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Brent Logan
Customer Reviews for Gallatin Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was always so helpful, professional, and concerned about any rental concerns, which I never had. Thanks for the great service!
ESTHER BROCKMAN | Overall ExperienceVery easy to work with, extremely helpful during check in and when I brought the equipment back. I’d recommend this location to anyone!👍🏼👍🏼
Chuckie WixMake sure that the vehicle battery is not going to leave you stranded.
Jacob SnowThe online check-in did not work but the attendant was very fast and we were on our way promptly.
Gary SmithNo jack on trailer (had to attach manually alone with no help), equipment was not checked first by staff, trailer leaked terribly, and no help from staff.
Shane StottThe manager who waited on us was knowledgeable of the equipment and pricing. The transaction went great.
Mike JohnsonExcellent customer support. Very professional and helpful.
Bruce SturkI had to take the trailer to another location because this on had no room for it. The other location was closed so I dropped it off there at the instruction of the attendant at the first location. An inconvenience to me.
STANLEY PENNYOur customer service representative was awesome?
Michael DevittGreat service
Bobby BeasleyI had a quick in and out experience when I picked up the UHaul. When I returned it, the office was closed but I was able to utilize the dropbox next to the door. Every step was smooth and easy. Customer service was friendly and helpful.
Myra FLOODThe only reason we moved was we wanted a covered area for motor home so there we would have additional protection for the roof. Other than that we were very pleased! Thank you
Richard Trautschold | Overall ExperiencePerfect in every way! Thank you!
Kevin AndersonCheck engine light on, ac was in and out. No student discount for college students
Elaine CardozaNone. The customer service was impeccable!!!! The absolute best
Troy GentryThe young lady in the office was so helpful and very nice.
ANGELA HOLLAND | Overall ExperienceThe lady did great. Checked and completed and confirmed no damages and it was clean to her expectance at drop off 7-27-23
James WilliamsVery customer friendly
William KnightThis facility was neat clean, staff was awesome!
William KeplerGallatin Mini Storage is a perfect location and met all of my needs.
Charles WaldenRented several times from this location great people great service 5 ⭐️ ⭐️⭐️⭐️⭐️
Kurt HorvathVehicle was confirmed at first location. Not available when arrived. Sent to alternate location for vehicle.
Scott StansleyFast service
Pat BoydThe direction I came upon the drop off location was where I could not see the main office, would be nice if there was a sign to direct drivers around to the 2nd parking lot.
Andra LangfordI started with 3/8 of a tank of gas and returned with 3/8 tank but was charged an additional $12. I only drove 60 miles and put $12.50 or 4 gallons of gas in it.
David WagnerJust a Thank you....for the amazing service I received!
Elaine TitusUhaul was not clean and there was less than ½ a tank. Online check in process was difficult to navigate the 1st time.
WILLIAM CROWDERStaff was professional, courteous and got me in and our quickly.
Daniel LightfootGreat management here, another easy transaction. In, out, and on the road in minutes!
John DaughertyOffice was hard to find & no personnel available for drop off, but they called and made our drop off final. Very nice call & explained how to return the power cord we weren’t supposed to take with us.
walter robertsNothing
Martha BiliunasThe location I rented the trailer was very clean well maintained. The staff was extremely helpful through the whole process in return made my experience wounderful. I would rent from this place again with no worries. Thank you
GERALD WESTGREAT, management team here! I was in and out in 10 minutes. The young lady in the main office is always so pleasant!
john daughtertyEverything smoothly
Ramon MartinezThe best customer service in the middle Tennessee area!
Gallatin Mini StorageGreat Location, Great Personnel, Great Service, Great Experience, Great overall!!!
John CondonExcellent customer service!
Gallatin Mini StorageFriendly and fast..
John GrahamMake the mobile sign in/sign-up easier clean the truck out and make it easier to drop off everything was just too complicated. Way too complicated.
Demetrius LoganVery nice people who run the business
Danielle Gonzalez Caballero | Overall ExperienceHad a little trouble returning I’m 78 years old and the tech video was confusing and I didn’t want to pay 20$ not to be able to complete the video information. And my phone signal kept going out. Otherwise it was a wonderful rental. Thank you.
Francis ByarsNothing, renting at this Uhaul location was the best experience for moving.
Robert MylesCherrie was professional, helpful and outstanding customer Service
Mark SchmitSherry is the best. Polite, accommodating, and very professional.
STEVEN NELSONNothing
BILLY YATESBest experience I have ever had with a storage facility. The office staff was awesome!
Kristy Beck | Overall ExperienceOutstanding service! Lady who helped us was fantastic - thank you!
Kevin AndersonNothing! My experience was fantastic. Thank you!
Brandon MullinsWe moved out on 9/30and a man was notified in the parking lot on 9/28. Hopefully no charge was made for the month of October because the unit was empty.
Teresa Grant | Overall ExperienceYou can start off by having your rental agents honor what was arranged online! I had set up my reservation and prepaid with the understanding that I could drop the truck off at a particular location. I was told by the agent at the pick up location that I would have to pay more to drop the truck off at that location so it was change and my allowed mileage was dropped by 23 miles so instead of going over the limit by 27 miles, I was 50 miles over so I'm shelling out $50 more when it should be $27. Also I asked for 6 furniture pads when I signed up online and those were not provided either. Some excuse was made that I had made my reservation after hours which may be true but it was weeks in advance so I'm calling BS on that as well! I will not be renting any more equipment from UHaul as they seem incapable of honoring what they agree to online.
William NestorMy pickup location was changed 25 mins further out than original pickup. They gave me a $10 credit for it…ok great. It was last minute so I was forced to go with it. My need was only estimated max 25 miles. Because of the last minute pickup it almost doubled that along with the inconvenience of having to return to same location. It was not an option to return to either TWO of the uhaul dealers in my own town. After asking a few people that had used uhaul very recently they had they the same experience. Seems a pattern and a way to just take advantage of people. BAD BUSINESS
Kelsey DansbyHad a dolly reserved on my original order. Watched as the cashier gave the last dolly away to a different customer in front of me. This made my move extra stressful and had to find another dolly at a different location. This took an additional 20 minutes of calling around and additional travel that was not needed. If I as a customer reserve equipment then I expect it to be there or a call hours prior so I can better plan.
Andrew EllerhorstI was impressed by the climate controlled storage. There were less spiders and the overall area was clean and safe.
Willie Wilson | Overall ExperienceMy only complaint is I scheduled a furniture dolly and was charged for one, but there was not one available.
Jessica EsdaleGreat People, Great Customer Service, Great Products, All Around Just Great Place for Your Rentals.
John CondonNothing, thank you.
Daphanie CrenshawHave someone who can come out and confirm the hook-up process and assist with the drop off. My vehicle was damaged because the hitch was not completely locked down and we thought it was. We had to go to a different location 255 Dorothy Jordan Ave, Gallatin, TN 37066 to get some help. That location was fantastic. They took pictures of the damage done to my vehicle and they made sure everything was hooked up right !
Vicky HardimanWoman at the counter was very rude and nasty . Told me to hold my pee cause she didn’t want to unload the door to the bathroom. Sad just hold it
Gregory WenzellTruck was good, but very noisy.
Sam RadererVery friendly staff. Will definitely use again in the future if the need arises. Very clean and secure.
Danny Schneider | Overall ExperienceFor years I've used this storage facility and I am sure that it deserves a grade A+. Thank you for the great service. TMC
Tim Crowell | Overall ExperienceBest units I have ever rented and the office manager is great. She always had time for questions and concerns! An A+ facility!
Sheila Schmaedig | Overall ExperienceYou guys are the absolute best! We have appreciated your help and watchful eyes every year we’ve been there. You have gone above and beyond to assist us in everything we’ve ever needed. We are so grateful for your facility AND the location and easy access can’t be beat. Thank you thank you!!!
KEN THERESA WOOLFENDEN | Overall ExperienceCheri was very helpful and accommodating. I couldn't be more pleased with your service.
Billy Blackwood | Overall ExperienceThank you for helping me with a nice clean place to store my belongings till I could complete my move to Gallatin. Regards, Charles
Charles Crosby | Overall ExperienceSafe and secure....easy in and out with lots of light👍
Christian Ray | Overall Experiencethe storage unit was clean, but many of our things rusted in there, not like a roof leak but more like condensation or general dampness Cherri great to work with
william stoddard | Overall ExperienceWe appreciated your with setting up storage when we moved from Florida! Thank You!
janice denton | Overall ExperienceGreat place and the price was very reasonably
THOMAS HARRISON | Overall ExperienceI would recommend this storage facility to anyone. The Customer Service is excellent!!
Linda Bradley | Overall ExperienceThanks everything went Great,? Appreciate your services & was was real convenient for us,, Again Thanks Everyone!! No problems!!
MARY ANN CHITWOOD | Overall ExperienceGallatin Mini-Storage is simply a great operation. Great, helpful people and a very well maintained facility.
Charles Barr | Overall ExperienceStaff helpful and friendly.
EVAN HAMMOND | Overall ExperienceWonderful place for storage. We will definitely be using this facility for any future storage or truck rental requirements.
MARY DAWSON | Overall Experience