Customer Reviews for GP Express South LLC
(U-Haul Neighborhood Dealer)

88 reviews

3287 S Park Ave   Lackawanna, NY 14218

(716) 877-6296

Office Hours

  • Mon-Sun: 9 am–6 pm
Special Operating Hours
  • 3/28/2024: 10:00 am - 4:30 pm
  • 3/29/2024: 10:00 am - 4:30 pm
  • 3/30/2024: 10:00 am - 4:30 pm
  • 3/31/2024: 10:00 am - 4:30 pm
  • 4/1/2024: 10:00 am - 4:30 pm
  • 4/2/2024: 10:00 am - 4:30 pm
  • 4/3/2024: 10:00 am - 4:30 pm
  • 4/4/2024: 10:00 am - 4:30 pm
  • 4/5/2024: 10:00 am - 4:30 pm
  • 4/6/2024: 10:00 am - 4:30 pm
  • 4/7/2024: 10:00 am - 4:30 pm
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: 10:00 am - 4:30 pm
  • 4/12/2024: 10:00 am - 4:30 pm
  • 4/13/2024: 10:00 am - 4:30 pm
  • 4/14/2024: 10:00 am - 4:30 pm
  • 4/15/2024: 10:00 am - 4:30 pm
  • 4/16/2024: 10:00 am - 4:30 pm
  • 4/17/2024: 10:00 am - 4:30 pm
  • 4/18/2024: 10:00 am - 4:30 pm
  • 4/19/2024: 10:00 am - 4:30 pm
  • 4/20/2024: 10:00 am - 4:30 pm
  • 4/21/2024: 10:00 am - 4:30 pm
  • 4/22/2024: 10:00 am - 4:30 pm
  • 4/23/2024: 10:00 am - 4:30 pm
  • 4/24/2024: 10:00 am - 4:30 pm
  • 4/25/2024: 10:00 am - 4:30 pm
  • 4/26/2024: 10:00 am - 4:30 pm
  • 4/27/2024: 10:00 am - 4:30 pm
  • 4/28/2024: 10:00 am - 4:30 pm
  • 4/29/2024: 10:00 am - 4:30 pm
  • 4/30/2024: 10:00 am - 4:30 pm

Show All Hours

Services at this Location:

Contact Us

(716) 877-6296

3287 S Park Ave
Lackawanna, NY 14218

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
Special Operating Hours
  • 3/28/2024: 10:00 am - 4:30 pm
  • 3/29/2024: 10:00 am - 4:30 pm
  • 3/30/2024: 10:00 am - 4:30 pm
  • 3/31/2024: 10:00 am - 4:30 pm
  • 4/1/2024: 10:00 am - 4:30 pm
  • 4/2/2024: 10:00 am - 4:30 pm
  • 4/3/2024: 10:00 am - 4:30 pm
  • 4/4/2024: 10:00 am - 4:30 pm
  • 4/5/2024: 10:00 am - 4:30 pm
  • 4/6/2024: 10:00 am - 4:30 pm
  • 4/7/2024: 10:00 am - 4:30 pm
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: 10:00 am - 4:30 pm
  • 4/12/2024: 10:00 am - 4:30 pm
  • 4/13/2024: 10:00 am - 4:30 pm
  • 4/14/2024: 10:00 am - 4:30 pm
  • 4/15/2024: 10:00 am - 4:30 pm
  • 4/16/2024: 10:00 am - 4:30 pm
  • 4/17/2024: 10:00 am - 4:30 pm
  • 4/18/2024: 10:00 am - 4:30 pm
  • 4/19/2024: 10:00 am - 4:30 pm
  • 4/20/2024: 10:00 am - 4:30 pm
  • 4/21/2024: 10:00 am - 4:30 pm
  • 4/22/2024: 10:00 am - 4:30 pm
  • 4/23/2024: 10:00 am - 4:30 pm
  • 4/24/2024: 10:00 am - 4:30 pm
  • 4/25/2024: 10:00 am - 4:30 pm
  • 4/26/2024: 10:00 am - 4:30 pm
  • 4/27/2024: 10:00 am - 4:30 pm
  • 4/28/2024: 10:00 am - 4:30 pm
  • 4/29/2024: 10:00 am - 4:30 pm
  • 4/30/2024: 10:00 am - 4:30 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I had to call multiple times to get the receipt . Upon checking everything was ok and I was charged $183.56 however they charged me again another $74.50 very next day for groundless reason. Originally gas was low which I reported to the cashier but surprisingly they charged me $28 for gas and another $30 for gas service, we left it clean with blanket folded but I got charged $10 for cleaning fee. Altogether the whole experience was terrible and would never go back to that location .

AKM Husen 
Rating:
4.0

Also, a great place to get a homemade sub

Mike Shula 
Rating:
5.0

Customer did not leave a comment.

Vladislav Golic 
Rating:
5.0

Ahmed was very nice and helpful

Kristen Bauer 
Rating:
3.0

Customer did not leave a comment.

krystol knightner 
Rating:
1.0

They didnt give me the truck I ordered and the one they did give me was full of trash and when I returned it they charged me a cleaning fee, i also put gas in it at there location and they still charged my credit card for gas.

MADELINE RIVERA 
Rating:
3.0

Ordered a dilly never got

joeph west 
Rating:
5.0

Customer did not leave a comment.

Rick Raymond 
Rating:
5.0

Customer did not leave a comment.

JENSEN LAUFERSWILER 
Rating:
5.0

Customer did not leave a comment.

Lashawn Hollins 
Rating:
5.0

quick and easy pick up and return

Carol Evans 
Rating:
5.0

Customer did not leave a comment.

Judith Sobaszek 
Rating:
5.0

quick and easy.

Rodney Bingaman 
Rating:
5.0

I've known these guys for about 10 years

Christoper Yusup 
Rating:
5.0

Customer did not leave a comment.

Walter Gilman 
Rating:
5.0

The service was great, very friendly and helpful..would recommend or use again…

Tami Pukalo 
Rating:
5.0

Customer did not leave a comment.

Rick Gervasi 
Rating:
5.0

Customer did not leave a comment.

steven schmittendorf 
Rating:
1.0

Have reservations ready at time of pick up. Make sure vehicle has no lights on as the check engine light was on. The gears of the truck were hard to change.

Brian McBride 
Rating:
3.0

Customer did not leave a comment.

Janie George 
Rating:
5.0

Customer did not leave a comment.

Christopher Wilcox 
Rating:
5.0

Customer did not leave a comment.

WAHEED HAMOOD 
Rating:
5.0

Customer did not leave a comment.

Roy Yax 
Rating:
4.0

Your phone app is the worst, it didn't work at all. Tried to add my order to my account to do the virtual pickup and delivery and it wouldn't let me do it. Love it in theory, but it's total garage right now.

Matthew Pierson 
Rating:
5.0

Customer did not leave a comment.

ALIA ALMONTASER 
Rating:
4.0

Customer did not leave a comment.

james maycumber 
Rating:
5.0

Customer did not leave a comment.

Jessica Walker 
Rating:
5.0

Customer did not leave a comment.

Antonio Figueroa Ayala 
Rating:
3.0

Picked truck up 3/9. It was really dirty inside but the app would not allow me to upload pictures. It only let me move on once I clicked that it was clean.

STACEY BUTLER 
Rating:
5.0

Customer did not leave a comment.

LISAM DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

Mike Ball 
Rating:
3.0

No issues at drop off

Larry Switzer 
Rating:
1.0

Establishment was filthy and so was the truck, I ordered a 26 and they provided me with the 16 one bedroom and took over an hour to give me the correct truck when I already pre purchased the vehicle i don't recommend

josiannie Diaz 
Rating:
5.0

No improvements needed. I didn't know how to do the Mobil check on and the clerk was wonderful and was very helpful.

Jessica Walker 
Rating:
5.0

The staff at this location were super friendly and picking up and dropping off were a quick smooth process. The location being a gas station/ convenient store made it very easy to top of the tank before returning

William Sommer 
Rating:
5.0

Customer did not leave a comment.

ROBERT WEISS 
Rating:
5.0

Employees friendly and very knowledgeable!

AMYM GRITZKE 
Rating:
3.0

When I return the trailer they said everything is ok I don’t have to do anything the next day when I looked up my order my return was still pending I had to call u haul & spend 30 min on phone to complete my return. Such a waste of time.

Shahedul Karim 
Rating:
1.0

Truck was dirty and smelled like smoke. Checking in on mobile phone was a nightmare as customer service over the phone was not helpful getting it done. Took over 40 minutes to pick up truck. Will never do mobile pickup at a non Uhaul location again. Bad experience.

Erica Mack 
Rating:
3.0

Customer did not leave a comment.

Henry Woodye 
Rating:
5.0

My son left a video game in the cab. Could you contact if found. 7165978378

JEFFREY BOWSER 
Rating:
5.0

Customer did not leave a comment.

Javele Briggs 
Rating:
3.0

Being charged for gas when I sent pictures through your app that I filled the gas past 3/4. Tried to call customer service and wait times over 56 minutes. Waiting on call back still hasn’t happened. In no way happy with your customer service.

ROBERTCHRISTOPHE WALDEN 
Rating:
5.0

Customer did not leave a comment.

DAVID CHAPMAN 
Rating:
3.0

The air pressure was very low in all four tires. We were on the highway and had to find a truck stop to put air in the tires. This was unsafe and added stress and time to travel we had to do.

Edward Kent 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TAGGART 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CALDARELLI 
Rating:
5.0

Customer did not leave a comment.

Leslie Green 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH STRACHAN 
Rating:
5.0

None

Raniz Ibrahim 
Rating:
4.0

Customer did not leave a comment.

TERRYDUANE BAKER 
Rating:
1.0

This location is primarily a gas station/deli. They were so busy that it was hard to check in and check out. In fact, when I returned the vehicle, they just said leave the key and we will process the return later. I had to call much later in the day because the return did not get processed.

David Canose 
Rating:
3.0

Customer did not leave a comment.

Danica Urban 
Rating:
3.0

Truck was filthy spiderwebs in cab stunk steering wheel was sticky. Back of truck was filthy also

JOHNGEORGE BOOKER 
Rating:
5.0

Customer did not leave a comment.

Lynn Berge 
Rating:
4.0

Customer did not leave a comment.

Toni Alvira 
Rating:
5.0

Customer did not leave a comment.

David Kinkela 
Rating:
5.0

Nothing excellent service

YVONNEM KURTZ 
Rating:
1.0

First off I had a reservation for Sunday to pick up at 11:30. When we went in store the guy told us the person who rented the truck the night before never returned it. So we reserved for the following day Monday at 12 noon. We get there and the guy who does the uhaul doesn’t come into work till 2 so they were trying to get me to go online to get code for key. Which on your site never worked. For 2 days I had people trying to help me move and had to cancel for Sunday and then couldn’t get the truck until Monday at 2. That place simply don’t know what they are doing and don’t even give people a Courtesy call to let them know what’s going on. Was Really frustrated made the move 100 percent worse.

Rachel Kurek 
Rating:
4.0

Customer did not leave a comment.

Brenda Decker 
Rating:
5.0

Customer did not leave a comment.

kathy blanchard 
Rating:
5.0

Customer did not leave a comment.

Stephen Solazzo 
Rating:
5.0

Nothing the staff is very professional and very nice .

Aqualeena Johnson 
Rating:
5.0

Very good service

SAMEER MOHAMED ABUHAMRA 
Rating:
5.0

the rental process was easy. the staff very friendly. thanks

JOSEPH CURATOLA 
Rating:
5.0

Nothing at this point

Chantel Burghezi 
Rating:
5.0

Customer did not leave a comment.

Johnnie Dalton 
Rating:
5.0

Customer did not leave a comment.

Mark Kielbasa 
Rating:
5.0

Customer did not leave a comment.

John Solowski 
Rating:
5.0

The gentleman were kind and efficient. I was in and out with the process of picking up the truck and dropping it off. Everybody there was friendly and made me feel comfortable. Thank you very much!

David Romani 
Rating:
5.0

Customer did not leave a comment.

Ryan McCoy 
Rating:
5.0

The first truck was disgusting. But they replaced the truck with no problem and my move went smoothly.

SANDRA REDFIELD 
Rating:
5.0

very easy experience via the mobile check in/out

Cory Watson 
Rating:
5.0

Customer did not leave a comment.

Sara Thomas 
Rating:
5.0

Customer did not leave a comment.

Justin Kennelly 
Rating:
3.0

Customer did not leave a comment.

Karen Fenzl 
Rating:
5.0

The guys at Express were great. In and out quickly. Knowledgeable and friendly.

Patricia Vining 
Rating:
5.0

Customer did not leave a comment.

Catherine Malacaro 
Rating:
3.0

Be upfront with fee structure and eliminate hidden fees. I will be contacting the Better Business Bureau. Contact: Steven Olday, stevenolday@hotmail.com

Steven Olday 
Rating:
5.0

Customer did not leave a comment.

Claire Hampton 
Rating:
5.0

Nothing, The guy was super nice, polite, knew what he was doing and got me in and out quickly. Highly satisfied!

Robert Skimin 
Rating:
5.0

Customer did not leave a comment.

Kenneth Lapis 
Rating:
4.0

Customer did not leave a comment.

Jean Browning 
Rating:
5.0

Customer did not leave a comment.

Sean Murphy 
Rating:
5.0

Customer did not leave a comment.

ALYSSA MACKEY 
Rating:
4.0

Good and fair experience. The staff was pleasant and professional. Like the backup mirror.

Dave Reid 
Rating:
5.0

Customer did not leave a comment.

Richard Muszynski 
Rating:
1.0

Fix online check-in Have an actual person at the pickup site Be timely Not have a person on break at pickup time Overcharged No refund for extra gas put in uhaul

Daniel Leitten 
No reviews have been submitted for this location.

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