Nothing…..the guy was helpful, answered all questions I had.
debbie C.
Customer Reviews for Furniture & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was way overcharged. Word to the wise....ask to see an itemized bill/invoice before you sign your name on the pad. What you are signing is "estimated total charges". I rented the truck for 8 hours but had if back in 4. The keys were given back to Mike personally. I was charged close to $100. This place is a rip off.
Medina B.Awesome service
Destiny P.Excellent service!!
Frederic B.Very friendly atmosphere, not about the objective. Not the norm/different.
Katherine C.Overall good service
David B.The location is a furniture store renting UHauls on the side with dogs inside and cardboard blocking the dogs and customers from entry. Just seemed odd and mildly uncomfortable.
rick H.Nothing, had excellent customer service!
Christopher N.We did not receive the dolly in our Uhaul
Brandon C.We arrived to find that the truck assigned to us had a crack the full width of the windshield. We requested a different truck and were given a 26' truck instead of what we had ordered. That truck was way bigger than necessary, and made the trip two states away more difficult.
Angela A.The lady that works on Sunday did a great job waiting on me I would recommend her anytime I don't know what I would have done without her
GREGORY Q.The folks were great, the vehicle, not so much. Smelled like a dirty bar. Cigarette smell and really nasty body odor. Windshield wipers needed to be replaced. Started raining and drivers wiper did nothing to clear windshield.
Gerry S.I was running late with the u-haul and the guy who I rented from kept calling and making threats talking about calling the police on me and now I'm going to spend my Christmas in jail because I'm running late with his U-Haul he's saying that I stole his U-Haul
Monica S.Very helpful!!! Worry free!! I was able to keep it longer than my reservation!!!
Tami H.They stole 30 dollars from us. The gas was right where we got it at and they still charged us. I will never use this location and I am calling corporate on this location as well. FUCKING RIDICULOUS STEALERS AND ROBBERS
Darrell S.Great service thanks Mike!!
TOM N.This location is above standard they did a great job as always.
gleda H.Mike from this location was not helpful at all. He did not send me a receipt to my email until I contacted him about it. The receipt had a remaining balance, no problem, but it has been pulling teeth trying to get him to help me with how to pay it since my reservation is expired on the website. Mike is completely unhelpful, not knowledgable, and frankly probably is not actually doing his job unless the customers are prodding him along
Mathew H.Mike was great to work with. I was running late for the pickup and he called to see if everything was OK.
Victor B.I contacted U-Haul several times to indicate that I did not rent a truck and that whoever did used my email address without permission. To date all I have received is more emails from U-Haul regarding my rental.
rodney S.The pick up location was switched and was a lot farther 20 miles +/- than what was booked. The U-Haul had dog hair in cab and the bed of the truck was dirty. I had to clean both the cab and bed before using. Plus was charged for the insurance $28 and I didn't want this. The 40 extra miles was expensive for gas. When I book in advance I should not have to drive that far to pick up the vehicle and should be clean. The truck drove nice but still not happy.
Conner P.Excelente servicio.
Angel G.The transmission went out on the first truck. I called to let them know it wasn't driving right and was basically told I had it in tow mode, which I didn't. I called back and got the voicemail. Finally after calling a few time I get someone only to be told to call roadside assistance. The customer service lady for roadside was very nice but it 4 hours to get a replacement truck. This set me behind and they charged me for the extra miles on the second truck. The final invoice was $60 more than what it should have been, had the first truck been maintained probably.
Kelly W.Professional, easy to reserve and clean
Alonzo C.The lady that take care of Me was super rude and talked to me like I was a problem and it should have been me the attitude saying that I had to go to three different locations to get my U-Haul I will never use U-Haul again
Ashely A.The key drop off box was hard to locate. The picture on the site was incorrect.
Troy A.Horrible
Paul C.2 days before pick up our pick up location was switched to a further location that fortunately did not impact our overall mileage, but did not allow for any wiggle room in mileage. The night before pick up, I got a notification that our truck size was reduced from a 15 foot truck to a 10 foot truck. Fortunately again, we were able to drive to the castleton location and they were able to call the pick up location and get us switched back to a 15 foot truck. Not sure how you can justify reducing the size of a truck 12 hours before pick up when the customer is moving states. Additionally, when we got to the pick up location for our 9:30am pick up, the store didn't open until 11:00. Fortunately again, the store owner got there around 9:45 and was able to get us our keys. Again, not sure why you would set a pick up time at a store that isn't even open for that pick up time.
Brett K.Great drop off
Charles W.Make sure there is a truck ready to go at the location your customers are scheduled to pick up their truck at.
Sierra E.A neighborhood dealer who my reservation was transferred to without notification. There was no pick up truck inspection, the truck was dirty and I didn't get the dolly I requested. Not only that, they charged me for the missing dolly that never made it on the truck. I sent an email to customer service with no response and the call wait times are consistently over an hour. Very poor experience.
Dezmond L.The guy seemed more worried about selling me furniture
Steven B.Drove my new Tesla Model Y with the trailer across the country. The team help me get set up and it was super easy.. Thank you!
Tristan P.This was some sort of make shift uhaul. We are on day 3 and I'm still waiting for my refund
Sunnie D.The Sterling in the 15 footer had lot of play. The rest ot the equipment was in excellent condition
Robin R.The man working there was friendly and courteous. He was very helpful and thorough.
Mohammad S.Fantastic retailer, very thoughtful.
Matthew A.My ex husband used my information and got one the same person that same tried to kill me. Even if you do it on line you need to see ID
Michelle P.Ms Janice at the 10555 at the pendalton pike location was remarkably awesome! Very professional and pleasant! Thank you Uhaul
DANA A.Air fresheners in the cabin and cargo areas would be nice. Clean the seats. They were sticky from someone else's sweat Before applying missing fees for equipment check vehicle and premises and if not found call customer. If not found and no explanation provided THEN apply missing fee.
Bryant S.The truck was dirty. Food crumbs on the floor of the cab and dried mud in the cargo area. Employee was unorganized and not very friendly. Had to take extra time to find a dolly and furniture pads that I had rented.
David C.I feel like I was ripped off on being charged for fuel. I put it back to where it was when I picked it up, and still got charged. Not happy about that at all
Eric D.All went well, customer service has been A1, that's why I keep coming back when I need help in my moving.
SHERMAN F.Got what I needed and they were absolutely on top of what their customer's were expecting. You really can't ask for anything more. I was very pleased with the service.
Christopher C.Excellent service and much patience
Teia B.Awesome service!
Martin B.Friendly staff answered all my questions!
James W.Great!!
CHRISTOPHER D.Greeting was warm and professional. Excellent instruction on vehicle and process.
Brian R.Truck was not ready it had an inch of ice on it and a quarter tank of gas. I rented a furniture dolly that was not in the truck the 24/7 check in was not working and had to call 3 times to get access to the truck.
Tim H.I believe I was overcharged.
Jeremy C.There was a dog in the furniture store that sniffed and ‘welcomed' guests. Not everyone is comfortable with dogs or could be allergic. This is very unprofessional.
KECIA B.Very quick and simple procedure to rent the vehicle.
SHAUN O.the truck is kind of old
NOSA A.Exceptional customer service!
darlene E.This location screwed me snd I will never recommend these assholes. They cheated me and I will advise everyone to stay away from these unethical worthless cheats.
mick V.