Customer Reviews for G&M Self Storage
(U-Haul Neighborhood Dealer)

476 reviews

7523 Woodman Pl   Van Nuys, CA 91405

(747) 233-2000

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(747) 233-2000

7523 Woodman Pl
Van Nuys, CA 91405

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast and simple service

Ean moon B. 
Rating:
5.0

Customer did not leave a comment.

JAVIER Z. 
Rating:
3.0

this location did not accept my business credit card because wasn't on my name, and also the cargo van I rented A/C doesn't work.

ERNESTO C. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN O. 
Rating:
5.0

Thx

KHACHATUR O. 
Rating:
5.0

When trying to check in, the app wouldn't let me upload a picture of the mileage and gas. I had to have the person there assist me. Other than that, everything went well

Kourosh G. 
Rating:
5.0

Very helpful and friendly staff. Appreciate the communication and confirmation calls.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Biaqqi L. 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

LEOBARDO P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

I love your customer service

YVONNE C. 
Rating:
5.0

Staff was friendly and very knowledgeable !

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

PEARLIE ROSESALA B. 
Rating:
5.0

She verry helpfool thank you.but she told me there gno send me back samething from my regular price but i looking my account there charge me same price and plas wich amound have to send me back that one charge to.

HAYK A. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

AVIK M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Equan and his team- 5 Star service. Thank you

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN M. 
Rating:
5.0

Great customer service 10/10 would recommend!

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Justin was the best. So nice and friendly and helpful

Jennifer V. 
Rating:
5.0

Thanks for helping me

GUILLERMO C. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

The manager was excellent justin

David B. 
Rating:
5.0

Keep always that same profesional and respectful employee. She did an excelent job!

FELIPE R. 
Rating:
5.0

Everything was above my expectations, but, the front right tire. It was damaged and didn't figure out until I hit the freeway while it was loaded, which could have caused an accident...

Ramon R. 
Rating:
5.0

Customer did not leave a comment.

Cassie P. 
Rating:
5.0

Nothing .

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

SUMMER L. 
Rating:
5.0

I had a wonderful experience throughout. Truck was clean, employees were great. Excellent customer service!

Angela L. 
Rating:
5.0

Very courteous and helpful. Would use them again. Also recommend them. Nice truck. Glen

GLENWOOD C. 
Rating:
1.0

Have what I order available

Tatiana J. 
Rating:
5.0

the whole process was very smooth

Dikran T. 
Rating:
5.0

The only issue I had was when I booked the truck on line it wouldn't accept my payment but did confirm a location to pick up-it have me a number to call which I did and I paid over the phone -he told me someone would call to confirm a pick up time -when they called they changed locations-I told her I already booked to pick up in Burbank but she said it wasn't available and sent me to Van Nuys! Same issue when I returned it -I set it for Daly City but said I. Any because they are too full and had to go to San Francisco

RANDY S. 
Rating:
5.0

Always excellent customer service at this location

NILS A. 
Rating:
5.0

Customer did not leave a comment.

Alba F. 
Rating:
4.0

Was charged double For - 23 hour rental because “based on availability” I was told that Someone would need my truck â€"- well there were plenty there when I drove by. Liar and I would say thief.

CLYDE E. 
Rating:
5.0

Customer did not leave a comment.

JUN M. 
Rating:
5.0

The people that helped me were very kind, considerate and helpful. Thank you for a pleasant experience on a stressful day, it is greatly appreciated.

SCOTT P. 
Rating:
3.0

I was told that I would get a phone call. none. my previous uhaul teller told me I had 1 hour upon reservation to get the vehicle. this was one of the 24 hour locations. I was right under 1 hour when I was told that I either canceled it or that i was late. fortunately I found a truck within 20 mi. no huge complaints but I'd like consistency.

LUKE C. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
4.0

Customer did not leave a comment.

Sergio P. 
Rating:
5.0

Nothing bad. I had excellent customer experience.

CURTIS T. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

This site was great, fast and friendly. Getting the reservation at the call center took 4 tries

Joey H. 
Rating:
4.0

No Appliance Dolly

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Mcpherson D. 
Rating:
1.0

I have to do everything twice one by the phone in again in the store westing of my time

Jorge G. 
Rating:
3.0

The truck leaked oil on my clean driveway, it had trash i had to clean before i returned the unit, there is one entrance keypad on the outside of the gate with no infrared sensor, i almost locked myself inside the lot in the after hour, nobody answers the phone on holidays.

MARIO I. 
Rating:
3.0

I had to remove the food wrapping from the cab and other trash from drinks and papers, or I would be charged a cleaning fee.

Mario G. 
Rating:
5.0

The staff was super kind and helpful. This is my Favorite Uhaul location!

Mcpherson D. 
Rating:
5.0

My last exoerience at a DIFFERENT location was not great, HOWEVER this experience was STELLAR, the best yet, the staff was SUPER HELPFUL, knowlegable, kind!!!

Mcpherson D. 
Rating:
4.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Armen O. 
Rating:
5.0

Everything was great, will us this location again.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Aubree L. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Employee was very pleasant & polite

ab L. 
Rating:
5.0

This location was great, I've rented from you guys a couple times, but I wanted to pass along feedback regarding the Uhaul app and after hours drop-off. It's a great idea, but needs some improvements - - Staff should prep customers about the process. I was not aware that I needed to complete checkout while at the location and that photos would need to be taken BEFORE dropping off the key. The app should allow for the ability to upload photos, not just take them within the app. (I took photos for myself, but couldn't upload them) - The app needs some basic coding improvements. The keyboard blocks half the app and covers areas that you type into. - The after hours drop-off has a significant flaw. It requires a car to leave the gate - but how would I have a car inside and drive the truck there? This should atleast be disclosed to customers who are doing an after-hours return so they can plan accordingly. Hope this is helpful. Thanks

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Great staff, maybe get more security to keep them safe :)

Duncan S. 
Rating:
5.0

Customer did not leave a comment.

AZAT N. 
Rating:
5.0

Customer did not leave a comment.

miChelle T. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
1.0

Maintain the truck. Lights inside the truck barely worked. We had to put our high beams in to have any lights at all. The shocks were almost gone.

stacy S. 
Rating:
5.0

Customer did not leave a comment.

Isaiah J. 
Rating:
3.0

Every 10' truck I have rented and I've rented it about five times and I rent it once a month to do the Rose Bowl flea market in Pasadena has been different. This one needs shocks or something it was incredibly bumpy and springy as they sometimes are, but the last time I rented a truck which was from the Van Nuys location at Saticoy and Van Nuys the truck did not have springy shocks nor a bad transmission like the one the month before- it was a good truck I should find out what number it is an ask for it.

Julianne H. 
Rating:
5.0

The gentleman at the front desk was very helpful!

Mayra S. 
Rating:
5.0

Customer did not leave a comment.

Rockefeller Y. 
Rating:
5.0

I was treated so wonderfully and fairly that I wouldn't change a thing. GREAT JOB! Barry Kibrick

Barry K. 
Rating:
1.0

I was over charged for gas. Ridiculous!!!

Yessenia D. 
Rating:
5.0

Keep doing what you're doing!

Tigran P. 
Rating:
5.0

Awesome customer service ¡¡

ERNESTO M. 
Rating:
2.0

Customer did not leave a comment.

Camille M. 
Rating:
5.0

Customer did not leave a comment.

Cindy O. 
Rating:
5.0

Customer did not leave a comment.

miguel J. 
Rating:
5.0

Great customer service the staff at this location are excellent. Will definitely recommend.

Michael J. 
Rating:
5.0

Great attitude. Awesome.

Oscar F. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The Uhaul self-return app does not work well at all. I had to return the vehicle late last night after the location closed, but could not do so properly because the app froze every time I tried to let it access my phone's location. I had to come back this morning to finish the return process in person, which made the morning very difficult as I work during the day. This is not the first time I have tried to use the Uhaul self-return app and had a difficult time with it, either. A little over a year ago, I tried to use the app to return a van after a location closed for the night and it took a very long time to get it to work correctly so that I could complete the return process. While trying to figure out how to work around the numerous glitches in the app, I discovered copious posts in online forums from Uhaul customers who had the exact same issues. Again, this was over a year ago - one would think that in this time, such issues could be resolved satisfactorily.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE D. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

Customer did not leave a comment.

Cornelius H. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Jacci W. 
Rating:
5.0

The location and staff there were awesome. I am very unlikely to recommend U-Haul though because the online rental process, trucks I signed up for not being available, and the price/change of price was misleading.

Laura T. 
Rating:
5.0

There was no door access to exit after drop off hours

SOPHIA T. 
Rating:
5.0

Nothing to improve. Super easy. Knowledgeable staff.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

I did not want the insurance coverage for the truck, however I see I was charged. How do I recover the fees for the insurance?

edmon W. 
No reviews have been submitted for this location.

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