I do not have enough positive things to say about Mark, Alex, and the other gentlemen who work there. They were extremely helpful and got me truck. Thank you guys, again, for helping me out. You will be my go-to place for a U-Haul!!shalonda C.
Customer Reviews for Furniture Brat
(Distribuidor de U-Haul del vecindario)
Gilbert, AZ 85297
Services at this Location:
- Lun. - mar.: cerrado
- Mié. - sáb.: 9 a. m. - 7 p. m.
- Dom.: 12 p. m. - 4 p. m.
- 5/9/2021: cerrado
- 5/27/2021: 9:00 a. m. - 6:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great place to reserve a moving truck! They make everything easy.JASON C.
El cliente no dejó un comentario.Lisa C.
When when we picked-up the truck, the store knew when we planned to return it but they did not let us know that they were closed that day and we got there, it was a surprise. Not knowing what to do, we finally saw a sign that said if returning a truck after hours we would have to return it through an on-line process. It was a bit of a hassle.LUBEN P.
El cliente no dejó un comentario.BAO L.
Hard to find location. Hidden in big buildings. No signage. No person to greet me.JOE G.
Those guys there are amazing, so nice and so helpful. That's my uhaul from now on. Thank you Furniture Brat for going the extra mile!!!!!!! Robert Woolsey PARAGON AUDIO VIDEOROBERT W.
The best U haul experience I have had. Highly recommend this location. The staff was very friendly, truck was ready to go and clean, and the process was quick and easy.JASON R.
El cliente no dejó un comentario.ANDREA L.
I have rented vehicles from other locations but will come back to this one for my next vehicle rental.BRETT H.
Very friendly and attentive. Recommend doing business with them!Brian L.
El cliente no dejó un comentario.CHRISTOPHER G.
El cliente no dejó un comentario.Girish B.
Alex was very thorough during the pickup process, which made the return so much easier.JOHN H.
The store owners were so accommodating, polite, professional & more so personable.STEVEN R.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.DAVID H.
Excellent serviceVICKY B.
El cliente no dejó un comentario.Sung B.
El cliente no dejó un comentario.GRADY R.
Great customer service, true professionals ! Alex, and specifically Sassy.CESAR G.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.JD P.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.JESSICA H.
El cliente no dejó un comentario.JAMES H.
Alex provided friendly, courteous and kind customer service. I completely recommend Furniture Brat Uhaul! Best Uhaul experience I have had and this is my 17th time using Uhaul.DEEDEE H.
El cliente no dejó un comentario.VICTORIA M.
The staff were extremely helpful in getting everything set up for me. Thank-you!KERRY J.
Very friendly staff. Changed my reservation without any issues. Will use them again next time i need something.MELANIE P.
Super nice gentleman at pickup site.CARL R.
Best experience! Highly recommend this location!MICHAEL E.
Picking up and dropping off was super easy and the manager was was exceptionally helpful! Highly recommended.Eugene W.
Gentleman named Cooper was fast, knowledgeable and made this rental a great experience.Dan H.
El cliente no dejó un comentario.ODESSA B.
El cliente no dejó un comentario.Sarkaw S.
Waited 2 hours to pick up the rental due to Uhauls GPS issue. Both people that helped were not wearing masks.MICHAEL R.
El cliente no dejó un comentario.James B.
This was a great experience. I would highly recommend Furniture Brat for your I-Haul needs!James M.
El cliente no dejó un comentario.James P.
This uhaul location was phenomenal not only is it hidden within an adorable furniture store but the family that owns it is so incredibly friendly and helpful. I would recommend this location every time!William R.
El cliente no dejó un comentario.Breanna S.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Vanessa H.
El cliente no dejó un comentario.Christopher S.
The only hitch (pun intended) was that the corporate website went down and delayed getting the paperwork done expeditiously.Donald M.
El cliente no dejó un comentario.Ted H.
The whole rental experience was a disaster from U Haul. The 26 ft. was not available at the Gantzel location in Queen Creek,AZ. It was reserved! We rented 2 15 ft. trucks. The fuel to drive to our destination was very costly. More than expected. Fortunately this location had a truck.PATRICIA T.
El cliente no dejó un comentario.Julian P.
Should be open more. Crazy we couldn't return it until Wednesday when we had it back in town Sunday night.Jennifer R.
El cliente no dejó un comentario.SHANE H.
Communication between your facilities would help. I reserved a 20ft truck the night of the 25th, I had a client to move the next morning in Chandler near Country Club and Warner rd. The Facility I reserved the truck was only 4miles away. They actually called me 10mins before my pickup time to confirm, I then received a call from Uhaul corporate saying my rental would not be back in time. I was then sent 20mins out of the way to Power rd and Williams field to sit there for almost 40mins for them to tell me they don't have a truck for me. Thats when i was sent another 15 mins out the way to the Germann location for a10ft truck, half the size I needed. This caused me to be over an hour late for my job and also took longer because i had to make 2 extra trips in order to get my clients things moved.Nigel H.
Very friendly staff and owners. Convenient location as well! They also have an awesome furniture store inside so definitely check it out! I highly recommend this location over the other local spots.Anastasia B.
UHAUL can improve, NOT FURNITURE BRAT. Made my reservation via the Uhaul app, everything was good, until about 24 hours later a uhaul rep called me and told me that their system had me overbooked With another customer for the same equipment. They sent me on a wild goose chase for another location tucked back way off the beaten path with an available trailer for the time I needed it. You'd think uhaul would handle the situation by moving another auto transport to the original location I chose, without even calling me. Or even offer a discount to pickup equipment at another location. But none of that happened. Do better uhaul. Otherwise everything else was great as usual.Jerry F.
The staff at Furniture brat made it incredibly easy to sign-in and sign-out. They were super friendly and made the process very simple and smooth.LeeAnna M.
Loved the drop offBrett G.
Wonderful customer service!Ayana A.
Incredibly friendly and professional owner. Nothing can be done to improve this location. The Uhaul app on the other hand is weak and needs significant improvements.David S.
El cliente no dejó un comentario.Tracy B.
El cliente no dejó un comentario.Lee Bowlin S.
Everybody was really helpful and made it very easy for me to rent a U-Haul they all knew it was my first time so they made it super easy for meLUCITA J.
El cliente no dejó un comentario.lindani H.
Super nice folks, most polite service I've seen in years from any encounters personally.Charles P.
Loved them Great customer serviceJOSEPH B.
El cliente no dejó un comentario.LUKE B.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Vijay M.
El cliente no dejó un comentario.robert S.
It all started when the online booked me at my location, then they called me the night before saying my truck was at another farther location and did I want to confirm. WTH! I picked up the 26' on a Sunday when they were closed. The app or online wouldn't take my DL photos the night before, until you choose pick up my truck that morning. Afterwards, it says pending approval for code. I tried the app which failed, and then online and she said they were having technical difficulties. My son and I waited over 35 minutes next to the truck, just for the unlock code. I have the texts as proof. I suggest picking up the truck when they're open or take your chances and give yourself an extra hr. Mark was great and made it right later, since we were already very upset after this. We also paid for 2 guys from the moving company and we're charged an extra hour since we ran over. Moving day from hell.MICHAEL H.
El cliente no dejó un comentario.Kelli A.
El cliente no dejó un comentario.james H.
Make the app approval process faster or give an alarm clock to the guy working the 7 am shift for their birthday.FEDERICO O.
El cliente no dejó un comentario.Malory M.
Easiest experience EVER! Fast and efficient!WILLIAM BRUCE K.
El cliente no dejó un comentario.JUSTIN W.
El cliente no dejó un comentario.BRADLEY H.
El cliente no dejó un comentario.ERIC P.
Not much. Customer service was extremely couteous & patient. All went well.VERONICA G.
El cliente no dejó un comentario.Lynn T.
Customer Service was OUTSTANDING!!!! They stayed open late so we could pick up a vehicle trailer to rescue my son who broke down on a remote highway. Thank you! Ya'll are AWESOME!WILLIAM B.
Great service!KERRY J.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.Vincent G.
El cliente no dejó un comentario.paul T.
El cliente no dejó un comentario.Jonathan S.
everything was greatANTHONY G.
Only had issues with technical service. Answer you 1800 number. Had issues with app. Got disconnected after holding for 15 mins for two days prior to service the.n Again, day of service waited 30 mins to get password confirmed and to get Authorization for service confirmed. Ugh.David T.
Such a great experience! Furniture Brat so so helpful getting us set up. It made for a great vacation! ¡Gracias!MICHELLE B.
Very friendly and helpful staff!MONTE J.
El cliente no dejó un comentario.MOHAMMED R.
Very friendly customer oriented businessElizabeth C.
El cliente no dejó un comentario.Jeff E.
El cliente no dejó un comentario.Sean G.
Please please make the drop off spot more clear, more noticeable. I didn't know where the uhaul store even was. I drove to the back of the building to the loading dock because I saw uhaul trucks back there but no entrance.Cynthia F.
Very personable and friendly...great customer service!Kerry J.
El cliente no dejó un comentario.Manuel G.
El cliente no dejó un comentario.LUIS L.
El cliente no dejó un comentario.holli B.
El cliente no dejó un comentario.MICHAEL M.
The entire experience was very easy. The location was perfect, the equipment was clean and well maintained, and the gentleman who assisted was very professional and accommodating. I will absolutely be back to this location again.REX R.