Please fix the problem with online turn in service it wouldn't allow me to turn in properly due to an issue with the mileage
ANISSA A- Texas TX
- Gainesville
- 76240
Customer Reviews for Gainesville Self Storage
(U-Haul Neighborhood Dealer)
3222 E Hwy 82
Gainesville,
TX
76240
(Half mile East of Grand Ave on HWY 82, West of Matts Motors on HWY 82)
(Half mile East of Grand Ave on HWY 82, West of Matts Motors on HWY 82)
Services at this Location:
Contact Us
3222 E Hwy 82Gainesville, TX 76240
(Half mile East of Grand Ave on HWY 82, West of Matts Motors on HWY 82)
Services at this Location:
Office Hours
- Mon-Fri: 8:30 am–5 pm
- Sat: 8:30 am–12 pm
- Sun: Closed
Special Operating Hours
- 4/16/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Awesome place and people!!!!
TAMERA W- Rating:
- 5.0
Thanks for all your help 🙏 your heart.
WILLARD W- Rating:
- 5.0
The lady at the counter got my paperwork filled out and me hitched up to my trailer within 5 minutes and I was on my way.
MARK S- Rating:
- 5.0
Both ladies were extremely helpful and friendly. Both insured that my experience with U Haul was perfect. I have used U Haul at many other locations and states. This is by far the best customer service I have received.
David P- Rating:
- 4.0
The rental of the 26’ was fine. However, the next day tried to rent a 10’ to finish-tried to extend the original and wasn’t able to-app said truck was parked in front. It wasn’t. Was in chat for 30+ mins and was told did you look here? Finally called CS and was told yes get it it’s in the back. No keys in lockbox. Someone who works there, definitely dropped the ball. Thankfully corporate was able to help me. After 90 mins of crap, I got another truck. Hoping this place uses this as a learning moment and does better next time.
VERONICA J- Rating:
- 5.0
Make this an available location for rental and return! It was not an option online or during rental which is very disappointing as it is the closest location to our home!
JOHN H- Rating:
- 5.0
They make my life so much easier!!!
TAMERA W- Rating:
- 3.0
Customer did not leave a comment.
Jamie H- Rating:
- 5.0
Very polite and friendly service. Thank You
LUIS R- Rating:
- 5.0
Customer did not leave a comment.
ANDREW C- Rating:
- 5.0
Lachlyn & TJ are FANTASTIC to work with ! They keep the unit ready & stocked with all we customers need and have a GREAT attitude towards heading off problems that others wouldn’t anticipate. I would hire each of them!
Kenneth B- Rating:
- 5.0
Customer did not leave a comment.
JONATHAN S- Rating:
- 5.0
Excellent service and overall experience!
CHRISTOPHER T- Rating:
- 5.0
This is my go to U Haul place.
John L- Rating:
- 5.0
best uhaul ive ever used
Charles S- Rating:
- 5.0
nothing but great things to say about the service and the willingness to help with someone who can not back a trailer. Thank you, Mike
Michael B- Rating:
- 5.0
Customer did not leave a comment.
Les F- Rating:
- 5.0
Love my Uhaul peoples
TAMERA W- Rating:
- 4.0
The truck was muddy on the outside like it had been driven through a mud puddle. I had to sweep out the back before I could load.
SANDRA B- Rating:
- 5.0
Customer did not leave a comment.
Ronald D- Rating:
- 5.0
Customer did not leave a comment.
THOMAS M- Rating:
- 5.0
The rear roll up door was sticking so I applied some WD-40; that fixed the door; but, the door could also use a handle to leverage it down so that the latch (which requires two hands) could be released and then engaged. Took two people; one standing on the pull strap in a closed position down; while another used both hands to release and then engage the latch. A simple handle would make it 70% easier.
Conrad N- Rating:
- 5.0
Customer did not leave a comment.
Eric W- Rating:
- 5.0
Office staff was very helpfulet's payperwork and hook up trailer.
HAROLD B- Rating:
- 5.0
Customer did not leave a comment.
Stephen W- Rating:
- 5.0
Customer did not leave a comment.
VERNON T- Rating:
- 5.0
I thinik this was my best experience ever. The staff was professional, helpful and I will refer this gainesville storage to everyone I know. Thank you very much. Virginia Coker
VIRGINIA C- Rating:
- 5.0
TJ and crew are the best!! They make my job so much easier. I have a lot to take care of but never do I worry about the UHAUL. Awesome job!!!
TAMERA W- Rating:
- 5.0
Customer did not leave a comment.
Edward E- Rating:
- 5.0
This location knows how to give the best customer service! It was a wonderful e periencw!
Sam N- Rating:
- 5.0
Customer did not leave a comment.
John M- Rating:
- 5.0
This place is amazing!!! They made my job so much easier. I never worry about anything when I deal with them.
TAMERA W- Rating:
- 5.0
Customer did not leave a comment.
Lon K- Rating:
- 5.0
TJ has helped me for years when I needed U-Haul service. The equipment is always clean. I appreciate the service at.this store and would recommend it to anyone.
KAY K- Rating:
- 5.0
Customer did not leave a comment.
john c- Rating:
- 5.0
Staff was so helpful and courteous.
ALLAN H- Rating:
- 5.0
great people to do business with!
MICHAEL B- Rating:
- 5.0
Excellent customer service and friendly throughout the experience and quite warm and inviting, will definitely recommend and revisit
Ralph F- Rating:
- 5.0
Customer did not leave a comment.
Corey B- Rating:
- 5.0
Very nice staff, cordial and friendly and respectful. Best
Bhupinder K- Rating:
- 3.0
After hours drop off took about 20 minutes to take the photos and complete the questions on my phone. It was a pain. Office closed at 5:00 pm but I wan't able to get there until 5:30 pm. No staff there so cannot comment on their service.
ROBERT K- Rating:
- 5.0
Great customer service go above and beyond.
NICHOLE T- Rating:
- 5.0
Quick & friendly service. No issues with returns after hours.
Jesse C- Rating:
- 5.0
Extremely friendly and helpful!
Chad Z- Rating:
- 5.0
Customer did not leave a comment.
MARIA L- Rating:
- 5.0
Customer did not leave a comment.
Patrick J- Rating:
- 5.0
Customer did not leave a comment.
Doug D- Rating:
- 5.0
Customer did not leave a comment.
Michael W- Rating:
- 5.0
The employees here are always nice, friendly and helpful. I've use them a couple of times!
ROBERT P- Rating:
- 5.0
Doing Fine
JAMES S- Rating:
- 5.0
Customer did not leave a comment.
Frank l- Rating:
- 5.0
Customer did not leave a comment.
Darrel J- Rating:
- 5.0
Great friendly staff and no wait either picking up or dropping off! Great experience!!!
S T- Rating:
- 5.0
Very helpful staff!
Kelly W- Rating:
- 5.0
Great people here! Helpful and wonderful!
Shirley K- Rating:
- 5.0
Customer did not leave a comment.
LAURIE D- Rating:
- 5.0
Customer did not leave a comment.
NOAH H- Rating:
- 5.0
Customer did not leave a comment.
LACRETIA H- Rating:
- 5.0
Customer did not leave a comment.
Jimmy S- Rating:
- 5.0
The customer service is exceptional. Very friendly staff and every time I have gone in they greet you right away with a smile. If they don't have a trailer at the ti.e I am needing one, I'll change my plans to make sure I rent from this location.
James C- Rating:
- 5.0
TJ was amazing to deal with. Great customer service!
MELINDA H- Rating:
- 4.0
Nothing can be improved this time around the service was great .....the truck was great ....... the employee was great..... easy fast service no complaints..... see ya next time around!!!
TAMMY L- Rating:
- 5.0
Nice, friendly and professional staff at this location. I paid for a furniture dolly but it was not in the truck bed and I had to ask a friend to pick it up for me do that the loading crew was not delayed.
Darrell S- Rating:
- 5.0
Very friendly manager
Ken L- Rating:
- 1.0
There were several issues with this location. The manager was responsive to change my reservation and add coverage I refused on my original. Then after two after hour phone calls of communication he stopped answering. Now during the rental I was to lease what we thought was 4 days. The system only set one day and charged for 180 miles estimated to be used to my daughter's card. $231+ My fault for not advising we were ending two days. Which I communicated to the female there I been in contact with during this whole transaction after the manager. Next I was working and did not have my phone on the Saturday they called the references in panic claiming to report the truck stolen. We were bringing it back that day. Which we did. Now, my dayghters card was overbilled again with another charge on her account. Our total bill should have been $170 max...180 with taxes...you billed another 230 something taking her card over limit. 6 days @ 1995 and 31 miles @ 1.09/mi I called and left a message and my daughter did as well. No one has bothered to call back Today we both made two calls each and Now they Do Not Answer at all!!!! The charges are being reported to her card company since no one will be responsible and respond. That is Rude and Very Unprofessional!!! Catina Hardin
Catina H- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER M- Rating:
- 3.0
Customer did not leave a comment.
Tony T- Rating:
- 5.0
Customer did not leave a comment.
Justin S- Rating:
- 5.0
Best Uhaul location ever! TJ and Locklynn are awesome!
Kelly L- Rating:
- 5.0
Customer did not leave a comment.
Randal D- Rating:
- 3.0
Inform renter ahead of time if there is no equipment available that was requested in order.
James S- Rating:
- 5.0
Customer did not leave a comment.
ROY R- Rating:
- 4.0
Customer did not leave a comment.
Shari S- Rating:
- 5.0
good
CARL N- Rating:
- 5.0
TJ was extremly helpful, knowledgeable and professional. She represents U Haul well. Based on my interaction with her alone would generate a net promoter score
LLOYD M- Rating:
- 5.0
Customer did not leave a comment.
kyle m- Rating:
- 5.0
Amazing Customer Service and it’s the same every time I use them !! Love doing business at this location such great customer service!!
HUNTER M- Rating:
- 5.0
Nothing at this time
Louis S- Rating:
- 5.0
Staff was very kind and helpful. They made sure I understood everything before I left and made sure I knew how to properly operate the trailer.
SAMANTHA C- Rating:
- 4.0
This experience went well. Everything at the Uhaul location went fine and the employees were great. My complaint has to do with mobile check-in/online experience… Customer Service was good, but there were many obstacles to hurdle in order to finally get into the Uhaul truck. I ultimately had to end up waiting for the store to open at 8:30 instead of my original pick up time… I will definitely use this service again, just hopefully the process is smoother! Thank you
ALEX H- Rating:
- 5.0
Customer did not leave a comment.
Carolyn M- Rating:
- 5.0
Customer did not leave a comment.
Geoffrey H- Rating:
- 5.0
Customer did not leave a comment.
HUGH C- Rating:
- 5.0
Customer did not leave a comment.
Ken L- Rating:
- 5.0
Customer did not leave a comment.
Darrold P- Rating:
- 3.0
Make sure rental location are actually open when reserved for pickup times and that they have all the equipment reserved instead of making your customers chase reserved equipment all over other locations.
KATHERINE B- Rating:
- 5.0
Customer did not leave a comment.
Michael H- Rating:
- 5.0
Customer did not leave a comment.
Robert A- Rating:
- 5.0
Great place and great people.
Charles M- Rating:
- 5.0
Customer did not leave a comment.
Charlene M- Rating:
- 5.0
Customer did not leave a comment.
BRANDON D- Rating:
- 5.0
Customer did not leave a comment.
Michael H- Rating:
- 5.0
The transaction couldn't have been easier; equipment was very clean and safe. The manager is the best!!! I would highly recommend this business to anyone.
KAY K- Rating:
- 3.0
Truck had an active leak / previous leak of the Driver Side front wheel hub. Noted in pre-trip, but no recommendation was given on exchanging truck. On-line requested 24 blankets; at time of check-in the clerk stated she could only give me 18 (Bag of 12 and 6 loose). When we started packing/loading; the Bag only contained 6 for now a total of 12...not 18 or 24.
JACK M- Rating:
- 5.0
Customer did not leave a comment.
Misty D- Rating:
- 5.0
Customer did not leave a comment.
Kevin W- Rating:
- 5.0
Very professional and pleasant staff
ROBERT M- Rating:
- 5.0
Nothing! Everything went very smooth!
Michael H- Rating:
- 5.0
Excellent customer service. Highly recommen this location.
ERIC H- Rating:
- 5.0
The girls in the office are great. Plus love the guard dog
Debra S | Overall Experience- Rating:
- 5.0
Love this place! So very friendly & efficient
NICOLE M | Overall Experience- Rating:
- 5.0
I work with Merit Advisors and we rented a 10x20 unit. Upon measuring for shelving, we realized it was 7.5x20. I called and TJ said that it is false advertisement and the owners lie and tell people it is a 10x20 when it is really not. I asked for a discount, but she said that they would have to discount 79 other customers for the same thing, so the answer is no. This is definitely bad business! I will never professionally or personally rent from this facility ever again and will tell my coworkers/friends/family to do the same. I just cannot believe that this is the policy. It is dishonest and horrible. I will be looking for my refund.
MERIT A | Overall ExperienceAdditional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
-
Moving Supplies
We sell hundreds of products to make moving easier!