Office smelled like smoke. Took forever to rent. Truck smelled horrible.DAVID T.
Customer Reviews for Ft Myers Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JONATHAN R.
Small parking area for trucks. Is hard to access location. No U-Haul sign and name is different than Fort Meyers Storage. If I hadn't seen a U Haul truck there I might have missed the entry. The man there was very nice.STEVEN B.
Everything is goodCANDIES C.
El cliente no dejó un comentario.JORGE M.
Everything is greatCANDIES C.
From the first contact with Mike to our meeting with Tom, the rental process went smoothly. The truck was very clean and easy to use for our move. The drop off was easy and worry free plus the billing process was accurate. I definitely will recommend this rental location to those in need of a rental truck. .CHARLES M.
El cliente no dejó un comentario.JACKSON M.
I was reserved and confirmed for a 10 ft truck on old 41 in Bonita Springs once I arrived at Bonita to pick up they said they had no truck and to go to Naples which was 30 miles further from where I needed to drive. I do not trust Uhaul anymore . The one I found on Palm Beach Blvd in Fort Myers was a 20 ft truck and the older guy that checked me in was rude.MELANIE F.
this is what you can do...maintain your trucks better and ans the phone when someone is in trouble. 3hrs waiting to be ans. then 2 hrs to get fixed. A 369.00 dollars for gas, unbelievable. and just to let you know i took pic. of the tires and receipts. will be writing a complaint to the department of tranportation. so no i an not a happy camper.LOLA H.
El cliente no dejó un comentario.Michael G.
Staff was friendly and helpful , but we had to go to 4 Uhaul sites to attempt to find all the equipment that I had reserved online and got a confirmation of prior to flying to Florida.I got another email that the pickup site had changed after I was already in the air but neither of the two first sites had the truck I had reserved and the correct trailer for me to use. I did finally get all the equipment and it all performed as expected.DUANE P.
El cliente no dejó un comentario.Eric C.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.MICHAEL S.
Great customer service I changed my booking 3 times and he was always nice and always helpful thanks so muchSAMUEL C.
The code to the lock was not included in the directions. I had to call customer service to access the truck which delayed us by about 15 minutes.John V.
Requested to drop off at different location, was assured we could do that, stated the drop off place we wanted was their, "mothership." 2nd location stated request was not written properly and had to return to original location.JOHN A.
Just a dropoff location at a storage facility, but there is not good signage or instructions. I ended up pulling in to a lane where I would block storage units and had to back out into a busy street in order to find a better way in to drop off truck. The man that ran the storage unit was super nice and helpful (although I don't think he actually worked for U-haul). Key dropbox not clearly marked.Mark J.
El cliente no dejó un comentario.FRABRY T.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.LOLA H.
El cliente no dejó un comentario.julie Z.
El cliente no dejó un comentario.Ariel R.
THE SALES PERSON WAS AWESOME, RAQUEL WENT ABOVE AND BEYOND TO MAKE SURE THAT I HAD A GREAT EXPERIENCE, HER CUSTOMER SERVICE SKILLS WAS ON POINT SHE MAKE ME WANT TO MOVE AGAIN LOL, SHE IS A GREAT ASSET TO THE UHAUL TEAM , SHE DEFINITELY DESERVES A RAISE..Althea P.
The customer service rep was very short and got very upset when I told him that I did not receive the for the link to scan my ID. Then got angry when he had to manually enter 2 contact information. Upon returning the Uhaul and I asked for the sale to be completed while I was there he said that I would have to wait for him to get the information from the truck and when he got up from his chair he pushed it back hard and slammed his hand down. I asked him why he was so angry. He did not respond. Upon leaving I told him to have a nice day and he said something under his breath and I said then don't. He was a very unpleasant man. I went to this location because it was the closest to where I was getting furniture. I will NEVER rent from this location again. The office smoked of cigarette smoke and therr was an ashtray in the office. Sincerely, Roberta MichelRoberta M.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.DEBORAH B.
Is a great service very confortable.Blanca N.
El cliente no dejó un comentario.Caleb C.
El cliente no dejó un comentario.Brian M.
Fast and friendly. Cheap rates ! Awesome experience!Brian A.
El cliente no dejó un comentario.david K.
El cliente no dejó un comentario.Don P.
Office staff was very friendly and helpful. Truck was a little rough but did have high mileage so I wasn't too surprised. Glad I did not have to pull a full load.Janet W.
Just go out of business.Alfne F.
First of all the location of the pick up was not the location but I requested I also did not get a message as to where to pick up the vehicle until an hour and a half after my scheduled pick up time after which time I have gone to two other U-Haul stores to attempt to find it. When I finally did pick up the truck the tank was empty I only made it five blocks before I had to walk another 10 blocks to get a 5 gallon can of gas to move the vehicle vehicle also was full of dog hair and empty water bottlesJohn L.
El cliente no dejó un comentario.Paula S.
Cleaner locationAnthony D.
She gave us wrong information costing us an additional $88.09 in charges that could have been prevented!Peggy L.
El cliente no dejó un comentario.Crystal M.
El cliente no dejó un comentario.CARLOS Q.
The operator at the storage unit it's definitely not a morning person, LOL. The inside of our truck was clean and neat and everything worked. The outside of the truck was tore up because of other people renting and not taken care of the truck. I overall experience is a 4 *, and I will rent from them again when I have toMichael T.
El cliente no dejó un comentario.Devon N.
Rockell was VERY GOOD and helpful!!!Jodi J.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.john P.
This location wasn't the original location. The original location charged my account AND THEN discovered that the trailer was missing. It took a long time to get the issue resolved, but the 2nd location took care of it. The confirmation of the location of the trailer should have been confirmed 1st and then I should have been charged. The professionalism and effort made by both locations to resolve the issue was exemplary.Willie O.
El cliente no dejó un comentario.john P.
Excellent service overallCourtney S.
El cliente no dejó un comentario.Pete W.
El cliente no dejó un comentario.FATIMA C.
I ordered and paid for a dolly, but was never given one. Now I'm trying to contact customer service which is proving to be a nightmare loop with a website that gives me a phone number and when I call it is an eternal wait which tells me to go online every 15 seconds with very annoying music.Donna P.
Dave the owner and mike were great!!! I would recommend this location to every one. Thank you to Ken the area field mgr. for getting me taken care of.SHARON H.
I asked for a different location that opened a 9 am but was closer it was changed to another location . that would have been my last choice. after you allowed me to reserve first location. we know the community not a preferred location I would have driven further. uhaul has done this several times to me it is frustrating.James E.
El cliente no dejó un comentario.HEATHER S.
El cliente no dejó un comentario.Caleb S.
El cliente no dejó un comentario.Amanda B.
Location was very difficult to find (even with very good GPS). U-Haul seems to be secondary to primary business.Michael S.
El cliente no dejó un comentario.Larry J.
El cliente no dejó un comentario.Ron R.
El cliente no dejó un comentario.Joseph H.
more U-Haul signage for locationrobert W.
the man checking me in was new, he did a great job but was a little slow. He had another man there to help and he knew what he was doing and only helped when needed, which I thought was the right thing to do. I have alot of patience but some people don't. I think the both of them did thier job well and checked me in and out perfectly.RHONDA H.
El cliente no dejó un comentario.deb A.
El cliente no dejó un comentario.GLORIA W.
Service rep was a lil irritated stated she was going to be leaving for home in 5 min. We were supposed to be there in the am.Jamie L.
El cliente no dejó un comentario.kathy H.
Free blankets and a broom to sweep outPaul C.
The young lady in office was very pleasant and efficient.Pamela S.
El cliente no dejó un comentario.geoffrey G.
The gentleman behind the counter seemed confused and to not know what he was doing. It took him 45 minutes to check us back in after a long drive and moving--too long.Cara M.
Very awesome person!CHRISTINA L.
I live 45 to 50 miles away and booked 4 weeks in advance I believe I should have been able to pick up Uhaul at my preferred pick up or at least one in the same countymelody J.
The manager was excellent and help him me greatlygary C.
Received a call from this location day prior asking where I was. I was shocked because I only had it one day on a two day rental. Then was told she needed me to be sure to bring it in by 9:00 am because they had it rented for 9:30. I was unaware that I had a specific time it had to be returned and did not appreciate the call from the lady telling me I had to have it back. At time of call, I did not have contract in my possession as it was with truck. The whole process became stressful. If the person calling would have been more explanatory on her call and less demanding it would have been a much smoother deal. As it is, I'm less likely from using uhaul in the future.John T.
El cliente no dejó un comentario.FLORIDIA B.
El cliente no dejó un comentario.Vicki S.
The guy there was so helpful. He tracked down a uhaul for us!jODY A.
When I reserve a uhaul at a location I expect it to be there and not given to somebody else so you can charge me more money for Miles. I reserved the truck on the website 4 days in advance 2 miles from my home and you people Mage me pick up a uhaul truck 10 miles away. I hope to never use your services againSteeves J.
El cliente no dejó un comentario.ken S.
We had a lot of trouble with the truck. Please contact us asap. Don Snyder at 734-772-7967 So we can talk about this. Graciasdon S.
Great service, waited after hours for me to get there and pick up. As usual with UHaul, the paperwork is a cumbersome joke.ROLLIN S.
El cliente no dejó un comentario.LUZ O.
El cliente no dejó un comentario.KIM W.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.kevin S.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.PAM M.
Manager very friendly n helpful..Tight area to get big trucks in and out,otherwise great expeience.GARY D.
Lower the mileage fee for in town use. My $19.95 for one day in town rental turned into $106.00. Plus fuel for 74 total miles. Plus i was required to by the insurance.BRYAN T.
El cliente no dejó un comentario.JANET K.
El cliente no dejó un comentario.ELIZABETH T.
Very friendly and helpfulGERARDO A.
El cliente no dejó un comentario.Mitchell S.
El cliente no dejó un comentario.GENE A.
There's nothing to improve, this place is awesome!ANGELICA C.
El cliente no dejó un comentario.LISA B.
No problems.DARRELL H.
El cliente no dejó un comentario.doug B.