Comentarios del cliente para Garden Mini Storage
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Garden Mini Storage
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Linda B. en
Your reservation software is HORRIBLE!!!! TAKES FOREVER TO RESERVE OR RETURN ANYTHING. This the last time I rent from you. I am going with your competition.
Gregory T. en
No problem with the Oroville site. This was not the location we booked the truck! It was to be available at the Yuba City U-haul and was not returned by the prior customer! Clerk checked the area and found 15" Truck in Oroville. This put our move behind by 2 hours as it sent us 60 miles out of our way (round trip). U-haul needs to change their policy of allowing customers to extend their rental an extra day for a small fee ($40.00)! The YC store was out our $260.00 rental fee! Makes no sense!
Helen C. en
The gentleman living and working at this location is wonderful, kind and very customer service oriented. He was delightful and helpful. I was very lucky to have him help me.
Corey R. en
The worker there was really awesome. Rob, Bob or something, I'm bad with names but he was really nice and helpful.
Stephen P. en
We went to this out of the way location because they were supposed to have the equipment we needed. When we arrived, it turns out the equipment we reserved was not available. The manager at the location found us another truck at the same price, but what is the point of teaching and reserving inventory if it isn't actually available? We ended up driving a much larger vehicle than we needed. This location also had no cell reception which made filling out online security forms impossible.
Garet S. en
the .70+ a mile was not cheap, but it met my needs and I was satisfied. The gentleman made sure I had everything I needed and understood the contact methods, location of the jack and spare tire. He was pleasant to deal with and will get my business in the future.
Eric P. en
Excellent customer service from Robert.
Stephen P. en
Bob is the best! Super knowledgeable, experienced, in general he is "On it"! Thank you i will see you again soon.
Dell W. en
This location was excellent!! If you must use Uhaul than I would use this location everytime. My issue was the Uhaul reservation and call center. I have rented trucks/trailers twice in the last 2 weeks and both times got a call less than 24 hours before stating that my location will not have the equipment. Today was ridiculous, I had to pick up my truck in a town 30 mins away from the original location and then the trailer was 30 mins in the opposite direction!! So glad I am done with my move. I will not be recommending Uhaul to anyone else.
James B. en
Need to put the real price on the truck rental- $50, not $19.95
allen K. en
I was supposed to rent the truck in Chico where I live, but was told the day before my move there was no truck ? There was one 25 miles away that I could have, but would have to drive up and get it, so after getting it and driving back I had put 50 miles on it. When I got to Oroville to pick it up, there was no one at the site. I waited 30 minutes and someone finally showed up, he said that U-haul should not have scheduled a 2:00 pick up because he takes lunch until 2:30.....He was super helfpul, at the Garden Drive U-haul in Oroville.Everything else went fine ...
Amber E. en
The male representative I worked with was definitely not someone I would want handling the customer service part of my business. He was pushy and rude. And when I finally called him on it his disposition changed to a bit better. I would give him a D in the Customer Service rating. Other than that I was happy with your UHaul. I have used you several times before. Thank you.
GARY W. en
truck we reserved was not available. had to drive to another location to get a smaller truck . Took more time and extra gas to get to the different location. Reservation was not honored. Disappointed in U Haul reservation system. Had to make two trips with smaller truck. Cost more in miliage. Not happy !!!
Devan W. en
Excellent service, very friendly and respectful employee.
Devan W. en
Drop off location in Oroville was excellent. Very friendly staff and very respectful!