Customer Reviews for Gander Repair Shop
(U-Haul Neighborhood Dealer)

243 reviews

35H Armstrong Blvd   Gander, NL A1V2P2

(709) 235-1308

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(709) 235-1308

35H Armstrong Blvd
Gander, NL A1V2P2

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

anita payne 
Rating:
5.0

I was in and out in 5 mins, and treated courteously and professionally.

Shane Clifton Parsons 
Rating:
2.0

Gander didn't have anything to rent and didn't help me or advise that it would be easier to do a rental from st John's

Michael J Maloney 
Rating:
5.0

Great service

GERRY MARCIL 
Rating:
1.0

Rip off .Kenmount stjohns nl are a bunch of crooks

moonsamy govender 
Rating:
3.0

Customer did not leave a comment.

JIM DILLON 
Rating:
5.0

Great service returning truck.

ROD OSMOND 
Rating:
5.0

Customer did not leave a comment.

Courtney Kissoon 
Rating:
5.0

Customer did not leave a comment.

HUBERT LODER 
Rating:
5.0

Customer did not leave a comment.

DANIEL J PENTON 
Rating:
5.0

Customer did not leave a comment.

Duke Philpott 
Rating:
5.0

Customer did not leave a comment.

Dennis Batstone 
Rating:
5.0

Customer did not leave a comment.

DAPO OLANIRAN 
Rating:
5.0

Great service

Nelson Anderson 
Rating:
4.0

Make other vehicle types available. I ordered a 9' cargo van. Website result showed it was available for Friday only to receive a call that they do not have the vehicle a day after. Also, inside the vehicle can be cleaner.

Kingsley Amos 
Rating:
5.0

Customer did not leave a comment.

Sean David Jefferies 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Granville 
Rating:
5.0

I wasnt present for the drop off but everything went smoothly and the people I spoke with were friendly and helpful.

B tamarah Feder 
Rating:
4.0

Customer did not leave a comment.

KAREN HYNES 
Rating:
4.0

Customer did not leave a comment.

Paul Penney 
Rating:
5.0

Customer did not leave a comment.

COREY PARSONS 
Rating:
5.0

Customer did not leave a comment.

MCCORMACK Towing AND Repair 
Rating:
3.0

Customer did not leave a comment.

Sandra Hammett 
Rating:
5.0

workers were excellent. no need to improve

Claud Osmond 
Rating:
5.0

Customer did not leave a comment.

Robin BROWN 
Rating:
5.0

Customer did not leave a comment.

Wayne Blackwood 
Rating:
3.0

Our drop off location was closed because of the Holiday… but it was conveniently located.. the return app was confusing?!?! Very !!

Berdina Connolly 
Rating:
3.0

Customer did not leave a comment.

Neville White 
Rating:
5.0

Customer did not leave a comment.

gander repair shop 
Rating:
5.0

The fuel handling is very poor. I was explained the system, so I expected it to be clear. I was informed there was "3/8" of a tank of gas. This is ridiculous in itself. If someone is taking a vehicle, it should be already filled. When I got in the vehicle and eyed the gauge, it wasn't on the "3/8"th mark, but close, so I assumed that "close" was what was expected. I didn't take a picture. Why would I at this point? After my usage of the vehicle, I proceeded to refueling the vehicle. Now I have to guess(?) how much to put in. Pump, check, pump, check...ridiculous. I returned the vehicle only to be told it is not exactly on the 3/8th mark and I would be charged $35. Well, it wasn't when I was given the vehicle. I was told I should have taken a picture. What a system! I then had to proceed back to a gas station to add more fuel, but then of course went over the 3/8th. But i "certainly would not be given a refund." This is the most absurd system ever. If the vehicle was full when I took it, it would be much easier to have it full on return. No guessing on how much to add. Very disappointed in this transaction.

Sherry Mutford 
Rating:
5.0

ALL GOOD.

EDGAR LEE 
Rating:
5.0

Customer did not leave a comment.

Murray Engram 
Rating:
3.0

Office was closed when dropped off. Very ha

Linda Newhook 
Rating:
4.0

Customer did not leave a comment.

Albert Parsons 
Rating:
4.0

Customer did not leave a comment.

Ryan Nippard 
Rating:
5.0

Nothing. Everything was great.

john walsh 
Rating:
5.0

Equipment I first hooked up had a tail light out. As did the one I rented from another location on my last rental. Both resolved instantly. Great service!!

Matt Glover 
Rating:
5.0

Nothing

Eugene Ploughman 
Rating:
5.0

Nothing everything went smoothly.

DECKER towing 
Rating:
5.0

Very very honest and friendly and they go out of there way to help you , thanks guys for the nice service , two thumbs up

LEO BURRY 
Rating:
1.0

Customer service was shit, employee never walked thur the truck with us handed the key over and told us too check the gas gage that was it ,got blamed for damages we never done!!!! A cost of $600 will never rented from that location ever again……

RYAN GALLAGHER 
Rating:
5.0

Customer did not leave a comment.

Calvin Hurley 
Rating:
5.0

Nothing

CLINT PELLEY 
Rating:
5.0

Customer did not leave a comment.

Rod Loder 
Rating:
5.0

Great service ! Thank you

Dollard Dallaire 
Rating:
5.0

Customer did not leave a comment.

Lee Ings 
Rating:
5.0

Customer did not leave a comment.

Lee Ings 
Rating:
5.0

Jeff was excellent to deal with. Very professional

MCCORMACK Towing AND Repair 
Rating:
4.0

Customer did not leave a comment.

Paul Raymond 
Rating:
4.0

Travelled a long distance and needed to use the washroom and wasn’t allowed. That was the only issue plus had to travel 2 hrs to get a trailer.

ROY BOWERS 
Rating:
5.0

Nothing as far I’m concerned, everything good.

BASIL GILLINGHAM 
Rating:
5.0

Good experience

HUNTER LOWE 
Rating:
5.0

Customer did not leave a comment.

John mikee Ross 
Rating:
5.0

Really good service from both locations they were very helpful in getting the vehicle that we needed and resolved the issues that we had encountered thank you all involved

clifford eolitt 
Rating:
5.0

Customer did not leave a comment.

STEVE FILIP 
Rating:
2.0

They charged me an extra $35! Said the I haul truck did not have the same amount of gas as when I picked it up. I made sure the gas was 1/4 full the same as when I picked it up. They will not return the $35 and charged me more for gas!!! Will never use them again

JANICE ELIZABETH WALTERS 
Rating:
1.0

We booked the uhaul at b and b storage in harebay . It was confirmed the day before the truck was there . Drove to the location and nobody was there neither was the truck . We ended up having to drive a hour extra each way to gander location to get a truck

Natasha Wiseman 
Rating:
5.0

Customer did not leave a comment.

Jerome Powell 
Rating:
3.0

Customer did not leave a comment.

ROSS HICKS 
Rating:
2.0

The locks used on the vehicles for after hrs pick up are horrendous. They are very difficult to open. This is the second time I have rented from this location in 10 months and it’s the same problem. Moving is very stressful and having to deal with a stubborn lock does not help. I would have gladly chosen another location but it is to far away.

Michael Joseph Dwyer 
Rating:
5.0

Customer did not leave a comment.

Matt Kennedy 
Rating:
5.0

Customer did not leave a comment.

Verbena Boyd 
Rating:
5.0

Customer did not leave a comment.

Mike Thomas 
Rating:
3.0

I would recommend this location because it is the only one in Gander Newfoundland. There were no TV or art boxes in the store and there was no packing tape in the store. I needed both. And, although I had rented a 15' truck, the only size available to me on pick up was a 26' truck which increased my cost by $140 on the ferry from Newfoundland to Nova Scotia and likely increased my gas cost by 20%. I was really not happy with that.

Louise Tardif 
Rating:
5.0

my experience was great. no complaints

Dustin Fischer 
Rating:
5.0

Never had any troubles in the Gander location. It was only a drop off. No waiting and the representative was friendly.

Boyd Turner 
Rating:
5.0

The agent was more than I expected he was awesome I really appreciated him accommodating us through our troubles that we had the next day trying to store our belongings thank you so much

OSCAR DAY 
Rating:
3.0

Customer did not leave a comment.

Greg Edwards 
Rating:
5.0

Fast friendly service. Couldn’t ask for more. Great experience all around. I will be a repeat customer.

Robin Brown 
Rating:
1.0

U-Haul changed my reservation to a truck twice the size..! The location was NOT able to do anything about it...saying that they did not have any other trucks. I saw 2 vehicles sitting on the lot that were smaller. When I asked for a discount for the extra fuel that the bigger truck would use... they told me that was up to the receiving location... All in all a bad experience .!

Thomas Sander 
Rating:
5.0

That last question I would have to say — “ the location is fine but having trucks or covered pull trailers on site is a problem here , where we live is hub of Gander Bay Area, a very large area. We reserved 2 trucks but could only 1 when time came , the second one was not. Available when we went to pick it up . Closest place they said to get one was in St John’s …… 4 hrs drive , each way , away!!!!! Or Lewisport ….. an hour to get the & an hour back . Not good enough ,,,, need to have more trucks or covered trailers on lot at all times . Might not like my comment but we were in a horrible situation when truck reserve was not available when needed ….. hope you had a wonderful long weekend, cause we certainly didn’t. MY opinion …. Stay safe .

dona molloy 
Rating:
3.0

Customer did not leave a comment.

Roy Folkes 
Rating:
5.0

The booking process did not go well. I spent an hour in store due to your system glitch. It was horrible. Really delayed my day. The staff were incredible. But the glitch and slow down were horrific

Robyn Jennings 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE CREWE 
Rating:
4.0

Customer did not leave a comment.

David Cheeks 
Rating:
5.0

Customer did not leave a comment.

NormaandGeoff Torraville 
Rating:
5.0

Customer did not leave a comment.

Wayne Evans 
Rating:
4.0

Everything was great

loretta Pickott 
Rating:
5.0

I’ve had bad experiences with uhaul and swore I’d never go back. I had no options this time and the guys at Gander Repair Shop were excellent to deal with. I would gladly use them again and recommend them.

Noel Cantu 
Rating:
5.0

Customer did not leave a comment.

JEFF TORRAVILLE 
Rating:
3.0

Customer did not leave a comment.

Mike Huneault 
Rating:
3.0

Improve update your locations around the provinces. Make sure places are still open.

Craig Drew 
Rating:
3.0

Drop off location no one available

Ron Sullivan 
Rating:
3.0

Ensure that reserved equipment is made available to the customer.

Eric Chisholm 
Rating:
4.0

Well done it verbally but the email I got with my bill summary wasn’t clear at all

Bruce Terris 
Rating:
5.0

Customer did not leave a comment.

Dean Layte 
Rating:
5.0

The best service ever

JEFFERY FRANCIS 
Rating:
5.0

All good, awesome service

LEWISPORTE CO OP 
Rating:
4.0

Customer did not leave a comment.

Peter Hynes 
Rating:
5.0

You can't improve on PERFECTION & EXCELLENCE.😆😊

bill osborne 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HEWLIN 
Rating:
4.0

Don't carge me for a full tank of gas when it was of by a little

RICHARD WISEMAN 
Rating:
2.0

The online process of picking up a vehicle after hours was very confusing. We arrived at 4pm and the store was already closed.

Amara Drysdale 
Rating:
5.0

The agent was very helpful and professional.

PAUL BRAZIL 
Rating:
5.0

MAKE THE CATWALK WIDER

DON BARBOUR 
Rating:
5.0

Customer did not leave a comment.

Noelle Simms 
Rating:
2.0

The lock was super hard to align letters to put the password and open. Spent 30 minutes jiggling and tweaking letter alignment. Couldn’t get lock to work proper on return so I locked key and lock in truck only to be told after, there is a drop box for key. I was informed the rental location had to call a locksmith to get the key, which I find very hard to believe, that a rental location doesn’t have a spare key. Sounds pretty stupid to me if they can’t predict this might happen!!!

Jeffrey Weeks 
Rating:
4.0

The only issue I had was the website originally let me book the vehicle for 7:30am. But when it came time to confirm the reservation it said it wasn't available til 9am. Other than that, top notch service.

Sonny Ennis 
Rating:
4.0

Customer did not leave a comment.

Donna Gray 
Rating:
5.0

Customer did not leave a comment.

ROBERT B BROWN 
No reviews have been submitted for this location.

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