Customer Reviews for Gallatin Mini Storage
(U-Haul Neighborhood Dealer)

728 reviews

540 Airport Rd   Gallatin, TN 37066

(615) 451-1988

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:30 am - 11:00 am
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(615) 451-1988

540 Airport Rd
Gallatin, TN 37066

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:30 am - 11:00 am
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tim Walrick 
Rating:
5.0

Exceptionally clean. Attendant was very helpful.

SARAH SHAW 
Rating:
5.0

Customer did not leave a comment.

Albert Daniel 
Rating:
5.0

Nice lady

Jack Samaan 
Rating:
5.0

Customer did not leave a comment.

Petra Marent 
Rating:
5.0

Fantastic people! Lady in office outstanding!! Don’t change

fred lucke 
Rating:
1.0

Well I was screwed. My estimated total was 62.64 .I drove 12 miles and got charged for 3 gallons of gas. I was charged a cleaning fee that I was not informed of. The truck was clean. I literally moved boxes from one storage unit to the other. I wasn't informed of the cleaning fee when renting the truck. My refund was 14$ out of $100. Should have been charge no cleaning fee, $40 for truck , $4 and change for gas, and $12 for mileage. Total should have been $56. They basically fucked me. They charged $10 for cleaning, 12 $ for miles, $40 for truck, $14 for 12 miles of gas mileage. Plus taxes Bullshit. My refund was $14.. I do plan to call uhaul and complain as well. The truck was clean. I was the only person in the cab for 12 miles of driving. Not to mention they did not inform me of any cleaning fees. Or that a uhaul truck only gets 12 miles per 3 gallon of gas. A humv gets about 8 to 10 miles to a gallon. A semi get 7 to a gallon. Come on. Please do contact me you have my information with my rental number.

Jackie Yates 
Rating:
4.0

Customer did not leave a comment.

ron boyle 
Rating:
5.0

Excellent friendly service!!

Sarah Todd 
Rating:
5.0

Customer did not leave a comment.

Lee Russo 
Rating:
5.0

Very helpful staff ! Appreciated the great service. Thanks

Dave Todd 
Rating:
5.0

Customer did not leave a comment.

James Brawner 
Rating:
5.0

Customer did not leave a comment.

Denice Keaton 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JENKINS 
Rating:
5.0

Customer did not leave a comment.

Steve Chisolm 
Rating:
5.0

Don't change a thing

Richard Bransford 
Rating:
5.0

Nothing it was awesome

DAMIAN SANTOS 
Rating:
4.0

Customer did not leave a comment.

Evan Jones 
Rating:
5.0

Nothing. Great location and friendly staff

Jon White 
Rating:
4.0

The APP stop working like 5 times, above that the service was great!

Othon Gerardo Osorio Necoechea 
Rating:
5.0

Customer did not leave a comment.

Eric Hoard 
Rating:
5.0

Convenient and clean location. Always easy to rent there.

Brian Burke 
Rating:
5.0

Absolutely wonderful customer service and extremely helpful when renting a U-Haul for a first time! Very clean vehicle and definitely will be using this location for all of my future moving needs.

jessica kersey 
Rating:
4.0

Customer did not leave a comment.

Jason Leslie 
Rating:
5.0

A breeze dropping it off! Easy and a great U haul location! Thank you!

Glenn Robinson 
Rating:
5.0

Customer did not leave a comment.

Jerry Hall 
Rating:
5.0

Customer did not leave a comment.

Melanie Johnson 
Rating:
5.0

Customer did not leave a comment.

Marty Brooks 
Rating:
4.0

Customer did not leave a comment.

Victor Colvin 
Rating:
5.0

No improvements necessary. Tonya is very helpful at the location.

Joe Bariffi 
Rating:
2.0

Customer did not leave a comment.

Erin Phillips 
Rating:
5.0

Customer did not leave a comment.

Rodney Brand 
Rating:
5.0

Customer did not leave a comment.

OLEG KING 
Rating:
2.0

No running lights on back of truck - extremely dangerous-could have been killed—really rough ride-bad tires—

Bill Feathers 
Rating:
5.0

Customer did not leave a comment.

David Gurchiek 
Rating:
5.0

She was great, don’t see anything that I would know tat needs improvement

CLYDE PORTER 
Rating:
3.0

Customer did not leave a comment.

Joshua Brimm 
Rating:
5.0

Online reservation was easy. Service was great. Thank you

Janna Barkley 
Rating:
5.0

Wonderful and helpful staff. Current method of communication makes returns a breeze!

Jonathan Ullrich 
Rating:
5.0

Customer did not leave a comment.

William Pooler 
Rating:
5.0

Customer did not leave a comment.

Charles Lyon 
Rating:
5.0

Customer did not leave a comment.

Josh Hager 
Rating:
5.0

Great service

Sherli Bass 
Rating:
5.0

Customer did not leave a comment.

Daniel Hopkins 
Rating:
4.0

The only thing that bothered me is the lady calling me telling me to make sure I have back by the scheduled time the next day because someone else had it reserved. As many times that I've rented from Uhaul, no one has ever done this. I thought that's what the extend time option was for because things happen. I was already stressed about my move and here was someone adding additional stress about returning in time. Lady, leave me tf alone.

GERZELL BROOKS 
Rating:
5.0

Customer did not leave a comment.

Stancil Bonner 
Rating:
5.0

Customer did not leave a comment.

Teresa Williams 
Rating:
5.0

Customer did not leave a comment.

John Vulanich 
Rating:
5.0

Tanya was excellent to work with. She is thorough, kind, humorous and helpful.

Jeffery Tatum 
Rating:
5.0

I had amazing service and the worker was pleasant and explained everything

LARRISSA Perry 
Rating:
5.0

Customer did not leave a comment.

Zack Scruggs 
Rating:
5.0

Can't correct perfection 👍

Georgia Sadler-Brackin 
Rating:
5.0

Only thing I did not like, couldn't get the cruise control to work. It was a long drive and that really would have helped.

Charles Brown 
Rating:
5.0

Customer did not leave a comment.

Kevin Goff 
Rating:
5.0

Customer did not leave a comment.

Ryan Schroeder 
Rating:
3.0

Customer did not leave a comment.

Richard Zimmer 
Rating:
4.0

Only open 8 to noon on Saturday, but easy drop off.

jeff Cathey 
Rating:
5.0

Super friendly and helpful staff. It was a good experience.

Vincent Norton 
Rating:
5.0

Customer did not leave a comment.

Roni Richard 
Rating:
5.0

Customer did not leave a comment.

Danielle Gilfert 
Rating:
5.0

The lady there was very courageous and kind

John Lipps 
Rating:
5.0

Very friendly and motivated attendant. Thank you as a newcomer to Gallatin

TIMOTHY JENKINS 
Rating:
5.0

Customer did not leave a comment.

joe vermilyer 
Rating:
5.0

I can’t remember the ladies name, but she was sweet and I would highly recommend her to any of my friends and family…

KENNY LUCAS 
Rating:
5.0

The attendant was very helpful and considerate

LARRY MULLINS 
Rating:
5.0

NA

Shawn Ward 
Rating:
3.0

Customer did not leave a comment.

Wanda Atkins 
Rating:
4.0

Customer did not leave a comment.

Grover Hunter 
Rating:
5.0

renter was excellent service and well knowledgeable person Thank you Hong

Hong Park 
Rating:
5.0

Customer did not leave a comment.

Charlie Shew 
Rating:
5.0

Customer did not leave a comment.

Martin Hanley 
Rating:
5.0

Customer did not leave a comment.

Larry Perry 
Rating:
5.0

Friendly good place.

Geoffrey Anthony 
Rating:
5.0

Customer did not leave a comment.

Jerry Alexander 
Rating:
4.0

Great customer service. The woman who helped us was very kind and knowledgeable.

Billy Davis 
Rating:
4.0

We put less than 15 miles on this truck and when we topped off the fuel tank for our drop off it took 6 gallons to fill it back up, that math doesn’t add up, would have given 5 stars if the guy before us actually filled it up. Unless the truck only gets 2 miles a gallon, I suppose

Jonathan Patch 
Rating:
5.0

Customer did not leave a comment.

Duane Johnson 
Rating:
5.0

Customer did not leave a comment.

Richard Zimmer 
Rating:
3.0

Customer did not leave a comment.

James Stophel 
Rating:
5.0

Customer did not leave a comment.

Neil Cook 
Rating:
5.0

Customer did not leave a comment.

Michael Kanoza 
Rating:
5.0

Customer did not leave a comment.

Ramon Martinez 
Rating:
5.0

Very courteous and professional service.

Ron Groce 
Rating:
5.0

Customer did not leave a comment.

Christopher Wootten 
Rating:
5.0

Great office staff.

James Pond 
Rating:
5.0

Customer did not leave a comment.

Allen Knight 
Rating:
5.0

Great customer service and very friendly and would definitely use them again

Christopher Tisdale 
Rating:
5.0

Customer did not leave a comment.

Charles Martin 
Rating:
5.0

Customer did not leave a comment.

BRANDON FLOWERS 
Rating:
5.0

Check Battery Charging System was the warning flashing on van. Battery has a weak cell or something and stalled often.

Deborah Alston 
Rating:
4.0

The truck was out of alignment and drove like shit.

Louis Caisse 
Rating:
5.0

Thanks again Tonya! Always friendly and helpful.

Tony Toney 
Rating:
5.0

Customer did not leave a comment.

Ray Dwelle 
Rating:
4.0

Not the best connection to internet to do all the online process.

Chris Gillihan 
Rating:
5.0

Make sure people know that they need the key to get the mileage and gas from the truck before turning in the key. I put the key in the dropbox before getting the info from the truck

Toni Anderson 
Rating:
4.0

Customer did not leave a comment.

Daniel Riggs 
Rating:
3.0

There's a grade where you have to drop the trailers. It makes it super hard to get the trailer off a vehicle and very dangerous because they can and will roll backwards. The people at the place were nice, but I won't get another one from there!!

Ray Whitlock 
Rating:
5.0

Tonya is awesome

George Snow 
Rating:
4.0

Customer did not leave a comment.

Alan Kenyon 
Rating:
5.0

The lady at the front desk was awesome!

Sasha Craighead 
Rating:
5.0

Customer did not leave a comment.

Anthony Richmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BOHANNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Lind  |  Overall Experience 
Rating:
5.0

Always helpful and courteous, would rent here again if the need arose.

Charles Vaughn  |  Overall Experience 
Rating:
5.0

Very nice staff!

Edward Lawler  |  Overall Experience 
Rating:
5.0

The facility was easily accessible and well lit. The lady in the office was extremely helpful and pleasant to work with. I would not hesitate to you this storage facility again in the future.

Jimmy White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Bornhorst  |  Overall Experience 
Rating:
5.0

I have never been there nor occupied a storage unit so I cannot answer the questions. The entire transaction of rental took place with me in Houston, TX and I called to report I would not be be using the storage unit. The lady who handled my inquiry/application on the phone was super professional and pleasant.

H. Rogers Thomson  |  Overall Experience 
Rating:
5.0

I had several units over a 6 mo period. I really enjoyed using this facility. There were no crazy rules to have to go by that you have to remember. You pay by the first and keep your unit clean...basic. So no worrying while yiou have to finish contracts and move. The staff was friendly and easy to deal with. I will choose them again if I need to store.

Teresa Mcconnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lamb  |  Overall Experience 
Rating:
5.0

This particular location and the front desk clerk was soo very helpful... and accommodating, I truly appreciate that she was on top of things.. I would most definitely recommend this facility in the future to anyone looking for safe storage.. Thank you soo much, Maria

Maria Rodriguez Chapman  |  Overall Experience 
Rating:
5.0

The staff are always professional, kind and helpful. It was always a pleasure dealing with them.

MARK ROLSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Perry  |  Overall Experience 
Rating:
5.0

I just want to add, that Tonya Is extremely inviting and personable, very professional and knowledgeable. Made the moving process so less stressful.

Michael Bednar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Norris  |  Overall Experience 
Rating:
5.0

Everything was very well managed and maintained. The management was very easy to work with....I WILL let any of my friends who are in need of a storage facility.....Iwill gladly recommend this facility

JOHN GRIFFITH  |  Overall Experience 
Rating:
5.0

Shout out to Ms Sonya at airport Rd branch for Great customer service

Karen O'neil  |  Overall Experience 
Rating:
5.0

It would be good if they opened; thirdy minutes earlier

Shelia Brann  |  Overall Experience 
Rating:
5.0

Phillip and all his staff are the nicest and most helpful people

KEVIN BLACK  |  Overall Experience 
Rating:
3.0

.

MICHAEL MAY  |  Overall Experience 
Rating:
5.0

Served all my needs supremely!

Monte Green  |  Overall Experience 
Rating:
5.0

Great location and nice customer service.

CHARLES LAWLEY  |  Overall Experience 
Rating:
4.0

It was nice to have lights in the storage space.

Robert Rouzer  |  Overall Experience 
Rating:
5.0

Excellent facility and incredibly nice staff. We had a unit there for 5 years and I highly recommend them.

JAMES CAUDILL JR.  |  Overall Experience 
No reviews have been submitted for this location.

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