Customer Reviews for Gardendale Flea Mall
(U-Haul Neighborhood Dealer)

85 reviews

2405 Decatur Hwy   Gardendale, AL 35071

(205) 681-5681

Location Hours

  • Mon-Sun: 10 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(205) 681-5681

2405 Decatur Hwy
Gardendale, AL 35071

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Be specific on how to do the drop off. I used uhaul from 12 pm til 545 pm. One day was over charged for 2 days

MISTY S. 
Rating:
1.0

I was charged a fuel fee. I brought the truck back exactly at the same level I picked it up. The pickup ticket had one “dash” above 3/4 marked and I brought it back just above 3/4. There is no “dash” above 3/4 on the fuel gauge. I was charged a cleaning fee. I assume it's because the box wasn't spotless. There was no trash inside the box. The drop off location didn't even check the truck when I dropped it off. If they weren't satisfied with the cleanliness I could have made the box spotless in about 1 minute. And for far less than the cleaning fee.

Jacob N. 
Rating:
5.0

N/A you guys are Awesome thank you

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
1.0

The truck didn't have hand truck nothing to cover up your furniture . With know hand trucks make movers job very hard. I had very heavy furniture, washer and drying. And they had to bring heavy furniture down 9 flights of steps. I felt very sorry for them i have very heavy furniture . Know one sure have to had gone through this somebody sure have check truck to make sure everything you needed was on truck.

ERMA A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTBROOKE W. 
Rating:
3.0

Not many options are available at this location. I do appreciate that everything was digital.

ALICIA D. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Customer did not leave a comment.

Paige M. 
Rating:
3.0

Customer did not leave a comment.

Marland R. 
Rating:
3.0

Dave the kid who did my rental was SO rude

AMI L. 
Rating:
1.0

Not over charge people without notifying them

KAVITA B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

I recommend you upgrade your website to include a way to change turn in locations. We could not find the first location then went to the North Pinehill location & it was no longer available due to a January tornado. I tried to call to change & couldn't get anyone on phone then tried later to do live chat but no one answered. Disappointed in that situation. But the truck was clean & we are thankful we could use it.

Jan B. 
Rating:
4.0

Nothing

CONNIE W. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Gardendale drop-off location was a much smoother experience. We parked the truck on the lot, and took the keys inside, and gave it to them, then we got a call the next morning as we were headed out, asking us where we dropped the keys! I said we turned them in at the counter at the flea mall. He apologized and said he didn't recognize it was us, because we turned the truck in a day early, and to have a good day. Ok. So how about refunding back the money we didn't spend on the 3rd day, and going out and checking the number on the truck with the number on the key tag to make sure they match, and give the customer a receipt that it was accepted, and turned in on time? Not that hard! I would also know my inventory of vehicles to rent at a glance, by the key returns.

Wendi S. 
Rating:
4.0

Problem was with u-haul .the guy at the pickup location was great.

HOYT I. 
Rating:
4.0

They were very nice helpful in every way possible wasn't sure of the key location had to ask and very polite in helping with key location.

Elizabeth M. 
Rating:
5.0

Let people know the drop box for the key is not next door at the only business with a Uhaul sign

Ronnie J. 
Rating:
2.0

Customer did not leave a comment.

AMANDA D. 
Rating:
5.0

I rcvd. Text to check out after i had left location since i had dropped off 15 min.early(just at closing time). Left key in box i had gotten it out of. Thankfully everything checked out ok next day per email. Service was excellent both times i have rented from the flea mall location in past month.

Nancy S. 
Rating:
1.0

Customer did not leave a comment.

Kevin F. 
Rating:
1.0

This location failed to have my rental ready when I requested. I had a confirmation email from Uhaul that the time I requested it ready was accepted. THe pickup location failed to review their records and therefore I could not pick up the rental when I needed it. THis cost me $200 dollars I had to pay helpers to stand around and wait for two hours. Uhaul said they were going to provide me a credit of $50.00 but I have nit received that credit.I expressed to Uhaul the $50.oo credit was not adequate. Uhaul said they would look into providing additional credit but I have not heard from Uhaul to date. I plan to call the State of Alabama department of Transportation and my attorney if these issues are not resolved soon,. You can contact me at 205-721-5177 Greg Harris

GREGORY H. 
Rating:
5.0

They were so nice and professional. I ordered and reserved the truck online went in day we picked it up. It was so easy and fast.

Sonya F. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
2.0

Picking up truck and calling on the phone we're very difficult. Was never informed of a mileage chsrge. Pick up location was moved 24 hours before pick up. Charged me for going over mileage that U Haul determined . Bad overall experience.

Philip H. 
Rating:
5.0

Not a thing! Jalen was very helpful and knowledgeable with the equipment. He was also very courteous.

Douglas T. 
Rating:
1.0

I ordered extra equipment to help with our move and it wasn't in truck when we picked up . Off course it was a online order soo i called the 1-800 number and they stated the next area closest to me with the equipment I needed so I had to drive across cities for there waited in line forever just to finally get there and the young lady said she didn't have that in stock she doesn't know what they were talking about Over the ohone extremely frustrating I asked for more time to be given since I'm ruining up and down the road to get the things that should hsve already been in truck and they told me they couldn't extend it

Tamara M. 
Rating:
4.0

Customer did not leave a comment.

Ashton Q. 
Rating:
3.0

Customer did not leave a comment.

Brieanna B. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
2.0

There should be better communication between pick up and drop off locations and between people who work at the same locations. If I did not get an item on pick up that I was charged for as a customer I do not want to hear “I was not here when you picked up”. I'd like the customer service rep to at least try to reach the rep who was there to verify. The phone number for this location gave a busy tone so I wasted a drive there (as instructed by drop off location) to receive a refund for a dolly I did not receive.

Edward W. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The contract had the incorrect amount of gas. I had to get that corrected after starting the Uhaul to verify mileage and gas. After loading the Uhaul and getting on I-20, I noticed the left brake light and signal light was not working. I called the 800 number and held for 20 mins, then was told to call roadside assistant. I had someone to fix the problem because of my time schedule with movers. I couldn't waste any more time on the phone and waiting for roadside assistance. Uhaul should have been checked before renting to next customer.

vanessa C. 
Rating:
2.0

This review is for the U-Haul main office, not this pickup location as management is up to the corporate offices. I reserved a truck, dolly, and moving blankets 1 month in advance 2 miles from where I live at 8am as I had scheduled others to help me. My reservation the Huntsville AL U-Haul office called me with a day before the move was at 10 am, and a 45 minute drive from where I live. The pickup location forgot to put my dolly in so I had to go back for it, and said they were out of moving blankets because U-Haul had not sent them any. Completely unacceptable. I'm not sure what the point in reserving a truck at a certain time and location a month in advance is if that equipment will not be there when the reservation comes. I have previously had good experiences with U-Haul but this was a huge let down and inconvenience. I will be using another company the next time I move.

Tyler C. 
Rating:
4.0

Jalen was very helpful and professional. Thank you for your service!

Robert M. 
Rating:
2.0

Didn't have hand trucks that were supposed to be on order

Lacey H. 
Rating:
1.0

Truck wasn't running right, nasty on inside has horrible Oder. Will not return as customers.

Nakia C. 
Rating:
5.0

Very friendly people.

Matthew H. 
Rating:
2.0

It was to far for me to drive to get it and bring it back, the back of it had people's stuff left in there and when someone ask if they bring it back a day early make sure they tell them if there is a certain time before they charge u. If I had known I had to have it back by 10 the day before I was suppose to return it then I would have just kept it until then.

brandy G. 
Rating:
1.0

The “drop box” is nowhere to be found. I dropped the truck off after hours and even called uhaul on what to do. After leaving the cars in the truck and leaving it unlocked I basically just had to leave it there and hope someone didn't steal it. It is insane that this location does not have a drop box at the main entrance or anywhere else that can easily be found.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
1.0

Better customer service experience for outside offices.

Tiffany M. 
Rating:
1.0

Mileage was wrong and now I'm being charged for it after I called and was told to not worry that I wouldn't be charged for it. Also didn't have the equipment I requested.

Christian A. 
Rating:
4.0

The uhaul computer system was down so it took an hour to process paperwork, but this was not the on-site person's problem. It was a uhaul website issue

Timothy W. 
Rating:
1.0

Mileage was off on the truck at pick up. Flea mall more keeps trying to charge my card even though I called customer service and they corrected the mileage supposedly. Im owed $13 according to the miles I actually used.

Corey M. 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

The customer service was fantastic

Joshua V. 
Rating:
3.0

Customer service could have been better

Darlene M. 
Rating:
3.0

Again, this was a flea mall, selling used goods. Not a Uhaul business at all. The gentleman took the key and asked if I needed a receipt. I said no and left, hoping everything would be okay. Again, left me uneasy.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Laronica M. 
Rating:
4.0

Customer did not leave a comment.

Karen N. 
Rating:
1.0

Guy at counter very slow. Didn't seem to know what he was doing.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
4.0

Had to return to get pads that were left out of truck. Not a big deal, but that kept it from being excellent

Paul M. 
Rating:
5.0

I was very disappointed that my preferred location and time was not honored. If I had not come back in town early and arrange pick up on Sunday instead of Monday, I would have had to drive 20 miles out of the way and wait 2 hours to pick up the truck. This is unacceptable. When I make a reservation 3 weeks in advance, I expect to pick up where I requested and the time I requested.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

CJ R. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Jose F. 
Rating:
3.0

The location was in the process of closing when we arrived. We were handed a key and then left on our own. We tried the key in several trucks until we determined which one the key would open and start. When we came out to try to start the truck again, it wouldn't crank. We called the appropriate service to assist us, and they told us that we had picked up the wrong van. I am unsure how a key would unlock and start a truck that it was not supposed to unlock and or start. But it cost us one day on our moving. Had we been told how to determine which truck to go to, or walked out to the truck, it would have been very helpful.

Amy M. 
Rating:
5.0

Very quick and polite.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

russ M. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Russell A. 
Rating:
4.0

Nice big open lot. Easy to drop off the trailer.

darin R. 
Rating:
5.0

Great smooth experience.

Bonnie M. 
Rating:
1.0

There are either completely incompetent people or crooks working this location. They charged me for being late when I actually returned it 14 hours early. They also added a gas charge when I returned it with more gas than when I picked it up. The contract only allowed for exact mileage, depending on route of your choice, with no mileage allowed for returning the truck. You actually expect me to pay mileage to return the truck to your site? BTW, the pickup site provided excellent service and assistance. I expect a full refund of the fraudulent charges.

Elaine L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Less hectic than other rental locations. Really appreciated the customer service received and convenience of it being just out of town, and therefore less draining and chaotic.

Thomas W. 
Rating:
4.0

This location was fine. My issue was the fact that Uhaul sent me over 20 miles from my home (Gardendale, AL) to pick my truck when there were a number of Uhaul locations within 5 miles of my house. This caused me to go over 40 miles out my way. I reserved my truck almost 3 weeks before my pickup date, 6/22/19.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jimika S. 
Rating:
5.0

Keep up the good work

VICTOR H. 
Rating:
5.0

Let people know to rent online and not deal with the local u-haul/retailer. I was dealing with a local u-haul business (not the one listed above) and they didn't get the trailer they had promised. I lost a day in my schedule and had to go to another city to pick up a unit.

gene J. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Bianchi A. 
No reviews have been submitted for this location.

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