Customer Reviews for Gallatin Mini Storage
(U-Haul Neighborhood Dealer)

572 reviews

120 Nichols Ln   Gallatin, TN 37066

(615) 452-4958

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 11:00 am

Services at this Location:

Contact Us

(615) 452-4958

120 Nichols Ln
Gallatin, TN 37066

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brent Logan 
Rating:
5.0

Everyone was always so helpful, professional, and concerned about any rental concerns, which I never had. Thanks for the great service!

ESTHER BROCKMAN  |  Overall Experience 
Rating:
5.0

Very easy to work with, extremely helpful during check in and when I brought the equipment back. I’d recommend this location to anyone!👍🏼👍🏼

Chuckie Wix 
Rating:
5.0

Customer did not leave a comment.

Jeffery Gruhler 
Rating:
1.0

Make sure that the vehicle battery is not going to leave you stranded.

Jacob Snow 
Rating:
5.0

The online check-in did not work but the attendant was very fast and we were on our way promptly.

Gary Smith 
Rating:
3.0

No jack on trailer (had to attach manually alone with no help), equipment was not checked first by staff, trailer leaked terribly, and no help from staff.

Shane Stott 
Rating:
5.0

Customer did not leave a comment.

PAUL OHALLORAN 
Rating:
5.0

Customer did not leave a comment.

Debbie Martin 
Rating:
5.0

The manager who waited on us was knowledgeable of the equipment and pricing. The transaction went great.

Mike Johnson 
Rating:
4.0

Customer did not leave a comment.

Douglas Washington 
Rating:
5.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

Excellent customer support. Very professional and helpful.

Bruce Sturk 
Rating:
5.0

Customer did not leave a comment.

Mandee Kendall 
Rating:
3.0

I had to take the trailer to another location because this on had no room for it. The other location was closed so I dropped it off there at the instruction of the attendant at the first location. An inconvenience to me.

STANLEY PENNY 
Rating:
5.0

Our customer service representative was awesome?

Michael Devitt 
Rating:
5.0

Customer did not leave a comment.

Jack Samaan 
Rating:
5.0

Customer did not leave a comment.

Darly Golden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Chisholm 
Rating:
5.0

Customer did not leave a comment.

Michael Probus 
Rating:
4.0

Customer did not leave a comment.

william thomas 
Rating:
5.0

Great service

Bobby Beasley 
Rating:
5.0

Customer did not leave a comment.

Louise Porter 
Rating:
5.0

Customer did not leave a comment.

Michael Albo 
Rating:
5.0

I had a quick in and out experience when I picked up the UHaul. When I returned it, the office was closed but I was able to utilize the dropbox next to the door. Every step was smooth and easy. Customer service was friendly and helpful.

Myra FLOOD 
Rating:
5.0

The only reason we moved was we wanted a covered area for motor home so there we would have additional protection for the roof. Other than that we were very pleased! Thank you

Richard Trautschold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerran Clifton 
Rating:
5.0

Perfect in every way! Thank you!

Kevin Anderson 
Rating:
3.0

Check engine light on, ac was in and out. No student discount for college students

Elaine Cardoza 
Rating:
5.0

None. The customer service was impeccable!!!! The absolute best

Troy Gentry 
Rating:
5.0

Customer did not leave a comment.

Kent Atkins 
Rating:
5.0

The young lady in the office was so helpful and very nice.

ANGELA HOLLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY WIKE  |  Overall Experience 
Rating:
3.0

The lady did great. Checked and completed and confirmed no damages and it was clean to her expectance at drop off 7-27-23

James Williams 
Rating:
5.0

Customer did not leave a comment.

Roy Cantillano 
Rating:
4.0

Customer did not leave a comment.

Mark Parr 
Rating:
4.0

Very customer friendly

William Knight 
Rating:
5.0

This facility was neat clean, staff was awesome!

William Kepler 
Rating:
5.0

Gallatin Mini Storage is a perfect location and met all of my needs.

Charles Walden 
Rating:
4.0

Customer did not leave a comment.

Pam Harris 
Rating:
5.0

Rented several times from this location great people great service 5 ⭐️ ⭐️⭐️⭐️⭐️

Kurt Horvath 
Rating:
3.0

Vehicle was confirmed at first location. Not available when arrived. Sent to alternate location for vehicle.

Scott Stansley 
Rating:
5.0

Fast service

Pat Boyd 
Rating:
4.0

Customer did not leave a comment.

Carol Suter 
Rating:
5.0

Customer did not leave a comment.

Thomas Sherer 
Rating:
5.0

Customer did not leave a comment.

morice franklin 
Rating:
5.0

Customer did not leave a comment.

Linda Long 
Rating:
4.0

The direction I came upon the drop off location was where I could not see the main office, would be nice if there was a sign to direct drivers around to the 2nd parking lot.

Andra Langford 
Rating:
4.0

I started with 3/8 of a tank of gas and returned with 3/8 tank but was charged an additional $12. I only drove 60 miles and put $12.50 or 4 gallons of gas in it.

David Wagner 
Rating:
5.0

Just a Thank you....for the amazing service I received!

Elaine Titus 
Rating:
4.0

Uhaul was not clean and there was less than ½ a tank. Online check in process was difficult to navigate the 1st time.

WILLIAM CROWDER 
Rating:
5.0

Staff was professional, courteous and got me in and our quickly.

Daniel Lightfoot 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CROWDER 
Rating:
4.0

Customer did not leave a comment.

Demetrius Horton 
Rating:
5.0

Great management here, another easy transaction. In, out, and on the road in minutes!

John Daugherty 
Rating:
3.0

Office was hard to find & no personnel available for drop off, but they called and made our drop off final. Very nice call & explained how to return the power cord we weren’t supposed to take with us.

walter roberts 
Rating:
5.0

Customer did not leave a comment.

GARY PETTIGREW 
Rating:
4.0

Nothing

Martha Biliunas 
Rating:
5.0

The location I rented the trailer was very clean well maintained. The staff was extremely helpful through the whole process in return made my experience wounderful. I would rent from this place again with no worries. Thank you

GERALD WEST 
Rating:
5.0

GREAT, management team here! I was in and out in 10 minutes. The young lady in the main office is always so pleasant!

john daughterty 
Rating:
5.0

Customer did not leave a comment.

Anthony Sendek 
Rating:
5.0

Customer did not leave a comment.

Emad Ghoubrial 
Rating:
5.0

Customer did not leave a comment.

ROBERT RING 
Rating:
5.0

Customer did not leave a comment.

Neal Harpole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal Harpole 
Rating:
5.0

Customer did not leave a comment.

Douglas Tummons 
Rating:
5.0

Everything smoothly

Ramon Martinez 
Rating:
5.0

Customer did not leave a comment.

Jeremy Armad 
Rating:
3.0

Customer did not leave a comment.

CAROL PETTIS 
Rating:
5.0

Customer did not leave a comment.

Shannon Thomas 
Rating:
5.0

Customer did not leave a comment.

Duane Johnson 
Rating:
5.0

Customer did not leave a comment.

Mahala Mesch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmie Stone 
Rating:
5.0

The best customer service in the middle Tennessee area!

Gallatin Mini Storage 
Rating:
5.0

Great Location, Great Personnel, Great Service, Great Experience, Great overall!!!

John Condon 
Rating:
5.0

Excellent customer service!

Gallatin Mini Storage 
Rating:
5.0

Friendly and fast..

John Graham 
Rating:
1.0

Make the mobile sign in/sign-up easier clean the truck out and make it easier to drop off everything was just too complicated. Way too complicated.

Demetrius Logan 
Rating:
5.0

Very nice people who run the business

Danielle Gonzalez Caballero  |  Overall Experience 
Rating:
5.0

Had a little trouble returning I’m 78 years old and the tech video was confusing and I didn’t want to pay 20$ not to be able to complete the video information. And my phone signal kept going out. Otherwise it was a wonderful rental. Thank you.

Francis Byars 
Rating:
5.0

Customer did not leave a comment.

DINO DEGLOPPER  |  Overall Experience 
Rating:
5.0

Nothing, renting at this Uhaul location was the best experience for moving.

Robert Myles 
Rating:
5.0

Cherrie was professional, helpful and outstanding customer Service

Mark Schmit 
Rating:
5.0

Customer did not leave a comment.

Johnnie Estrada 
Rating:
5.0

Customer did not leave a comment.

Brian Harvey 
Rating:
5.0

Sherry is the best. Polite, accommodating, and very professional.

STEVEN NELSON 
Rating:
5.0

Nothing

BILLY YATES 
Rating:
5.0

Best experience I have ever had with a storage facility. The office staff was awesome!

Kristy Beck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Mcgoldrick 
Rating:
5.0

Outstanding service! Lady who helped us was fantastic - thank you!

Kevin Anderson 
Rating:
5.0

Nothing! My experience was fantastic. Thank you!

Brandon Mullins 
Rating:
5.0

We moved out on 9/30and a man was notified in the parking lot on 9/28. Hopefully no charge was made for the month of October because the unit was empty.

Teresa Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Wood 
Rating:
2.0

You can start off by having your rental agents honor what was arranged online! I had set up my reservation and prepaid with the understanding that I could drop the truck off at a particular location. I was told by the agent at the pick up location that I would have to pay more to drop the truck off at that location so it was change and my allowed mileage was dropped by 23 miles so instead of going over the limit by 27 miles, I was 50 miles over so I'm shelling out $50 more when it should be $27. Also I asked for 6 furniture pads when I signed up online and those were not provided either. Some excuse was made that I had made my reservation after hours which may be true but it was weeks in advance so I'm calling BS on that as well! I will not be renting any more equipment from UHaul as they seem incapable of honoring what they agree to online.

William Nestor 
Rating:
1.0

My pickup location was changed 25 mins further out than original pickup. They gave me a $10 credit for it…ok great. It was last minute so I was forced to go with it. My need was only estimated max 25 miles. Because of the last minute pickup it almost doubled that along with the inconvenience of having to return to same location. It was not an option to return to either TWO of the uhaul dealers in my own town. After asking a few people that had used uhaul very recently they had they the same experience. Seems a pattern and a way to just take advantage of people. BAD BUSINESS

Kelsey Dansby 
Rating:
3.0

Had a dolly reserved on my original order. Watched as the cashier gave the last dolly away to a different customer in front of me. This made my move extra stressful and had to find another dolly at a different location. This took an additional 20 minutes of calling around and additional travel that was not needed. If I as a customer reserve equipment then I expect it to be there or a call hours prior so I can better plan.

Andrew Ellerhorst 
Rating:
5.0

Customer did not leave a comment.

Justin Hall  |  Overall Experience 
Rating:
5.0

I was impressed by the climate controlled storage. There were less spiders and the overall area was clean and safe.

Willie Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY DYER 
Rating:
5.0

My only complaint is I scheduled a furniture dolly and was charged for one, but there was not one available.

Jessica Esdale 
Rating:
5.0

Customer did not leave a comment.

Jason Kazukiewicz 
Rating:
5.0

Customer did not leave a comment.

Will Grant 
Rating:
5.0

Customer did not leave a comment.

Joe Menninger 
Rating:
4.0

Customer did not leave a comment.

Paul Curd 
Rating:
4.0

Customer did not leave a comment.

Kathy Petrocci 
Rating:
5.0

Great People, Great Customer Service, Great Products, All Around Just Great Place for Your Rentals.

John Condon 
Rating:
5.0

Nothing, thank you.

Daphanie Crenshaw 
Rating:
1.0

Have someone who can come out and confirm the hook-up process and assist with the drop off. My vehicle was damaged because the hitch was not completely locked down and we thought it was. We had to go to a different location 255 Dorothy Jordan Ave, Gallatin, TN 37066 to get some help. That location was fantastic. They took pictures of the damage done to my vehicle and they made sure everything was hooked up right !

Vicky Hardiman 
Rating:
5.0

Customer did not leave a comment.

Richard Ring  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gary dudash 
Rating:
2.0

Woman at the counter was very rude and nasty . Told me to hold my pee cause she didn’t want to unload the door to the bathroom. Sad just hold it

Gregory Wenzell 
Rating:
5.0

Customer did not leave a comment.

Heather ConradSmith 
Rating:
5.0

Truck was good, but very noisy.

Sam Raderer 
Rating:
5.0

Very friendly staff. Will definitely use again in the future if the need arises. Very clean and secure.

Danny Schneider  |  Overall Experience 
Rating:
5.0

For years I've used this storage facility and I am sure that it deserves a grade A+. Thank you for the great service. TMC

Tim Crowell  |  Overall Experience 
Rating:
5.0

Best units I have ever rented and the office manager is great. She always had time for questions and concerns! An A+ facility!

Sheila Schmaedig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric McMiller  |  Overall Experience 
Rating:
5.0

You guys are the absolute best! We have appreciated your help and watchful eyes every year we’ve been there. You have gone above and beyond to assist us in everything we’ve ever needed. We are so grateful for your facility AND the location and easy access can’t be beat. Thank you thank you!!!

KEN THERESA WOOLFENDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Mathieson  |  Overall Experience 
Rating:
5.0

Cheri was very helpful and accommodating. I couldn't be more pleased with your service.

Billy Blackwood  |  Overall Experience 
Rating:
5.0

Thank you for helping me with a nice clean place to store my belongings till I could complete my move to Gallatin. Regards, Charles

Charles Crosby  |  Overall Experience 
Rating:
5.0

Safe and secure....easy in and out with lots of light👍

Christian Ray  |  Overall Experience 
Rating:
5.0

the storage unit was clean, but many of our things rusted in there, not like a roof leak but more like condensation or general dampness Cherri great to work with

william stoddard  |  Overall Experience 
Rating:
5.0

We appreciated your with setting up storage when we moved from Florida! Thank You!

janice denton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Bjorklund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Douglas  |  Overall Experience 
Rating:
5.0

Great place and the price was very reasonably

THOMAS HARRISON  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility to anyone. The Customer Service is excellent!!

Linda Bradley  |  Overall Experience 
Rating:
5.0

Thanks everything went Great,? Appreciate your services & was was real convenient for us,, Again Thanks Everyone!! No problems!!

MARY ANN CHITWOOD  |  Overall Experience 
Rating:
5.0

Gallatin Mini-Storage is simply a great operation. Great, helpful people and a very well maintained facility.

Charles Barr  |  Overall Experience 
Rating:
5.0

Staff helpful and friendly.

EVAN HAMMOND  |  Overall Experience 
Rating:
5.0

Wonderful place for storage. We will definitely be using this facility for any future storage or truck rental requirements.

MARY DAWSON  |  Overall Experience 
No reviews have been submitted for this location.

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