Customer Reviews for Gander Repair Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was in and out in 5 mins, and treated courteously and professionally.

Rating:

2.0

Gander didn't have anything to rent and didn't help me or advise that it would be easier to do a rental from st John's

Rating:

5.0

Great service

Rating:

1.0

Rip off .Kenmount stjohns nl are a bunch of crooks

Rating:

5.0

Great service returning truck.

Rating:

5.0

Great service

Rating:

4.0

Make other vehicle types available. I ordered a 9' cargo van. Website result showed it was available for Friday only to receive a call that they do not have the vehicle a day after. Also, inside the vehicle can be cleaner.

Rating:

5.0

I wasnt present for the drop off but everything went smoothly and the people I spoke with were friendly and helpful.

Rating:

5.0

workers were excellent. no need to improve

Rating:

3.0

Our drop off location was closed because of the Holiday… but it was conveniently located.. the return app was confusing?!?! Very !!

Rating:

5.0

The fuel handling is very poor. I was explained the system, so I expected it to be clear. I was informed there was "3/8" of a tank of gas. This is ridiculous in itself. If someone is taking a vehicle, it should be already filled. When I got in the vehicle and eyed the gauge, it wasn't on the "3/8"th mark, but close, so I assumed that "close" was what was expected. I didn't take a picture. Why would I at this point? After my usage of the vehicle, I proceeded to refueling the vehicle. Now I have to guess(?) how much to put in. Pump, check, pump, check...ridiculous. I returned the vehicle only to be told it is not exactly on the 3/8th mark and I would be charged $35. Well, it wasn't when I was given the vehicle. I was told I should have taken a picture. What a system! I then had to proceed back to a gas station to add more fuel, but then of course went over the 3/8th. But i "certainly would not be given a refund." This is the most absurd system ever. If the vehicle was full when I took it, it would be much easier to have it full on return. No guessing on how much to add. Very disappointed in this transaction.

Rating:

5.0

ALL GOOD.

Rating:

3.0

Office was closed when dropped off. Very ha

Rating:

5.0

Nothing. Everything was great.

Rating:

5.0

Equipment I first hooked up had a tail light out. As did the one I rented from another location on my last rental. Both resolved instantly. Great service!!

Rating:

5.0

Nothing

Rating:

5.0

Nothing everything went smoothly.

Rating:

5.0

Very very honest and friendly and they go out of there way to help you , thanks guys for the nice service , two thumbs up

Rating:

1.0

Customer service was shit, employee never walked thur the truck with us handed the key over and told us too check the gas gage that was it ,got blamed for damages we never done!!!! A cost of $600 will never rented from that location ever again……

Rating:

5.0

Nothing

Rating:

5.0

Great service ! Thank you

Rating:

5.0

Jeff was excellent to deal with. Very professional

Rating:

4.0

Travelled a long distance and needed to use the washroom and wasn’t allowed. That was the only issue plus had to travel 2 hrs to get a trailer.

Rating:

5.0

Nothing as far I’m concerned, everything good.

Rating:

5.0

Good experience

Rating:

5.0

Really good service from both locations they were very helpful in getting the vehicle that we needed and resolved the issues that we had encountered thank you all involved

Rating:

2.0

They charged me an extra $35! Said the I haul truck did not have the same amount of gas as when I picked it up. I made sure the gas was 1/4 full the same as when I picked it up. They will not return the $35 and charged me more for gas!!! Will never use them again

Rating:

1.0

We booked the uhaul at b and b storage in harebay . It was confirmed the day before the truck was there . Drove to the location and nobody was there neither was the truck . We ended up having to drive a hour extra each way to gander location to get a truck

Rating:

2.0

The locks used on the vehicles for after hrs pick up are horrendous. They are very difficult to open. This is the second time I have rented from this location in 10 months and it’s the same problem. Moving is very stressful and having to deal with a stubborn lock does not help. I would have gladly chosen another location but it is to far away.

Rating:

3.0

I would recommend this location because it is the only one in Gander Newfoundland. There were no TV or art boxes in the store and there was no packing tape in the store. I needed both. And, although I had rented a 15' truck, the only size available to me on pick up was a 26' truck which increased my cost by $140 on the ferry from Newfoundland to Nova Scotia and likely increased my gas cost by 20%. I was really not happy with that.

Rating:

5.0

my experience was great. no complaints

Rating:

5.0

Never had any troubles in the Gander location. It was only a drop off. No waiting and the representative was friendly.

Rating:

5.0

The agent was more than I expected he was awesome I really appreciated him accommodating us through our troubles that we had the next day trying to store our belongings thank you so much

Rating:

5.0

Fast friendly service. Couldn’t ask for more. Great experience all around. I will be a repeat customer.

Rating:

1.0

U-Haul changed my reservation to a truck twice the size..! The location was NOT able to do anything about it...saying that they did not have any other trucks. I saw 2 vehicles sitting on the lot that were smaller. When I asked for a discount for the extra fuel that the bigger truck would use... they told me that was up to the receiving location... All in all a bad experience .!

Rating:

5.0

That last question I would have to say — “ the location is fine but having trucks or covered pull trailers on site is a problem here , where we live is hub of Gander Bay Area, a very large area. We reserved 2 trucks but could only 1 when time came , the second one was not. Available when we went to pick it up . Closest place they said to get one was in St John’s …… 4 hrs drive , each way , away!!!!! Or Lewisport ….. an hour to get the & an hour back . Not good enough ,,,, need to have more trucks or covered trailers on lot at all times . Might not like my comment but we were in a horrible situation when truck reserve was not available when needed ….. hope you had a wonderful long weekend, cause we certainly didn’t. MY opinion …. Stay safe .

Rating:

5.0

The booking process did not go well. I spent an hour in store due to your system glitch. It was horrible. Really delayed my day. The staff were incredible. But the glitch and slow down were horrific

Rating:

4.0

Everything was great

Rating:

5.0

I’ve had bad experiences with uhaul and swore I’d never go back. I had no options this time and the guys at Gander Repair Shop were excellent to deal with. I would gladly use them again and recommend them.

Rating:

3.0

Improve update your locations around the provinces. Make sure places are still open.

Rating:

3.0

Drop off location no one available

Rating:

3.0

Ensure that reserved equipment is made available to the customer.

Rating:

4.0

Well done it verbally but the email I got with my bill summary wasn’t clear at all

Rating:

5.0

The best service ever

Rating:

5.0

All good, awesome service

Rating:

5.0

You can't improve on PERFECTION & EXCELLENCE.😆😊

Rating:

4.0

Don't carge me for a full tank of gas when it was of by a little

Rating:

2.0

The online process of picking up a vehicle after hours was very confusing. We arrived at 4pm and the store was already closed.

Rating:

5.0

The agent was very helpful and professional.

Rating:

5.0

MAKE THE CATWALK WIDER

Rating:

2.0

The lock was super hard to align letters to put the password and open. Spent 30 minutes jiggling and tweaking letter alignment. Couldn’t get lock to work proper on return so I locked key and lock in truck only to be told after, there is a drop box for key. I was informed the rental location had to call a locksmith to get the key, which I find very hard to believe, that a rental location doesn’t have a spare key. Sounds pretty stupid to me if they can’t predict this might happen!!!