Customer Reviews for FTL Packaging & Ship Store
(U-Haul Neighborhood Dealer)

191 reviews

10962 N 775 W   Elwood, IN 46036

(765) 551-4291

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 551-4291

10962 N 775 W
Elwood, IN 46036

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charlene Gough 
Rating:
5.0

If there was a pizza in the truck waiting for me, that'd be super awesome. But I realize that's not realistic. We rent fairly often from this location and they're just great. I always enjoy talking to the people there and everything is always incredibly clean. Very professional but still with the small town charm.

Tristan Smith 
Rating:
5.0

Customer did not leave a comment.

Anthony Harris 
Rating:
5.0

Everyone was very friendly and very helpcustomer service was excellent I'd recommend this Company anytime.

Ronald Hippie 
Rating:
5.0

Awesome customer service. Trucks are always clean and it's a convenient location for me.

Tristan Smith 
Rating:
5.0

no improvement possible! ask for Bob

Mary Schaffer 
Rating:
5.0

Customer did not leave a comment.

Terry Calandrelli 
Rating:
5.0

Drop prices

Phil caldwell 
Rating:
5.0

Nothing.....and is almost said....BUT I NEED TO SAY ONE MORE THING!!!! The people in the town where I come are nice, but the owners of FTL PACKAGING went over & beyond what any company has ever done. There are not enough words to express my feelings for what they did to help at a difficult time. So I want to say this...THANK YOU FOR ALL THAT UNDERSTANDING AND Compassion that you didn't have to do!!! That is why I love my small town. We are the HEART OF INDIANA. ♥️...OR ...THE HEART OF HOOSIER LAND. THANK YOU AGAIN.

Tina Knotts 
Rating:
1.0

Vehicle was cigarette stained Ed, associate lied on m, hung up on me, refuse to answer, made threats to me and family members

Carlisa Robinson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Stjohn 
Rating:
3.0

They claimed we scratched and or dented the vehicle when the allegation never occurred. The vehicle was never damaged by us and no evidence was shown

Adryanna Laster 
Rating:
5.0

Customer did not leave a comment.

Darla Mitchener 
Rating:
5.0

Forcing me to take multiple photos of the trailer to return it is a bit extreme. I should, at least, have option to bypass this step if I trust Uhaul employees. This suggests a problem within Uhaul regarding dealer honesty.

Victor Marino 
Rating:
5.0

We had an issue with our after hours pickup, but the owner came out and made sure that everything was made right for us.

Benjamin Schoettle 
Rating:
5.0

Customer did not leave a comment.

Alan Gentry 
Rating:
5.0

Owner worker gave me ride back to town instead of me getting a Uber.

Timothy hunt 
Rating:
5.0

Customer did not leave a comment.

Jennifer Fleck 
Rating:
5.0

Customer did not leave a comment.

Heather Minton 
Rating:
5.0

Customer did not leave a comment.

Eric Scates 
Rating:
5.0

Very nice people at that building and will go back too them again

Melissa Schilling 
Rating:
5.0

Nothing It was fine

GREG TWIFORD 
Rating:
5.0

Professional, courteous, knowledgeable, and helpful. 10/10

Stormi Hunt 
Rating:
5.0

Make the computer system work better.

Carla Mccord 
Rating:
5.0

Customer did not leave a comment.

Danny Antoun 
Rating:
5.0

It’s fine just the way it is

GREG TWIFORD 
Rating:
5.0

Always friendly staff who go above and beyond to make the whole experience great.

Richard Shepherd 
Rating:
5.0

Customer did not leave a comment.

Ricky Gerard 
Rating:
5.0

They were so helpful and super sweet. I wasnt sure on what to do and the awnsered all my questions I had and helped me switch the truck I had planned on getting to a smaller one because the 26ft was going to be way to big for ne. I would recommend them to everyone!!

Katelyn Jones 
Rating:
5.0

It’s fine

GREG TWIFORD 
Rating:
5.0

Nothing. FTL staff was very friendly.

Gary Cole 
Rating:
5.0

Customer did not leave a comment.

Christopher Hayes 
Rating:
5.0

Customer did not leave a comment.

Tiffany Mocanu 
Rating:
5.0

Great experience and friendly staff. Will definitely be back again.

Richard Shepherd 
Rating:
5.0

Customer did not leave a comment.

Danny Kappesser 
Rating:
5.0

Customer did not leave a comment.

Shannon Sheets 
Rating:
5.0

Customer did not leave a comment.

Margie Sweigart 
Rating:
5.0

Customer did not leave a comment.

Heather Minton 
Rating:
5.0

Customer did not leave a comment.

Kurt Fettig 
Rating:
5.0

Customer did not leave a comment.

Cody Anderson 
Rating:
5.0

Customer did not leave a comment.

Jessica Israel 
Rating:
5.0

Customer did not leave a comment.

Devora Belyayev 
Rating:
5.0

Customer did not leave a comment.

ANTONETTA WOHL 
Rating:
5.0

Customer did not leave a comment.

Max Boles 
Rating:
5.0

Not sure that you can do anything but maneuvering through the website for the online pickup that was kind of bad took 30 to 45 minutes just to get it done they don't explain things very well and there was another couple there trying to do the same thing

Jill Denton 
Rating:
5.0

Customer did not leave a comment.

Kermit Botz 
Rating:
5.0

Customer did not leave a comment.

Jacob Ploughe 
Rating:
5.0

Customer did not leave a comment.

Kevin Wallace 
Rating:
5.0

Stress free rental process. Would highly recommend.

Debra King 
Rating:
4.0

Customer did not leave a comment.

Elissa Weisz 
Rating:
5.0

Really appreciated the help that they give us.

Paula Tom 
Rating:
5.0

Customer did not leave a comment.

Stephen Coon 
Rating:
5.0

Customer did not leave a comment.

Rose Sheedy 
Rating:
5.0

Customer did not leave a comment.

BARRY SCHAFER 
Rating:
5.0

I love how personable, relatable, kind, and just how wonderful everyone is at FTL. My husband and I had a great experience and it was a super smooth process from beginning to end. They are great at customer service and I hope to keep doing business with them whether it be for shipping, renting a u-haul, buying shipping supplies and more. They are a wonderful staple here in the community of elwood. Plus they helped my husband and I save $100 and our original quote was almost 300!!!

Elizabeth Johns 
Rating:
5.0

Nothing, the facility is clean and very nice and the staff are courteous, helpful and informative. Great overall experience!!

Walter Gibbs 
Rating:
3.0

Customer did not leave a comment.

John Pennock 
Rating:
5.0

Customer did not leave a comment.

Tom Steveson 
Rating:
5.0

Customer did not leave a comment.

joyce roberts 
Rating:
5.0

We are return customers and will continue to use this location. Always a good experience.

Abby Molino 
Rating:
5.0

Customer did not leave a comment.

Zachary Schrader 
Rating:
5.0

I can't think of anything. I needed a longer pin for my hitch and this location sold them cheaper (lower price) than the auto stores. They are very nice and friendly at this location!

FRED SHORT 
Rating:
5.0

Customer did not leave a comment.

Tim Ransom 
Rating:
5.0

Customer did not leave a comment.

Jerry Trout 
Rating:
5.0

Customer did not leave a comment.

Kylie Brooks 
Rating:
5.0

Customer did not leave a comment.

Joseph Fierstos 
Rating:
2.0

Customer did not leave a comment.

Amanda Thurman 
Rating:
3.0

What I was charged at the beginning of the rental was more then the bill I got when I returned it so I’m not real sure why I haven’t received the difference.

AMY WEDDELL 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAMS 
Rating:
5.0

Great experience nothing bad at all, very helpful.

RYAN WRIGHT 
Rating:
1.0

Terrible experience dropping 15' truck off. Called 4 days ahead to make sure FTL packing would be open all day for drop off on December 31st. Individual who answered phone assured me they would be open until 5pm. Went to drop off truck (a day early) at 2pm on Friday December 31st, FTL was closed and locked. I called and left them a message. No drop box was located at the front of the building which left me no choice but to park truck in FTL's parking lot but leave key with family member in Central Indiana as I traveled home 3 hours away. No call the next day (New Years) from FTL. Today, January 2nd, I get a call from FTL stating they needed the key for the truck. Had family member take key over immediately. UNBELIEVABLY they charged me an extra $85 for two days overage....even though truck was in their parking lot a day early and they weren't there for 2 days due to New Years. Never do business with this location. Already filed complaint with uhaul corporate. Bad communication with terrible customer service. Unfortunate UHAUL treats its customers this way.

Nathan Hoover 
Rating:
5.0

Customer did not leave a comment.

BRIAN GALLAGHER 
Rating:
5.0

Customer did not leave a comment.

JAMES GOUGH 
Rating:
5.0

rate is stated as 29.95/ day rental, why was the actual cost almost 100 dollars?? false advertising??? the location and people were great.

JAMES HOFFMAN 
Rating:
1.0

First off this wasn't even the location that I dropped the truck off as it wasn't the location stated within the contract that I both setup and signed upon first pickup of the truck. Secondly, I dropped the truck off only 10 hours after pickup at the location I had planned on but for some reason U-Hual in a whole couldn't manage to successfully check in the U-Hual truck on time causing many POINTLESS, and generally tedious calls to be made to me asking when I would be planning on dropping the truck off. Over all you'd be better getting a friend's truck and a janky trailer.

Chase Greenwell 
Rating:
5.0

Customer did not leave a comment.

Rodney Erny 
Rating:
5.0

Very nice people. Alex, Thank you for all you did for me. I will not hesitate visiting this location again.

RODERICK LONG 
Rating:
5.0

Absolutely nothing. We had the best experience with staff working with us and actually getting us a better deal. Staff was very flexible with questions and changes I had. I think the lady that helped us out and was so fantastic was Alex but that may be the wrong name.

BRITTANY SAPP 
Rating:
5.0

Customer did not leave a comment.

ALAN KANE 
Rating:
5.0

Good customer ,service very nice. Truck was not filthy floors should have been swept. Still a good location would go bavk

Robert FRENCH 
Rating:
5.0

The guys that gave us the keys to the truck was super helpful and very nice

Niki Everling 
Rating:
4.0

The only problem with the location was that I didn't know where the Dropbox was. Otherwise it was perfect.

BERNADETTE ZOSSO 
Rating:
3.0

Was not happy with pick up They wete to ne thete at 8 came at 8:22 late

ASHLEY FARRELL 
Rating:
4.0

Customer did not leave a comment.

BARBARA CLABOUGH 
Rating:
4.0

We didn't rent the dolly or furniture pads but they were in the truck, taking up space, and if we had cut the zip ties we would have been charged. This was rather annoying. Also picking up and dropping off the truck before and after hours was okay but the process of going through all of the steps on the phone was a bit confusing and not intuitive or user friendly.

Larry Cunningham 
Rating:
5.0

Customer did not leave a comment.

KENDOLYN RITTER 
Rating:
4.0

Customer did not leave a comment.

lisa stafford 
Rating:
5.0

Customer did not leave a comment.

ROY BURKHART 
Rating:
5.0

Thank you Jeff

Robin Taylor 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MULVANEY 
Rating:
5.0

On line reservations: Phone wait too long Reserver did not listen to my chosen location Received e-mail confirmation for 2 different locations Received e-mail specifying I would receive a phone call to confirm a d complete my rental, which I never rrceivef

ROBERT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM COBB 
Rating:
5.0

Perfect place to end a day

SHARON CRANDALL 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GOBBLE 
Rating:
5.0

Customer did not leave a comment.

ALBERT STOUDER 
Rating:
3.0

Customer did not leave a comment.

FARREN TILLEY 
Rating:
5.0

Everyone was very helpful and friendly

MISTY CRULL 
Rating:
5.0

Customer did not leave a comment.

Stacey Hufnagel 
Rating:
5.0

Customer did not leave a comment.

NANCY MILES 
Rating:
5.0

Customer did not leave a comment.

Randy McNally 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top