Customer Reviews for Galvans Digital Systems
(U-Haul Neighborhood Dealer)

276 reviews

1505 W Walnut St   Rogers, AR 72756
(Centrally located in middle of Rogers)

(479) 845-0971

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(479) 845-0971

1505 W Walnut St
Rogers, AR 72756
(Centrally located in middle of Rogers)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The two ladies that helped me with my rental were great. They helped me get my paper work completed in a timely manner so I could be on my way. I appreciate the service I received & recommend this location for anyone needing a good move. I really enjoyed the friendly service. Thanks, Charles Tedder

Charles Tedder 
Rating:
5.0

Again a great experience at this location! Uhaul is hiring great people and locations!

Roland Chupik 
Rating:
5.0

Great job by the UHaul crew from the both sides Canada - US. Great experience, easy and smooth process to pick up and dropp off the truck

EDWARD CUSTODIO CONTRERAS 
Rating:
3.0

Customer did not leave a comment.

Christopher Anglin 
Rating:
5.0

The staff met me in the parking lot, helped me park, and directed me to the desk to get my receipt. Very friendly, helpful, and efficient.

Perry Turnbull 
Rating:
4.0

Customer did not leave a comment.

John Routh 
Rating:
5.0

Service was great, truck clean . Was told my card would be on hold for estimated amount. It was deducted not held and it was not the correct amount. There’s an approximate overcharge of $16

FRANCISCO JOSE RODRIGUES 
Rating:
5.0

Staff was amazing!

Justin Enderson 
Rating:
5.0

Customer did not leave a comment.

Miles VanVeckhoven 
Rating:
4.0

I have no complaints about the pickup location. I do have a complaint about the reservation system. I called the local number for the location where I wanted to pick up the trailer. Of course, everyone is busy, so I'm transferred to a call center. Even though I've rented about a dozen times, they still had to get all my information again. Then, when I said I only needed the trailer for the day, and would pick up at 9 am, the person on the line gave me a 3pm return time. When I said that was too short, she said she would give me the daily rate, so I could return the following day at the same time, for the same price. Why even go through that step? Then they don't have any trailers at the location I want, at the time I want. It took a few minutes to get that figured out. Why not cover that first? Too remote, too complicated, and too disorganized, in my opinion. And of course, then the text message wanting me to verify everything before I leave the lot, even though they've just taken pictures of everything. I have to stop, allow location on my device etc. etc. It reminds me of a Mitch Hedberg routine. He buys a donut, they ask him if he wants a receipt. He says "I can't imagine a situation where I would need a receipt for a donut. I give you the money, you give me the donut. End of transaction."

KEITH SNYDER 
Rating:
4.0

Customer did not leave a comment.

STANLEY WUEBBELS 
Rating:
5.0

The lady on the phone to rent the trailer was excellent: efficient and accurate!! So refreshing

Jon Banwart 
Rating:
5.0

Customer did not leave a comment.

Michael Larko 
Rating:
2.0

Horrible customer service. Very slow and uninformed on any questions or concerns.

Troy Galloway 
Rating:
3.0

Customer did not leave a comment.

Truman Esmond 
Rating:
4.0

Customer did not leave a comment.

Michael Kaskie 
Rating:
5.0

Customer did not leave a comment.

Luis Lopez 
Rating:
5.0

The location did a great job, the person that called me on the phone and told me my pickup location was changed. Did not keep her promise and let me pick it up early and drop it off at the original drop off time without being penalized.

David Bandy 
Rating:
4.0

Customer did not leave a comment.

Donald Wilborne 
Rating:
4.0

Customer did not leave a comment.

Tom Shirley 
Rating:
5.0

Customer did not leave a comment.

Jan Gillespie 
Rating:
5.0

Customer did not leave a comment.

Matt Kendall 
Rating:
5.0

Great customer service

Bruce Hanna 
Rating:
5.0

Customer did not leave a comment.

Edward Addington 
Rating:
5.0

Customer did not leave a comment.

Tanner Armstrong 
Rating:
5.0

Fastest and most pleasant turn in I have ever had. Amazing service. This will be my go to location anytime I need Uhaul in this area.

Susan Hill 
Rating:
4.0

Customer did not leave a comment.

Scott Churchill 
Rating:
3.0

U-Haul cargo truck needs it's alignment done. But other than that it's okay.

Ronecia Liwanag 
Rating:
4.0

Get a new computer system!!!!!

Nicolette Moralez 
Rating:
3.0

Customer did not leave a comment.

Paul Straubel 
Rating:
5.0

Great drop off experience after a rough beginning to a multi state move. Ms. Carla is Great to Work With !!

Glen Looman 
Rating:
5.0

Ms. Carla was Excellent to deal with, Great facility, excellt service, she was EXTREMLY HELPFULL !! Great Job !

Glen Looman 
Rating:
5.0

Customer did not leave a comment.

Drew Tyk 
Rating:
3.0

It was a tight squeeze to get to the trailer.

William Colbert 
Rating:
4.0

The location staff tried everything they can to get me UHAUL. The UHAUL was not ready for the Reserved time and I have wait for 1.5 hours to get an alternate UHAUL and that also came with restrictions of returning it before the time I requested . I requested UHAUL for 24 hours but the alternate UHAUL given to me was given for 16 hours or so . Not so good experience but we did not have any other option as it was last minute change byUHAUL.

Hari hara Guduru 
Rating:
5.0

Everything was great!!

nancy peeples 
Rating:
5.0

Checking in and out was so easy! The truck and keys were ready for me upon arrival. Great first time experience.

Tiffany Valencia 
Rating:
5.0

Customer did not leave a comment.

Danielle Long 
Rating:
4.0

Customer did not leave a comment.

William Stafford 
Rating:
5.0

The lady who helped me was friendly and efficient.

brian donovan 
Rating:
5.0

Customer did not leave a comment.

ASA THACKER 
Rating:
5.0

Customer did not leave a comment.

Corey McNabb 
Rating:
4.0

Customer did not leave a comment.

Tamela Day 
Rating:
5.0

Customer did not leave a comment.

Lawrence Wachsmann 
Rating:
5.0

Convenient, timely and courteous. Well appreciated .

Jeff White 
Rating:
2.0

I dealt with an inexperienced rental person, she struggled to compete the documentation & it took a LONG time to finish the transaction. Additionally the trailer wasn't connected properly (not fastened to the ball hitch), consequently the trailer bounced off of the ball hitch. Luckily my vehicle was not damaged Note - I reported this incident to Galvan's & they handled it exceptionally well. A U-haul rep (Cory Platt) called me within minutes, was super apologetic, instructed me to have the under carriage of my vehicle checked (since the trailer tongue hit the under carriage) AND credited all the rental charges back to my credit card.

Pat Nolte 
Rating:
3.0

Customer did not leave a comment.

Michael andrew Quinn 
Rating:
5.0

All was good.

Gerald Staten 
Rating:
5.0

Customer did not leave a comment.

Carlos Amargos 
Rating:
5.0

Customer did not leave a comment.

JOHNNY COOK 
Rating:
3.0

Customer did not leave a comment.

Dorothy Dykes 
Rating:
4.0

Overall great experience. Ladies were very helpful and courteous.

Jack dean Mudd 
Rating:
3.0

We had to go to this location because the one we had a truck reserved at cancelled and said they couldn’t get the truck we reserved. We ended up getting a truck that was not big enough. But we had to make do with what we could get. Very disappointed in the Bentonville and rogers facility. Would not recommend to anyone.

William bruce Henshaw 
Rating:
4.0

Friendly staff but not good signage for location.

Twanna Jackson 
Rating:
3.0

Not very easy to find the location. Need better signage. Overall uhaul experience was subpar to say the least for this move. Nothing to do with either pickup or drop off location but scheduling.

Twanna Jackson 
Rating:
5.0

Very courteous and helpful. Fast service

Jerry Hill 
Rating:
4.0

Customer did not leave a comment.

PAT ZANDER 
Rating:
1.0

When I returned the truck, they tried to claim the truck was 15/16s full upon pickup and it was not so they charged me for 27 gallons of gas I didn't use. So now I have to work my dispute to get this resolved. My experience with U-haul has not been a good one at all.

Kenneth Jones 
Rating:
1.0

Truck was larger then I wanted . Used Dalit of fuel and power steering was making a loud noise . Will never use this location again Rogers Arkansas

Mary Drennen 
Rating:
3.0

Appliance dolly was broke. Paid for it too

Coby Myers 
Rating:
5.0

The team member who helped me was amazing. Somehow the return location was eneted as Benton vs Bentonville/Rogers which is 5 hours awasy. She was able to contact UHail Traffic and get my drop off location updated to Rogers AR. Definitely went above and beyond to solve the issue even though she was not responsible for the wrong drop off location. Superior customer service!

Rebekah Stevenson 
Rating:
4.0

Customer did not leave a comment.

MATTHEW YOUNG 
Rating:
5.0

Customer did not leave a comment.

Michael Martin 
Rating:
2.0

Customer did not leave a comment.

PJ Rumohr 
Rating:
5.0

Customer did not leave a comment.

Jose Valle 
Rating:
5.0

Customer did not leave a comment.

ROBERT MADSEN 
Rating:
5.0

The location was wonderful as always. The truck had a check engine light on and ran like garbage.

casey webb 
Rating:
5.0

Customer did not leave a comment.

VERENICE SANCHEZ JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

Bobbi True 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN LEMUS 
Rating:
5.0

Customer did not leave a comment.

JOSHUA JORDAN DELCOMYN 
Rating:
3.0

The equipment I was given has a bad tire that was not noticed when I inspected it and ended up having to call roadside assistance which added 2.5 hours to my already 1 hour trip. Everything was handled great but it shouldn’t have been necessary.

Tami Graham 
Rating:
1.0

Customer did not leave a comment.

MARIA DOMINGUEZ 
Rating:
3.0

Customer did not leave a comment.

Julie Reynolds 
Rating:
3.0

After this experience with uhaul, it is clear you wouldn't care to improve customer service and I am certain you soon won't need to worry about having customers.

Jesse Benko 
Rating:
5.0

Karla saved my day ! I do recommend this guys 100%

Elias Trejo 
Rating:
5.0

The lady who helped me was very knowledgeable and helped me jack up and hook up the 12’ trailer. Renting was easy and I can not say enough good things about my experience.

TIM SMITH 
Rating:
3.0

I would pick up somewhere else, this is not just a uhaul it is a separate business, extremely busy, I had to step aside so he could take care of his customers first

Rebecca Whisenhunt 
Rating:
5.0

Customer did not leave a comment.

Marty Fugett 
Rating:
1.0

Worst experience I’ve had. Went to my u haul to look at it while I wasn’t present. Changed the time in their computer to 30 min prior to return. Charged me for an extra day and wouldn’t let me use it for the rest of the day they charged me for. Would no recommend doing business with them

Madison Barton 
Rating:
5.0

Customer did not leave a comment.

Donna Young 
Rating:
5.0

Staff was very helpful and friendly. Service time was quick and explanation of terms was clear.

RICK WEBER 
Rating:
4.0

Very nice young lady showed me how to pull in my big rig.

Adam Haessler 
Rating:
5.0

Customer did not leave a comment.

Michael Bradshaw 
Rating:
5.0

Customer did not leave a comment.

SHERWOOD VEGSUND 
Rating:
5.0

Customer did not leave a comment.

James Alvey 
Rating:
5.0

All good..

JOHN UITZ 
Rating:
5.0

Customer did not leave a comment.

DEBORAH RIVERA 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BURKS 
Rating:
5.0

Customer did not leave a comment.

BEAU O'NEAL 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
1.0

I did not choose this location, it was 20 miles farther than the one I selected for drop off which resulting in Uhaul charging me an extra fee for going over the allotted mileage even though it was completely their fault.

BENJAMIN GANS 
Rating:
3.0

Customer did not leave a comment.

Denis Orellana 
Rating:
3.0

The availability of the rented items was well. Along with ease of change in a small window of time. The floorboard condition and the dried muddy floorboard was not expected.

Mac Smith 
Rating:
5.0

Customer did not leave a comment.

ALBA BRIZUELA 
Rating:
5.0

Customer did not leave a comment.

TINA LOUANGPRASERT 
Rating:
3.0

Had to go to another location to pick up ball, had to go to yet another location to pick up blankets

John Thomas 
Rating:
5.0

Customer did not leave a comment.

Stephanie Wood 
Rating:
1.0

Customer did not leave a comment.

Sarah Machado 
Rating:
5.0

Carla was very nice and helpful and courteous. I was very please with the the whole process.

Daniel Lee Bailey 
No reviews have been submitted for this location.

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