanable would not recommend them
Sally RA great video on how to back in your trailer in a driveway. The trailer is very responsive is very hard to learn to drive backwards. Youtube has videos..but after 1:30 hours of watching OK videos..piecing together the best parts of each video...I still did not learn how to back my trailer correctly. UHAUL please make the best trailer training videos on the internet PLEASE, spend the money..it is necessary!
Alan CIf this is based on 5 stars with 5 being the best, you get a 6. The entire process from start to finesh and by everyone involved was exceptional!!! Everyone exceptional! Some times you get good service from one department but not another… not this transaction… Everyone exceptional, pleasant and what u call model customer service. Have been telling all my friends and will share anywhere and everywhere I can. THANK YOU!!!!!!
Beverly DMaybe allow for approximate location when checking in so that others don't have the same issues I had. Thank you for allowing an extension to compensate, much appreciated.
Cherie NDon’t overcharge you customers
Olga pVery wonderful and comprehensive service overall. I highly reccomend. Thank you kindly.
Luis CExcellent costumer service. Very professional
Todd VMaybe a little bit of organization within the office/packing materials area would be an improvement. But seeing how busy they are I overlooked the disarray.
Debra CPerfect rental, they hooked it up to my truck for me and made sure everything was working properly. At return they took care of everything again and asked if I had any issues, which there were non.
matthew bOur destination is less than 3 miles mile from the Louis Doe Center on Mills Road in Newcastle. This location was not listed as a drop off choice however. I called UHaul customer service and they gave me a regional number to call to see if we could return the truck to the much closer drop off location. The agent there said only that "it won't let me change to the Mills Road destination." We were forced to drive 45 minutes to Gardiner with no explanation or option to use the far more convenient drop off location. After a long trip this was extremely inconvenient
Steve WNothing everything was great!
edward cWonderful people who went out of their way to help me. Highly recommended.
gary gThe woman that rented the vehicle to me was difficult to deal with and not pleasant at all.
Rozalynn PFriendly owners. Very helpful and knowledgeable.
dana bI have used uhaul many times. This location has the absolute friendliest and kind staff of any of them. I won't ever go anywhere else!
Brian BThe Gardiner store was the best, so helpful and knowledgeable. Best Uhaul store I have been to! Thank you!
Laurel CAwesome!
Steven BThe owner / operator couple that run this location went way ABOVE AND BEYOND EXCELLENT in customer service.
Dan BBest customer service I would use again,
Steven BThe process for going thru U-Haul at the Gardiner Maine location was great. The folks there were very helpful, the vehicle was in great condition, maintained well, and ran like a champ. However, U-Haul Corp's. process for online application, verification, and all the requirements done by I-phone are cumbersome and frankly, a pain in the rear. Why don't you simply do it at the rental location in person? What if folks don't have an I-phone or are not familiar with taking photos, logging onto U-Haul, or are not conversant with the use of on-line Apps? As I said, no reflection on the Gardiner Rental location and staff, but U-Haul, as a corporation, ought to re-look its procedures. And, oh, BTW, your rates, fees and charges are ridiculously excessive.
KENT BI had 2 diffrent trucks the first lost its engine . The second had breaks had serious ishues they pulled to the left and would lock up almost causing an accident. I will not recomend Uhaul to anyone $ 4000.00 dollers and the worst move in my life. I should get a refund including the extra night in a Hotel $ 200.00 plus food! Archie Dearborn
Archie DIgnition was punched out from previous theft attempt and VERY hard to start
Richard MThese people went above and beyond to get us a vehicle and we had it back before we were supposed to and we were I would recommend them
catherine aThe online return was a pain in thd ass. I overpaid in gas refueling and no one was there to help me
William CVery friendly and helpful. Have used them before and will again.
carol cVery friendly and helpful. Will come back again.
mark mThey were very nice and it was quick and easy!
VICTORIA LI made a one-way reservation to pick up in New Castle, but New Castle does not do one-way rentals, so I had to travel to Gardiner to pick up the equipment. This was NOT convenient and frankly disingenuous at the least, or blatantly fraudulent on your part since a one-way from New Castle was never going to happen.
Robert ZService was great at gardiner tool rentals. I'm not satisfied with the roof leaking during a rain storm and damaging my mattress and memory foam mattress pad.
troy wSuper helpful and willing to go the extra mile if needed.
NICHOLAS DThis is a U-Haul company comment. (The Gardiner location people and whole experience were both AMAZING! They were so accommodating and nice people.) U-Haul Company: The whole "fill the gas to the 1/4 mark" or "to the 7/8 mark" is ridiculous. It should be 100% full every time and then it would be so much easier on the renter to return it as expected. Why make it so difficult? The motto should be "bring it back full, just like it was given to you". That would be so much easier!
Keith QThe folks at this location were extremely friendly and helpful! Wonderful representatives of uHaul!
Doug HOnline after-hours pick up was frustrating and took longer than it should have (by no fault of this location in particular). Please make this more user friendly.
Sinead BWell the cab of the U-Haul wasn't clean. The heater / AC barely worked! And the alignment was off as well as a lot of play Within the steering wheel while driving.
Byron SDrop off was rather uncomfortable. I was told to back the trailer into a space barely large enough. I refused and was treated badly for refusal. A customer should not be expected to do this. We should just drop off the trailer and get the receipt. No complaints from renters. I will drive 1/2 hour to rent from a different uHaul store.
Robert CThe gardener location was absolutely amazing with the difficult situation they went above and beyond to make sure we had what we needed. Definitely will be back for more as we have friends moving to the area and have a lot to move. Very friendly staff where we dropped off the truck as well in Springfield.
AMANDA HWould use them again.
DANA BThey were awwwwesome to work with because they were very welcoming
brian cVery satisfied with how clean the cargo van was
Tyler GSteve and Insuk were extremely polite and helpful. Wonderful people and service!
PERCY SWould I recommend U-haul to a friend maybe. I called to rent a vehicle carrier and was told to my nearest location would be Brunswick Maine as I live in Lewiston the Auburn facility was not available. I was never told a specific time to pick it up. I called Brunswick the day before to verify my item would be ready because I had a long-distance to get my vehicle. Around 9 am a Gardner Facility called and told me I was late to pick up the item this is about 20 miles in the opposite direction from where I was going. I don't know why or how my item got switched to another facility after I already called to verify my Brunswick location. This became very stressful and I needed to rush even more to get to my location whereas I had less time. If I had to rate my experience with u-haul that day from a 1 to 10 as 10 being the best I'd give it a 3.
DENIS BThe team at West Gardiner were excellent—very pleasant and thorough. They also helped me adjust my on line reservation to my benefit!
Chris IWas charged another day for 3 extra hours , equipment in top shape .
Craig FThe couple gave us excellent service. Also Zach at the Augusta rental place helped us out tremendously.
ERIC MNo improvements to recommend! Friendly, efficient and knowledgeable management. Keep up the great work!
Richard MOwners were very nice
Beth T2 tires on the trailer were worn down to the wear bars and had some cracking, the other 2 were new.. Location was closed for drop off Sunday so I did the online check in but that apparently doesn't work very well because I was charged 20.00 late drop off even though I dropped it off early and they have cameras to check. I would rate this as my worst experience with U-haul so far and I've used them about 5 times so far . I did get the owners to reverse the 20.00 fee though after calling. The people who own the business are nice people the experience was mostly on U-Haul.
joshua tNothing more is needed. Customer service was quick, accurate, thorough, and helpful. The rental price was very affordable.
Jeannine E