I want to give a big shout out to Gaps. I was in a situation where I needed a vehicle transit trailer to go retrieve my wife's car, which was an hour away, and which had almost lost a rear tire on the highway. (Thankfully she pulled to the shoulder before the tire came off. Broken lugs...as an FYI) I arrived at Gaps, 30 minutes before they closed. They were SO helpful! There was never a mention of "we are closing soon". They understood my situation and did everything they could to get me on the road to go "rescue" my wife and the car. U-Haul is fortunate to have Gaps as a location that represents the brand.
Jay W
Customer Reviews for Gaps Automotive & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful & courteous- pleasant experience.
Vera GGaps tire and auto made the pickup easy. Their entire staff was professional and friendly!
Austin EOverall good place to do business.
Denis SVery nice people to work with
Francis PThey helped to make my experience at U Haul a memorable one
Francis PI had to leave it before they opened to get to another appointment. They were very accommodating.
Marty JOvercharged for miles and paid for a dolly and wasn't not given one
LUCAS BMake the checking out easier. Checking back in isn't bad
Robert bThe cab and inside the back of the truck were dirty. It would have been nice if they were blown out before I got it.
Adam AGood location.
Paul GWe were running a few hours behind and called the business ahead and let them know. The woman that answered the phone was very friendly and told us not to worry. When we returned the uhaul the man there was also very friendly. The business was clean and inviting and we appreciated that. I would recommend them to anyone. Thank you
john sWasn't too concerned about renting. Did not go out with me to hook up trailer, check connections, or review prior damage. Basically go out back and see you later.
Kevin CTaylor was so nice and friendly
Francis PSecond time returning a auto hauler and they don't check in the returns and uhaul tries to charge me a late fee. Gonna park the fucker right in front of their door!!
Nathanial BYou might sweep out the truck before renting it out and TRIPLE CHECK THE MILEAGE ON THE ODOMETER.
Jay HCouple mechanical issues with my moving van and vehicle transporter. No fault of the owners of Gaps service in Boonville Mo. The van needs the tires to be balanced. The ride was bumpy for the entire duration of my trip. Not due to road conditions. The vehicle transporter trailer has a bad wheel bearing or brake issue. When dropping the equipment off, I could feel the heat radiating off one wheel on the passenger side. Extremely hot.
blake bBecause the location wasn’t open, we had extreme difficulties. When I had called ahead of time, the person I spoke with didn’t give me much information on how it would work when we picked it up since the store wasn’t going to be open, and even made it sound doubtful that I would get a truck. Then when we got there, I was having issues checking in online, so I called to get assistance and was on hold for over 20 minutes. After being transferred a second time, I was either hung up on or the phone call got disconnected somehow—trying to give them the benefit of the doubt here—and I had to start the process all over again. While I was trying to reach someone by calling back, one of the people that was with me was attempting to chat with someone online, and yet another person attempted to call the location I would be dropping off at that would be open. We didn’t get assistance from any of these for a good long while, and had multiple issues with uploading the drivers license of the driver. This was all happening while it was pouring down rain! Then when we were finally able to get what we needed to get the key from the truck, the lock was put on incorrectly and it took us a while to loosen it enough to get it off. The entire process took over an hour, and should have taken less than five minutes. Very dissatisfied with my experience on this end of it, and highly recommend you have a location that’s open on Saturday so that people can speak with someone who is present. Moving on Saturday’s is common, so I think it should be expected to have someone there, even if just by appointment.
Jesse IVery nice person to help me turn this back in.
JEFFERY LI had to rent a UHaul quickly and when I reserved on-line the facility I was reserved with was closed. Abby, at Gaps stayed and waited for me to come and pick up the UHaul and was very, very kind. She went thru everything with me, even realizing I was not having the best of days. This morning she called to see if everything went well, and to assure me that things were god on their end. I can't tell you how much I appreciate her!
Marha Hwelldone
Dennis TNeed better training on the system. And I was told I would get my deposit back when I dropped the truck. Wrong
MICHELLE HHad computer problem but stayed positive and worked thru the issue and was able to rent the trailer to me!
Jeffrey WNothing, I can think of. It was very easy to load in and traveled great!!
danny gI requested a larger trailer and was told in stock at location and when I arrived they didn’t have the item I requested and had sub a smaller trailer which needed up costing me an extra day and they was charged for 3 days. I am totally unhappy with this.
Cary TThe customer service at gaps was amazing. I travel 2 and 1/2 hours to move my mother and the guys at Gaps actually went and picked up the truck for me in Columbia, which was where Uhaul had set up as the preferred location. This made the move go quicker and smoother for me. They definitely went the extra mile and I would definitely recommend them!
Ashley STruck was clean, but running condition terrible. Tires WAY out of balance & front end seemed really loose. Tires bounced so bad that 60 MPH was about top speed. Air Conditioning just barely worked. This was only a 35 mile trip & back, so I struggled thru it, but I wouldn't recommend to go on long trips........
ROBERT mExcellent service. Polite and helpful.
Jason pLower the price???
james hOur experience with The Uhaul family was a very positive one. We would recommend them to anyone!
LISA NEverything was great
letitia wnothing
Ruth GSeamless. Great location. Prompt communication.
john s