Customer Reviews for Garden Canyon Storage
(Distribuidor de U-Haul del vecindario)

224 comentarios

300 S Carmichael Ave   Sierra Vista, AZ 85635
(@ Willcox)

(520) 439-8278

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(520) 439-8278

300 S Carmichael Ave
Sierra Vista, AZ 85635
(@ Willcox)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Evan M. 
Rating:
5.0

The manager was amazing. Even coming in after closing to help with a corporate mess up. But the corporate call center needs a lot of attention. Attention to customer details. I asked for 20' truck to be picked up in Sierra Vista. I was assured that was my pick up location. After reviewing the order I saw I was scheduled to pick up in Douglas which is over 45 min away. And to top it off I was scheduled for a 15' truck. After calling in to get everything corrected. I was finally given the Carmichael location for. A20' truck. Did the check in off the order which still showed Douglas location. But some how on the U-Haul end it wasn't verified. I picked up my truck and had to return to the Carmichael location to get my ordered dolly which was my mistake for not checking first. But come to find out the truck wasn't checked out to me and I could have been pulled over for GTA. The manager fixed everything for me which I was greatful. But uhaul corporate need help in making this easier for the customer. For all the time I had to take out of my move to get this fixed I give them a half star. Make sure you are really taking care of the customer. Carmichael location was amazing thank you for all you helped me with.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The guys unloaded the uhaul's pads and hand trucks quickly, took it off my hands. The tall, pretty lady fixed my $75 overcharge. Great folks.

sean O. 
Rating:
3.0

Hard to find. Zero to no U-Haul signs. Even as a overflow facility. Easy for me though.

Karl N. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Julisson M. 
Rating:
5.0

Customer service exceeded expectation.

ANNA E. 
Rating:
5.0

I reserved a 6 x 12 trailer online but then got a call from uhaul to go to another location to pick it up. I got to the location and they did not have a 6 x 12 trailer and they only have 5 x 9 trailers at that location. I had to use the 5 x 9 not very good logistics.

ARIS C. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
2.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Elec short on trailer hook up. Lights need to be aimed. Deliver on YOUR PROMISES

DANIEL O. 
Rating:
5.0

The Carmichael location also being a small business who also treated us with great respect And also rented us a 10x20 storage.they will have our local business. Would not hesitate to refer any one this location.

PATRICK P. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

If this location had ball hitches for sale it would be beneficial and would improve my next experience. The staff and equipment were perfect.

JESSICA N. 
Rating:
4.0

Customer did not leave a comment.

ralph B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Absolutely the best storage place in Sierra Vista!

Dahlia D. 
Rating:
3.0

The trailer was not available at the RESERVED time.

CURTIS O. 
Rating:
4.0

There was loose dirt in the interior that i had to sweep out. Even though I checked in online, it appears the reservation process was duplicated and thereby not as quick as i thought it would be. But overall, the staff is friendly and efficient. I use them frequently because of it!!!

Saundra K. 
Rating:
2.0

have people who know what they are doing check you in

William H. 
Rating:
5.0

Customer did not leave a comment.

WOODROW S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
3.0

Neither at this location, or the one in Kearney Nebraska were the trucks fueled or cleaned. It is amazing to me that there is a supposed $25 cleaning fee if the customer brings back a dirty truck, but I was not offered a discount for cleaning the dirt, bolts, rocks and Pepsi spill in the back the truck I rented.

DALE P. 
Rating:
2.0

The rental truck cab was not very clean and there was an animal odor in the cab. I informed the crew and they performed some hasty cleaning. I personally spent an additional two hours cleaning the cab before my departure.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

AMBERNICOLE C. 
Rating:
5.0

Owner and Staff are always friendly and helpful.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
4.0

Customer did not leave a comment.

patricia L. 
Rating:
2.0

Not the best part of town, no real place to drop equipment after hours.

James M. 
Rating:
4.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

I'm very glad that they are keeping their doors open during this time of crisis for those of us that need their services due to unforeseeable circumstances in our home lives. Thank you so much!

Virginia P. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Great service, nice employees. Thanks again!

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

PRESTON H. 
Rating:
5.0

Customer did not leave a comment.

Geno K. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Great customer service.

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
5.0

Great customer service as well as the storage end of the business is greatly appreciated we were treated kind and our stuff was safe and secured

Jesus R. 
Rating:
4.0

This place needs more signage in the front of the building so you know it's a Uhaul place, but they did help with what we needed and everything got done without any problems.

Norman A. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Update computer equipment

Saundra K. 
Rating:
5.0

I got a trailer from this location, the person there suggested flipping over the hitch. I told him to do it. Come to find out, when we dropped it off at our destination, he didn't tighten the ball on correctly and we could have lost the trailer and everything in it. NOT happy. The lady in the office was great as usual.

John A. 
Rating:
4.0

Trailer jacks need to be installed on the trailers. If one has an issue and needs to unhook from the loaded trailer, it would be almost impossible without creating a true hazard to those involved. Swing away 1000 lbs.jacks are not expensive and could save someone from serious injury.

Corbet R. 
Rating:
3.0

Customer did not leave a comment.

Richards C. 
Rating:
5.0

Our experience couldn't have been any better, so efficient and helpful.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

ralph P. 
Rating:
2.0

Staff was great and very friendly but needs to be more visible to the passerby. I will still be using them because of the personal service and overall good experience.

Caleb O. 
Rating:
4.0

We were met with a smile. I had called ahead and our storage unit was ready. Check in was fast and easy. After a long hard trip it was a very pleasant experience.

Peggy S. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Per my comment above, wonderful, helpful people.

Debra T. 
Rating:
5.0

always going the extra mile in customer service and satisfaction. Garden Canyon is MY UHAUL!

Saundra K. 
Rating:
5.0

Customer did not leave a comment.

KEN L. 
Rating:
5.0

my preferred location! The staff are always helpful and ready to lend a hand with hooking and unhooking and installing equipment!

Saundra K. 
Rating:
5.0

Extremely helpful staff! My most preferable location from now on!

Saundra K. 
Rating:
3.0

Customer did not leave a comment.

HAROLD P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

LORRIE S. 
Rating:
5.0

The experience was amazing...polite, easy to register for service and drop of was effortless. Thanks! I will be using this location again!

Jael C. 
Rating:
3.0

Customer did not leave a comment.

Tammy H. 
Rating:
4.0

Customer did not leave a comment.

Robyn A. 
Rating:
5.0

The workers were extremely friendly and helpful. They answered all of my questions and made the process to return the rental super easy.

Lloyd J. 
Rating:
5.0

Customer did not leave a comment.

Connie J. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
2.0

Customer did not leave a comment.

Catherine R. 
Rating:
4.0

Customer did not leave a comment.

josh M. 
Rating:
4.0

The location was great. Unfortunately, there were significant issues with the Uhaul system as it was down when I went to pick up the tow dolly. This location did everything it could to help and get me on my way. Uhaul's main customer service was absolutely no help and offered no solutions when they Uhaul system had failed and we had to delay for over 2 hours until the system allowed Uhaul locations to do anything (we spoke with other Uhaul locations, it was down completely across Uhaul as a whole when we went to pick the tow dolly up).

Jason J. 
Rating:
2.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Nothing it was an excellent experience

Jessica L. 
Rating:
5.0

Thank you Alma!

joe S. 
Rating:
4.0

My 10' rental truck was in great condition, easy to drive, and a comfortable ride. I had no problems on my 1200 mile trip to Eureka, CA. Next time I need a rental truck, I'll return to U-Haul. Thank you!

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
3.0

Trash under seats. not a lot, but trash. Truck sounded rough and found the price too high to use for just a few hours

RITA C. 
Rating:
4.0

Customer did not leave a comment.

maron M. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Randolph W. 
Rating:
1.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Alicia L. 
Rating:
3.0

Office seemed disorganized. Truck was damaged. Although damages had been recorded so that we wouldn't be held responsible, they did not let us know that in advance.

Katherine B. 
Rating:
4.0

Customer did not leave a comment.

charlette M. 
Rating:
1.0

Confusion & indifference abound at this location. The service was unprofessional, a reservation made a month earlier was not enough to secure my preferred truck size & I had to sweep out the truck before loading it - the last thing you need on moving day. I would avoid this location at all costs. As a long time U-Haul customer, l feel their service has declined in recent years & I will be taking my business elsewhere in the future & I hope that you do to.

James D. 
Rating:
4.0

Customer did not leave a comment.

cathy K. 
Rating:
4.0

Hire younger more nubile women.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

christina C. 
Rating:
4.0

Customer did not leave a comment.

Byrnise M. 
Rating:
2.0

I never received a call from UHaul confirming pickup and drop off locations. First location didn't have trailer at pick up location even though I had confirmed the previous day. I was sent to Carmichael to pick up a dirty trailer that had just been returned. I was told I could return trailer to any location. After the fact I received a call telling me a return location. A lot of confusion with this reservation.

TAMI J. 
No reviews have been submitted for this location.

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