El cliente no dejó un comentario.ANTHONY M.
Customer Reviews for FTL Packaging & Ship Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
On line reservations: Phone wait too long Reserver did not listen to my chosen location Received e-mail confirmation for 2 different locations Received e-mail specifying I would receive a phone call to confirm a d complete my rental, which I never rrceivefROBERT W.
El cliente no dejó un comentario.WILLIAM C.
Perfect place to end a daySHARON C.
El cliente no dejó un comentario.JEFFREY G.
El cliente no dejó un comentario.ALBERT S.
El cliente no dejó un comentario.FARREN T.
Everyone was very helpful and friendlyMISTY C.
El cliente no dejó un comentario.Stacey H.
El cliente no dejó un comentario.NANCY M.
El cliente no dejó un comentario.Randy M.
El cliente no dejó un comentario.LANCE B.
Not a thing. Great quick and friendly experienceJonathan L.
Great customer service! Knowledgeable, friendly and the whole process was very easy and quick! Even the drop-off which was at a different location due to one-way travel was simple and efficient. All around a great experience!MICHAEL R.
El cliente no dejó un comentario.hassan A.
The family run business is great. They are always helpfulhassan A.
Everything was perfect.REBECCA J.
Everything was fine as expectedMicheal T.
El cliente no dejó un comentario.SHAWN C.
El cliente no dejó un comentario.dallas S.
Nothing that I know of ðŸ™‚MARY S.
El cliente no dejó un comentario.James I.
El cliente no dejó un comentario.Doug M.
I gave all required personal information including my personal home address and the U-Haul representative at the Pick Up location harassed me for the address that I was going to be doing business at with the U-Haul and that is absolutely non of their business. I'm not going to give the name and address of people, that I do not know, thats selling furniture to a family member of mine. I rented the Uhual to help a family member move furniture and if my personal address isn't enough, then I won't rent your equipment again. There's a point when too much information needed is an invasion of privacy! Knowing the location of where I'm using the truck is irrelevant whether I live out of state or not. If I'm going to be negligent with the equipment, it will have nothing to do with where I'm using the truck!! And the truck had melted jelly beans and pop splashed all over the driver side door THAT I CLEANED so NO, it wasn't cleaned!!! But because I missed it during checking it out, I was afraid I'd be charged for it when I checked it back in especially after the rude woman I spoke to picking it up to begin with! Horrible experience all together!Tiffany R.
El cliente no dejó un comentario.Brooks J.
The people I worked with for this rental were great, but your prices are ridiculously high!! I will NOT be using your services again!Dawn S.
El cliente no dejó un comentario.Ty W.
El cliente no dejó un comentario.Claire M.
I wouldn't change a thing. Fast courteous serviceJames A.
Keep up the good work.Craig W.
Everything was perfect. I would definitely use this place again, and I will be referring this place to anyone that I know that needs to use a Uhaul.Joshua C.
El cliente no dejó un comentario.Ronald G.
Really great to do business with. staff was excellent.joseph C.
El cliente no dejó un comentario.Duane S.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Austin L.
this experience was not very good due to the U-Haul app not working. I dropped the trailer off after hours and the app would not work. Called customer service and explained the situation, he had me drive back to the location I dropped it off and try again, still would not work. Called customer service a second time and a very kind woman, checked in my rental and all was well. If the first service rep would have done this, it would have saved me an extra trip to the drop off location.Joseph L.
excellent customer serviceDee W.
U-HAUL customer service representatives suckJesse M.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.Dawn D.
The service was wonderful but the easy access to internet was terrible! Alex from the Elwood store was able to come to the store and reprocess me for rental and set me up to return the truck with ease through the 24/7! I would recommend to friends easily but application verification isn't as easy as it should be! GraciasSara E.
El cliente no dejó un comentario.Theresa V.
El cliente no dejó un comentario.Ken H.
I really appreciate Alex going above and beyond at assisting me in my situation.William G.
El cliente no dejó un comentario.Tammy G.
El cliente no dejó un comentario.John B.
Nothing; they're outstanding to work with!Christopher C.
Making the reservation using the APP on iPad & Laptop was horrific.... I tried numerous times, 4 months earlier to book reservation, only to have to call the 800# and confirm my reservation. PLUS... then the call came 1 hour before the pickup location closes, that the pickup site has changed to a location that is 38 miles, 55 minute drive. The experience with the entire reservation process has been shattered...James P.
El cliente no dejó un comentario.Thomaa G.
El cliente no dejó un comentario.Corbin M.
The location and the people at location are great! Uhaul customer service and accident report departments are hands down the worst one of the worst experiences I've ever had in my 40 yrs. The people I spoke with along with those that hired them should be fired!!! I've never felt like a corporation as big as uhaul has ever tried to screw me over the way your people did. I get in a accident. Then try to help you save $ by not taking your room and border or using your road side assistance and try to exchange at location I rented from because it was messed up and literally got screwed over worse than any point in my life never again will I try to do right thing and help uhaul again. I do you a favor and you give me the most extreme fucking over ever! When you would rather me file insurance claim of more that 10k dollars than exchange a $30 a day trailer there is something wrong. Worst experience I've ever had as a consume with no close second place! It's a understatement to say AMAZINGLY BAD!ROBERT H.
We were running a bit behind because of traffic so we called to tell them. We were told no problem and they stayed open another 20 minutes on a Saturday waiting for us. Blankets were ready and the truck was clean!Christopher C.
Uhaul from Indianapolis called and informed that elwood did not have 4x8 trailer that I had reserved, and that I would have to drive to daleville to pick up. I was on very tight schedule and said that is an hour out of my way. And instead I was given 6x12 trailer for the price of 4x8 as there was no way with schedule I had that i would be able to get to daleville location. Uhaul went above and beyond this time seriously. And I will always go with their trailers in future. I hope another customer reads this. I really do. -Tyler Arnold. Elwood, IN.Tyler A.
Be more certain of the closes location where to pick up and where to drop off.Grace R.
El cliente no dejó un comentario.CINTY G.
The people were great and so very helpful. I was disappointed that i had to drive when i scheduled to pick up in Anderson, but it all worked out! The truck was clean , the only thing is those mirrors on the truck do not move and were difficult to see how to back up or just to see out of because of not being able to move.Darnell L.
Nothing really. Everything was great.MICHAEL C.
El cliente no dejó un comentario.Alexandra A.
Nothing with the pick up location. Bob was very helpfully and had me in and out of there in no time.Mike T.
El cliente no dejó un comentario.briana P.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Elizabeth S.
Pat the manager for the Elwood location was AMAZING! he helped hook up the dolly & even offered us his personal gloves because it was super cold & we walked out of the house without them definitely will be going back for any of my moving needsLuana W.
Very helpful and informative! Thanks!!shelly B.
El cliente no dejó un comentario.MARK G.
Everything was great!Joshua R.
The location in Elwood did their best to make a bad situation better for me as a customer. The Kokomo location where I was to pick up the truck canceled the truck at the last second, and my only option was to go all the way to Elwood to get a truck. Very poor service on the part of Uhaul. I rented a truck from Penske a few months ago and had a problem with the truck when I got ready to load it. Within 45 min Penske had a replacement delivered to my home so that I wouldn't be delayed. Did Uhaul offer that service, nope! I had to drive over 60 miles to pick up and return the truck when the Kokomo location was 2 miles. Uhaul made a stressful day of moving even worse... thanks Uhaul for making my day!David M.
El cliente no dejó un comentario.Jacob D.
El cliente no dejó un comentario.Garry M.
Excellent customer service, they are the standard for customer services should be!!!lester R.
El cliente no dejó un comentario.Cathy T.
Great people, great experience!Gail N.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.Tim W.
El cliente no dejó un comentario.Kerri W.
The girl helping in there was rude and doesn't work for the owner but Uhaul itself However the man who owns it was helpful.Jennifer H.
Very nice guy working there, was open and waiting for me when I dropped off the dolly.DAVE B.
El cliente no dejó un comentario.SUE A.
Great service! Truck very clean! Overall A+barbara M.
El cliente no dejó un comentario.BRAD A.
Everything was perfect. Management was friendly and honest. I could not have been more satisfied with my experience.Matthew G.
El cliente no dejó un comentario.BRAD A.
We were disappointed that we had to go from Kokomo to Elwood to pick up the truck BUT it turned out to be a great experience. The staff was great and very encouraging and helpful. One employee knew exactly where we were going in Farmington which was a neat connection. Barb at Kokomo did a great job in advising us and helping us to set up the rental. We have used U-Haul trucks twice this past month and both experiences have been terrific. THANKS for being there when needed and having a great network of people.Ann I.
El cliente no dejó un comentario.Michele L.
Super sweet and explained everything in detail!Susan S.
El cliente no dejó un comentario.Robert H.
Very friendly very helpful will definitely use againCarl W.
El cliente no dejó un comentario.Sheryl B.
El cliente no dejó un comentario.Polly R.
The information for the location needs to be changed on the website, as it was still showing the previous location.Randy S.
El cliente no dejó un comentario.PATRICK R.
Unclear how to drop off outside of business hoursJacob W.
El cliente no dejó un comentario.Fred R.
El cliente no dejó un comentario.Dennis C.
El cliente no dejó un comentario.Tammy L.