Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was always so helpful, professional, and concerned about any rental concerns, which I never had. Thanks for the great service!
ESTHER BROCKMAN
|
Overall Experience
Rating:
5.0
Very easy to work with, extremely helpful during check in and when I brought the equipment back. I’d recommend this location to anyone!👍🏼👍🏼
Chuckie Wix
Rating:
5.0
Customer did not leave a comment.
Jeffery Gruhler
Rating:
1.0
Make sure that the vehicle battery is not going to leave you stranded.
Jacob Snow
Rating:
5.0
The online check-in did not work but the attendant was very fast and we were on our way promptly.
Gary Smith
Rating:
3.0
No jack on trailer (had to attach manually alone with no help), equipment was not checked first by staff, trailer leaked terribly, and no help from staff.
Shane Stott
Rating:
5.0
Customer did not leave a comment.
PAUL OHALLORAN
Rating:
5.0
Customer did not leave a comment.
Debbie Martin
Rating:
5.0
The manager who waited on us was knowledgeable of the equipment and pricing. The transaction went great.
Mike Johnson
Rating:
4.0
Customer did not leave a comment.
Douglas Washington
Rating:
5.0
Customer did not leave a comment.
Paul Smith
Rating:
5.0
Customer did not leave a comment.
Paul Smith
Rating:
5.0
Excellent customer support. Very professional and helpful.
Bruce Sturk
Rating:
5.0
Customer did not leave a comment.
Mandee Kendall
Rating:
3.0
I had to take the trailer to another location because this on had no room for it. The other location was closed so I dropped it off there at the instruction of the attendant at the first location. An inconvenience to me.
STANLEY PENNY
Rating:
5.0
Our customer service representative was awesome?
Michael Devitt
Rating:
5.0
Customer did not leave a comment.
Jack Samaan
Rating:
5.0
Customer did not leave a comment.
Darly Golden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith Chisholm
Rating:
5.0
Customer did not leave a comment.
Michael Probus
Rating:
4.0
Customer did not leave a comment.
william thomas
Rating:
5.0
Great service
Bobby Beasley
Rating:
5.0
Customer did not leave a comment.
Louise Porter
Rating:
5.0
Customer did not leave a comment.
Michael Albo
Rating:
5.0
I had a quick in and out experience when I picked up the UHaul. When I returned it, the office was closed but I was able to utilize the dropbox next to the door. Every step was smooth and easy. Customer service was friendly and helpful.
Myra FLOOD
Rating:
5.0
The only reason we moved was we wanted a covered area for motor home so there we would have additional protection for the roof.
Other than that we were very pleased!
Thank you
Richard Trautschold
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerran Clifton
Rating:
5.0
Perfect in every way! Thank you!
Kevin Anderson
Rating:
3.0
Check engine light on, ac was in and out.
No student discount for college students
Elaine Cardoza
Rating:
5.0
None. The customer service was impeccable!!!! The absolute best
Troy Gentry
Rating:
5.0
Customer did not leave a comment.
Kent Atkins
Rating:
5.0
The young lady in the office was so helpful and very nice.
ANGELA HOLLAND
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY WIKE
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Overall Experience
Rating:
3.0
The lady did great. Checked and completed and confirmed no damages and it was clean to her expectance at drop off 7-27-23
James Williams
Rating:
5.0
Customer did not leave a comment.
Roy Cantillano
Rating:
4.0
Customer did not leave a comment.
Mark Parr
Rating:
4.0
Very customer friendly
William Knight
Rating:
5.0
This facility was neat clean, staff was awesome!
William Kepler
Rating:
5.0
Gallatin Mini Storage is a perfect location and met all of my needs.
Charles Walden
Rating:
4.0
Customer did not leave a comment.
Pam Harris
Rating:
5.0
Rented several times from this location great people great service 5 ⭐️ ⭐️⭐️⭐️⭐️
Kurt Horvath
Rating:
3.0
Vehicle was confirmed at first location. Not available when arrived. Sent to alternate location for vehicle.
Scott Stansley
Rating:
5.0
Fast service
Pat Boyd
Rating:
4.0
Customer did not leave a comment.
Carol Suter
Rating:
5.0
Customer did not leave a comment.
Thomas Sherer
Rating:
5.0
Customer did not leave a comment.
morice franklin
Rating:
5.0
Customer did not leave a comment.
Linda Long
Rating:
4.0
The direction I came upon the drop off location was where I could not see the main office, would be nice if there was a sign to direct drivers around to the 2nd parking lot.
Andra Langford
Rating:
4.0
I started with 3/8 of a tank of gas and returned with 3/8 tank but was charged an additional $12. I only drove 60 miles and put $12.50 or 4 gallons of gas in it.
David Wagner
Rating:
5.0
Just a Thank you....for the amazing service I received!
Elaine Titus
Rating:
4.0
Uhaul was not clean and there was less than ½ a tank. Online check in process was difficult to navigate the 1st time.
WILLIAM CROWDER
Rating:
5.0
Staff was professional, courteous and got me in and our quickly.
Daniel Lightfoot
Rating:
5.0
Customer did not leave a comment.
WILLIAM CROWDER
Rating:
4.0
Customer did not leave a comment.
Demetrius Horton
Rating:
5.0
Great management here, another easy transaction. In, out, and on the road in minutes!
John Daugherty
Rating:
3.0
Office was hard to find & no personnel available for drop off, but they called and made our drop off final. Very nice call & explained how to return the power cord we weren’t supposed to take with us.
walter roberts
Rating:
5.0
Customer did not leave a comment.
GARY PETTIGREW
Rating:
4.0
Nothing
Martha Biliunas
Rating:
5.0
The location I rented the trailer was very clean well maintained. The staff was extremely helpful through the whole process in return made my experience wounderful.
I would rent from this place again with no worries. Thank you
GERALD WEST
Rating:
5.0
GREAT, management team here! I was in and out in 10 minutes. The young lady in the main office is always so pleasant!
john daughterty
Rating:
5.0
Customer did not leave a comment.
Anthony Sendek
Rating:
5.0
Customer did not leave a comment.
Emad Ghoubrial
Rating:
5.0
Customer did not leave a comment.
ROBERT RING
Rating:
5.0
Customer did not leave a comment.
Neal Harpole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neal Harpole
Rating:
5.0
Customer did not leave a comment.
Douglas Tummons
Rating:
5.0
Everything smoothly
Ramon Martinez
Rating:
5.0
Customer did not leave a comment.
Jeremy Armad
Rating:
3.0
Customer did not leave a comment.
CAROL PETTIS
Rating:
5.0
Customer did not leave a comment.
Shannon Thomas
Rating:
5.0
Customer did not leave a comment.
Duane Johnson
Rating:
5.0
Customer did not leave a comment.
Mahala Mesch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmie Stone
Rating:
5.0
The best customer service in the middle Tennessee area!
Gallatin Mini Storage
Rating:
5.0
Great Location, Great Personnel, Great Service, Great Experience,
Great overall!!!
John Condon
Rating:
5.0
Excellent customer service!
Gallatin Mini Storage
Rating:
5.0
Friendly and fast..
John Graham
Rating:
1.0
Make the mobile sign in/sign-up easier clean the truck out and make it easier to drop off everything was just too complicated. Way too complicated.
Demetrius Logan
Rating:
5.0
Very nice people who run the business
Danielle Gonzalez Caballero
|
Overall Experience
Rating:
5.0
Had a little trouble returning I’m 78 years old and the tech video was confusing and I didn’t want to pay 20$ not to be able to complete the video information. And my phone signal kept going out. Otherwise it was a wonderful rental. Thank you.
Francis Byars
Rating:
5.0
Customer did not leave a comment.
DINO DEGLOPPER
|
Overall Experience
Rating:
5.0
Nothing, renting at this Uhaul location was the best experience for moving.
Robert Myles
Rating:
5.0
Cherrie was professional, helpful and outstanding customer Service
Mark Schmit
Rating:
5.0
Customer did not leave a comment.
Johnnie Estrada
Rating:
5.0
Customer did not leave a comment.
Brian Harvey
Rating:
5.0
Sherry is the best. Polite, accommodating, and very professional.
STEVEN NELSON
Rating:
5.0
Nothing
BILLY YATES
Rating:
5.0
Best experience I have ever had with a storage facility. The office staff was awesome!
Kristy Beck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen Mcgoldrick
Rating:
5.0
Outstanding service! Lady who helped us was fantastic - thank you!
Kevin Anderson
Rating:
5.0
Nothing! My experience was fantastic. Thank you!
Brandon Mullins
Rating:
5.0
We moved out on 9/30and a man was notified in the parking lot on 9/28. Hopefully no charge was made for the month of October because the unit was empty.
Teresa Grant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Wood
Rating:
2.0
You can start off by having your rental agents honor what was arranged online! I had set up my reservation and prepaid with the understanding that I could drop the truck off at a particular location. I was told by the agent at the pick up location that I would have to pay more to drop the truck off at that location so it was change and my allowed mileage was dropped by 23 miles so instead of going over the limit by 27 miles, I was 50 miles over so I'm shelling out $50 more when it should be $27. Also I asked for 6 furniture pads when I signed up online and those were not provided either. Some excuse was made that I had made my reservation after hours which may be true but it was weeks in advance so I'm calling BS on that as well! I will not be renting any more equipment from UHaul as they seem incapable of honoring what they agree to online.
William Nestor
Rating:
1.0
My pickup location was changed 25 mins further out than original pickup. They gave me a $10 credit for it…ok great. It was last minute so I was forced to go with it. My need was only estimated max 25 miles. Because of the last minute pickup it almost doubled that along with the inconvenience of having to return to same location. It was not an option to return to either TWO of the uhaul dealers in my own town. After asking a few people that had used uhaul very recently they had they the same experience. Seems a pattern and a way to just take advantage of people. BAD BUSINESS
Kelsey Dansby
Rating:
3.0
Had a dolly reserved on my original order. Watched as the cashier gave the last dolly away to a different customer in front of me. This made my move extra stressful and had to find another dolly at a different location. This took an additional 20 minutes of calling around and additional travel that was not needed. If I as a customer reserve equipment then I expect it to be there or a call hours prior so I can better plan.
Andrew Ellerhorst
Rating:
5.0
Customer did not leave a comment.
Justin Hall
|
Overall Experience
Rating:
5.0
I was impressed by the climate controlled storage. There were less spiders and the overall area was clean and safe.
Willie Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONY DYER
Rating:
5.0
My only complaint is I scheduled a furniture dolly and was charged for one, but there was not one available.
Jessica Esdale
Rating:
5.0
Customer did not leave a comment.
Jason Kazukiewicz
Rating:
5.0
Customer did not leave a comment.
Will Grant
Rating:
5.0
Customer did not leave a comment.
Joe Menninger
Rating:
4.0
Customer did not leave a comment.
Paul Curd
Rating:
4.0
Customer did not leave a comment.
Kathy Petrocci
Rating:
5.0
Great People, Great Customer Service, Great Products, All Around Just Great Place for Your Rentals.
John Condon
Rating:
5.0
Nothing, thank you.
Daphanie Crenshaw
Rating:
1.0
Have someone who can come out and confirm the hook-up process and assist with the drop off. My vehicle was damaged because the hitch was not completely locked down and we thought it was. We had to go to a different location 255 Dorothy Jordan Ave, Gallatin, TN 37066 to get some help. That location was fantastic. They took pictures of the damage done to my vehicle and they made sure everything was hooked up right !
Vicky Hardiman
Rating:
5.0
Customer did not leave a comment.
Richard Ring
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gary dudash
Rating:
2.0
Woman at the counter was very rude and nasty . Told me to hold my pee cause she didn’t want to unload the door to the bathroom. Sad just hold it
Gregory Wenzell
Rating:
5.0
Customer did not leave a comment.
Heather ConradSmith
Rating:
5.0
Truck was good, but very noisy.
Sam Raderer
Rating:
5.0
Very friendly staff. Will definitely use again in the future if the need arises. Very clean and secure.
Danny Schneider
|
Overall Experience
Rating:
5.0
For years I've used this storage facility and I am sure that it deserves a grade A+. Thank you for the great service.
TMC
Tim Crowell
|
Overall Experience
Rating:
5.0
Best units I have ever rented and the office manager is great. She always had time for questions and concerns! An A+ facility!
Sheila Schmaedig
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric McMiller
|
Overall Experience
Rating:
5.0
You guys are the absolute best! We have appreciated your help and watchful eyes every year we’ve been there. You have gone above and beyond to assist us in everything we’ve ever needed. We are so grateful for your facility AND the location and easy access can’t be beat. Thank you thank you!!!
KEN THERESA WOOLFENDEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Mathieson
|
Overall Experience
Rating:
5.0
Cheri was very helpful and accommodating.
I couldn't be more pleased with your service.
Billy Blackwood
|
Overall Experience
Rating:
5.0
Thank you for helping me with a nice clean place to store my belongings till I could complete my move to Gallatin. Regards, Charles
Charles Crosby
|
Overall Experience
Rating:
5.0
Safe and secure....easy in and out with lots of light👍
Christian Ray
|
Overall Experience
Rating:
5.0
the storage unit was clean, but many of our things rusted in there,
not like a roof leak but more like condensation or general dampness
Cherri great to work with
william stoddard
|
Overall Experience
Rating:
5.0
We appreciated your with setting up storage when we moved from Florida! Thank You!
janice denton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gene Bjorklund
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Douglas
|
Overall Experience
Rating:
5.0
Great place and the price was very reasonably
THOMAS HARRISON
|
Overall Experience
Rating:
5.0
I would recommend this storage facility to anyone. The Customer Service is excellent!!
Linda Bradley
|
Overall Experience
Rating:
5.0
Thanks everything went Great,? Appreciate your services & was was real convenient for us,, Again Thanks Everyone!! No problems!!
MARY ANN CHITWOOD
|
Overall Experience
Rating:
5.0
Gallatin Mini-Storage is simply a great operation. Great, helpful people and a very well maintained facility.
Charles Barr
|
Overall Experience
Rating:
5.0
Staff helpful and friendly.
EVAN HAMMOND
|
Overall Experience
Rating:
5.0
Wonderful place for storage. We will definitely be using this facility for any future storage or truck rental requirements.