Need to completely overhaul the U-Haul mobile system pick up. The vast majority of the information you put in should be done long before you get to the pick up site, not in your car for 10-15+ minutes (such as taking your picture, adding in extra contacts, or your passport number etc.) In addition, the locks should be covered over in plastic boxes to prevent their freezing in colder climates. We had to breath on the lock and spent 5-10 minutes just trying to put in the code to unlock and get the key. It would also be a lot more efficient for everyone if the trucks came prefilled and you just topped it up before drop up, rather than having to take a picture of the gas gauge and estimate how much to put in it. The vehicle system itself though is rather good. The loading ramp makes moving big items relatively easy. Only things that would've been nice would be more grip in the back for walking on. Slowly started to become like an ice brink as we we're tracking in snow each time we came in and out.
Paul P.
Customer Reviews for Gander Repair Shop Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Excellent service and equipment ! Job very well done thank you soo much !!
JASON REX H.Excellent and very nice people to deal with.
DECKER T.Terrific service, very friendly staff. Would highly recommend to others. ¡Gracias!
NORMAN JOHN C.Excellent service - thank you for no charge when the truck and trailer were stuck in North Sydney because of washed out roads and inclement weather. Gander was very professional, helpful and happy to assist the customer.
RANDYD H.The truck was swept and no garbage in the truck but the floor was a bit grimy
BRUCE ROBINSON T.Very helpful in info for next time I rent which will be within next two weeks. No issues
ROSS R T.None,great service.
GREGORY FRANCIS O.Uhaul in my town didn't have anything available, sent me an hour out of town burning my own gas to get one. I should have kept trying to get a truck from another company or someone else.
MICHAEL GREGORY H.service was awesome.
JEFFERY FRANCIS W.Very professional, takes care of the customer. Very friendly staff. Easy to talk to. Good experience.
RICKY SHAWN H.All good. Well pleased!
BOYD JOHN G.Guarantee pick update- not specific to location but U Haul policy
JENNIE MYRA M.I was told that I was being charged .89 per mile and when I got my invoice it was 1.43 per miles, they told me when I called but it doesn't add up right. I was supposed to be 185 miles x .89 but I got charged 200 miles @ 1.43
AMBROSE JR W.You're doing great.
FRANKLIN R B.The person there guide me to the proper was for renting the uhaul
MASIS N.Friendly, helpful staff.
DAVID C.All good, Thanks
DENNIS B.Great job with no issues
ALLAN B.Great staff who were very friendly. The return process was very quick and Painless.
Ben F.Greater selection
BRIAN WILFRED D.If you charge a customer for bringing a truck back with too little fuel then you should compensate a customer when it is brought back with more fuel. Your policy regarding this stinks.
ANDREW CALVIN W C.$100 for locking the keys in the vehicle is a bit much.
HOWARD D Y.Everything went smoothly and in a timely matter,no issues whatsoever.
Roger H P.I don't have any comments on how to improve you guys did perfect truck was clean and fair prices!
LEON SHELDON P.Like to see trailer brake on the trailer.
Jeffrey David P.It was closed over weekend, but did online and was a little confusing. Staff on opening day were excellent. I'm awaiting my email close out receipt from u haul main office no luck yet!
LEONARD BRYAN S.My only challenge was I wanted to rent a trailer from St. John's and travel to Gander and back. The day I was going to pick up the trailer I was informed it was in Carbonear. That's an hour out of my way. What was supposed to be $29 rental turned into almost $300 because I had to get a trailer in Gander one way. The lack of inventory cost me
RONALD WAYNE Y.Service was great. Very friendly and helpful.
DAVID J B.I think your rentals should start off with a full tank of gas and be returned with a full tank of gas.
Berkly B.Professional, Knowledgeable & Friendly. Excellent Experience.
DAVID S W C.The truck as dirty and not disinfected and there was garbage left in the cab.
Wade P.Use a different lock very hard to open and operate.
Trina B.Location was great, staff wonderful. Highly recommend.
HAYWARD ELIAS C.Everything was great.
Perry L.All was good, however unit condition should have been discussed with the clerk and not an email sent. Email was not read until well after I left the site. There was no increasing this could not have been done in person.
boyd L.The staff at Gander Repair Shop in Gander NL are professional all the way, excellent to deal with and any of my U Haul needs will be done from there.
Garry F.Nothing!!!! The service was awesome and I highly recommend this location!
DENISE A M.Fast friendly and convenient. What more can you ask for. Excellent experience, will definitely use this location again when I need a truck.
ROBIN SCOTT B.Very courteous and helpful staff.
DAVID C.Excellent service!
GONZO DWIGHT W.Very impressed with your service and Would not hesitate using ypur service again when needed.
David W C.Including unlimited miles other than that it was perfect 🤩. It saved me a lot of time and money Thank you... Mary Hodder
MARY H.Gracias
DENNIS B.Improve the uHaul app. My card was charged 3 times for one rental. None of these charges have been reimbursed even though I was told the charges had been reversed. So what should have been a $40 rental, in essence cost me $188.88. Beyond pissed off!!
dean P.Nothing. What I'd like to see is. 1 6x12 trailer and at least a 20ft truck that is only for in town rentals. I understand that at times this may be hard but, as a valued customer that uses your service alot, it might be something to think about for future customers.
STEVE F.Thank you for great service
Dennis B.Fast & friendly service. It was a breeze to book a Uhaul over the phone from Ottawa. My colleagues in Gander were able to pick up the van same day. I originally called a different UHaul supplier looking for a specific van, he didnt have one, but got me in touch with Gander Repair Shop, which did. Highly recommend!
CARL M.Rates are two high for the amount we needed it for
Kevin B.