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RENATA M
Customer Reviews for Full Service Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was surprised when there was no one at the site to assist me with the transaction. However, the online app worked great.
Steve SChecking in was an extreme inconvenience and having to check references when trying to leave was a slow process! Made a reservation in Pittsburg Kansas and having to drive to Columbus because Pittsburg didn't have the truck that was needed and having to be charged for extra miles because Pittsburg didn't have it is crazy and not my fault
DEMARRIO HWatch the hours they are available.
Kelly GIt was a simple process to pick up the trailer and to return it. The lady at the pick up facility was nice and easy to work with.
Merrell EGreat company to work with. Very much appreciated!
Jerry DEverything was great,
Bryan BEverything and everybody was great,
Bryan BOnline drop off was easy! Location was great but we dropped off in the dark and finding a good place to park was a little hard. They had uhauls on one side of the building but the lot seemed pretty full. More signage on where to park would be super helpful.
Tandra PNothing great service.
Scott WThis was the most pleasant experience of the whole day. She was welcoming, knew what she was doing and got it done. Her attitude and can do attitude improved the whole moving experience. I can't say enough good things about dealing with her and U Haul.
William SPleasant people to work with…. Would definitely use again
Deanna MDrove the truck over an hour away. Truck was riding rough. I got the truck with 1/4 of a tank of gas brought it back at almost at half and was charged $2.75 because I went over .4 miles really! Just dropped $295.00 to rent it and $60.00 worth of gas. I hope that $2.75 keeps you a float. Will go Penske next time.
Jon AGreat customer service - highly recommend this Columbus location.
William SVery nice, fast service.
James SCustomer service wasn’t great, lady on phone when setting up the payment wasn’t very nice and had to call the customer service line to ask something and waited on hold for an hour and then got hung up on and then the online self drop off process tried to charge me extra for gas that I did not use
taylor sI have rented uhauls many times over the years. I have run into some grumpy dealers but this was by far the most friendly and helpful location. I was met with smiles and even though it was raining steadily they did everything to make sure I had a good experience. I would go out of my way if I was treated this well every time I rented a uhaul.
Timothy HEverything was fine but they didn't put the moving blankets I purchased in the truck. Hopeful they don't show up on my bill.
Ashley BI rented the Uhaul for Parsons Kansas yet had to drive 35 miles to a different town at the last minute to pick it up.
Mark C