Was a great guy and help me out alot
MARCUS M
Customer Reviews for Furniture & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Always greeted pleasantly and professional
CATHY TVery good service. Owner was very nice and helpful
DIANE SMom & Pop shop. Check in and check out took only a few minutes. Quick, easy, convenient.
JOEL SFast, friendly and very helpful
Michael WReceived incorrect reservation
Malisha RThe guy who helped us was so cool. Very nice and funny. He had my friend cracking up. Not to mention he had the coolest little pug/beagle pup to hang out with while we waited. Serious the best customer service encounter I've ever had!!!
Julian KThe size of the van advertised on your website is 3" taller than the vehicle I received. This is not the fault of the franchisee. The website description is inaccurate. Therefore the items I wanted to move in the van didn't fit. Please contact me at 317-349-3081 to discuss.
Russ LThis is my ONLY Uhaul rental location. Friendly people.
Richard BGreat guy great service easy to get in and out
Jeffrey SI dropped off after hours. It required a response to all of the questions for me to submit this review. My comments for the pickup location are most accurate.
Rosevelt NThe shop was not open at pick up time, they had provided uhaul with incorrect times. They showed up late but were very kind when they did get there. They did not have the moving pads I had ordered and I had to go through every truck on the lot to find 2 when I had ordered 6. He said he wouldn't charge me since they didn't have them all, but he didn't take it off the invoice. He was very helpful with getting the mirrors adjusted and explained things.
Britney NFor mí nothing.
Carmelo EFast ,friendly
MICHAEL WGreat service and very easy to get in and out of. Thanks and will use this location again in the future!
Joshua HThe van was way out of aliment pulling to the left. Alot of slop in the steering wheel making it hard to keep in lane fighting wind. Wiper blades needed replaced. Trash wasn't removed from seat area and back area wasn't swept out. I removed the trash and swept out front and back of van before returning.
Tina SThe back needed to be swept and I was charged a whole extra day for being two hours late.
Daniel WI have used other locations in the past but I use Furniture and More exclusively now. Service is second to none.
RICHARD BGreat guy to work with easy and convenient to get trucks
Jeffrey SMike provided great service. I'll definitely be back next time I need a UHAUL vehicle.
Darnae SMy only dissapointment was the unavailability of extra equipment. There were no dollies available when I picked up my truck. Definitely needed one.
Clarence SI was totally satisfied with customer service and what I rented. The man is very knowledgeable of the equipment and I was in and out pretty quick. I will use them again.
janet cVery nice representative!
GREGORY DI appreciate the easy process, and excellent customer service! ¡Gracias!
Tracy BMike was very helpful. Very knowledgeable.
Bruce CThe truck felt like it needed maintenance to be done to it. I could not put that on the return notes due to the website not letting me continue when I tried to report the fix.
Levi BWhile this a good location and the guy runs the store is great, the Uhaul I received had a huge hole in the upper panel that could only be seen when the sun shined through. It rained one of the days I had the Uhaul and my stuff was already loaded and I was unaware of the hole. 12 pairs of my shoes were destroyed and my dresser suffered water damage as well. I did not know that my things were wet or damaged until I went to unload the truck.
Voneshia TTruck needed alignment
LORIAN HLocation is a family-owned business and didn't feel very professional but I was able to reserve vehicle and equipment the same day and was pleased with the cleanliness of the vehicle.
Tia SNothing, everything was great!!!
MISTY BStaff was very professional and curious about the company specifically for our needs
Ron HEmployee Mike very helpful
Jeff BI recommend all people from all over the indiana area to rent a uhaul from this establishment. Extraordinario servicio al cliente
Randal SVery easy process to drop off the trailer. Helped us unhook the trailer which was appreciated.
Laura Ethe truck i rented had no fuel, i had to get gas as soon as i left the parking lot. This is a disgrace
willard bBetter presentation of the facilities, also pay too much for a médium size truck. Rented for 24 hours and returned on 9 hours. Leave the truck with the same amount of gas and charge me $150 dollars.
Gerardo MThey are my U-Haul place for now on
jeff SVery nice staff. Great truck. Thank you
Thomas PArrived at 10:00am and no one was there! Dropped trailer and called later in morning to confirm.
Richard HWhen I called the return location, the person I spoke to was kind of rude when I asked about the process. He said "its just like any other U-Haul return" which is fine if I HAD EVER RESERVED a U-Haul truck before - but then, of course, I would not have had to call for guidance. The instructions he finally gave me was to park the truck and drop the keys in the lock box - he did not even mention all the steps I had to complete on the app before doing so. If I did not happen to check that, I would have followed his instructions without taking the necessary pictures and reporting that the truck was returned. Overall it was a disappointing experience - but still grateful to the kind person on the Uhaul support line who agreed not to transfer us any more until our issue was resolved.
Connie WVery friendly and courteous
Charlene JLet the person know how to turn the key hard
Delbra TThe lady who took care of us was very helpful & friendly ! Gracias
Sabine HMal servicio al cliente
kaniesha hKeep up the good work
patrick cBetter access to speaking with someone who can get you a response when no one is at location and you are trying to go through the app to get rental. Everyone is not computer savvy and the app needs to be more computer friendly for individuals like me who are not tech savvy!!!
dion aThe owner and his assistant are very personable, friendly and professional. The owner does a great job of understanding your needs and helping you find the right solutions
Micheal W