Customer Reviews for Furniture Brat
(Distribuidor de U-Haul del vecindario)

223 comentarios

425 E Germann Rd Ste 105   Gilbert, AZ 85297

(480) 726-7998

Horarios de la ubicación

  • Lun. - mar.: cerrado
  • Mié. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 12 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 726-7998

425 E Germann Rd Ste 105
Gilbert, AZ 85297

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: cerrado
  • Mié. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 12 p. m. - 4 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

The truck had an alignment problem and it was left three gallons from being full

Mark U. 
Clasificación:
5.0

The staff was friendly, helpful, and accommodating. Furniture Brat is a cool store to check out too.

LUCAS R. 
Clasificación:
5.0

Alex went above and beyond to make sure we were O.k. When John had to go to desperately go to hospital and get a lot done, to save his life. That we did have to worry about getting uhaul back, and because of John hermanack The realtor and his team Just packing the u-haul With tons of things totally disorganisation and in a hurry and in 3 hours work that should have taken 2 weeks to be complete. John hermanack with 72 sold abused a man, who is Severely disabled , because of his actions.....You should never be able to have food.... in the back of a uhaul... any kind of food..... packaged.... boxed.... Realtors need to know that the back of Au haul is not for their benefit it's for the person who rented it.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO C. 
Clasificación:
5.0

very friendly service!

ROBERT I. 
Clasificación:
5.0

The trailer I know was not water proof but after a rain storm while driving the contents where completely soaked. Will never rent an in closed trailer again- would have been better rent an open trailer and cover the furniture, hutch, chair, bedding, clothes with plastic.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER P. 
Clasificación:
5.0

very friendly

MICHAEL C. 
Clasificación:
4.0

Make the bloody traiters available. Getting one was an exercise in frustration. Having a reservation mean nothing.

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COOPER S. 
Clasificación:
2.0

Difficult to locate the site.

JULIA E. 
Clasificación:
5.0

I do not have enough positive things to say about Mark, Alex, and the other gentlemen who work there. They were extremely helpful and got me truck. Thank you guys, again, for helping me out. You will be my go-to place for a U-Haul!!

shalonda C. 
Clasificación:
5.0

Great place to reserve a moving truck! They make everything easy.

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

When when we picked-up the truck, the store knew when we planned to return it but they did not let us know that they were closed that day and we got there, it was a surprise. Not knowing what to do, we finally saw a sign that said if returning a truck after hours we would have to return it through an on-line process. It was a bit of a hassle.

LUBEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAO L. 
Clasificación:
4.0

Hard to find location. Hidden in big buildings. No signage. No person to greet me.

JOE G. 
Clasificación:
5.0

Those guys there are amazing, so nice and so helpful. That's my uhaul from now on. Thank you Furniture Brat for going the extra mile!!!!!!! Robert Woolsey PARAGON AUDIO VIDEO

ROBERT W. 
Clasificación:
5.0

The best U haul experience I have had. Highly recommend this location. The staff was very friendly, truck was ready to go and clean, and the process was quick and easy.

JASON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA L. 
Clasificación:
5.0

I have rented vehicles from other locations but will come back to this one for my next vehicle rental.

BRETT H. 
Clasificación:
5.0

Very friendly and attentive. Recommend doing business with them!

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Girish B. 
Clasificación:
5.0

Alex was very thorough during the pickup process, which made the return so much easier.

JOHN H. 
Clasificación:
5.0

The store owners were so accommodating, polite, professional & more so personable.

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

Excellent service

VICKY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sung B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRADY R. 
Clasificación:
5.0

Great customer service, true professionals ! Alex, and specifically Sassy.

CESAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Alex provided friendly, courteous and kind customer service. I completely recommend Furniture Brat Uhaul! Best Uhaul experience I have had and this is my 17th time using Uhaul.

DEEDEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M. 
Clasificación:
5.0

The staff were extremely helpful in getting everything set up for me. Thank-you!

KERRY J. 
Clasificación:
5.0

Very friendly staff. Changed my reservation without any issues. Will use them again next time i need something.

MELANIE P. 
Clasificación:
5.0

Super nice gentleman at pickup site.

CARL R. 
Clasificación:
5.0

Best experience! Highly recommend this location!

MICHAEL E. 
Clasificación:
5.0

Picking up and dropping off was super easy and the manager was was exceptionally helpful! Highly recommended.

Eugene W. 
Clasificación:
5.0

Gentleman named Cooper was fast, knowledgeable and made this rental a great experience.

Dan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ODESSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarkaw S. 
Clasificación:
2.0

Waited 2 hours to pick up the rental due to Uhauls GPS issue. Both people that helped were not wearing masks.

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

This was a great experience. I would highly recommend Furniture Brat for your I-Haul needs!

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

This uhaul location was phenomenal not only is it hidden within an adorable furniture store but the family that owns it is so incredibly friendly and helpful. I would recommend this location every time!

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

The only hitch (pun intended) was that the corporate website went down and delayed getting the paperwork done expeditiously.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted H. 
Clasificación:
5.0

The whole rental experience was a disaster from U Haul. The 26 ft. was not available at the Gantzel location in Queen Creek,AZ. It was reserved! We rented 2 15 ft. trucks. The fuel to drive to our destination was very costly. More than expected. Fortunately this location had a truck.

PATRICIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian P. 
Clasificación:
3.0

Should be open more. Crazy we couldn't return it until Wednesday when we had it back in town Sunday night.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANE H. 
Clasificación:
4.0

Communication between your facilities would help. I reserved a 20ft truck the night of the 25th, I had a client to move the next morning in Chandler near Country Club and Warner rd. The Facility I reserved the truck was only 4miles away. They actually called me 10mins before my pickup time to confirm, I then received a call from Uhaul corporate saying my rental would not be back in time. I was then sent 20mins out of the way to Power rd and Williams field to sit there for almost 40mins for them to tell me they don't have a truck for me. Thats when i was sent another 15 mins out the way to the Germann location for a10ft truck, half the size I needed. This caused me to be over an hour late for my job and also took longer because i had to make 2 extra trips in order to get my clients things moved.

Nigel H. 
Clasificación:
5.0

Very friendly staff and owners. Convenient location as well! They also have an awesome furniture store inside so definitely check it out! I highly recommend this location over the other local spots.

Anastasia B. 
Clasificación:
5.0

UHAUL can improve, NOT FURNITURE BRAT. Made my reservation via the Uhaul app, everything was good, until about 24 hours later a uhaul rep called me and told me that their system had me overbooked With another customer for the same equipment. They sent me on a wild goose chase for another location tucked back way off the beaten path with an available trailer for the time I needed it. You'd think uhaul would handle the situation by moving another auto transport to the original location I chose, without even calling me. Or even offer a discount to pickup equipment at another location. But none of that happened. Do better uhaul. Otherwise everything else was great as usual.

Jerry F. 
Clasificación:
5.0

The staff at Furniture brat made it incredibly easy to sign-in and sign-out. They were super friendly and made the process very simple and smooth.

LeeAnna M. 
Clasificación:
5.0

Loved the drop off

Brett G. 
Clasificación:
5.0

Wonderful customer service!

Ayana A. 
Clasificación:
5.0

Incredibly friendly and professional owner. Nothing can be done to improve this location. The Uhaul app on the other hand is weak and needs significant improvements.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee Bowlin S. 
Clasificación:
4.0

Everybody was really helpful and made it very easy for me to rent a U-Haul they all knew it was my first time so they made it super easy for me

LUCITA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

lindani H. 
Clasificación:
5.0

Super nice folks, most polite service I've seen in years from any encounters personally.

Charles P. 
Clasificación:
5.0

Loved them Great customer service

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUKE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vijay M. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

It all started when the online booked me at my location, then they called me the night before saying my truck was at another farther location and did I want to confirm. WTH! I picked up the 26' on a Sunday when they were closed. The app or online wouldn't take my DL photos the night before, until you choose pick up my truck that morning. Afterwards, it says pending approval for code. I tried the app which failed, and then online and she said they were having technical difficulties. My son and I waited over 35 minutes next to the truck, just for the unlock code. I have the texts as proof. I suggest picking up the truck when they're open or take your chances and give yourself an extra hr. Mark was great and made it right later, since we were already very upset after this. We also paid for 2 guys from the moving company and we're charged an extra hour since we ran over. Moving day from hell.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli A. 
Clasificación:
5.0

El cliente no dejó un comentario.

james H. 
Clasificación:
5.0

Make the app approval process faster or give an alarm clock to the guy working the 7 am shift for their birthday.

FEDERICO O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malory M. 
Clasificación:
5.0

Easiest experience EVER! Fast and efficient!

WILLIAM BRUCE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC P. 
Clasificación:
5.0

Not much. Customer service was extremely couteous & patient. All went well.

VERONICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn T. 
Clasificación:
5.0

Customer Service was OUTSTANDING!!!! They stayed open late so we could pick up a vehicle trailer to rescue my son who broke down on a remote highway. Thank you! Ya'll are AWESOME!

WILLIAM B. 
Clasificación:
5.0

Great service!

KERRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent G. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
3.0

everything was great

ANTHONY G. 
No se han enviado comentarios para esta ubicación.

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