Customer Reviews for Furniture Brat
(U-Haul Neighborhood Dealer)

471 reviews

425 E Germann Rd Ste 105   Gilbert, AZ 85297

(480) 726-7998

Office Hours

  • Mon-Tue: 11 am–2 pm
  • Wed-Sat: 10 am–6 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(480) 726-7998

425 E Germann Rd Ste 105
Gilbert, AZ 85297

Services at this Location:

Office Hours

  • Mon-Tue: 11 am–2 pm
  • Wed-Sat: 10 am–6 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super friendly and very helpful. Highly recommended.

Richard Sanford 
Rating:
5.0

Nothing. Just keep up the excellent work And the great customer service that you give to us thank you.

Annette Singh 
Rating:
5.0

Location was fantastic, very friendly and accommodating. Mark went above and beyond as I was having some hitch problems, he was patient and stayed after hours to ensure my rental was available for me. I will go to this location from rentals going forward. This was the best experience I have had when renting from Uhaul.

Jeff Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Toni Petrovic 
Rating:
5.0

Friendly, super helpful staff and incredibly professional. Would 100% recommend to anyone needing U-Haul services

nick price 
Rating:
5.0

Very friendly staff.

Heather Hatch 
Rating:
5.0

Yes, this store manager was quite proficient with everything, but my opinion of UHaul as a company is quite poor. First, I had reserved a truck and trailer on Gilbert rd in Gilbert and then was sent 9 miles away to this other location for the truck...only. For the trailer I sent 12 miles to another location in Mesa, which took an hour to get because the business proprietor had not been properly trained yet. In my destination of LA, I had to take the trailer all the way to Crenshaw in LA--quite a drive in LA. I also find that the closest Uhaul self storage in 7 miles away, so I just got another storage place--with an offer of first month free anyway. upon returning the truck in Santa Monica, I am told that I gone 39 miles over my allotted amount, for a charge of $39 plus tax. I question your odometer over this. I did visit my Aunt in Indio, 3 miles off freeway and 3 back totaling 6. Then there was the trip 12 miles to Crenshaw and 12 back for 24. Then 6 or so more in Santa Monica for storage and truck return. This comes to 36 give or take. Upon renting I was told I would get 60 extra miles over my 407 estimated distance of my journey. This indicates that the truck's odometer to be off by more than 60 miles over my roughly 443 miles of driving, an error of 13.54%. This is not okay! A partial refund is warranted.

Kendall Noxsel 
Rating:
5.0

Customer did not leave a comment.

Alexander Pearsall 
Rating:
5.0

Customer did not leave a comment.

James Knox 
Rating:
5.0

Excellent customer service and would definitely support this business again.

Ashley Medina 
Rating:
5.0

Great customer service. Very efficient checking in & out. Truck was in great condition.

Brandy Alaux 
Rating:
5.0

Customer did not leave a comment.

JAMIE WARREN 
Rating:
5.0

Customer did not leave a comment.

Zeus Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Alexander Pearsall 
Rating:
5.0

Customer did not leave a comment.

Donna Schaffer 
Rating:
5.0

Phenomenal rental experience, would repeat!

Haseen Aman 
Rating:
5.0

Customer did not leave a comment.

Adam Cronenberg 
Rating:
5.0

Customer did not leave a comment.

Jayadeep Kandagatla 
Rating:
5.0

there was a slight problem with the transmission shifting from time to time.. did make them aware when I returned over all everyone was great. personable and professional on both sides of the trip thank you, best, Kenny Star

Kenny Star 
Rating:
5.0

The facility where I picked up the truck was nice place. The place where I was supposed to pick up the truck was a much larger facility and had truck but was told they didn’t had to drive further to pick up the truck

Daniel Duncan 
Rating:
3.0

Customer did not leave a comment.

Marina Dublin 
Rating:
5.0

Customer did not leave a comment.

Andy Jackson 
Rating:
5.0

Highly professional and efficient location.

Brian Cain 
Rating:
5.0

Customer did not leave a comment.

Om Johari 
Rating:
5.0

Customer did not leave a comment.

ANDREA HOLMOND 
Rating:
5.0

Everything was great with the truck. There were issues with pickup location changes but Uhaul made it right.

Russ Jensby 
Rating:
5.0

The best team, friendly Josh and copper great customer service skills. Always recommend

Luis Cabrera 
Rating:
5.0

Customer did not leave a comment.

Ian Branson 
Rating:
5.0

Low cost rental for 1st time customer, or emergency rental, $

lori reed 
Rating:
5.0

Customer did not leave a comment.

Rojelio Yepez 
Rating:
4.0

Owner put wrong drop off time for trailer. Put 5am instead of 5pm. I reserved for 24 hours.

greg wetterauer 
Rating:
5.0

Great service all around!

Scott Shook 
Rating:
5.0

Customer did not leave a comment.

Jeffery Nieves 
Rating:
2.0

Do not charge for gas when customer has already filled gas up to where it was when rental was provided.

Trinity Ledlow 
Rating:
5.0

Customer did not leave a comment.

Raymond Russo 
Rating:
5.0

Customer service was top notch, staff was very friendly and accommodating. Will definitely use Furniture Brat for any future U-Haul needs.

Ted Montagot 
Rating:
5.0

Easy reservation process, pick-up was great. Moving is hell, but U-haul helped us get it all done. Thank you.

Sheila Nelson 
Rating:
5.0

Customer did not leave a comment.

max torres 
Rating:
5.0

Not a thing! Good people!! Personable and efficient!! Best U-Haul location I've ever been to!!

Ward Sexton 
Rating:
5.0

Friendly and prompt service. Thank you. The only suggestion I’d say is to have the inside of the back of the truck cleaned of debris before customer pickup. However, the accommodating staff took care of it immediately.

KARL SCHLIMM 
Rating:
5.0

Customer did not leave a comment.

Kenneth Beer 
Rating:
4.0

Customer did not leave a comment.

John Richardson 
Rating:
5.0

Customer did not leave a comment.

Gary Jonas 
Rating:
5.0

This location was a better fit than my original drop off location. They handled my very well and I was on my way in 10 minutes.

JOHN CARY 
Rating:
5.0

Excellent customer service!

Hugo Almodovar 
Rating:
1.0

This location has somehow set my account on an alert so I can no longer rent, but for no reason????

Alex Murray 
Rating:
5.0

Customer did not leave a comment.

blake dunbar 
Rating:
5.0

Super helpful and easy to work with.

Marilyn Johnson 
Rating:
5.0

Customer did not leave a comment.

Jason Yamagata 
Rating:
5.0

Customer did not leave a comment.

ALICIA MARXMAN 
Rating:
1.0

Said I was good to go and then I see a $25 Cleaning fee?

Rossin Adeli 
Rating:
5.0

Customer did not leave a comment.

Luke Lee 
Rating:
5.0

Customer did not leave a comment.

Michael Herrera 
Rating:
5.0

Renting from Furniture Brat is a top-notch experience every time. They are fast, friendly and awesome to work with. I will only rent from this location because they are that good!

Chad Tuttle 
Rating:
5.0

This place is awesome. Best U-haul location that I have worked with the last 20 years I have been renting from U-haul. You should use this model of customer service as a model for all locations.

Brian Cain 
Rating:
5.0

Love the service at Furniture Brat!!

Linda Lyles 
Rating:
4.0

Customer did not leave a comment.

Teresea Black 
Rating:
5.0

Quick, efficient and helpful service.

Kenneth Tierney 
Rating:
5.0

Customer did not leave a comment.

Anna Schmidt 
Rating:
5.0

Customer did not leave a comment.

Jeremy Williams 
Rating:
5.0

Customer did not leave a comment.

Magdaleno Mendez 
Rating:
5.0

All went well. Thank you.

Ann Baum 
Rating:
5.0

Very professional, friendly staff. Would recommend this business for Uhaul needs...and the Furniture Brat is such a must to visit.

Carol cunico 
Rating:
5.0

Customer did not leave a comment.

ROCH KLEIN 
Rating:
5.0

Customer did not leave a comment.

Orlando Rochin quintero 
Rating:
5.0

No improvement needed service was excellent!

BRENDA CRIM 
Rating:
5.0

Customer did not leave a comment.

William Schroeder 
Rating:
5.0

Already recommended it to a few close and convenient, and the support and help was top-notch. Nice to see Customer Service is still around! Thank you.

Vena Huber 
Rating:
5.0

Customer did not leave a comment.

Jason Ciha 
Rating:
1.0

Terrible service. The agent didn’t answer the phone. I was charged double for no reason. I requested a review, it’s been a week still no response.

Ali Ahmadi 
Rating:
5.0

Very clean facility. Very professional, friendly staff. Will continue to only rent from this business for all my Uhaul needs.

Timothy Krieger 
Rating:
5.0

Customer did not leave a comment.

COOPER SHAFFIE 
Rating:
5.0

Customer did not leave a comment.

MARIE DUNCAN 
Rating:
5.0

The online reservation was easy to enter. The subsequent pickup of the truck was quick and efficient, as was the return. The two men who helped us at the Furniture Brat location were friendly and helpful. Thank you.

Joyce Dowell 
Rating:
5.0

The uhaul mobile app was a little buggy but I managed to get through it. I wasn't sure if it worked correctly when I dropped off the truck

Bradley Schaack 
Rating:
5.0

Customer did not leave a comment.

Patti Robison 
Rating:
5.0

I have rented from this establishment before and will do so again. Very professional and friendly.

Brian Lane 
Rating:
5.0

Friendly and professional and very easy to work with.

David Rodriguez 
Rating:
5.0

Mark was perfect.

Martin Sprinzl 
Rating:
5.0

Windshield was quite dirty.

Kyle Hawker 
Rating:
5.0

Customer did not leave a comment.

Gerald Dumalski 
Rating:
5.0

Super helpful

Taylor Ferguson 
Rating:
5.0

Customer did not leave a comment.

Donald Riley 
Rating:
5.0

Everyone was friendly, respectful and accommodating. Definitely recommending to all my friends for their outstanding customer service.

Jenny Berky 
Rating:
5.0

Customer did not leave a comment.

Armando Castro 
Rating:
5.0

Customer did not leave a comment.

Teresa Kenton 
Rating:
5.0

Conner was great to work with, thanks!

Robert ROBERTSON 
Rating:
5.0

Excellent. These guys are the best!!!

Roxanne Lacroix 
Rating:
5.0

Great location, friendly staff

Pushpa K Vakacharla 
Rating:
5.0

Great location! Easy truck pickup and drop off!

Teresa Kenton 
Rating:
5.0

This location went above and beyond

Michael Day 
Rating:
5.0

Mark has excellent customer service skills and he treats you like family. I will rent from this location again if I ever need to in the future!

Shalonda Haynes 
Rating:
5.0

Mark was amazing and so helpful!!!

Taylor Barrios 
Rating:
5.0

Customer did not leave a comment.

Jason Barr 
Rating:
5.0

Lovely experience!

Hannah Brownlee 
Rating:
5.0

Good explanations and customer service.

Gregory Autore 
Rating:
5.0

Customer did not leave a comment.

Loretta Nardi 
Rating:
3.0

When you say “truck share”…. Uhaul needs to communicate this to the location to get this set up correctly. I waited almost 2 hours for them to open because Uhaul messed up. When you have help schedule for 2 hours. It also messed that up because they had another job to get to. Then at the end I get charged extra for mileage because I had to go so far out of my way to this place. Horrible experience with uhaul this time.

SHELDON GRAY 
Rating:
5.0

Beautiful furniture store location and best customer service at any Uhaul be ever rented from.

Marc Nesselrote 
Rating:
3.0

The truck was old. While clean, it had tons of wear and tear to the outside. It had almost 90k miles and ran rough compared to the rentals I’ve had with Penske. Penske is cheaper with newer trucks. I always thought of Uhaul as premier, but that’s not my experience. I also had to wait on pick up and wait at drop off. Also not my experience with a Penske rental.

Loretta Nardi 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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