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Johnnie G
Customer Reviews for GES Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people (lady was very professional)
Kenny Sapp wouldn't work, check process slow, price was more than expected
Kimberly BThis was a very frustrating experience. First, I did the mobile pick-up, which I set for 7am. As usual, nothing goes to plan on moving day, so I arrived around 8, about an hour late. Apparently the “window” for mobile pick-up is 15 minutes only, which I didn’t see anywhere when I booked the truck, nor was it in any emails, nor was I sent a reminder when the window opened, nothing like that. I spent a good hour trying to figure out how to find the online portal that just didn’t exist because it was locked. Finally, I was able to talk to someone on the phone from U-Haul customer service, and I will say they were immensely helpful. They were the one good thing about this experience. So, I finally get into the U-Haul, only to find that the utility dolly I rented isn’t in there. And the place I’m picking up the truck, which was the only place in Fairmont that had the Dollie’s, doesn’t open until 10. It’s at this point 9. Okay, that’s frustrating but fixable. I go to have breakfast and come back at 10, but no one is there still. I end up just going to Walmart and spending an unexpected $100 on a dolly and straps. It took an extra three hours (8am-11am) for this whole process to take place before I could start moving. The truck was fine, other than the missing dolly, but it was a very frustrating experience overall. The tech stuff I admit was partially my fault, but when the website says “pick up anytime day or night” I expect to be able to do that within the 12 hours I chose to rent. And to wait until 10 to try to correct their mistake and for no one to be there was also really frustrating.
Kristen HI was charged WAY too much for gas. Almost $30 and I drove 12 miles. Makes no sense.
Theodore LI use GES Used Cars on a monthly basis for my rental. I have always had a good experience with this location and staff. Check in and out goes without any issues, equipment is always clean and maintained. Any issues with equipment brought to staff's attention is always addressed. Always a pleasant experience to deal here.
George tN/C
Fred BNothing. Owner of location was very friendly and helpful. I was having trouble with location picking up facility and he was very helpful at pickup and drop off.
Janet PThis location was amazing. The personnel walked out to greet us as we pulled into the location lot to drop off, and immediately greeted us with a smile and took care of absolutely everything. They were welcoming and made us feel genuinely cared about, not just the UHAUL but us as a family and hoping we had a positive experience with our move. We moved to a new town, so this being our first experience with people in this new town made it especially heartwarming. Thank you.
Juan GAlways a pleasant experience dealing with staff at GES Used Auto.
George tFriendly and courteous
Keith WEverything was really good and Shannon the front desk customer service representing Uhaul is a really nice and easy to work with. I give her a 10.
Tim MShannon was very helpful with my travel difficulties
ROBERT BNo complaints!! They were very accommodating
Vickie HPleasure doing business with GES Used Cars and UHaul rentals. Staff always ready to provide customer service.
George tMy first time experience renting from this location. Very impressed with the cooperation and willingness of the staff to meet my needs for a rental. I will rent on a monthly basis from this location.
George tThere was only a 1/4 tank of gas and the outside of the truck was beat up. Had to take a lot of pictures due to all the outside damage. The app would not work on my Android when we went to get the key before hours. Fortunately, it worked on my Son's phone and we were able to get on the road. I am supposed to get a receipt emailed to me but I have not received it. The truck was returned the same day it was rented but returned after hours. There was not issue with the business that rented the truck but the phone app and the maintenance of the truck was questionable.
Randall BThe rental that I requested and reserved was not there and uhaul was supposed to call me (which they didn’t) and the lady at the front desk didn’t call me because uhaul was supposed to. Then I was told I would need to pay the up charge for the bigger truck that I didn’t need or reserve. The trip cost me more money due to a mistake that was not my fault.
Brandon MNothing
Larry WThe cab of this U-Haul was very dirty. It also had a weird smell.
Travis BShannon Who runs uhaul at that location is always so nice and helpful this is not my first time renting from them
Brad LTrue to the customer willing to help
Raquel JThe staff at Uhaul was very professional and knowledgeable. If needed I will not hesitate to use this company again.
Vivian PEverything was great
Timothy MPickup was scheduled for 8 am and I didn’t get it picked up till 8:45. I’m guessing it was someone from that location calling to verify an alternate phone number for me and that person was rude and snippy with me. Very short and hung up the phone on me.
Zeke CGas tank on empty
Jane BBetter check in procedure. It took almost one hour.
Jon CA trailer we were renting had a broken electrical cable. It was obvious as you could see the tear in the cable. They did eventually fix it but only after saying the issue was our truck. Worse though was the staff not being able to find the drop off point of a truck we had rented. We were told to just drop it there anyway and tell uhaul after the fact. After consulting uhaul whether we could we were informed we would have been charged double the rental rate (so $800) if we had dropped it there without calling.
Chris AThe staff was not helpful.
Chris AWe had some issues with online verification and the lady at the pick up location was so patient and helpful. She came in early and walked us through the process.
Kenda DThe did not have the blankets I requested but it turned out I didn’t need them. I’m not sure this was their fault or a problem with U-Haul in general because most of their rentals are one way so blankets leave and do not return. My rental was round trip. Pickup and drop off went smoothly and the staff was and helpful.
David Ubest rental I ever had they are very nice, and I am a senior citizen I would recommend to my friends and family
Cheryl hShannon was extremely kind and understanding about y lack of knowledge when it came to the removal of my car from the pull behind tow. She unhappy unhooked my vehicle in the poring rain and called same day movers to help unload my items.
Kimberly MGreat service!
KRISTOPHER LAll was good. Help was available, even on Sunday!!!
PHILLIP KThey’re never even open
Anita MVery nice people, new to U-haul game but did a wonderful job, only complaint was on the U-haul Corp side, first we were told we could drop off anywhere so when we looked for a close place to drop off, they gave me 122 miles on the rental but when I go to the address listed for drop off they don’t do U-haul anymore, now step 2 finding the next closest place, after going to this drop site now I’m 4 miles over my mileage and owe like $2 that the nice people at GES used cars offered to pay knowing the situation with the other place no longer taking rentals, I think U-haul should do a little better job at monitoring their locations or at least give a little more on the miles, but I applaud GES used cars for their help...
patrick k