Well have a reciept of paid in full but still yet 3 days later u-haul as an additional $7.69 pending charge on my bank acct. For I dont know what for.MASHALA K.
Fuel Right Claremore
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I dropped off my rental, unfortunately uhaul had charged my bank account for double of what my final bill was. When I talked to the woman behind the counter about it, she was very pleasant and very knowledgeable about who to call and how to fix the problem.CAITLYN L.
They guy at this location was awesome!!! Thank you for all the help!APRIL V.
Fuel right was amazing, the problem I have is with uhaul. I called uhaul support center twice, first time to make sure my order went through, the second time to make sure all the equipment would be there. The agent assured me it would be and someone from uhaul would call me by 6pm to confirm. No one called me. When I got to fuel right Randi told me she personally had to hunt down an appliance dolly by calling every other uhaul vendor in my city. There was glass all over the cab that she personally had to clean up for me. I drove across town to get my appliance dolly and loaded it in my AVEO HATCHBACK to avoid putting miles on the truck for something I was already promised. I was four hours late getting the truck back and I had a $30 late fee PLUS an extra day which I find insulting after four vendor clerks did everything to make sure Uhaul looked good. I don't think I should have had to pay for the extra day considering the inconvenience of having to drive across town to pick up equipment I already paid to be with the truck in the first place and was told by someone at uhaul it would be there. Fuel right is not to blame those folks were awesome. I'm upset with uhaul.Cynthia R.
While my experience with the pickup location was a disaster, my experience with the drop off location was fantastic; check in was a breezeMeredith E.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Albert C.
Fast service. Highly recommend.ROBERT B.
Amanda is absolutely great. She was the sweetest kindest knowledgeable young lady we have dealt with that U-Haul throughout our lives. What a pleasure she is. Always a smile thank you so much AmandaMichael N.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.HAROLD M.
Spray strap tensioners with lubricant on car haulerross H.
El cliente no dejó un comentario.CHRISTINA C.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Michael J.
The truck was clean and looked nice; however, the exhaust pipe has been spliced together which made a terrible whistling noise because the splice crashes then spliced exhaust pipe broke in half creating a HORRIBLY LOUD roar from the exhaust to the point you couldn't hear the radio and carbon monoxide in the cab. This was for a 1,000 mile trip...miserable. Also, we drove in torrential rain and the tires were worn to the tread markers which was stressful. The oil required changing per the dash notice. The back door leaked terribly and in the back half of the truck all our belongings were soaked. This truck made for an extremely long trip. Disappointed and frustrated.Bruce M.
El cliente no dejó un comentario.JAMES O.
This guy went above and beyond helping me.gary I.
El cliente no dejó un comentario.Bryan B.
YOU NEED TO GET YOUR COMPUTER SYSTEM FIXED. I DID NOT RENT THIS, BUT YOUR COMPUTER SYSTEM TAGGED MY NAME TO IT.Tamra I.
El cliente no dejó un comentario.KYLE ANTHONY L.
El cliente no dejó un comentario.KEM C.
Staff was very friendly and helpful. Really appreciated them taking the time to answer all of my questions.Bryan P.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.Cheryl T.
Update your website it said your autotransport trailer you fit what I was hauling and it didn't fit comfortablyDEREK J.
El cliente no dejó un comentario.LEONARD L.
El cliente no dejó un comentario.James F.
I never use anyone else in Claremore anymore. I will always use Fuel Rite on Holly Rd. The staff is friendly, helpfull, courteous, & knowledgeable.Anna P.
When I checked over the UHAUL there was a little less than 3/4 of a tank and I reported that to the staff. I was told it was fine, just fill it back to where I used it. I feel like Roadside Assistance should have automatically been covered by UHAUL. They should have roadside assistance automatically with their vehicle as a one time use for the customer. The UHAUL got stuck over no control of my own, and I was out 130.00 which was my grocery money for the month.Krystle F.
El cliente no dejó un comentario.James S.
This is the 2nd use of this facility in the last 5 months. And will use them again.Anna P.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.Valerie B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Levi H.
Very courteous and prompt and knowledgeable customer service.David B.
El cliente no dejó un comentario.Autumn C.
Credit card information was given when the reservation was made. However, the information was not communicated to the next day's staff member, so there was some confusion when the customer went to the store to get the reserved truck. Except for this miscommunication between store staff, the main takeaway (renting and returning the vehicle) was positive..STEVE H.
excellent service. helpful friendly staff.mary G.
El cliente no dejó un comentario.MARK W P.
El cliente no dejó un comentario.Glenn K.
El cliente no dejó un comentario.Maggie H.
Excellent service, especially in claremore ok. Thank you so much.Kim M.
The lady that helped me was very helpful, professional, it saved me money, didn't have to call a wrecker, thank you UhaulMichael Q.
El cliente no dejó un comentario.DAVID F.
Trailer leaked rainwater, damaging a piece of antique furniture. Claim has been filed, waiting on response.Don C.
First time dropping off here. It was a little before 10:00 pm and I was concerned about having to do the 24/7 with the app. Even the store was closing in a few minutes the guy came out and helped me get the return cometed. I was so exhausted from loading/unloading.....it sure was nice to have a speedy carefree return. Thanks Fuel Right Guy!!!!Kenneth H.
better trainingpaul B.
If you are in the claremore area i would highly recommend this location or Meadows! Both angel and Jessica helped me out when i was in a bind! I appreciate both of you!Megan W.
El cliente no dejó un comentario.Don S.
Love AngelWire D.
El cliente no dejó un comentario.Valerie A.
El cliente no dejó un comentario.Jerry W.
fixed the issue immediately. Would definitely recommend.Kayla R.
excellent serviceruth L.
Everything was excellent and we only ended up driving 8 miles so we were supposed to get a refund of part of our money. We still haven't yet, but we are hopeful it will happen today. Thank you so much, The Crakaalswalter C.
Chris was a pleasure to work with.Michael L.
There was only one person running the store and having to handle the U-Haul rentals, which I didn't have a problem with at first. But when it came time to hook up to the trailer I rented, that person had moved on to help a gentleman behind me in his pickup paperwork so my and my daughter were trying to load this trailer ourselves. After seeing our struggles, the worker and the man she was helping finally came out to help, and she showed us how to hook the chains up to make the trailer easier to lift. It was sitting right on the ground and not blocked up where you could even back up under it. I didn't realize I had the wrong ball on the back of the truck so we weren't able to hook up to it. I left and went home, put the right size ball on the truck and went back. This time my daughter and I loaded the trailer by ourselves and the person in the store never even came out to help us. Very nice lady and very nice store, but don't expect much assistance in loading.Toni M.
I think you should rethink the mileage allowed! I went pretty much direct from the rental store to my house and then to return and was over miles. . .that's not right! Should have enough allowed to cushion a move.Dorthy S.
I was charged twice for an extra day rental. I had paid for the extra day when I picked up in Olathe, KS. Even though I told the gentleman in Claremore, OK. I had paid for it already, he still charged me again. I would like to get my money back for this please.George P.
El cliente no dejó un comentario.SAM B.
Very friendly and helpful.Ronald H.
El cliente no dejó un comentario.Rodney M.
El cliente no dejó un comentario.Wire D.
noted leak on truck cargo area on returnTodd F.
El cliente no dejó un comentario.COREY E.
El cliente no dejó un comentario.larry L.
Staff made up for substandard location. Too much equipment being dropped off for location to handle.John M.
El cliente no dejó un comentario.Clint D.
They were all very nice and helped to get the refund.jamie M.
Not enough area to park trucks. And an uneven drive to try to park and return truck.Thomas C.
Awesome customer serviceEdward D.
El cliente no dejó un comentario.Mackenzie M.
Everything was greatAya J.