Customer Reviews for Games N Things
(U-Haul Neighborhood Dealer)

418 reviews

1427 US Hwy 49 Bus N   Neosho, MO 64850

Office Hours

  • Mon-Fri: 8 am–12 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

1427 US Hwy 49 Bus N
Neosho, MO 64850

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–12 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The sign in process of uploading the driver license was a bit difficult

Janet Myers 
Rating:
1.0

It took almost two hours to finally get the truck that we had reserved. It put us behind significantly and my husband was late to an interview where we were moving because of the delay. Although the man was very nice and kind, it should not take that long to rent a vehicle due to the system. The return was just as bad of an experience. I will not be using U-HAUL ever again. We used Penske for round 2 of movement and it was a wonderful experience!! Your company never apologized or provided any kind of discount due to the issues.

jennifer doshier 
Rating:
4.0

Well I didn't get the dollies I requested nor did I get the blankets. I am very unpleased with that aspect. But it was easy to do online just wish I could have got a discounted rate since all the equipment wasn't there and I had to go buy those items instead of renting since I really don't need them.

Lindsay Cohu 
Rating:
4.0

The games and things location was great. But before I finally got to grab that truck, the one I was supposed to get I couldn't get in with the app. And the call center took forever to answer only to put me back in the que. I had three guys I was paying by the hour that had to wait for me to finally get connected to someone that knew what she was doing and moved my reservation to Games N Things. I had originally reserved the truck at a location that was able to check me out in person. U-Haul moved that reservation to a location that was not manned.

Marsha Rhine 
Rating:
5.0

Customer did not leave a comment.

David blichmann 
Rating:
5.0

The cat was a wonderful co-manager!

Richmond Adams 
Rating:
4.0

Not charge the customers card twice. Got charge when I dropped the van off and again the next day. Still waiting on the second charge to drop off

Lissa Teague 
Rating:
5.0

Customer did not leave a comment.

Garokld McDaniel 
Rating:
3.0

When changing the pickup/drop off point, adding an adequate amount of mileage might be helpful. Driving through the middle of nowhere, one night actually have to hit ah town in order to eat somewhere. Once again, I'M DISABLED AND CAN'T WALK.

Mark Esslinger 
Rating:
3.0

Nobody was available when I opened the door and called out, so I just dropped the key in the drop box.

ROBERT JONES 
Rating:
5.0

Ray had outstanding customer service. Very polite and helpful.

Pat Jennings 
Rating:
2.0

Office smelled of smoke. Employee had difficulty with getting the correct trailer in the computer. Office was very dirty. He complained about robocalls to the office.

Jason Ummel 
Rating:
5.0

The service person was super nice and professional at the Neosho location. Pleasure doing business with you all. Thanks Ed

EDWARD LILEY 
Rating:
5.0

Mr. Stussy is always a pleasure to speak with.

EDWIN THORNTON 
Rating:
3.0

Customer did not leave a comment.

Michele Carter 
Rating:
5.0

Not much the only problem I had was with the app on my phone The owner was very helpful and got us on the rode in no time at all

Sheila Macy 
Rating:
3.0

Customer did not leave a comment.

Tracy Danner 
Rating:
3.0

I gotta call the next morning when the truck was due back. I told him the truck was on the lot. He was telling me it was not. I felt like he was accusing me of stealing the truck. It had been on the lot since nine o'clock the night before. It was returned early. We were not told where to put the key, so my son put it in one of the slots. No I would not recommend. I have always rented uhaul when I needed a truck.

Cara Magruder 
Rating:
5.0

Customer did not leave a comment.

jim clark 
Rating:
5.0

No problems. Check in was quick and the equipment was in good working order.

Jason Schanda 
Rating:
4.0

Customer did not leave a comment.

Linda Nielsem 
Rating:
5.0

Customer did not leave a comment.

Adian Craine 
Rating:
5.0

Customer did not leave a comment.

Deloris Hulsey 
Rating:
3.0

Customer did not leave a comment.

Jenie Krull 
Rating:
5.0

I've used this location 3 times over the years, great customer service and well maintained equipment.

Kyle Brouillette 
Rating:
3.0

Ordered a appliance dolly and was confirmed only to be disappointed that one was not available over the two day period, went to Home Depot they had ine

Jeffrey Meier 
Rating:
5.0

Thanks for making this an easy move

Randy Johnson 
Rating:
2.0

Customer did not leave a comment.

Shalan Ziemianin 
Rating:
3.0

Customer did not leave a comment.

HUGO VELASQUEZ 
Rating:
5.0

It was kind of a slow process since we had to go through all the computers and my phone,take pictures of my ID front and back, it was kind of a hassle so you need to simplify that.

Lanny Hight 
Rating:
4.0

Customer did not leave a comment.

David Riddle 
Rating:
3.0

Customer did not leave a comment.

Carl Murdock 
Rating:
4.0

The gantleman I worked with was very nice and friendly and helpful, but the store itself is not a pleasant place.

Suzan Kllinger 
Rating:
5.0

Customer did not leave a comment.

cameeron daniel 
Rating:
2.0

First, my name is wrong! It is JAMES RIDENOUR, I handed my driver's license to him to enter it! I handed him a credit card with that name on it! So my receipt has the wrong name!! I cannot get reimbursed for my expense with the wrong name on it!

JIm jones 
Rating:
5.0

Customer did not leave a comment.

Carl Roe 
Rating:
5.0

Customer did not leave a comment.

DeWayne Mock 
Rating:
1.0

Way too pricey and I will never use uhaul again.

Kenneth Gates 
Rating:
5.0

Very nice and

Jerry Morgan 
Rating:
5.0

Customer did not leave a comment.

Thomas B Williams 
Rating:
5.0

Gentlemen (Ray) was very helpful. Made sure I felt comfortable with the truck. Answered any questions in a professional manner. Highly recommend.

Donald Brandt 
Rating:
5.0

Customer did not leave a comment.

Joesph Mizutani 
Rating:
5.0

Customer did not leave a comment.

Justin Tillock 
Rating:
5.0

Ray and Son were great

KEITH JEFFRIES 
Rating:
5.0

Customer did not leave a comment.

James Allen 
Rating:
1.0

I reserved the trailer online and did the online check in before picking up the trailer. The online check in included asking whether I wanted any extras or insurance, I declined all questions regarding extras and insurance. When I picked up the trailer, I indicated I had checked in online, I was never ask or offered any changes to my responses to online check in. The person handed the cover envelope with the charge sheet, which I failed to review because I had already completed the online check in and received the balance. When I got to my destination I took out the charge sheet and discovered Safe way and towing had been added to my or for additional $30 charge. I was not happy, my bad for not review the charge sheet before leaving the pick up location. Be forewarned if you complete the online check in.

DAVID RIDER 
Rating:
5.0

Customer did not leave a comment.

Joann Toft 
Rating:
5.0

Customer did not leave a comment.

Mike Stokes 
Rating:
3.0

Customer did not leave a comment.

Jeff Yeager 
Rating:
4.0

Very friendly and.helpful

Linda Willard 
Rating:
1.0

Customer did not leave a comment.

Kristin Waggoner 
Rating:
3.0

Customer did not leave a comment.

marcus orear 
Rating:
5.0

Customer did not leave a comment.

Garokld McDaniel 
Rating:
5.0

Customer did not leave a comment.

Julie Webb 
Rating:
1.0

I was quoted a price on the phone by the owner Ray, and he hadn't put anything in the computer, so, when I got there a woman redid everything and charged me over $150.00 more. Then I was going to pay for a Car Trailer to tow my car and it was $79. so I tried to keep my payment lower, so she said it would be cheaper to rent a Car Dolly, so I did and it ended up being $69. The Tow Dolly was bent and we took pictures of it. There was a tire on the truck with a large bubble on it ( witch we could have been killed if it blew out) and he took pictures of it. The original Tow Dolly that I rented, when hooked up on the truck, the lights didn't work so Ray said it had to be sent to Springfield. So he hooked the bent one up. The guy moving me said going down the road made my car go sideways to the left, which was dangerous. The girl that redid the contract looked at my driver's license and typed my whole name and last name wrong and my address!! She also put down that I rented 2 Tow Dollys. I felt she cheated me on the price of the Tow Dolly at $69. so I should have just kept the Car Trailer at $79. I had to put a $100. deposit on everything and the woman said that I would get my deposit back when I take the truck back....WRONG...After they took out the milage and the gas tank was minus a gallon of gas (it wasn't quite a half of tank), then they have to mail me what's left of my deposit. I should get a check in 7 to 10 days!!!

Annetta Byrd 
Rating:
5.0

Exelent service. Very genuine people. Very rare this day and age.

Jason Hines 
Rating:
4.0

Customer did not leave a comment.

Tim Lewis 
Rating:
5.0

Customer did not leave a comment.

Michael Mac 
Rating:
5.0

Customer did not leave a comment.

JEFFERY STUDDARD 
Rating:
4.0

Attendant was very helpful.

Mark Thompson 
Rating:
3.0

Customer did not leave a comment.

Jennifer Brooks 
Rating:
2.0

Truck was gross inside. Also charged for another rental day when I dropped it off 2 hours before my time I requested for.

Makayla O'Hare 
Rating:
4.0

Customer did not leave a comment.

Matthew Slauter 
Rating:
5.0

Ray was very helpful and friendly.

Terry Patterson 
Rating:
3.0

This location is run by an older gentleman and it’s not stocked with anything but trucks n trailers. Be prepared to hook it up yourself too

Charles Hayden 
Rating:
5.0

Like dealing with a neighbor. One who wants you to go and return safely. *smile*

Robert Spellmann 
Rating:
5.0

Customer did not leave a comment.

James Bridges 
Rating:
3.0

The self pick up process was a pain and silly to do at the time of pickup. Other than the vehicle pictures, the rest of the process can be done in advance.

Kelly Bryson 
Rating:
5.0

Customer did not leave a comment.

Josie Wolfe 
Rating:
5.0

Customer did not leave a comment.

cassidy rasmussen 
Rating:
3.0

When we went to pick up it smelt like cat pee in the shop really bad. It’s really cluttered as well but the guy is super helpful and nice. When we returned it didn’t smell like cat pee but the initial walk in wasn’t expecting it.

mARCY COLE 
Rating:
3.0

Customer did not leave a comment.

Lauren Schroeder 
Rating:
3.0

Customer did not leave a comment.

WESLEY DRAKE 
Rating:
1.0

Barley had gas when I picked it up, I put gas in and didn’t even get the discount. The vehicle was absolutely disgusting and so dirty. I deep cleaned it from top to bottom and didn’t even get a single thank you. This was awful

Kailey Rubio 
Rating:
5.0

Customer did not leave a comment.

Leatta Workman 
Rating:
4.0

Customer did not leave a comment.

London Elliott 
Rating:
5.0

Customer did not leave a comment.

JOHN FRASER 
Rating:
5.0

Customer did not leave a comment.

Keith Fisher 
Rating:
5.0

Customer did not leave a comment.

Frank Cory 
Rating:
3.0

The man we rented the uhaul from was very friendly and and helpful. No complaints about the service or the cleanliness of the truck, but the fees are, in my opinion, astronomical and the advertised prices are misleading. We rented a truck and it cost us over $200 in fees, plus fuel. We had the truck less than 6 hours.

MELISSA MANSFIELD 
Rating:
5.0

The gentleman who runs Games N Things was super!! Very personable and helpful! We will most definitely be doing any and all future U-Haul rentals Thur him!!

Ashli Helmuth 
Rating:
5.0

Customer did not leave a comment.

Cassidy Rasmussen 
Rating:
5.0

Customer did not leave a comment.

Israel Rivera 
Rating:
5.0

Customer did not leave a comment.

CHARLES SINNAMON 
Rating:
4.0

Customer did not leave a comment.

Jon Addison 
Rating:
5.0

Provide this location with more cursory equipment. Best location in town.

Scott Mansfield 
Rating:
5.0

Customer did not leave a comment.

Scott Mansfield 
Rating:
5.0

Customer did not leave a comment.

Stephen Winzer 
Rating:
5.0

Customer did not leave a comment.

Iva Shields 
Rating:
5.0

Customer did not leave a comment.

Skyleer Commons 
Rating:
3.0

Check trailer tires. 3 out of 4 were bald and I had a blow out.

tyler schmidt 
Rating:
5.0

I did notice the truck needed a tune up or the transmission checked. It kind of did a bounce or jerking motion when first started unless it was in neutral. But once it was moving it ran smooth. Otherwise the experience was terrific.

Jodi Bobbett 
Rating:
5.0

Customer did not leave a comment.

Kelli poole 
Rating:
5.0

Professional

Clay Moore 
Rating:
5.0

Very nice people and they were helpful and I will be going back to them

sTEVEN kEESAMAN 
Rating:
3.0

I was charged a cleaning fee of $25 even though the truck was cleaned.

CYNTHIA SUTHERLAND 
Rating:
5.0

Great place to work with

Paul Hilton 
Rating:
5.0

Customer did not leave a comment.

Melanie Jones 
Rating:
5.0

Ray was friendly and helpful.

DON EGGLEY 
Rating:
5.0

The district representative saved me by finding a location that had what I needed and talked the representative at the location to stay a few minutes later because the trailer at the first two locations would not work for me. Thanks again

Joey Ketchersid 
No reviews have been submitted for this location.

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