Comentarios del cliente para G&M Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de G&M Auto

Grado total:

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dana M. en

Grado:

Not have the trailer parched in a large puffy of water, and someone to help attaching the trailer .

LINDA A. en

Grado:

El cliente no dejó un comentario.

Timothy H. en

Grado:

-Total millage was rounded up to the next tenth. -Truck was parked in the mud, got stuck, and had to be towed by a guy who seemed to appear to have been bothered to do that. -When I called to address the issue, the lady at G&M answered, and said I had the wrong number, then would pick up and hang up every time I tried after that initial call. Overall, the truck was great. But terrible customer service.

MARY P. en

Grado:

I live in Buckingham County and had to travel 45 minutes to Kents Store to pick up and 45 to return it. I started looking at Lake Monticello and they had none. Then i was being sent to Charlottesville about 65 minutes, then i called U Hal and i was told Kents Store had it and that is where we drove to. The only thing that helped us get over the long drive were the wonderful people there at the garage. They made us laugh and turned a annoying situation into a nice visit. You should thank them for I was really getting ready to use Pinsky until they made my day. Marylou Pullen

Dan S. en

Grado:

very polite, helpful folks run this UHual location. We greatly appreciate their service and assistance.

arnold W. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Unprofessional, creepy. Slow

JEAN C. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Sharon E. en

Grado:

The attendant was very slow and not customer oriented. The office is not in a professional setting. It's more like a junky bedroom with a desk.

Russel M. en

Grado:

We were not sure where we were supposed to park the truck as there are no signs. We asked a gentlemen at the adjoing gas station where they are normally parked and he had no idea. The uhaul place was closed so we made our best guess at where to park and dropped the keys in the drop box.

Rick M. en

Grado:

Pick Up Experience was way too slow and unorganized. Took close to 45 min to complete paperwork and get trailer. People were nice but not trained properly or something that resulted in delays. Trailer was full of leaves and debris. I did not complain as after taking 45 minutes wanted to get on my way. I have a photo of trailer when I picked it up should you wish to see for yourselves.

Stephanie P. en

Grado:

Very poor. No heat. Lights where on for air bag to be serviced. When brought to the managers attention his reply was it not my responsibility. There not mine. Wow.

Tina H. en

Grado:

My appointment to pick the vehicle up was at 3:00, but it was closer to 4:00 when the U-Haul employee arrived to rent it to me. No apology. I was sent into the lot to connect the auto transport to the truck myself with the offer to let her know if I need any help. No instructions. The auto transport was sitting in a mudhole. I noticed previous damage on the truck and took pictures of it lest I be accused of causing it. I opened the back and saw there was a dolly and some moving blankets I hadn't asked for, an indication that the truck hadn't been inspected before my rental.

Stephen M. en

Grado:

Did not open at 8 as advertised. Could not get online pickup to work!