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Hope H
Customer Reviews for Fultz Sign Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing. Shane was a rock star. Got me on the road and going when the corporate store was unable to take care of me due to a power outage.
Mark DFast and easy! Great rental experience at a great price!
Trent UI have no problem with the business itself, however U-Haul told me they were open. They were not open. I tried to check in with the app and the online website under the guidance of a U-Haul representative. Neither app nor the website worked.
Deborah HThe service personnel was friendly, courteous, and helped get us back on the road quickly!
wendey lCharged for extra day when the truck was returned day of listed. Charged $20 for gas when tank matched reading I received it at. Inconvenient location with minimal space for parking truck.
Timothy GThe young gentleman at Fultz was very helpful, prompt, and courteous. The trailer got the job done. Everything went off without a "hitch" lol.
JOHN BExtremely helpful and made the drop off very, very simple. It was much appreciated at that point in our move.
Richard RShane was very pleasant to work with. If the need arises I will definitely consider this location again even though I had to drive 30 minutes extra as there were no trailers available in the location where I needed it.
James WIt was not well marked. There were no other U-Haul trucks around, so it was hard to know were to park the truck.
Allen CThe people there were very helpful, friendly and knowledgeable. I would highly recommend this place to rent from.
TIMOTHY SOrdered an appliance cart but did not receive it
Jessica RMake sure the tire tie-down strap (tongue) is long enough to safely accommodate an 18” wheel. It barely was long enough to ratchet down. Employees at pickup and drop off were excellent. Fast and friendly.
Eddie BGreat costumer service.
Amber SAll good from end to end
Bill HNothing
john bManager was extremely rude said i was not a man because i didnt refuel the truck.
TAYLOR SGreat customer service. Rep hooked up trailer, checked lights, and gave a brief lesson on driving and backing the trailer.
Jamie RWe ordered 20 pads and none were delivered with the truck. We were unable to get any from other locations either.
Thomas RVery polite.. Clear instructions..
Thomas KVehicle backfired several times during trip.
Cynthia NTerrific customer service. By far the best I have had in a long time. Very helpful polite and willingness to answer questions I had.
Brennon Hgreat experience, shane was very nice and helpful!
Jamie NShane Cash, the young man who waited on us, was as exceptionally polite as he was helpful! He made our move very easy.
gordon tThe dual axle trailers NEED dolly jacks. They are impossible to lift and set on the ball. Whoever decided NOT to include this NEEDED feature needs a lesson in common sense and good judgement. Lifting that trailer tongue into position manually is a pain and can lead to injury. THe employee that helped me was extremely helpful, courteous, and polite. He took time to help me hook the trailer up and ensure the lights etc were working properly. AWESOME customer service.
Michael SEasy check in... polite.. thank you!!
Thomas KPersonel at the pickup were very friendly and helpful. They provided guidance and pointed out things to check before heading off. Pickup went very smoothly.
BRUCE Phave the truck full and I can return on full, they estimated the fuel used, cost me $33.20 for a 1/8th of a tank, prolly like 48 dollars of gas! woof dog
CHRIS MGreat customer service and friendly
SHELLEY HEverything was great! Staff friendly and helpful
Shawn Qevery things was as expected Shane the respresentive was very helpful and kind
CHARLES NCharged my card at a time when they said they didn't. Also way over charged me for the uhaul and tried to rent it out to someone else before I got there to pick it up! Never again! I will definitely be going somewhere else! When I called to speak with someone about the charges I was told I would have a field rep call me back and haven't heard from that person either. All around bad service!
NATALIE AThis location is a bit far out of town considering the size if Lima Ohio.
DENNIS TVery helpful. Great crew.
DANNY EShane can do it all... can make last minute changes . SUPER! !!!
ELIZABETH CThe receipt was sent as a GIF file that microsoft office does not open. How about a JPEG file?
Tim MPerfect experience right down the line. Highly recommended. The 6x12 trailer was well maintained and pulled like a dream. Staff was professional, fast, and made sure everything was properly connected.
dan fService was exceptional!
ray sTrain employees
RYAN RTrain employees
Ryan R