Customer Reviews for G&D Portable Buildings
(U-Haul Neighborhood Dealer)

55 reviews

305 S Grand Ave   De Quincy, LA 70633

(337) 317-8249

Office Hours

  • Mon-Fri: 10 am–2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(337) 317-8249

305 S Grand Ave
De Quincy, LA 70633

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice owners

amanda green 
Rating:
4.0

Customer did not leave a comment.

Donald Emigh 
Rating:
5.0

Customer did not leave a comment.

amanda green 
Rating:
4.0

Very Responsive

PERCY JACKSON 
Rating:
5.0

Super helpful, and super nice!

REBEKAH WOLF 
Rating:
5.0

Customer did not leave a comment.

Fay Santiny 
Rating:
1.0

Such a SCAM. Do not advertise a price then be billed 2x that price. i would have been better off renting a trailer from tractor supply.

Myrline Sonnier 
Rating:
3.0

I would recommend this location only because of the proximity to where I work. I would not recommend it otherwise since there was no one there at the posting opening time nor 30 after that time. I rented a 6’x12’ trailer and if two other male customers (who were also waiting on the personnel to open the business)had not been there, I would not have been able to get the trailer off my hitch and back to work. There was another set of customers who were waiting to get a rental also. Not very professional business owners.

Terri Callahan 
Rating:
5.0

Great service

Donna Burch 
Rating:
5.0

The rental was done all via website. I never spoke to a person. I wish the mileage was a better rate that $1.09 per mile. That’s double the national average.

Christina Phillips 
Rating:
5.0

All was perfect

pedro enriquez 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY BETHARD 
Rating:
5.0

Mrs. Taylor was very sweet and Helpful when I came to pick up the trailer. She was dealing with other customers and the phone ringing and me. I was really impressed with her professionalism in multitasking and getting me everything i needed and handling her other costumers. 10 outta 10 will be back here for ALL my future UHaul needs! highly recommend this place. i got caught in traffic trying to return and didnt have it back by time we said i would and she said it was no problem! i really liked that they gave me some extra time on my return and i was able to relax in traffic when returning.

Ryan Black 
Rating:
2.0

Unit was not available locally. Made reservation well in advance. Customer service told me it was policy and I could just cancel or drive 23 miles to pick up unit. That location took almost 45 minutes to complete the rental agreement due to computer/internet issue. Very disappointed. When I got to pick up location they had no moving blankets or supplies. Then had to drive back to get those. Worst uhaul experience I’ve had. Customer service did nothing, very disappointing. Could at least offered to compensate me for my time and inconvenience.

Brad Fluman 
Rating:
3.0

Put a jack on the 6x12 trailer to make it easier to hook up and unhook multiple times during a 3 day rental…jacks only cost $50-$60. My back is killing me from lifting that thing so much……

Steven Breaux 
Rating:
5.0

It was awesome.

SHERRY SNELL 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LARVADAIN 
Rating:
2.0

no one there had to call around an was told to un hook it no paperwork no one around

JAMES STANLEY 
Rating:
1.0

Customer did not leave a comment.

MATTHEW LAWRENCE 
Rating:
5.0

Smooth transaction. Friendly considerate staff.

Bennie Stewart 
Rating:
5.0

This was so easy and without a problem

Sondra Vincent 
Rating:
5.0

Improve the navigation on your website it was little difficult to do so since it automatically went Spanish language. Way to more steps to complete the reservation. A few times had to redo a few steps. But overall your website was satisfactory.

Leland Myers 
Rating:
4.0

I can't say personal was helpful because they was closed. But it was a clean place.

Paulette Clark 
Rating:
5.0

Customer did not leave a comment.

Newton Martin 
Rating:
5.0

Drop off was much quicker and easier than expected. Olivia had us in and out within several minutes. Thank you!

Tammy Fontenot 
Rating:
5.0

Great service!

Samuel Smith 
Rating:
5.0

Customer did not leave a comment.

Sidney Mayeaux 
Rating:
5.0

Worked with me to pickup and drop off rental outside of normal business hours do to time constraints of my own. Great people friendly staff. I am glad to have U-Haul back in our local community and I will personally use this location in the future any time I have a need.

Greg Davis 
Rating:
5.0

Wasn't happy that my rental at the original facility was unavailable when I went to pick it up. I had to drive 30 minutes out of the way to the place I ultimately rented from. Killed an hour and a half of my time and about $30 in wasted fuel.

Ronald Dattola 
Rating:
1.0

Wipers were no good on vehicle and got caught in the rain. Was also wrongfully charged for fuel.

Jose Hernandez 
Rating:
5.0

Customer did not leave a comment.

Larry cuppy 
Rating:
5.0

Customer did not leave a comment.

cheryl Baker 
Rating:
2.0

This location was 20 miles out of my way. I ended up with a mileage charge because of this. The Location was closed so I had to just drop off. The next day I get a bill for the mileage and fuel charge. We stopped 6 blocks from the location and filled to the appropriate level and they still charged me. No way to get this corrected now. Very unhappy with the service. I would like someone with U-haul to contact me at 713-540-7878. Mike Jones.

Michael Jones 
Rating:
4.0

Too muddy. Can barely drive in there

Blake Gaspard 
Rating:
5.0

Customer did not leave a comment.

Charles Brandon 
Rating:
1.0

The owner is not concerned with the customers at all!!!

Melissa Bonsall 
Rating:
5.0

Good service

ROGER CREEL 
Rating:
5.0

No complaints with this location at all. I do have a complaint with U-Haul. I sat and entered ALL the information needed to rent a trailer...including Credit Card info, make and model of vehicle to pull the trailer...everything you could possibly think of......on the Internet. When I got to the local dealer to pick up the trailer, I had to sit there AGAIN while she re-entered all the info, because U-Haul's website doesn't save it. An extra 20 minutes or so delay, because U-Haul evidently has nobody smart enough to program their dealer's website to do so. Unheard of nonsense in this day of technology.

Terry Bearden 
Rating:
2.0

The place doesn’t have anyone there half the time

sondra tyler 
Rating:
5.0

Customer did not leave a comment.

Larry Devito 
Rating:
1.0

We returned the truck with a full fuel tank but was charged $31.20 for additional fuel. What a scam. This experience, if not resolved by U-Haul, will be shared with many friends and business associates (and on social media). as possible

Tim Herrick 
Rating:
4.0

Dropping off a trailer with no one on site is a little unsettling. Would be nice if the online drop off could be used for trailers as well as for trucks.

Paul Burcher 
Rating:
5.0

Super nice and easy to do business with. Even had a phone call on Sunday telling me to call if I had any trouble at all. Best U-Haul dealer I’ve ever used!!!!

Betty Foster 
Rating:
5.0

Customer did not leave a comment.

Larry cuppy 
Rating:
5.0

Customer did not leave a comment.

Tonya Hodges 
Rating:
5.0

Customer did not leave a comment.

Timothy Miller 
Rating:
5.0

Customer did not leave a comment.

Robert Pfundstcein 
Rating:
1.0

First of all, the location was an hour's drive away. There should have been a way to get the equipment at a closer location. Second, when we needed to get the trailer hooked up to the moving truck, there were other trucks blocking the way and I had to go find the woman who was showing a portable building and ask her to move a truck. There was no one to help with hooking the trailer up. Thank God my boyfriend knows how to do it or I'd have been unable to move!

JOHN LAESCH 
Rating:
2.0

The employees were very very nice and welcoming and did everything they could to get the order to work. There was a lot of computer/laptop technical errors and problems they worked through till they had the order to accept. We arrived near closing hours. They helped attached the trailer to our truck and told us we are good to go. 30 miles away we began to drop the trailers hydraulic jack and it failed, especially once the car weight was on it. It was rusted and took two of us to turn. We eventually had to use my hydraulic jack to lift and lower the trailer. Once we got the car on the trailer we unfastened the tire straps from the reel to find the right strap had been cut off. So the employees failed to quality check their equipment. We were on a time constraint so we used the left wheel strap and the attached chains to get on our way as we are already behind our schedule.

Joseph Smith 
Rating:
4.0

Cute she-shed!

PAUL BURCHER 
Rating:
4.0

The trailer needed sweeping out otherwise it was great.

Joe Landers 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FOYE 
Rating:
3.0

Clerk in DeQuincy was not very knowledgeable, I had trouble with Andrea in reservations getting me what I needed on the correct day. I had to go to Lake Charles to get an Auto Transport, then I had to go a 3rd location to get an appliance dolly which used up 1/2 my day.

Jim Doyle 
Rating:
3.0

Customer did not leave a comment.

billy kellogg 
No reviews have been submitted for this location.

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