Customer Reviews for Garden Mini Deli
(U-Haul Neighborhood Dealer)

55 reviews

163 Garden St   Poughkeepsie, NY 12601

(845) 471-5470

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(845) 471-5470

163 Garden St
Poughkeepsie, NY 12601

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

If the person uses less than 100 miles don’t charge them for 100. In my case I only used 15 and it seems as if I’m being charged for 100

JEFFREY CHARLES VANSTEENBURGH 
Rating:
5.0

Recommend your agents in the different places where they offer the car rental service to check the cars every time a client returns it because they gave me one that had a damaged rearview mirror and they wanted to hold me responsible for that damage, what I mean is They cannot hold another person who did not do the damage responsible for damage. Sometimes, unintentionally, one does not realize at the time that something is damaged.

Fidel Bautista 
Rating:
2.0

The store clerk at the Garden Mini Deli where I rented the truck at was very rude, he didn’t greet me, then when he finally asked about the reservation for the truck, it took a while then he just walked in and out of store while on phone, never telling me what the issue was, after 40 minutes of waiting, the other store clerk let me know that they couldn’t get into the key lock box. When I did return the truck, the store clerk was still rude.

Lucretia Smith 
Rating:
3.0

The location should review the reservation and check that all supplies are provided without the customer needing to ask for them, reducing the time that the rental is available for use..

JOSEPH KELLEY 
Rating:
4.0

Customer did not leave a comment.

RANDYRAMIER SILVA 
Rating:
5.0

Customer did not leave a comment.

Fred Schwark 
Rating:
4.0

Customer did not leave a comment.

DANIEL ORTIZ 
Rating:
5.0

Customer did not leave a comment.

BERNARDB BEAL 
Rating:
3.0

Customer did not leave a comment.

Idel Patterson 
Rating:
3.0

I used the truck for 10 hrs and they want to charge me for two days

zitouni khafif 
Rating:
3.0

When I returned the truck after having driven it for just 25 miles, and after having researched that on average U-Haul trucks get about 10 miles per gallon, I put 3 gallons of gas in the tank - more than enough to cover my trip - and yet I was charged $12.10 for fuel simply because I didn't know how to change the amount of gas on the acceptance form from 13/16ths to 3/4. I called the store (Valero) to complain about the extra charge, was told someone would get back to me - and they didn't. Even when I talked later to the correct person who told me he would call me back - he didn't., Now I am going to have to make a personal visit to the store because my phone complaints have not been addressed. This is an inconvenience for me. I also called U-Haul customer service who said I would have to talk directly to the store. And when I did the store told me I'd have to talk to customer service. I really don't like when businesses do this. Someone needs to accept responsibility and take care of my concerns.

RICK PORTER 
Rating:
5.0

Everything went well, U-Haul could update their trucks though, there wasn’t even power windows! Lol

SALOMON SAINVIL JR 
Rating:
2.0

The Garden mimi deli experience was not good. Part of the issue was the U Hul on line system has issues. I was told this by Katherine Saheghiar two hours afer I had returned the truck. and HAD NOT yet received a receipt. At pick up on Sunday afternoon I was told to Go Outside and photograph my drivers license. The man told me I could not tak the pictures inside, and HE COULD NOT take them. They also COULD NOT print receipts .

John scott 
Rating:
1.0

This has been the worst experience I have had with U-Haul and I am a frequent user. The man in charge of this deli/ rentals was extremely rude and unprofessional. There was no service in the establishment which delayed my reservation by 45 mins, to which I received a phone call while there from U-Haul stating I was late. I was not late I was there arguing with this man. Then the truck was soiled- stains all around the inside, graffiti on the side panels and it wreaked of nicotine. Then upon returning the truck I received another phone call from the deli (man) yelling at me that I was late to drop it off. My own parents have never spoken to me in such tone and this man was yelling at me! Never again! Ghetto is an understatement when it comes down to this whole ordeal.

Caitlin Velazquez 
Rating:
5.0

Customer did not leave a comment.

Scott Ricci 
Rating:
1.0

The Garden Deli/Valero, Poughkeepsie, NY is a poor representative of UHaul. They serve their deli and fuel customer first before UHaul's ("I'll get to you when I'm free"). Communication is also poor as is their English language and comprehension skills. ("Did you unattach the trailer?", "Check the brakes" when it's a surge brake. It took 1.5hrs to check out my trailer and almost an hour just to check it back in. In addition to that, WRT to the trailer rental, 1) the wrong license was on the trailer, 2) the lights did not work until 20miles from completion of the rental, and 3) one strap was cut short such that I could not even use it for its intended purpose.

Sean Mullady 
Rating:
4.0

Had a temp. tag for a plate with wrong number on it. I needed to use it so I said nothing. Wasn't sure it was registered or not.temp tag out of Kansas? U5042. KS

Karl Hoetger 
Rating:
3.0

I needed to scan my license at check-in, but there was NO CELL coverage at the location. I had to drive a mile away to get to a different cell tower + upload my license. The staff knew about the problem, having WIFI available would have eliminated the problem.

Russell Polo 
Rating:
4.0

Was excellent and easy to find, everything is on location and not away from the building.

RODGEIVE WALKER 
Rating:
3.0

Customer did not leave a comment.

kurt sippel 
Rating:
3.0

Customer did not leave a comment.

JENNIFERLYNNE PETERS 
Rating:
4.0

Nice customer service just needs to clean out the inside of the vehicle.

Charles Burks 
Rating:
1.0

I hate to give bad reviews but feel compelled in this case. Putting aside the pick-up time confusion that happened first, this vehicle should not be on the road. It was filthy inside the cab and the check engine light was on. The 'Tow' option was stuck in the on position and wouldn't turn off. Of course it was a rainy day so that made things dangerous with Tow unable to turn off. The steering and the brakes were awful and a serious danger. As I'm walking out to get the truck the man informs me, "oh by the way, there is no dolly in there." Although I had reserved this and really did need it, I'm told after the fact. Just an awful experience from start to finish but the vehicle being a serious hazard prompted this awful review.

Lucas Bane 
Rating:
5.0

Improve the website’s efficiency. It took quite a while for each photo to upload and to continue to the next screen.

Trevor Reyes 
Rating:
5.0

Customer did not leave a comment.

Magalie Drummond 
Rating:
3.0

Customer did not leave a comment.

michelle roy 
Rating:
4.0

Customer did not leave a comment.

Nicole Williams 
Rating:
5.0

Truck should be retired. Passenger door wouldn't close causing a lot of wind noise. Given the jolting ride, I'm surprised my fillings didn't fall out. It took forever to shift into high gear. Otherwise, lovely.

William Consiglio 
Rating:
5.0

The check engine light was on, the headlights kept flashing when driving and the right turn signal did not work when the night lights were turned on. The truck had 150,000 miles on it and the electronics in the truck need some sort of maintenance. I spoke to the UHaul owner before and after I took the truck on my way.

Mario Johnson 
Rating:
3.0

There was a few light on the dash that never went out. Check engine. Left blinker.

Howard Brown 
Rating:
2.0

The gentleman was sullen. We did not get the cargo van we wanted and reserved.

MISSY KISOB 
Rating:
3.0

Train your employees. There was a lot of confusion because they had the date wrong, even though my confirmation had the right date. Your rep couldn’t give me information about tolls. I never got final invoice. They were friendly enough but completely untrained and inefficient.

kerry catana 
Rating:
1.0

Do better. Was overcharged, was assigned coverage when coverage was declined. Submitted a statement on the website that didn’t work and just got charged for nearly $100 for no reason.

David Rush 
Rating:
5.0

Customer did not leave a comment.

ANDRE DUNCAN 
Rating:
5.0

Nothing really, all seems great as it is. Thank you!

Christopher Reid 
Rating:
2.0

Customer did not leave a comment.

Richard Hoffman 
Rating:
5.0

Customer did not leave a comment.

Ronald Maxwell 
Rating:
3.0

Trunk stunk like smoke other then that all good

JAMES MONGUILLOT 
Rating:
5.0

Upmove

Derick Kingston 
Rating:
5.0

Everything was fine the associates went out of their to compensate me

Norman Tisdale 
Rating:
3.0

The money deducted for I don't know security like if any damage occurs should be refunded if there's no damage that occurs to the equipment. Otherwise I was upset

EUSTER ONDIBA 
Rating:
5.0

Customer did not leave a comment.

ALDO MILANESE 
Rating:
1.0

Horrific.

David Macagnone 
Rating:
5.0

Very friendly, very helpful people. The trailer made trailing a car very simple, especially considering this was my first time doing so.

Vince Morano 
Rating:
5.0

My original reservation was in Kingston - which is 6 miles from me. The day before i received a call from UHaul that i needed to go to Poughkeepsie - which is 25 miles from me and tolls. I don't understand why the car dolly could not be brought to Kingston for me considering the extreme inconvenience it caused me due to no fault of my own and the short notice.

Elizabeth Tveit 
Rating:
5.0

Customer did not leave a comment.

ANDREA WOOLCOCK 
Rating:
1.0

Complete waste of time anx paid extra for miles I ain't use

Adnane Chanaoui 
Rating:
2.0

Customer did not leave a comment.

robert simpson 
Rating:
3.0

The attendant allowed the equipment to leave the property with a bald tire on the drivers side. I asked if they could change the tire and he said you will be fine!!!

Ed Bussiere 
Rating:
4.0

Customer did not leave a comment.

RAWLE JOSEPH 
Rating:
1.0

Truck was below empty when picked it up, clerk was rude and took 40 minutes to process it( was staring at women the while time and making comments about them) they charged me for property insurance when I said I didn't want it, they charged me for Gass even through it was empty when I got it, they charged me for 2 days when I only had the truck for 4 hours.... worst experience with uhaul, all the reviews on this location state the same issues ....these guys are frauds. Close this location down !

Brandon Marandos 
Rating:
4.0

Customer did not leave a comment.

Devin Doyle 
Rating:
5.0

Customer did not leave a comment.

Hector Faris 
Rating:
4.0

Customer did not leave a comment.

Marilyn Moses 
Rating:
4.0

I said NO to recommend cause of UHAUL not the location. Uhaul people tell something and don't do it. The supervisor should have put it in the notes. I will not use uhaul again. I had a hard time with Uhaul Oct 2018 and I'm having a hard time again. Not no more. I will use Penske next time and tell all my friends and family.

Marilyn Moses 
No reviews have been submitted for this location.

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