El cliente no dejó un comentario.LouisSimon A.
Customer Reviews for Garage Micango Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The fuel gage was only 3/4 full. When a client comes to pick up a truck the gage should be full. The truck was full of ice and snow: when a client picks up a truck it should be snow free. The truck had summer tires. Winter tires should have been put on considering Quebec weather.Sylvie F.
The suspension was completely finished , practicely no working , close to be dangerous when hitting the road cracks ! GraciasMICHEL D.
El cliente no dejó un comentario.Centre B.
So appreciated the call and clear instructions by text from the location the night before the rental. My only note is that the lock on the back of the truck was EXTREMELY difficult to open -- there is sand or dirt in the apparatus -- and it caused quite a bit of stress the morning of the rental. If it had been freezing out I don't think we would have been able to open it at all -- please consider replacing it!Caitlin M.
El cliente no dejó un comentario.LUC D.
El cliente no dejó un comentario.Louis-Philippe C.
The rep was extremely efficient, courteous and makes experience A1 !Richard B.
El cliente no dejó un comentario.Josh T.
El cliente no dejó un comentario.jacques L.
My personal information has been stolen from your system. I am not happy about this and want compensation for work time lost and stress.Sebastian M.
El cliente no dejó un comentario.michel T.
El cliente no dejó un comentario.Gilles C.
El cliente no dejó un comentario.Denis M.
this is a busy repair garage dealing with their customers so truck rental is not that important to them. I drove 67 miles. I stopped putting in gas at $40.00 because I have done this drive for 33 years and no way cost even $40.00. but I was charged another $44.00 from the return place for not brining back a full tank which now cost me $84.00 to drive 67 miles. Good deal. All good ??????jeffrey allan M.
Service rapideraymond F.
TrÃ¨s bon service excellent mercijean V.
El cliente no dejó un comentario.Nancy W.
A lot expensive 125$ for 2 hrs ouchLucie F.
El cliente no dejó un comentario.Sophie C.
I rented a truck in a specific location and planned my trip based on that location. It was hard for me to change the pickup location 75km away from the original location. I do not have a vehicle and had to pay a lot of money to be able to pick up the truck. Terrible customer service, no empathy at all. The response was I could have cancelled my trip. This trip and house move has been planned for over 5 months when I rented the truck. Very high-priced rental and had terrible customer service. I will recommend any person to rent a truck from other companies such as Enterprise.Olivier L.
I WILL NEVER USE UHAUL AGAINolivier M.
El cliente no dejó un comentario.SUN B.
El cliente no dejó un comentario.Bolanle O.
El cliente no dejó un comentario.Gilbert R.
No commentsRobert Peter B.
El cliente no dejó un comentario.marcandre G.
El cliente no dejó un comentario.EunWoo Alexander P.
the owner do not want to do business with U-Haul as he said and he did'nt even wanted to attach the trailer. We had to force him.pierre P.
Provide broom or something to manage snow. Let people leave with the truck on the day they're supposed to. Improve customer service. Provide full gas tank at time of pick up.ELIE R.
El cliente no dejó un comentario.Hugo L.
El cliente no dejó un comentario.Marisa V.
El cliente no dejó un comentario.Emanuelle L.
Need to attract attention on the fact that this is U.S. equipment - as such, the speed is in MILES - not kilometers.ANNE MARIE F.
The owner of the rental location was beyond rude and disrespectful. When we questioned the additional gas charge we we're told that he "doesn't give a shit about stupid uhaul customers" and that "the clientele is stupid". He yelled at us and cursed at us and was beyond unreasonable. Having worked customer service my whole life, i have never been so appalled at how we were treated upon returning the vehicle. The truck also had spilt beer all over the interior of the box. I have rented uhaul many times in my life but never have I been disrespected and yelled at. An absolutely embarrassing and disgusting experience. I will NEVER go back to this location nor would I EVER recommend anybody goes there, for anything. Furthermore, the experience was so appalling , leaving my girlfriend in tears as this man yelled at us, that I am uncertain whether I will ever use uHaul again. Stay away from this place.Gregory F.
El cliente no dejó un comentario.Hemant D.
I didnt get in, prefered to do it on my iPhoneJEAN-MARC G.
El cliente no dejó un comentario.Martin S.
El cliente no dejó un comentario.Tiffany L.
El cliente no dejó un comentario.R-Bruce C.
Mike and Paulina went out of their way to help. Fine people, dedicated to service. Very satisfied.Thomas C.
c'est votre service a vous qui est mediocre le camion etais pas accessible une chance que le proprietaire du garage a ete tres gentil de se deplacer pour me depannerGilles B.
Forgot tie downs in the cabin and the garage that rented me the truck did not want to help recover them from unsullied saying they did not inspect the truck or that it was long gone. I think they found them and simply kept them or toss them. Very arrogant.Martin G.
They charge me 1700$ of extra. They said that i do 1222 miles but i only 112. They're really not trustworthy.Daniel L.
PremiÃ¨rement, je n'ai pas eu le camion que je voulais, ce qui m'a occasionnÃ© des problÃ¨mes. De plus rien n'Ã©tait prÃ©parÃ© lorsque je me suis prÃ©sentÃ© au comptoir. Enfin lors du retour j'ai dÃ» attendre 45 minutes pour finaliser le tout.Pierre F.
TrÃ¨s bon service excellentmichel C.
El cliente no dejó un comentario.Pierre L.
El cliente no dejó un comentario.GERALD D.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Sophie V.
El cliente no dejó un comentario.Anabel S.
Your website is not up to date. A lot of location aren't there anymore but the still show in the preference. On your web site with my phone I couldn't set the return point to another location. It's horrible. I very surprised than a big companies like yours have this kind oh trouble.Francis L.
on pouvais pas verifier le contrat la veille, et par c fait, j du payer l' assurance, q j avec assurance pour 100,000ramon M.
El cliente no dejó un comentario.JIMMY S.
Excellent service Ã Ste-AdÃ¨le...Mais j'ai bien hÃ¢te que vos courriels et communications soient Ã©crites en franÃ§ais. Je suis au QuÃ©bec.DENISE G.
The desk lady was amicable. The equipment was not clean, dusty and looked like it hasnt been vacuumed for days... weeks maybe. In a COVID pandemic, this is quite surprising from the representative of your franchise. And ... unacceptable.Jean Marc G.
I had a lot of problems when checking out. The website was really slow and it took me over an hour to be able to check out on it. Connection was very good and everything else on my phone was working. Appart from that, it was great.Hugo C.
There was no key drop box for after hours returns. It would help to have oneCameron E.
even if I made all arrangements on line prior to the pick up, I had to go through the whole process again with the agent!Francois B.
El cliente no dejó un comentario.Estelle M.
Drop off went much better than pick up. Sufficient lightning to take photos. Nobody on site after business hours. There is no U-Haul box at this location to drop the key. So, again called the 1-800 line and chatted again, in order to get help. Waited about 30 min to finally got instructions to leave the key in a hole in the garage door.Monal B.
El cliente no dejó un comentario.jean-marc L.
El cliente no dejó un comentario.Yvan D.
On n'a pas fait l'inspection du camion avec moi afin d'identifier les bris prÃ©existants sur le camion ( pare-chocs avant ) La boÃ®te de camion contenait deux boites vides et un tas de poussiÃ¨re. La cabine du camion contenait encore le contrat du locataire prÃ©cÃ©dent ainsi qu'une cannette de Redbull. La commis m'a informer qu'elle ne pouvait pas me fournir de diable pour Ã©lectromÃ©nager car ils n'en ont pas en inventaire. J'ai donc acheter un diable tous usage pour rÃ©aliser que le camion en contenait un ! La commis avait annuler les frais pour la location du diable.Patrick S.
J'ai seulement Ã©tÃ© portÃ© le camion, le garage Ã©tait fermÃ©, la boÃ®te pour mettre les clÃ©s n'Ã©tait pas identifiÃ©, j'ai chercher quelques instants puis j'ai aperÃ§u un rond dans une porte de garage et finalement vue que je pouvais y pousser les clÃ©s!CHANTAL D.
On the other hand, I would not recommend the U-Hall in Ste-Marguerite du Lac Masson or I wanted to take my U-Hall rental. I called 5 times, left two messages, they never call me back, never. Also, I checked in twice, during opening hours posted on the door and they were closed. Really frustrating situation. So I had to travel 20 miles to Ste-Adele, to pick up my truck. If this site is close, take out your U-Hall equipment, there will be no more confusion and frustrationPierre A.
The charge was considerably higher than quoted when I made the reservation. The rental charge was 29.95. It appears it was charged twice. I booked from noon to 6pm. When I arrived for the pick-up I was told the girl who handled rentals was at lunch and was to come back at 1pm. Therefore the rental started at 1pm. It took half an hour to process The six hours I booked therefore ended at 7 or 7:30pm, by which time I had returned the truck. Either this is a clerical error, or someone is fiddling the books! I expect a refund. Dermot Hennelly Contract # 25455257Dermot H.
Rien pour moi jai eu un exelent servicesFRANCIS L.
El cliente no dejó un comentario.kevin B.
Good customer service.Ã‰tienne A.
El cliente no dejó un comentario.louis P.
El cliente no dejó un comentario.Benoit P.
I had asked for a dolly When I reserved online but they don't have dollies and no other U-haul or moving equipment there. I had to move my fridge by hand.Eric C.
El cliente no dejó un comentario.DAVID B.
Tires were bald, slick; so used the truck was dangerous to drive even in normal conditions ... unfortunately it was winter here in Canada and roads are covered with snow during this season here: the truck could simply not drive where I wanted to go, just 5 miles from the pickup point, it was sliding and spinning on pavement. No assistance received after so many phone calls, no one seems accountable, very poor customer services. I hated my experience with U-HaulLaurent S.
El cliente no dejó un comentario.Olivier H.
El cliente no dejó un comentario.luc T.
El cliente no dejó un comentario.Claudine G.
El cliente no dejó un comentario.guy B.
El cliente no dejó un comentario.Diane B.
El cliente no dejó un comentario.Dominique B.
El cliente no dejó un comentario.Julien S.
Stop sending clients to Ste Agathe at the adreess you are indicating, 950 Prrincipale, to return the truck as this location no longer accepts returns. It is unaccptable that you tell clients to send their truck to a location that wont accept the return of the truck. I had to drive ean extra 209Km plus come backin taxi because of this.stephane P.
Worst experience ever. Won't do bussiness anymore with them. Major issue with the billing. Not able to talk to anybody to fix the problem.Hugues L.
Pickup was very long. Took well over 20 minutes. I was overcharged by alot as well.Bruno M.
El cliente no dejó un comentario.Jean G.
In 10 minutes all was done and we can go. Hawfull !chantal B.
Aucune boÃ®te de retour pour les clÃ©s, personne sur place on s'arrange seul...sylvie P.
First of all, the truck did not have any winter tires, therefore i had to ask a friend for help since your truck could not meet safety and legal standards of the province of quebec. I had to move a mattress on a snowy road, therefore the rented truck couldnt climb the hill. Second, the back door was frozen, therefore we had to go back to the location in order for a uhaul personnal to unfreeze it which cause delay and waste of time. In addition you change the dropoff location to a location that was closed, not well plowed where no one answered or call back to the message i left. I called the montreal location, who transfered me to the head office who transfered me to the manager district who never replied. I did not receive a decent service nor equipment which is totally unacceptable. No one was able to help me out in any of the calls i have made. There was no box to leave the key, therefore i had to go back the next morning in order to leave the keys. This was the worst rental service i have ever had and I will never be renting or recommanding u-haul service to any body.jessica S.
Il n'y avait pas de camion a BoisBrillant telle que convenu Ã 0700 du matin. J'ai du conduire 40 a st-Adele pour prendre le camion se qui m'a retard de 1h20. Du plus, a st-Adele le camion etait dans la neige que j'ai du pele moi-meme et dÃ©neigÃ© le camion du meme moment. Ce qui ma fait perdre un autre 1h. Plus le gaz que j'ai du mettre dans mon auto pour l'aller retour a St-Adele. Je sais pas d'ou l'erreur est survenu, mais le service a Ã©tÃ© minabledanny D.
It's a car repair garage and the mechanic was clueless on how to complete my reservation/ rental. It took almost an hour and a few phone calls to Uhaul for him to succeed.veronica A.
El cliente no dejó un comentario.Claude G.
Seul bÃ©mol, le plein d'essence n'Ã©tait pas fait. Il est impossible de remettre un vÃ©hicule avec exactement la quantitÃ© de dÃ©part si le plein n'est pas fait ! tout le reste Ã©tait parfait.Line G.
El cliente no dejó un comentario.Fancois Jose N.
El cliente no dejó un comentario.alain R.
El cliente no dejó un comentario.MichÃ¨le L.
the problem I had first of all my drop off point was to be saint-fautin, I went to check out the drop off point, just to be inform it is not there call uhaul, then was changed to mont-tremblant on the 3rd of july, then to find out on saturday once return to harington changed the drop of sainte alphohe de howard, I got it change to sainte-adele. The reason giving to me the change from mon-tremblant because they were not a drop location. I can not understand because the 1942 chemin du village in mont-tremblant was given by the person who takes care of the location of the trailers . very disappointedHelene B C.
El cliente no dejó un comentario.eric L.
El cliente no dejó un comentario.Yannick D.
Uhaul need to take better care of their dealers in Canada.Diane W.