Great drop off experience after a rough beginning to a multi state move. Ms. Carla is Great to Work With !!
Glen L.
Customer Reviews for Galvans Digital Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Ms. Carla was Excellent to deal with, Great facility, excellt service, she was EXTREMLY HELPFULL !! Great Job !
Glen L.It was a tight squeeze to get to the trailer.
William C.The location staff tried everything they can to get me UHAUL. The UHAUL was not ready for the Reserved time and I have wait for 1.5 hours to get an alternate UHAUL and that also came with restrictions of returning it before the time I requested . I requested UHAUL for 24 hours but the alternate UHAUL given to me was given for 16 hours or so . Not so good experience but we did not have any other option as it was last minute change byUHAUL.
Hari hara G.Everything was great!!
nancy P.Checking in and out was so easy! The truck and keys were ready for me upon arrival. Great first time experience.
Tiffany V.The lady who helped me was friendly and efficient.
brian D.Convenient, timely and courteous. Well appreciated .
Jeff W.I dealt with an inexperienced rental person, she struggled to compete the documentation & it took a LONG time to finish the transaction. Additionally the trailer wasn't connected properly (not fastened to the ball hitch), consequently the trailer bounced off of the ball hitch. Luckily my vehicle was not damaged Note - I reported this incident to Galvan's & they handled it exceptionally well. A U-haul rep (Cory Platt) called me within minutes, was super apologetic, instructed me to have the under carriage of my vehicle checked (since the trailer tongue hit the under carriage) AND credited all the rental charges back to my credit card.
Pat N.All was good.
Gerald S.Overall great experience. Ladies were very helpful and courteous.
Jack dean M.We had to go to this location because the one we had a truck reserved at cancelled and said they couldn't get the truck we reserved. We ended up getting a truck that was not big enough. But we had to make do with what we could get. Very disappointed in the Bentonville and rogers facility. Would not recommend to anyone.
William bruce H.Friendly staff but not good signage for location.
Twanna J.Not very easy to find the location. Need better signage. Overall uhaul experience was subpar to say the least for this move. Nothing to do with either pickup or drop off location but scheduling.
Twanna J.Very courteous and helpful. Fast service
Jerry H.When I returned the truck, they tried to claim the truck was 15/16s full upon pickup and it was not so they charged me for 27 gallons of gas I didn't use. So now I have to work my dispute to get this resolved. My experience with U-haul has not been a good one at all.
Kenneth J.Truck was larger then I wanted . Used Dalit of fuel and power steering was making a loud noise . Will never use this location again Rogers Arkansas
Mary D.Appliance dolly was broke. Paid for it too
Coby M.The team member who helped me was amazing. Somehow the return location was eneted as Benton vs Bentonville/Rogers which is 5 hours awasy. She was able to contact UHail Traffic and get my drop off location updated to Rogers AR. Definitely went above and beyond to solve the issue even though she was not responsible for the wrong drop off location. Superior customer service!
Rebekah S.The location was wonderful as always. The truck had a check engine light on and ran like garbage.
casey W.The equipment I was given has a bad tire that was not noticed when I inspected it and ended up having to call roadside assistance which added 2.5 hours to my already 1 hour trip. Everything was handled great but it shouldn't have been necessary.
Tami G.After this experience with uhaul, it is clear you wouldn't care to improve customer service and I am certain you soon won't need to worry about having customers.
Jesse B.Karla saved my day ! I do recommend this guys 100%
Elias T.The lady who helped me was very knowledgeable and helped me jack up and hook up the 12' trailer. Renting was easy and I can not say enough good things about my experience.
TIM S.I would pick up somewhere else, this is not just a uhaul it is a separate business, extremely busy, I had to step aside so he could take care of his customers first
Rebecca W.Worst experience I've had. Went to my u haul to look at it while I wasn't present. Changed the time in their computer to 30 min prior to return. Charged me for an extra day and wouldn't let me use it for the rest of the day they charged me for. Would no recommend doing business with them
Madison B.Staff was very helpful and friendly. Service time was quick and explanation of terms was clear.
RICK W.Very nice young lady showed me how to pull in my big rig.
Adam H.All good..
JOHN U.I did not choose this location, it was 20 miles farther than the one I selected for drop off which resulting in Uhaul charging me an extra fee for going over the allotted mileage even though it was completely their fault.
BENJAMIN G.The availability of the rented items was well. Along with ease of change in a small window of time. The floorboard condition and the dried muddy floorboard was not expected.
Mac S.Had to go to another location to pick up ball, had to go to yet another location to pick up blankets
John T.Carla was very nice and helpful and courteous. I was very please with the the whole process.
Daniel Lee B.Very cordial and helpful. Nice people...
Quentin Stephen A.The mobile pickup process took like 30 minutes.
Tyler M.Friendly service and truck was in excellent shape.
Terrance M.There was no accident on my rental
Sreemon P.Nothing. I would like to give a shout out to a lady that was working on 01/03/20 morning time. She called me to confirm that I was all good for pick up that night. She explained the processes that I needed to follow and where to find the truck. She then called me back a few minutes later and informed me that I could save money if I changed the drop off location to the same as the pick up if I wasn't driving far that day. Turns out she was right and it saved me about $80. I have never had anyone do that at a business and I would be lucky to have someone like that on my team at my workplace. I will be returning and have already shared this story to my friends and family. Thank you so much.
Gregory K.It would seem to me that if you are renting trailers from your location you would have someone there that would have someone there that could help with the hookup process. The person that was checking us out didn't seem to be real competent on the check out process.
Paul B.Excellent customer service the agent knew the business well.and was very helpful.
NANCY R.Very quick check in process.
Bernie K.Good service, special mention to the person at the office who was really helpful, provided clarity on everything that we need to be aware of and flexible to accommodate my needs.
Chellappa M.We will always choose this provider over other U-Haul carriers in Rogers. These folks are a true idea of what U-Haul is all about. Happy new year
Gayle C.Great people, great experience will use again.
GILL B.The lady who waited on us was very nice and helpful. She made it happen quickly and then we were out of there. Easy!
JOHN MILTON L.This place Customer service was excellent!!! cannot get better than this!!! thank you!!! Clemencia Convers
clemencia C.Reserved trailer online for $37.90 but was charged $54.64.
JAMES O.Friendly, great experience
Ryan K.