Customer Reviews for Fuller Reflections
(U-Haul Neighborhood Dealer)

157 comentarios

1083 Hwy 99 N   Eugene, OR 97402

(541) 688-3977

Horarios de la ubicación

  • Lun. - mar.: 8 a. m. - 12 p. m.
  • Mié.-vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(541) 688-3977

1083 Hwy 99 N
Eugene, OR 97402

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 8 a. m. - 12 p. m.
  • Mié.-vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Best U-Haul that I've ever been to.

Jerame T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Silviu T. 
Clasificación:
5.0

N/C

Paloma P. 
Clasificación:
5.0

thank u!

Ahmad N. 
Clasificación:
3.0

I dropped the trailer off on Saturday the 30th and she said she would check it in and email me the paperwork. They said I dropped off on 8/1 and emailed me the paperwork?? Just seemed odd the 2 day delay on saying I turned it in on 8/1 when it was there on the 30th.

Nate B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
2.0

Woman was rude and sitting outside smoking in a uhaul truck. The office had dog poop on the floor. Never coming back there.

Daniel D. 
Clasificación:
1.0

When picking up their inside office had dog poop dog toys Kennels all over inside not attractive at all. Was not open on Wed. Aug 2 nd in afternoon when I was trying to drop off during business hours. Was closed at 2:30 in afternoon.

Linda J. 
Clasificación:
4.0

Smooth check out

ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BILLY H. 
Clasificación:
3.0

The pickup location was fine but the truck was really dirty on the outside. The inside was fine. The customer service was excellent and very helpful.

Karla L. 
Clasificación:
5.0

Nikki was great! She was professional, courteous and knowledgeable about the equipment and towing.

Olaf K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ty M. 
Clasificación:
4.0

We dropped off around 3 PM and the facility was already closed. Longer hours would be nice.

Kristina O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

An amazing place! Nikki helped us after hours and gave us a discount as we are working with a non-profit organization. I would highly recommend!

Johannah D. 
Clasificación:
5.0

Nikki was incredible! She was super accommodating and very helpful. She went above and beyond with excellent customer service. Thank you so much for the great experience!!

Lauren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

McKenna B. 
Clasificación:
2.0

The woman working w/me, did not know how to work computer, lost my gas receipt, forgot half was paid on two debt cards, and still trying to charge for gas. She has a terrible memory and customer service skills.

TRACY H. 
Clasificación:
5.0

My pick-up location has great customer service!

Sasha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol P. 
Clasificación:
5.0

The customer service agent was professional, friendly, and efficient in facilitating our rental return

Jonathan B. 
Clasificación:
5.0

Great customer service! Very friendly!

Heather B. 
Clasificación:
2.0

I was not informed about the 3 pm closing and was charged an afterhours late fee even though I was earlier than my scheduled time. I was charged for blankets I didn't even open. Half the blankets were not even folded beforehand. I had to take pictures of the truck above the orange line that had many scratches that were not marked so I wouldn't get charged for that too. The whole experience felt really unprofessional.

Bruce F. 
Clasificación:
3.0

U-Haul is very user unfriendly in general. I had a scheduled drop off in East Springfield, OR and U-Haul directed me to a required drop off in Northwest Eugene, OR which is about a 1/2 drive away. There are at least 2 other closer drop off locations between the 2. Hopefully, I do not have to use U-Haul again.

Dennis H. 
Clasificación:
5.0

The girl who processed my rental truck was amazing! She was super helpful, very knowledgeable of products and services and displayed excellent customer service skills! I would recommend any day for this store!!

Alyssa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
4.0

Nicki is attentive, very professional and the location is low key, convenient and unhurried. I will certainly rent from her again.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela N. 
Clasificación:
5.0

Nicole was great!

Jane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haihan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen J. 
Clasificación:
5.0

everything was to my satisfaction. The staff was very nice and took care of everything

Jürgen L. 
Clasificación:
2.0

I started over at the Glenwood location, and Ryan was excellent; he called me a week early an got me in for a tow package installment, and then made sure I had the right size trailer. Unfortunately my experience at hwy 99 wasn't great. The store was supposed to be open at 8 and wasn't until nearly 830, the whole place stunk because it's attached to a pot dealership, and then the office stunk of cigarette heavy smoke. It was not a pleasant experience.

Cindy W. 
Clasificación:
5.0

I love this location. Nikki is the absolute best. Makes every time quick and. Efficient. The is the best!! Thank you again I will be back soon!

TRACY A. 
Clasificación:
2.0

Picking up the rental was disorganized. I had a 9 am pickup scheduled but it took until almost 10 before I was ready to go. There was only one person trying to do everything. The waiting area had dirty furniture and the place smelled of dogs and dog accidents. No apologies just a vague explanation that it was Saturday. Can't say that I would recommend this location.

Denise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

The vehicle was muddy on the inside

BRIAN L. 
Clasificación:
5.0

Very helpful

Biagio C. 
Clasificación:
5.0

They went above and beyond my expectations, very happy I discovered this location.

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberlee E. 
Clasificación:
5.0

Best location in town

CRYSTAL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA L. 
Clasificación:
5.0

This is the only location I will ever rent from. Always a good experience. Quick, friendly and clean. Thank you Nikki for all your help!

TRACY A. 
Clasificación:
4.0

Only complaint I have is the previous person who used the dolly before me had tightened the wheel straps too far and caused the thick part of the strap to get stuck in and area it isn't supposed to, thus causing me about 5 minutes of fidgeting per strap.

Preston W. 
Clasificación:
2.0

They closed at 1 o.m. today but my truck was due back at 2 p.m. The overcab area leaked rain onto 3 large boxes of clean clothes, linens and leather coats (which have to be dry cleaned). We had to wait for roadside assistance to come replace the left wheel gasket because it was OVERFILLED with oil. It costs me half a day travel time on a 2960 mile, across the country move. Now I also have been delayed starting my new job until May 23rd.

Melissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelley E. 
Clasificación:
3.0

El cliente no dejó un comentario.

VERNA M. 
Clasificación:
5.0

Very friendly and efficient location. Truck was clean and and in good shape. Dispatch was quick and informative with a personal touch. 5 star

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
5.0

Fuller Reflections went above and beyond to help fix a very serious problem that U-Haul caused that was no fault of theirs. Their customer service was exceptional.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Outstanding service, upgraded the size of the trailer at the last minute and all went seamlessly,

GARY S. 
Clasificación:
5.0

Girls that waited on me were very professional

ROY B. 
Clasificación:
4.0

Wonderful people. Selection of equipment and supplies was sub par

Llew A. 
Clasificación:
5.0

You should not be charged $20 for them to check the equipment in. That has always been part of the service that I have used for years with u-haul. Probably look to go a different route next time.

JEANENE G. 
Clasificación:
1.0

Charged us for an extra day and was rude, Uhaul customer service refunded the extra day. Will continue to rent from uhaul but not this location.

Lyric W. 
Clasificación:
5.0

U Haul person was very helpful in assisting with my trailer return.

Frank A. 
Clasificación:
5.0

I highly recommend the uhual, over at Fuller Reflections over at 1083 Hwy 99 N Eugene, OR 97402. They got us in and out while making sure our every need was met. I will be coming back for sure. Thank you guys!

Crystal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER T. 
Clasificación:
5.0

Very helpful people at this location. Just outstanding.

Todd H. 
Clasificación:
3.0

I was told to hand over the keys and be on my way rather than wait for a receipt because the staff person was training another employee. I would have preferred to have recieved the receipt then and there so I could understand any additional charges. Also this was not my original dropoff location. It was changed without a text notification. Only after opening the app did I realize the location had changed. That was an inconvenience and probably cost me extra mileage.

Andrew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL F. 
Clasificación:
5.0

They have always been nice and caring… very communicative…. Very clean place

Tiffini H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

Amazing customer service and owners care about their customers.

Edward Y. 
Clasificación:
5.0

Nikki was awesome! Will rent a trailer again soon.

Ajenol O. 
Clasificación:
5.0

Got what I paid for. A U-Haul and great service.

Andrew P. 
Clasificación:
2.0

$20 fee for dropping the truck off a day early at 5pm. What a rip-off.

Beau M. 
Clasificación:
3.0

The web access is hard to use, there is no mention of an assurance contact needed. The fuel is very unfair, requiring me to fill to some imaginary line rather than to the full mark. End up giving extra fuel to UHaul.

ROBERT A. 
Clasificación:
5.0

Nothing at all. Nicki was AMAZING. The best customer service I've had in a very long time.

TOBY W K. 
Clasificación:
5.0

This is by far the best location to rent from. Nikki is so sweet and helpful. She provided exceptional customer service, best in the area! Skip the lines and wait time at other locations.

Bree J. 
Clasificación:
3.0

Tried doing the afterhours drop off through the website as directed but it would not upload the pictures. We tried for again and again without success. So, Sunday we called the Reflections location to see if the answering machine would give hours of operation to call on Monday. But, a very nice woman answered and said don't worry. The truck has been returned. If she would not have answered, it would have been no problem to check Monday morning since the return time wasn't until 3pm. But what upset me was that we got charged an extra $20 for afterhours return just for the woman to say yes, everything is fine for your return. Just very frustrating.

Lori S. 
Clasificación:
5.0

We are so happy with the care we received at this location. Accommodating, helpful, reliable and super friendly. We've used this location twice now and highly recommend!

KATHLEEN MARIE D. 
Clasificación:
5.0

I lost something during the move and it happened to be hidden in the truck. The lady found it for me and gave me a call. Very thankful

Will K. 
Clasificación:
4.0

Nikki, Was incredibly helpful and even helped me over the phone while she was home sick. Everything went very smoothly. I really appreciate it.

RON W. 
Clasificación:
5.0

Very happy with my experience.

Steven A. 
Clasificación:
4.0

The first truck was low on gas, when I went to fill it, the attendant found a siphoning hose and a hole in the gas tank. He thought it wouldn't leak, he was wrong. It spilled gas all over the lane and forced it to close. Fortunately, it did hold a full tank of gas and I was able to make it back to the location and they made it right. They indicated siphoning had been a problem and they THOUGHT they had examined all the equipment, obviously mine got missed. 2nd truck was fine and I was able to finish the move a day early.

Jordan L. 
Clasificación:
5.0

Best customer service hands down. Recommend this location for fast friendly service every time. Been here twice in a month to rent. Thank you so much for being amazing..

TRACY LYNN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

kay W. 
Clasificación:
5.0

A very professional and courteous crew over there. 👍🏿

ABDULLATEEF A. 
Clasificación:
5.0

Amazing service, kind staff! Thank you!

KWAME KUSI A. 
Clasificación:
5.0

I wouldn't change a thing. I was in and out with no fuss. Customer service was great.

JEDIDIAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA C. 
Clasificación:
5.0

Fast and friendly. Best location I've ever been to very clean. Thank you for making my experience amazing.

TRACY LYNN A. 
Clasificación:
5.0

Very helpful and kind

Ashley H. 
Clasificación:
5.0

Just a really good experience

JOHN L. 
Clasificación:
1.0

I was charged a fueling fee but I filled to the same line as when I picked it up. I even took a picture because I thought something like this would happen. When I received my final invoice, I replied with a photo of the gas gauge as well as the paper from pick up. I am expecting the fuel charge to be returned ASAP.

MATTHEW G. 
Clasificación:
5.0

Nikky is a really awesome rep, she was prompt, courteous, helpful and accommodating when our situation changed and we needed our rental for longer. I highly recommend her store and plan to utilize this location just for the great customer service and support!

Crystal D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

Our experience couldn't be better! Thank you so much! We'll be back!

KATHLEEN MARIE D. 
No se han enviado comentarios para esta ubicación.

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