Customer Reviews for GSI
(U-Haul Neighborhood Dealer)

34 reviews

9705 Lurline Av   Chatsworth, CA 91311
(NO AFTER HOURS DROP)

(818) 963-5964

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(818) 963-5964

9705 Lurline Av
Chatsworth, CA 91311
(NO AFTER HOURS DROP)

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed

Show All Hours

No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They charged me for a dolly but didn’t provide me with a dolly. They asked to me come at a different time because of a meeting. No accommodation was made for me

Mariyam Soorma 
Rating:
5.0

Customer did not leave a comment.

Prisma Regalado 
Rating:
1.0

There was trash in the front console. The gas tank was below empty. The dolley was not secured properly in back and was banging around as I initially drove. They did not have a dozen furniture blankets. The ultimate problem is they were not there when I returned 2 hours later - and then charged me for 2 days use of truck and other rented items. Very Unhappy!!

Melissa Kassan 
Rating:
3.0

The lockbox is mounted too high. It is above my eye level. I could barely read the letters.

Mary White 
Rating:
1.0

Requested a Furniture Dolly which wasn't loaded in the truck. Air condition didn’t work on the way to Nevada. Had to sweep leaves before loading.

Vincent Tajonera 
Rating:
5.0

The service was the best

Chaminda De Silva 
Rating:
5.0

Customer did not leave a comment.

Kevin Tate 
Rating:
5.0

Alex was amazing.....

Vincenza Romano 
Rating:
2.0

The truck was very dirty and parked on the street. It had a parking ticket on it. There were no furniture pads in the truck. The truck was on empty.

Dwight Murray 
Rating:
1.0

Ordered a 20 foot truck at one location was called a few days before no trucks at that location moved us to one 30 min from our home. Day before they "Upgraded us to a 27 foot truck very difficult and a gas guzzler. When we went to pick it up the location was a lock box and all the gas from the truck had been syphoned! We told a person in the "Office" but he never reported it and there was trouble when we dropped off the truck.

Andy Howard 
Rating:
1.0

Honestly I never like to leave bad reviews but from A-Z this was awful. Pickup took 1 hour and they added insurance which I rejected, they indicated far more fuel than vehicle had and MOST important they changed my drop off location to 30 min further away! I dropped off truck and went inside and attendant said just drop key in box, which I did. Then when I went to check out and report my return the form asked for images and details. I had already dropped key in box as requested!!! Yes everything was done poorly, all of it

Sevag Mekari 
Rating:
3.0

I didn't get the dolly I requested. Also, when doing the checking online, be sure n you remember your password, there's no way to reset it m if you can't log in

Timothy Clevenger 
Rating:
3.0

Customer did not leave a comment.

Amanda Lac 
Rating:
1.0

when we arrived no one was at the location. Tried calling the number it was the corporate number no one to talk to it said leave a message then we called another number and spoke to Devin who was very helpful telling us he could help us we had no idea there were lock boxes with the key in it and you needed a code we should have been notified in our confirmation email so we would have known we wasted alot of time trying to figure this out this was not good especially cause you could not get through to anyone. we were very dissatified with uhaul

Randi Bercow 
Rating:
3.0

Customer did not leave a comment.

Courtney Cohen 
Rating:
5.0

Customer did not leave a comment.

Sanath Peththahandi 
Rating:
4.0

Friendly and helpful associates assisted me. Thank you.

Marie Pier Salas 
Rating:
5.0

Customer did not leave a comment.

John Magee 
Rating:
5.0

Excelente customer service

Chaminda De Silva 
Rating:
4.0

Customer did not leave a comment.

FREDERICK CALLOWAY 
Rating:
5.0

great service

Chaminda DeSilva 
Rating:
5.0

Customer did not leave a comment.

KENNETH DOLOTINA 
Rating:
3.0

Customer did not leave a comment.

Perry Fein 
Rating:
1.0

Gas tank pipe was caulked I was unable to pour gasoline in the car I ended up stopping on the freeway no gas tow U-Haul car with my furniture inside I had a horrible experience

EDGAR AYRAPETYAN 
Rating:
4.0

Everything was good. My only complaint was the length of time on the phone to check in when I brought the van back. The site was giving me some problems on line and I had to go to the chat line but it all worked out! I will be checking my receipt later to day and get back to you because I do have paperwork I don't know if you will need. Thanks, Terrence Schonig

Terrence Schonig 
Rating:
5.0

Customer did not leave a comment.

Gajendra Peiris Peiris 
Rating:
1.0

Truck was stolen from location aftet we left it. Thete is no doubt this is a inside job if yrue. As investigation of latge companies mydrlf for 43 years. Too much was slippery. This is why we had two wotnesses and pictures.

linda porter 
Rating:
1.0

I had to remove the trailer off of my own vehicle because the store employee didn't come outside for over 10 minutes. Also this location overcharged me by 200.00 which has since been corrected.

AARON SAID 
Rating:
3.0

They were not a standard U-Haul location, very hap-hazard. Would have preferred to have been a stand alone facility.

Patrick Scanlon 
Rating:
1.0

closed. return of a truck to this location is not appropriate.

Charles Yates 
Rating:
5.0

I am very happy that circumstances allowed me to rent from this location. I am not happy that I was sent to this location because the uhaul location next to me refused to take my rental because they wanted to rent a truck multiple times a day instead of to me for the day as is the rental contract for 24hrs. I am also not happy with the fact that the location I picked up my rental was not properly informed of my request for a uhaul.

adam achiardi 
Rating:
5.0

Manager was a great guy.....

MICHAEL SO 
Rating:
5.0

Customer did not leave a comment.

Andrew Loesch 
Rating:
5.0

Nice accommodating owner and staff.

JAMES KLEIN 
No reviews have been submitted for this location.

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