Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic people! Lady in office outstanding!! Don’t change
fred lucke
Rating:
1.0
Well I was screwed. My estimated total was 62.64 .I drove 12 miles and got charged for 3 gallons of gas. I was charged a cleaning fee that I was not informed of. The truck was clean. I literally moved boxes from one storage unit to the other. I wasn't informed of the cleaning fee when renting the truck.
My refund was 14$ out of $100. Should have been charge no cleaning fee,
$40 for truck , $4 and change for gas, and $12 for mileage. Total should have been $56.
They basically fucked me.
They charged $10 for cleaning, 12 $ for miles,
$40 for truck, $14 for 12 miles of gas mileage. Plus taxes
Bullshit. My refund was $14.. I do plan to call uhaul and complain as well. The truck was clean. I was the only person in the cab for 12 miles of driving. Not to mention they did not inform me of any cleaning fees. Or that a uhaul truck only gets 12 miles per 3 gallon of gas. A humv gets about 8 to 10 miles to a gallon. A semi get 7 to a gallon. Come on. Please do contact me you have my information with my rental number.
Jackie Yates
Rating:
4.0
Customer did not leave a comment.
ron boyle
Rating:
5.0
Excellent friendly service!!
Sarah Todd
Rating:
5.0
Customer did not leave a comment.
Lee Russo
Rating:
5.0
Very helpful staff ! Appreciated the great service.
Thanks
Dave Todd
Rating:
5.0
Customer did not leave a comment.
James Brawner
Rating:
5.0
Customer did not leave a comment.
Denice Keaton
Rating:
5.0
Customer did not leave a comment.
TIMOTHY JENKINS
Rating:
5.0
Customer did not leave a comment.
Steve Chisolm
Rating:
5.0
Don't change a thing
Richard Bransford
Rating:
5.0
Nothing it was awesome
DAMIAN SANTOS
Rating:
4.0
Customer did not leave a comment.
Evan Jones
Rating:
5.0
Nothing. Great location and friendly staff
Jon White
Rating:
4.0
The APP stop working like 5 times, above that the service was great!
Othon Gerardo Osorio Necoechea
Rating:
5.0
Customer did not leave a comment.
Eric Hoard
Rating:
5.0
Convenient and clean location. Always easy to rent there.
Brian Burke
Rating:
5.0
Absolutely wonderful customer service and extremely helpful when renting a U-Haul for a first time! Very clean vehicle and definitely will be using this location for all of my future moving needs.
jessica kersey
Rating:
4.0
Customer did not leave a comment.
Jason Leslie
Rating:
5.0
A breeze dropping it off! Easy and a great U haul location! Thank you!
Glenn Robinson
Rating:
5.0
Customer did not leave a comment.
Jerry Hall
Rating:
5.0
Customer did not leave a comment.
Melanie Johnson
Rating:
5.0
Customer did not leave a comment.
Marty Brooks
Rating:
4.0
Customer did not leave a comment.
Victor Colvin
Rating:
5.0
No improvements necessary. Tonya is very helpful at the location.
Joe Bariffi
Rating:
2.0
Customer did not leave a comment.
Erin Phillips
Rating:
5.0
Customer did not leave a comment.
Rodney Brand
Rating:
5.0
Customer did not leave a comment.
OLEG KING
Rating:
2.0
No running lights on back of truck - extremely dangerous-could have been killed—really rough ride-bad tires—
Bill Feathers
Rating:
5.0
Customer did not leave a comment.
David Gurchiek
Rating:
5.0
She was great, don’t see anything that I would know tat needs improvement
CLYDE PORTER
Rating:
3.0
Customer did not leave a comment.
Joshua Brimm
Rating:
5.0
Online reservation was easy. Service was great. Thank you
Janna Barkley
Rating:
5.0
Wonderful and helpful staff. Current method of communication makes returns a breeze!
Jonathan Ullrich
Rating:
5.0
Customer did not leave a comment.
William Pooler
Rating:
5.0
Customer did not leave a comment.
Charles Lyon
Rating:
5.0
Customer did not leave a comment.
Josh Hager
Rating:
5.0
Great service
Sherli Bass
Rating:
5.0
Customer did not leave a comment.
Daniel Hopkins
Rating:
4.0
The only thing that bothered me is the lady calling me telling me to make sure I have back by the scheduled time the next day because someone else had it reserved. As many times that I've rented from Uhaul, no one has ever done this. I thought that's what the extend time option was for because things happen. I was already stressed about my move and here was someone adding additional stress about returning in time. Lady, leave me tf alone.
GERZELL BROOKS
Rating:
5.0
Customer did not leave a comment.
Stancil Bonner
Rating:
5.0
Customer did not leave a comment.
Teresa Williams
Rating:
5.0
Customer did not leave a comment.
John Vulanich
Rating:
5.0
Tanya was excellent to work with. She is thorough, kind, humorous and helpful.
Jeffery Tatum
Rating:
5.0
I had amazing service and the worker was pleasant and explained everything
LARRISSA Perry
Rating:
5.0
Customer did not leave a comment.
Zack Scruggs
Rating:
5.0
Can't correct perfection 👍
Georgia Sadler-Brackin
Rating:
5.0
Only thing I did not like, couldn't get the cruise control to work. It was a long drive and that really would have helped.
Charles Brown
Rating:
5.0
Customer did not leave a comment.
Kevin Goff
Rating:
5.0
Customer did not leave a comment.
Ryan Schroeder
Rating:
3.0
Customer did not leave a comment.
Richard Zimmer
Rating:
4.0
Only open 8 to noon on Saturday, but easy drop off.
jeff Cathey
Rating:
5.0
Super friendly and helpful staff. It was a good experience.
Vincent Norton
Rating:
5.0
Customer did not leave a comment.
Roni Richard
Rating:
5.0
Customer did not leave a comment.
Danielle Gilfert
Rating:
5.0
The lady there was very courageous and kind
John Lipps
Rating:
5.0
Very friendly and motivated attendant. Thank you as a newcomer to Gallatin
TIMOTHY JENKINS
Rating:
5.0
Customer did not leave a comment.
joe vermilyer
Rating:
5.0
I can’t remember the ladies name, but she was sweet and I would highly recommend her to any of my friends and family…
KENNY LUCAS
Rating:
5.0
The attendant was very helpful and considerate
LARRY MULLINS
Rating:
5.0
NA
Shawn Ward
Rating:
3.0
Customer did not leave a comment.
Wanda Atkins
Rating:
4.0
Customer did not leave a comment.
Grover Hunter
Rating:
5.0
renter was excellent service and well knowledgeable person
Thank you
Hong
Hong Park
Rating:
5.0
Customer did not leave a comment.
Charlie Shew
Rating:
5.0
Customer did not leave a comment.
Martin Hanley
Rating:
5.0
Customer did not leave a comment.
Larry Perry
Rating:
5.0
Friendly good place.
Geoffrey Anthony
Rating:
5.0
Customer did not leave a comment.
Jerry Alexander
Rating:
4.0
Great customer service. The woman who helped us was very kind and knowledgeable.
Billy Davis
Rating:
4.0
We put less than 15 miles on this truck and when we topped off the fuel tank for our drop off it took 6 gallons to fill it back up, that math doesn’t add up, would have given 5 stars if the guy before us actually filled it up. Unless the truck only gets 2 miles a gallon, I suppose
Jonathan Patch
Rating:
5.0
Customer did not leave a comment.
Duane Johnson
Rating:
5.0
Customer did not leave a comment.
Richard Zimmer
Rating:
3.0
Customer did not leave a comment.
James Stophel
Rating:
5.0
Customer did not leave a comment.
Neil Cook
Rating:
5.0
Customer did not leave a comment.
Michael Kanoza
Rating:
5.0
Customer did not leave a comment.
Ramon Martinez
Rating:
5.0
Very courteous and professional service.
Ron Groce
Rating:
5.0
Customer did not leave a comment.
Christopher Wootten
Rating:
5.0
Great office staff.
James Pond
Rating:
5.0
Customer did not leave a comment.
Allen Knight
Rating:
5.0
Great customer service and very friendly and would definitely use them again
Christopher Tisdale
Rating:
5.0
Customer did not leave a comment.
Charles Martin
Rating:
5.0
Customer did not leave a comment.
BRANDON FLOWERS
Rating:
5.0
Check Battery Charging System was the warning flashing on van.
Battery has a weak cell or something and stalled often.
Deborah Alston
Rating:
4.0
The truck was out of alignment and drove like shit.
Louis Caisse
Rating:
5.0
Thanks again Tonya! Always friendly and helpful.
Tony Toney
Rating:
5.0
Customer did not leave a comment.
Ray Dwelle
Rating:
4.0
Not the best connection to internet to do all the online process.
Chris Gillihan
Rating:
5.0
Make sure people know that they need the key to get the mileage and gas from the truck before turning in the key. I put the key in the dropbox before getting the info from the truck
Toni Anderson
Rating:
4.0
Customer did not leave a comment.
Daniel Riggs
Rating:
3.0
There's a grade where you have to drop the trailers. It makes it super hard to get the trailer off a vehicle and very dangerous because they can and will roll backwards. The people at the place were nice, but I won't get another one from there!!
Ray Whitlock
Rating:
5.0
Tonya is awesome
George Snow
Rating:
4.0
Customer did not leave a comment.
Alan Kenyon
Rating:
5.0
The lady at the front desk was awesome!
Sasha Craighead
Rating:
5.0
Customer did not leave a comment.
Anthony Richmond
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES BOHANNON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith Lind
|
Overall Experience
Rating:
5.0
Always helpful and courteous, would rent here again if the need arose.
Charles Vaughn
|
Overall Experience
Rating:
5.0
Very nice staff!
Edward Lawler
|
Overall Experience
Rating:
5.0
The facility was easily accessible and well lit. The lady in the office was extremely helpful and pleasant to work with. I would not hesitate to you this storage facility again in the future.
Jimmy White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen Bornhorst
|
Overall Experience
Rating:
5.0
I have never been there nor occupied a storage unit so I cannot answer the questions. The entire transaction of rental took place with me in Houston, TX and I called to report I would not be be using the storage unit. The lady who handled my inquiry/application on the phone was super professional and pleasant.
H. Rogers Thomson
|
Overall Experience
Rating:
5.0
I had several units over a 6 mo period. I really enjoyed using this facility. There were no crazy rules to have to go by that you have to remember. You pay by the first and keep your unit clean...basic. So no worrying while yiou have to finish contracts and move. The staff was friendly and easy to deal with. I will choose them again if I need to store.
Teresa Mcconnell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Lamb
|
Overall Experience
Rating:
5.0
This particular location and the front desk clerk was soo very helpful... and accommodating, I truly appreciate that she was on top of things.. I would most definitely recommend this facility in the future to anyone looking for safe storage..
Thank you soo much,
Maria
Maria Rodriguez Chapman
|
Overall Experience
Rating:
5.0
The staff are always professional, kind and helpful. It was always a pleasure dealing with them.
MARK ROLSTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Perry
|
Overall Experience
Rating:
5.0
I just want to add, that Tonya Is extremely inviting and personable, very professional and knowledgeable. Made the moving process so less stressful.
Michael Bednar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina Norris
|
Overall Experience
Rating:
5.0
Everything was very well managed and maintained.
The management was very easy to work with....I WILL let any of my friends who are in need of a storage facility.....Iwill gladly recommend this facility
JOHN GRIFFITH
|
Overall Experience
Rating:
5.0
Shout out to Ms Sonya at airport Rd branch for Great customer service
Karen O'neil
|
Overall Experience
Rating:
5.0
It would be good if they opened; thirdy minutes earlier
Shelia Brann
|
Overall Experience
Rating:
5.0
Phillip and all his staff are the nicest and most helpful people
KEVIN BLACK
|
Overall Experience
Rating:
3.0
.
MICHAEL MAY
|
Overall Experience
Rating:
5.0
Served all my needs supremely!
Monte Green
|
Overall Experience
Rating:
5.0
Great location and nice customer service.
CHARLES LAWLEY
|
Overall Experience
Rating:
4.0
It was nice to have lights in the storage space.
Robert Rouzer
|
Overall Experience
Rating:
5.0
Excellent facility and incredibly nice staff. We had a unit there for 5 years and I highly recommend them.