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Sandra Lawrence
Customer Reviews for Full Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a ball and hitch installed to haul a 5x10 U-Haul trailer. Halfway home the trailer popped off and the hitch hitting and damaging the back of my vehicle. I was closer to a different location where they said it had not been installed properly and had to install a new one. They did not say anyt6 about how to make a claim for the damage. When I arrived at my destination at a location in another province, they were able to give me direction as to how to get a claim submitted
Lee-Anna NEILSONVehicle was in great condition. Staff was friendly and helpful.
Martin Alejandro Guichon SicaThe experience did not begin at this location. I had a very terrible experience at the Holyrood Mini Mart location. I was put out by 2.5 hours when on a tight timeline because I was rented a vehicle that could only drive within the city. I was told to bring the vehicle BACK to the location and had to drive 25 plus minutes to pick up a new truck. And I was only compensated 10% for my enormous loss of time and added stress. VERY disappointed in Uhaul overall. The Full Auto location was, however, friendly and accommodating. I would not, though, recommend uhaul as a company to anyone.
Madeleine KATHLE Taylor-Gregg